
3M operates as a diversified technology company, manufacturing more than 55,000 products, including adhesives, laminates, and many more. 3M’s brand is ranked #96 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of 3M. When compared to other organizations within the Consumer Goods industry, 3M is ranked #15. Among its major competitors, 3M is ranked in 2nd place for NPS while Corning is 1st, and Honeywell is 3rd. Overall, 3M has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $111.65B

Chuck Stobbie serves as the Chief Marketing Officer- Personal Safety Division of 3M. Chuck started at 3M in August of 2016. Chuck currently resides in the Greater Minneapolis-St. Paul Area.
3M's Net Promoter Score (NPS) is a 22 with 50% Promoters, 22% Passives, and 28% Detractors. Net Promoter Score tracks whether 3M's customers would recommend using the product based on a scale of -100 to 100.
| 50% | Promoters |
|---|---|
| 22% | Passives |
| 28% | Detractors |
| Summary | Date | Score |
|---|---|---|
Aug 2024 22 | Aug 2024 | 22 |
Sep 2024 22 | Sep 2024 | 22 |
Oct 2024 22 | Oct 2024 | 22 |
Nov 2024 22 | Nov 2024 | 22 |
Dec 2024 22 | Dec 2024 | 22 |
Feb 2025 22 | Feb 2025 | 22 |
Mar 2025 22 | Mar 2025 | 22 |
May 2025 22 | May 2025 | 22 |
Jul 2025 22 | Jul 2025 | 22 |
Sep 2025 22 | Sep 2025 | 22 |
Nov 2025 22 | Nov 2025 | 22 |
Dec 2025 22 | Dec 2025 | 22 |
3M is ranked second for NPS among its competitors. Corning and Honeywell come in first and third, with General Electric coming in at #4. Among those competitors, it is the third most valued company behind Honeywell.
![]() 3M | ![]() Honeywell | ![]() Corning | ![]() General Electric | |
| Global Ranking | #96 | #179 | #324 | #336 |
| NPS | 22 | 9 | 49 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $111.65B | $141.58B | $33.84B | $115.68B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated 3M's NPS 19 points higher than Male customers.
3M's NPS was rated 19 by Male customers on Comparably.
3M's NPS was rated 38 by Female customers on Comparably.
3M's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 6 | Caucasian | 6 |
Hispanic or Latino 83 | Hispanic or Latino | 83 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 28 | Asian or Pacific Islander | 28 |
Other -23 | Other | -23 |
3M's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
3M's NPS was rated the highest by customers who have used 3M's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -4 | Less than 1 Year | -4 |
1 to 2 Years 10 | 1 to 2 Years | 10 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Over 10 Years 32 | Over 10 Years | 32 |
Compared to its competitors, 3M's NPS is rated right above Honeywell, and is preceded by Corning.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Corning | 49 |
![]() | 3M | 22 |
![]() | Honeywell | 9 |
![]() | General Electric | 6 |
In the Consumer Goods industry, 3M's NPS is rated right below Tiffany & Co.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Lego Group | 54 |
![]() | Red Bull | 42 |
![]() | Bath & Body Works | 38 |
![]() | Colgate Palmolive | 36 |
![]() | Hershey Company | 35 |
![]() | Crocs | 34 |
![]() | Gucci | 31 |
![]() | Tiffany & Co | 31 |
![]() | 3M | 22 |
Out of the 22 3M customer reviews 21 were positive and 1 was constructive. 3M customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of 3M users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated 3M's Customer Loyalty score 6% higher than Female customers.
3M's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
3M's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
18-25 81% | 18-25 | 81% |
26-30 87% | 26-30 | 87% |
31-35 95% | 31-35 | 95% |
36-40 64% | 36-40 | 64% |
41-45 89% | 41-45 | 89% |
46-50 78% | 46-50 | 78% |
51-55 84% | 51-55 | 84% |
56-60 80% | 56-60 | 80% |
61-65 100% | 61-65 | 100% |
66+ 91% | 66+ | 91% |
3M's Customer Loyalty score was rated the highest by customers who have used 3M's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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3M's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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Compared to its competitors, 3M's Customer Loyalty score is rated right above General Electric, and is preceded by Corning.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Corning | 83% |
![]() | 3M | 80% |
![]() | General Electric | 75% |
![]() | Honeywell | 73% |
In the Consumer Goods industry, 3M's Customer Loyalty score is rated right above Crocs, and is preceded by Hershey Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Bath & Body Works | 87% |
![]() | Lego Group | 86% |
![]() | Colgate Palmolive | 85% |
![]() | Red Bull | 81% |
![]() | Hershey Company | 81% |
![]() | 3M | 80% |
![]() | Crocs | 79% |
![]() | Gucci | 76% |
![]() | Tiffany & Co | 73% |
3M has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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3M’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated 3M's product the highest. Reviewers from the Tech industry rated 3M the lowest at 4.4.
3M's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Architecture and Planning industry.
Male customers rated 3M's Product Quality score 0.1 stars higher than Female customers.
3M's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 4.8 | African American/Black | 4.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.8 | Other | 3.8 |
3M's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.8 | 36-40 | 3.8 |
41-45 4.7 | 41-45 | 4.7 |
46-50 3.9 | 46-50 | 3.9 |
51-55 4.7 | 51-55 | 4.7 |
56-60 3.8 | 56-60 | 3.8 |
61-65 4.2 | 61-65 | 4.2 |
66+ 4.3 | 66+ | 4.3 |
3M's Product Quality score was rated the highest by customers who have used 3M's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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3M's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Architecture and Planning industry customers.
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Compared to its competitors, 3M's Product Quality score is rated right above General Electric, and is preceded by Corning.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Corning | 4.2/5 |
![]() | 3M | 3.9/5 |
![]() | General Electric | 3.7/5 |
![]() | Honeywell | 3.6/5 |
In the Consumer Goods industry, 3M's Product Quality score is rated right below Tiffany & Co.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Lego Group | 4.5/5 |
![]() | Red Bull | 4.2/5 |
![]() | Colgate Palmolive | 4.2/5 |
![]() | Gucci | 4.2/5 |
![]() | Bath & Body Works | 4.1/5 |
![]() | Hershey Company | 4.1/5 |
![]() | Crocs | 4.1/5 |
![]() | Tiffany & Co | 4/5 |
![]() | 3M | 3.9/5 |
3M has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Construction industry think that they had the lowest ROI from 3M.
3M's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Construction industry.
Female customers rated 3M's ROI score 0.3 stars higher than Male customers.
3M's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.5 | Other | 3.5 |
3M's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4 | 31-35 | 4 |
36-40 3.4 | 36-40 | 3.4 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3.6 | 46-50 | 3.6 |
51-55 4.1 | 51-55 | 4.1 |
56-60 3.5 | 56-60 | 3.5 |
61-65 3.8 | 61-65 | 3.8 |
66+ 4.1 | 66+ | 4.1 |
3M's ROI score was rated the highest by customers who have used 3M's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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3M's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Construction industry customers.
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Compared to its competitors, 3M's ROI score is rated right above Honeywell, and is preceded by Corning.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Corning | 4.3/5 |
![]() | 3M | 3.8/5 |
![]() | Honeywell | 3.5/5 |
![]() | General Electric | 3.5/5 |
In the Consumer Goods industry, 3M's ROI score is rated right above Red Bull, and is preceded by Hershey Company.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Colgate Palmolive | 4/5 |
![]() | Lego Group | 3.9/5 |
![]() | Hershey Company | 3.9/5 |
![]() | 3M | 3.8/5 |
![]() | Red Bull | 3.8/5 |
![]() | Gucci | 3.8/5 |
![]() | Bath & Body Works | 3.8/5 |
![]() | Crocs | 3.7/5 |
![]() | Tiffany & Co | 3.7/5 |
3M has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
3M's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers from the Manufacturing and Machinery industry.
Female customers rated 3M's Customer Satisfaction score 8 points higher than Male customers.
Very Satisfied | 40% | |
|---|---|---|
Satisfied | 39% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 5% | |
Very Dissatisfied | 7% |
Very Satisfied | 41% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 3% | |
Very Dissatisfied | 0% |
3M's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
3M's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
3M's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
3M's Customer Satisfaction (CSAT) score was rated 92% according to Asian or Pacific Islander users and customers.
3M's Customer Satisfaction (CSAT) score was rated 90% according to Other users and customers.
3M's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 84% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 92% | |||||||||||||||
| 36-40 | 72% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 87% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 83% | |||||||||||||||
| 66+ | 100% |
3M's Customer Satisfaction score was rated the highest by customers who have used 3M's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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3M's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.
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}Compared to its competitors, 3M's Customer Satisfaction score is rated right above Corning.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | 3M | 75% |
![]() | Corning | 72% |
![]() | General Electric | 66% |
![]() | Honeywell | 64% |
In the Consumer Goods industry, 3M's Customer Satisfaction score is rated right above Tiffany & Co, and is preceded by Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Lego Group | 89% |
![]() | Red Bull | 83% |
![]() | Colgate Palmolive | 83% |
![]() | Bath & Body Works | 81% |
![]() | Hershey Company | 80% |
![]() | Crocs | 79% |
![]() | Gucci | 79% |
![]() | 3M | 75% |
![]() | Tiffany & Co | 72% |
3M has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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Minnesota, Saint Paul, MN 55144
http://www.3m.com/
(651)733-1110
3M's Customer Service score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Construction industry.
Female customers rated 3M's Customer Service score 0.3 stars higher than Male customers.
3M's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.4 | Other | 3.4 |
3M's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3.8 | 46-50 | 3.8 |
51-55 4.2 | 51-55 | 4.2 |
56-60 3.4 | 56-60 | 3.4 |
61-65 3.5 | 61-65 | 3.5 |
66+ 4.4 | 66+ | 4.4 |
3M's Customer Service score was rated the highest by customers who have used 3M's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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3M's Customer Service score was rated the highest by Consumer Goods industry customers, and the lowest by Construction industry customers.
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Compared to its competitors, 3M's Customer Service score is rated right above Honeywell, and is preceded by Corning.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Corning | 4.2/5 |
![]() | 3M | 3.8/5 |
![]() | Honeywell | 3.5/5 |
![]() | General Electric | 3.5/5 |
In the Consumer Goods industry, 3M's Customer Service score is rated right below Tiffany & Co.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Lego Group | 4.2/5 |
![]() | Gucci | 4/5 |
![]() | Red Bull | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Bath & Body Works | 4/5 |
![]() | Hershey Company | 3.9/5 |
![]() | Crocs | 3.8/5 |
![]() | Tiffany & Co | 3.8/5 |
![]() | 3M | 3.8/5 |
3M has a 3.2/5 stars for its overall company culture rated by their employees

3M scored a 22 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of 3M would recommend the brand to a friend. ENPS measures how likely 3M employees would recommend working at 3M to a friend.
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
3M is ranked #96 in the Global Top 100 Brands. It ranks just behind FedEx and just ahead of Nordstrom.
3M is ranked #15 in the Consumer Goods Industry. It ranks just behind Procter & Gamble and just ahead of Philips.
| RANK | COMPANY | Location | |
|---|---|---|---|
13 | ![]() | Johnson & Johnson | New Brunswick, NJ |
14 | ![]() | Procter & Gamble | Cincinnati, OH |
15 | ![]() | 3M | Saint Paul, MN |
16 | ![]() | Philips | Cambridge, MA |
17 | ![]() | Bose | Framingham, MA |
18 | ![]() | Samsung | San Jose, CA |
19 | ![]() | PepsiCo | Purchase, NY |