3M NPS & Customer Reviews | Comparably
3M is
Ranked
#96
in
Global Top 100 Brands
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3M is ranked #96 in Global Top 100 Brands

Awards & Recognition

  • Top 100 Brands 2021

About 3M's Brand

3M operates as a diversified technology company, manufacturing more than 55,000 products, including adhesives, laminates, and many more. 3M’s brand is ranked #96 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of 3M. When compared to other organizations within the Consumer Goods industry, 3M is ranked #15. Among its major competitors, 3M is ranked in 2nd place for NPS while Corning is 1st, and Honeywell is 3rd. Overall, 3M has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $111.65B

Brand at a Glance

80%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service

3M CMO
  3M CMO

Chuck Stobbie

Chuck Stobbie serves as the Chief Marketing Officer- Personal Safety Division of 3M. Chuck started at 3M in August of 2016. Chuck currently resides in the Greater Minneapolis-St. Paul Area.

3M Ranking

3M NPS

3M's Net Promoter Score (NPS) is a 22 with 50% Promoters, 22% Passives, and 28% Detractors. Net Promoter Score tracks whether 3M's customers would recommend using the product based on a scale of -100 to 100.

3M Overall NPS

22
NPS
50%Promoters
22%Passives
28%Detractors
3M Overall NPS

3M NPS Trend

-100
-50
0
50
100
Aug 2024
22
Aug 202422
Sep 2024
22
Sep 202422
Oct 2024
22
Oct 202422
Nov 2024
22
Nov 202422
Dec 2024
22
Dec 202422
Feb 2025
22
Feb 202522
Mar 2025
22
Mar 202522
May 2025
22
May 202522
Jul 2025
22
Jul 202522
Sep 2025
22
Sep 202522
Nov 2025
22
Nov 202522
Dec 2025
22
Dec 202522

How Other Brands Compare

3M is ranked second for NPS among its competitors. Corning and Honeywell come in first and third, with General Electric coming in at #4. Among those competitors, it is the third most valued company behind Honeywell.

3M's Logo
3M
Honeywell's Logo
Honeywell
Corning's Logo
Corning
General Electric's Logo
General Electric
Global Ranking#96#179#324#336
NPS229496
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral--
Valuation Updated every 24 hours for public companies$111.65B$141.58B$33.84B$115.68B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

3M NPS by Gender

Female customers rated 3M's NPS 19 points higher than Male customers.

Male

19

3M's NPS was rated 19 by Male customers on Comparably.

49%
Promoters
21%
Passives
30%
Detractors

Female

38

3M's NPS was rated 38 by Female customers on Comparably.

56%
Promoters
26%
Passives
18%
Detractors

3M NPS by Ethnicity

3M's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
6
Caucasian6
Hispanic or Latino
83
Hispanic or Latino83
African American/Black
100
African American/Black100
Asian or Pacific Islander
28
Asian or Pacific Islander28
Other
-23
Other-23

3M NPS by Age

3M's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

0
20
40
60
80
100
Promoters
52%
Passives
30%
Detractors
18%
18-2552%30%18%
Promoters
43%
Passives
33%
Detractors
24%
26-3043%33%24%
Promoters
58%
Passives
21%
Detractors
21%
31-3558%21%21%
Promoters
26%
Passives
27%
Detractors
47%
36-4026%27%47%
Promoters
75%
Passives
0%
Detractors
25%
41-4575%0%25%
Promoters
58%
Passives
9%
Detractors
33%
46-5058%9%33%
Promoters
64%
Passives
9%
Detractors
27%
51-5564%9%27%
Promoters
44%
Passives
23%
Detractors
33%
56-6044%23%33%
Promoters
42%
Passives
29%
Detractors
29%
61-6542%29%29%
Promoters
70%
Passives
20%
Detractors
10%
66+70%20%10%

3M NPS by Usage

3M's NPS was rated the highest by customers who have used 3M's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-4
Less than 1 Year-4
1 to 2 Years
10
1 to 2 Years10
2 to 5 Years
37
2 to 5 Years37
5 to 10 Years
40
5 to 10 Years40
Over 10 Years
32
Over 10 Years32

3M NPS vs. Competitors

Compared to its competitors, 3M's NPS is rated right above Honeywell, and is preceded by Corning.

3M NPS vs Companies in Consumer Goods

In the Consumer Goods industry, 3M's NPS is rated right below Tiffany & Co.

3M Customer Reviews

Out of the 22 3M customer reviews 21 were positive and 1 was constructive. 3M customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
I chose 3M to report for my final class. I have been a fan of 3M products for many years and still am. Now, more intrigued than ever upon learning so much about what makes 3M stick for many years.
What do you value most about this brand?
I can always trust in the product
What do you value most about this brand?
quality of product always good
What do you value most about this brand?
Always the best quality and performance
What can this brand most improve?
I do not have an opinion on that

3M Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of 3M users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80
80%
20
20%
3M Customer Loyalty

3M Customer Loyalty Score by Gender

Male customers rated 3M's Customer Loyalty score 6% higher than Female customers.

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Male
88%
Yes
Female
82%
Yes

3M Customer Loyalty Score by Ethnicity

3M's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

% who answered "Yes"

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79
out of 100
Caucasian
100
out of 100
Hispanic or Latino
87
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
79
out of 100
Other

3M Customer Loyalty Score by Age

3M's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.

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0
20%
40%
60%
80%
100%
18-25
81%
18-2581%
26-30
87%
26-3087%
31-35
95%
31-3595%
36-40
64%
36-4064%
41-45
89%
41-4589%
46-50
78%
46-5078%
51-55
84%
51-5584%
56-60
80%
56-6080%
61-65
100%
61-65100%
66+
91%
66+91%

3M Customer Loyalty Score by Usage

3M's Customer Loyalty score was rated the highest by customers who have used 3M's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
60%
1 to 2 Years
78%
2 to 5 Years
88%
5 to 10 Years
97%
Over 10 Years
84%

3M Customer Loyalty Score by Industry

3M's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
96%
Accounting
61%
Aerospace and Aviation
46%
Architecture and Planning
74%
Automotive and Transportation
82%
Banking and Financial Services
78%
Business and Consumer Services
100%
Construction
64%
Consulting
100%
Consumer Goods
100%
Education
100%
Healthcare, Hospitals and Medicine
95%
Manufacturing and Machinery
64%
Marketing, Advertising and Research
100%

3M Customer Loyalty vs. Competitors

Compared to its competitors, 3M's Customer Loyalty score is rated right above General Electric, and is preceded by Corning.

COMPANYCustomer Loyalty Score
Corning83%
3M80%
General Electric75%
Honeywell73%

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3M's Logo
VS
Corning's Logo
General Electric's Logo
Honeywell's Logo

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Customer Loyalty for Other Consumer Goods Brands

In the Consumer Goods industry, 3M's Customer Loyalty score is rated right above Crocs, and is preceded by Hershey Company.

Unlock 3M Customer Loyalty vs. Companies in Consumer Goods Data

3M's Logo
VS
Bath & Body Works' Logo
Lego Group's Logo
Colgate Palmolive's Logo
Red Bull's Logo
Hershey Company's Logo
Crocs' Logo
Gucci's Logo
Tiffany & Co's Logo

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3M Product Quality

3.9/5

3M has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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3M Product Information

3M’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated 3M's product the highest. Reviewers from the Tech industry rated 3M the lowest at 4.4.

Website
http://www.3m.com/
Company Size
10,000+ Employees

Industry

Manufacturing and Machinery

Quick Insights into 3M Product Quality

3M's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Architecture and Planning industry.

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Ranked 3M Product Quality the Highest

Marketing, Advertising and Research
5
African American/Black
4.8
41-45
4.7

Ranked 3M Product Quality the Lowest

Other
3.8
Less than 1 Year
3.7
Architecture and Planning
3.2

3M Product Quality Score by Gender

Male customers rated 3M's Product Quality score 0.1 stars higher than Female customers.

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Male

4.2/5

Female

4.1/5

3M Product Quality Score by Ethnicity

3M's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4
Caucasian4
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
4.8
African American/Black4.8
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
3.8
Other3.8

3M Product Quality Score by Age

3M's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
3.8
26-303.8
31-35
4.3
31-354.3
36-40
3.8
36-403.8
41-45
4.7
41-454.7
46-50
3.9
46-503.9
51-55
4.7
51-554.7
56-60
3.8
56-603.8
61-65
4.2
61-654.2
66+
4.3
66+4.3

3M Product Quality Score by Usage

3M's Product Quality score was rated the highest by customers who have used 3M's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.7
1 to 2 Years
3.7
2 to 5 Years
4.2
5 to 10 Years
4.1
Over 10 Years
4.2

3M Product Quality Score by Industry

3M's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
4.4
Accounting
3.7
Aerospace and Aviation
3.4
Architecture and Planning
3.2
Automotive and Transportation
4.6
Banking and Financial Services
4.7
Business and Consumer Services
4.4
Construction
3.9
Consulting
4.6
Consumer Goods
4.7
Education
4.5
Healthcare, Hospitals and Medicine
3.9
Manufacturing and Machinery
3.9
Marketing, Advertising and Research
5

3M Product Quality vs. Competitors

Compared to its competitors, 3M's Product Quality score is rated right above General Electric, and is preceded by Corning.

COMPANYProduct Quality Score
Corning4.2/5
3M3.9/5
General Electric3.7/5
Honeywell3.6/5

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3M's Logo
VS
Corning's Logo
General Electric's Logo
Honeywell's Logo

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Product Quality for Other Consumer Goods Brands

In the Consumer Goods industry, 3M's Product Quality score is rated right below Tiffany & Co.

COMPANYProduct Quality Score
Lego Group4.5/5
Red Bull4.2/5
Colgate Palmolive4.2/5
Gucci4.2/5
Bath & Body Works4.1/5
Hershey Company4.1/5
Crocs4.1/5
Tiffany & Co4/5
3M3.9/5

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3M's Logo
VS
Lego Group's Logo
Red Bull's Logo
Colgate Palmolive's Logo
Gucci's Logo
Bath & Body Works' Logo
Hershey Company's Logo
Crocs' Logo
Tiffany & Co's Logo

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3M Pricing

3M ROI & Value For Money

3.8/5

3M has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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3M Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Construction industry think that they had the lowest ROI from 3M.

Quick Insights into 3M ROI

3M's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Construction industry.

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Ranked 3M ROI the Highest

African American/Black
4.5
41-45
4.3
Marketing, Advertising and Research
4.3

Ranked 3M ROI the Lowest

36-40
3.4
Less than 1 Year
3.3
Construction
2.9

3M ROI Score by Gender

Female customers rated 3M's ROI score 0.3 stars higher than Male customers.

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Male

3.7/5

Female

4/5

3M ROI Score by Ethnicity

3M's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
Hispanic or Latino
4.4
Hispanic or Latino4.4
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
3.5
Other3.5

3M ROI Score by Age

3M's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
3.9
26-303.9
31-35
4
31-354
36-40
3.4
36-403.4
41-45
4.3
41-454.3
46-50
3.6
46-503.6
51-55
4.1
51-554.1
56-60
3.5
56-603.5
61-65
3.8
61-653.8
66+
4.1
66+4.1

3M ROI Score by Usage

3M's ROI score was rated the highest by customers who have used 3M's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.3
1 to 2 Years
3.5
2 to 5 Years
4
5 to 10 Years
4
Over 10 Years
3.9

3M ROI Score by Industry

3M's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Construction industry customers.

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Tech
4
Accounting
3.4
Aerospace and Aviation
3.2
Architecture and Planning
3.8
Automotive and Transportation
4.1
Banking and Financial Services
3.5
Business and Consumer Services
4.1
Construction
2.9
Consulting
4.1
Consumer Goods
4.2
Education
3.7
Healthcare, Hospitals and Medicine
3.7
Manufacturing and Machinery
3.5
Marketing, Advertising and Research
4.3

3M Pricing vs. Competitors

Compared to its competitors, 3M's ROI score is rated right above Honeywell, and is preceded by Corning.

COMPANYPricing Score
Corning4.3/5
3M3.8/5
Honeywell3.5/5
General Electric3.5/5

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Corning's Logo
Honeywell's Logo
General Electric's Logo

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ROI for Other Consumer Goods Brands

In the Consumer Goods industry, 3M's ROI score is rated right above Red Bull, and is preceded by Hershey Company.

COMPANYPricing Score
Colgate Palmolive4/5
Lego Group3.9/5
Hershey Company3.9/5
3M3.8/5
Red Bull3.8/5
Gucci3.8/5
Bath & Body Works3.8/5
Crocs3.7/5
Tiffany & Co3.7/5

Unlock 3M ROI vs. Companies in Consumer Goods Data

3M's Logo
VS
Colgate Palmolive's Logo
Lego Group's Logo
Hershey Company's Logo
Red Bull's Logo
Gucci's Logo
Bath & Body Works' Logo
Crocs' Logo
Tiffany & Co's Logo

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3M Customer Satisfaction (CSAT)

3M Customer Satisfaction (CSAT) Score

75 / 100

3M has an overall Customer Satisfaction score of 75 rated by its users and customers.

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Very Satisfied41%
Satisfied34%
Neither Satisfied nor Dissatisfied13%
Dissatisfied4%
Very Dissatisfied8%
Very Satisfied
41%
Satisfied
34%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
8%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into 3M Customer Satisfaction

3M's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked 3M Customer Satisfaction the Highest

66+
100%
Accounting
100%
African American/Black
100%

Ranked 3M Customer Satisfaction the Lowest

56-60
67%
Hispanic or Latino
67%
Manufacturing and Machinery
40%

3M Customer Satisfaction Score by Gender

Female customers rated 3M's Customer Satisfaction score 8 points higher than Male customers.

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79 / 100
Male
Very Satisfied
40%
Satisfied
39%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
7%
87 / 100
Female
Very Satisfied
41%
Satisfied
46%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
0%

3M Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

3M's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.

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72 / 100
Very Satisfied31%
Satisfied41%
Neither Satisfied nor Dissatisfied12%
Dissatisfied8%
Very Dissatisfied8%
Very Satisfied
31%
Satisfied
41%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
8%

CSAT according to Hispanic or Latino

3M's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100
Very Satisfied34%
Satisfied33%
Neither Satisfied nor Dissatisfied33%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

3M's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100
Very Satisfied100%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

3M's Customer Satisfaction (CSAT) score was rated 92% according to Asian or Pacific Islander users and customers.

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92 / 100
Very Satisfied54%
Satisfied38%
Neither Satisfied nor Dissatisfied4%
Dissatisfied0%
Very Dissatisfied4%
Very Satisfied
54%
Satisfied
38%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
4%

CSAT according to Other

3M's Customer Satisfaction (CSAT) score was rated 90% according to Other users and customers.

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90 / 100
Very Satisfied20%
Satisfied70%
Neither Satisfied nor Dissatisfied10%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
20%
Satisfied
70%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%

3M Customer Satisfaction Score by Age

3M's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
18-25 CSAT Score
84%
Very Satisfied
46%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
8%
18-2584%
26-30 CSAT Score
75%
Very Satisfied
33%
Satisfied
42%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
17%
26-3075%
31-35 CSAT Score
92%
Very Satisfied
34%
Satisfied
58%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
31-3592%
36-40 CSAT Score
72%
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
36-4072%
41-45 CSAT Score
80%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
41-4580%
46-50 CSAT Score
75%
Very Satisfied
38%
Satisfied
37%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
46-5075%
51-55 CSAT Score
87%
Very Satisfied
63%
Satisfied
24%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
51-5587%
56-60 CSAT Score
67%
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
56-6067%
61-65 CSAT Score
83%
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
61-6583%
66+ CSAT Score
100%
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
66+100%

3M Customer Satisfaction Score by Usage

3M's Customer Satisfaction score was rated the highest by customers who have used 3M's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
81
1 to 2 Years
79
2 to 5 Years
82
5 to 10 Years
89
Over 10 Years
80

3M Customer Satisfaction Score by Industry

3M's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech
93
Accounting
100
Architecture and Planning
75
Automotive and Transportation
67
Banking and Financial Services
100
Business and Consumer Services
67
Construction
100
Healthcare, Hospitals and Medicine
86
Manufacturing and Machinery
40

3M Customer Satisfaction vs. Competitors

Compared to its competitors, 3M's Customer Satisfaction score is rated right above Corning.

COMPANYCustomer Satisfaction (CSAT) Score
3M75%
Corning72%
General Electric66%
Honeywell64%

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3M's Logo
VS
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General Electric's Logo
Honeywell's Logo

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Customer Satisfaction for Other Consumer Goods Brands

In the Consumer Goods industry, 3M's Customer Satisfaction score is rated right above Tiffany & Co, and is preceded by Gucci.

COMPANYCustomer Satisfaction (CSAT) Score
Lego Group89%
Red Bull83%
Colgate Palmolive83%
Bath & Body Works81%
Hershey Company80%
Crocs79%
Gucci79%
3M75%
Tiffany & Co72%

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3M's Logo
VS
Lego Group's Logo
Red Bull's Logo
Colgate Palmolive's Logo
Bath & Body Works' Logo
Hershey Company's Logo
Crocs' Logo
Gucci's Logo
Tiffany & Co's Logo

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3M Customer Service

3.8/5

3M has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About 3M's Customer Service

Address

Minnesota, Saint Paul, MN 55144


Website

http://www.3m.com/


Phone Number

(651)733-1110

Quick Insights into 3M Customer Service

3M's Customer Service score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Construction industry.

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Ranked 3M Customer Service the Highest

Consumer Goods
4.9
66+
4.4
African American/Black
4.4

Ranked 3M Customer Service the Lowest

Other
3.4
Less than 1 Year
3.3
Construction
2.9

3M Customer Service Score by Gender

Female customers rated 3M's Customer Service score 0.3 stars higher than Male customers.

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Male

3.7/5

Female

4/5

3M Customer Service Score by Ethnicity

3M's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
3.7
Caucasian3.7
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
4.4
African American/Black4.4
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
3.4
Other3.4

3M Customer Service Score by Age

3M's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
18-25
3.8
18-253.8
26-30
3.7
26-303.7
31-35
3.9
31-353.9
36-40
3.5
36-403.5
41-45
4.3
41-454.3
46-50
3.8
46-503.8
51-55
4.2
51-554.2
56-60
3.4
56-603.4
61-65
3.5
61-653.5
66+
4.4
66+4.4

3M Customer Service Score by Usage

3M's Customer Service score was rated the highest by customers who have used 3M's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.3
1 to 2 Years
3.7
2 to 5 Years
3.9
5 to 10 Years
4
Over 10 Years
3.9

3M Customer Service Score by Industry

3M's Customer Service score was rated the highest by Consumer Goods industry customers, and the lowest by Construction industry customers.

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Tech
4
Accounting
3.4
Aerospace and Aviation
3.3
Architecture and Planning
3.6
Automotive and Transportation
4.1
Banking and Financial Services
3.5
Business and Consumer Services
4.2
Construction
2.9
Consulting
4.3
Consumer Goods
4.9
Education
3.7
Healthcare, Hospitals and Medicine
3.7
Manufacturing and Machinery
3.4
Marketing, Advertising and Research
4.6

3M Customer Service vs. Competitors

Compared to its competitors, 3M's Customer Service score is rated right above Honeywell, and is preceded by Corning.

COMPANYCustomer Service Score
Corning4.2/5
3M3.8/5
Honeywell3.5/5
General Electric3.5/5

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3M's Logo
VS
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Honeywell's Logo
General Electric's Logo

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Customer Service for Other Consumer Goods Brands

In the Consumer Goods industry, 3M's Customer Service score is rated right below Tiffany & Co.

COMPANYCustomer Service Score
Lego Group4.2/5
Gucci4/5
Red Bull4/5
Colgate Palmolive4/5
Bath & Body Works4/5
Hershey Company3.9/5
Crocs3.8/5
Tiffany & Co3.8/5
3M3.8/5

Unlock 3M Customer Service vs. Companies in Consumer Goods Data

3M's Logo
VS
Lego Group's Logo
Gucci's Logo
Red Bull's Logo
Colgate Palmolive's Logo
Bath & Body Works' Logo
Hershey Company's Logo
Crocs' Logo
Tiffany & Co's Logo

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3M as an Employer

3.2/5

3M has a 3.2/5 stars for its overall company culture rated by their employees

  3M CEO
bottom
25%
CEO of 3M

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

3M scored a 22 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of 3M would recommend the brand to a friend. ENPS measures how likely 3M employees would recommend working at 3M to a friend.

Net Promoter Score

22
NPS Score
50%Promoters
22%Passive
28%Detractors

Employee Net Promoter Score

-9
eNPS Score
36%Promoters
19%Passive
45%Detractors

Global Ranking Snapshot

3M is ranked #96 in the Global Top 100 Brands. It ranks just behind FedEx and just ahead of Nordstrom.

RANKCOMPANYCEOINDUSTRY
94
Coinbase  Coinbase CEO
Brian Armstrong
Tech
95
FedEx  FedEx CEO
Frederick Smith
Automotive and Transportation
96
3M  3M CEO
Mike Roman
Consumer Goods
97
Nordstrom  Nordstrom CEO
Erik Nordstrom
Retail
98
Philips  Philips CEO
Frans van Houten
Consumer Goods
99
Bose  Bose CEO
Lila Snyder
Consumer Goods
100
Foot Locker  Foot Locker CEO
Richard Johnson
Retail

Consumer Goods Ranking Snapshot

3M is ranked #15 in the Consumer Goods Industry. It ranks just behind Procter & Gamble and just ahead of Philips.

RANKCOMPANYLocation
13
Johnson & Johnson
New Brunswick, NJ
14
Procter & Gamble
Cincinnati, OH
15
3M
Saint Paul, MN
16
Philips
Cambridge, MA
17
Bose
Framingham, MA
18
Samsung
San Jose, CA
19
PepsiCo
Purchase, NY