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NPS
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Bose is ranked #99 in Global Top 100 BrandsAwards & Recognition
Bose is ranked #99 in Global Top 100 Brands
Awards & Recognition
About Bose's Brand
Bose is is a research company that develops sound solutions for entertainment, home audio, aviation, and automotive industries. Bose’s brand is ranked #99 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Bose. When compared to other organizations within the Consumer Goods industry, Bose is ranked #17. Among its major competitors, Bose is ranked in 2nd place for NPS while Sennheiser is 1st, and HARMAN International is 3rd.Their current valuation is $9.99B
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Bose CMO
Bose Ranking
- #99 / 100 in Global Best Brands
- #17 in Consumer Goods
- #1 / 4 of its competitors
Bose NPS
Bose's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether Bose's customers would recommend using the product based on a scale of -100 to 100.
Bose Overall NPS
| 56% | Promoters |
|---|---|
| 19% | Passives |
| 25% | Detractors |
Bose NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 28 | Nov 2024 | 28 |
Dec 2024 28 | Dec 2024 | 28 |
Jan 2025 28 | Jan 2025 | 28 |
Feb 2025 30 | Feb 2025 | 30 |
Mar 2025 30 | Mar 2025 | 30 |
Apr 2025 29 | Apr 2025 | 29 |
Jul 2025 29 | Jul 2025 | 29 |
Aug 2025 29 | Aug 2025 | 29 |
Oct 2025 29 | Oct 2025 | 29 |
Nov 2025 29 | Nov 2025 | 29 |
Dec 2025 29 | Dec 2025 | 29 |
Jan 2026 29 | Jan 2026 | 29 |
How Other Brands Compare
Bose is ranked first for NPS among its competitors. JBL and Emerson come in second and third, with Sonos coming in at #4. Among those competitors, it is the second most valued company behind Emerson.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bose NPS by Gender
Male customers rated Bose's NPS 4 points higher than Female customers.
Male
35
Bose's NPS was rated 35 by Male customers on Comparably.
58%
Promoters
19%
Passives
23%
Detractors
Female
31
Bose's NPS was rated 31 by Female customers on Comparably.
57%
Promoters
17%
Passives
26%
Detractors
Bose NPS by Ethnicity
Bose's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Hispanic or Latino 60 | Hispanic or Latino | 60 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 43 | Asian or Pacific Islander | 43 |
Native American 25 | Native American | 25 |
Other 52 | Other | 52 |
Bose NPS by Age
Bose's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
Bose NPS by Usage
Bose's NPS was rated the highest by customers who have used Bose's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 14 | Less than 1 Year | 14 |
1 to 2 Years 18 | 1 to 2 Years | 18 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
5 to 10 Years 42 | 5 to 10 Years | 42 |
Over 10 Years 34 | Over 10 Years | 34 |
Bose NPS vs. Competitors
Compared to its competitors, Bose's NPS is rated right above HARMAN International, and is preceded by Sennheiser.
| COMPANY | NPS Score | |
|---|---|---|
 | Sennheiser | 35 |
 | Bose | 31 |
 | HARMAN International | 29 |
 | JBL | 22 |
 | Emerson | 13 |
 | Sonos | -43 |
Bose NPS vs Companies in Consumer Goods
In the Consumer Goods industry, Bose's NPS is rated right above Gucci, and is preceded by Crocs.
| COMPANY | NPS Score | |
|---|---|---|
 | Lego Group | 54 |
 | Red Bull | 42 |
 | Bath & Body Works | 38 |
 | Colgate Palmolive | 36 |
 | Hershey Company | 35 |
 | Crocs | 34 |
| Bose | 31 |
 | Gucci | 31 |
 | Tiffany & Co | 31 |
Bose Customer Reviews
Out of the 78 Bose customer reviews 62 were positive and 16 were constructive. Bose customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Bose Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Bose users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bose Customer Loyalty Score by Gender
Male customers rated Bose's Customer Loyalty score 5% higher than Female customers.
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Male
84%
Yes
Female
79%
Yes
Bose Customer Loyalty Score by Ethnicity
Bose's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bose.
81
out of 100
Caucasian
89
out of 100
Hispanic or Latino
100
out of 100
African American/Black
79
out of 100
Asian or Pacific Islander
78
out of 100
Native American
83
out of 100
Other
Bose Customer Loyalty Score by Age
Bose's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bose.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 84% | 18-25 | 84% |
26-30 65% | 26-30 | 65% |
31-35 73% | 31-35 | 73% |
36-40 81% | 36-40 | 81% |
41-45 86% | 41-45 | 86% |
46-50 89% | 46-50 | 89% |
51-55 94% | 51-55 | 94% |
56-60 94% | 56-60 | 94% |
61-65 89% | 61-65 | 89% |
66+ 79% | 66+ | 79% |
Bose Customer Loyalty Score by Usage
Bose's Customer Loyalty score was rated the highest by customers who have used Bose's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Bose Customer Loyalty Score by Industry
Bose's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Retail industry customers.
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Bose Customer Loyalty vs. Competitors
Compared to its competitors, Bose's Customer Loyalty score is rated right above JBL.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bose | 81% |
| JBL | 81% |
| Sonos | 80% |
| HARMAN International | 79% |
| Sennheiser | 76% |
| Emerson | 73% |
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Customer Loyalty for Other Consumer Goods Brands
In the Consumer Goods industry, Bose's Customer Loyalty score is rated right above Red Bull, and is preceded by Colgate Palmolive.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bath & Body Works | 87% |
| Lego Group | 86% |
| Colgate Palmolive | 85% |
| Bose | 81% |
| Red Bull | 81% |
| Hershey Company | 81% |
| Crocs | 79% |
| Gucci | 76% |
| Tiffany & Co | 73% |
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Bose Product Quality
4.1/5
Bose has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Bose Product Information
Bose’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Logistics and Supply Chain industry rated Bose's product the highest. Reviewers from the Fashion and Beauty industry rated Bose the lowest at 4.4.
- Website
- http://www.bose.com
- Company Size
- 10,000+ Employees
Industry
Automotive and Transportation
Quick Insights into Bose Product Quality
Bose's Product Quality score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Military and Defense industry.
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Ranked Bose Product Quality the Highest
Ranked Bose Product Quality the Lowest
Bose Product Quality Score by Gender
Male customers rated Bose's Product Quality score 0.2 stars higher than Female customers.
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Male
4.2/5
Female
4/5
Bose Product Quality Score by Ethnicity
Bose's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 4.4 | Native American | 4.4 |
Other 4.4 | Other | 4.4 |
Bose Product Quality Score by Age
Bose's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4 | 31-35 | 4 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.3 | 41-45 | 4.3 |
46-50 4.4 | 46-50 | 4.4 |
51-55 4.5 | 51-55 | 4.5 |
56-60 3.4 | 56-60 | 3.4 |
61-65 4.6 | 61-65 | 4.6 |
66+ 3.8 | 66+ | 3.8 |
Bose Product Quality Score by Usage
Bose's Product Quality score was rated the highest by customers who have used Bose's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bose Product Quality Score by Industry
Bose's Product Quality score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Military and Defense industry customers.
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Bose Product Quality vs. Competitors
Compared to its competitors, Bose's Product Quality score is rated right above HARMAN International, and is preceded by Sennheiser.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sennheiser | 4.3/5 |
| Bose | 4.1/5 |
| HARMAN International | 4/5 |
| Emerson | 3.6/5 |
| JBL | 3.6/5 |
| Sonos | 2.2/5 |
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Product Quality for Other Consumer Goods Brands
In the Consumer Goods industry, Bose's Product Quality score is rated right above Bath & Body Works, and is preceded by Gucci.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lego Group | 4.5/5 |
| Red Bull | 4.2/5 |
| Colgate Palmolive | 4.2/5 |
| Gucci | 4.2/5 |
| Bose | 4.1/5 |
| Bath & Body Works | 4.1/5 |
| Hershey Company | 4.1/5 |
| Crocs | 4.1/5 |
| Tiffany & Co | 4/5 |
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Bose Pricing
Bose ROI & Value For Money
3.8/5
Bose has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Bose Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Logistics and Supply Chain industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Bose.
Quick Insights into Bose ROI
Bose's ROI score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Consumer Goods industry.
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Ranked Bose ROI the Highest
Ranked Bose ROI the Lowest
Bose ROI Score by Gender
Bose's ROI score was rated 3.7 by both Female and Male customers on Comparably.
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Male
3.7/5
Female
3.7/5
Bose ROI Score by Ethnicity
Bose's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bose.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 3.6 | Native American | 3.6 |
Other 3.9 | Other | 3.9 |
Bose ROI Score by Age
Bose's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.7 | 36-40 | 3.7 |
41-45 4 | 41-45 | 4 |
46-50 4 | 46-50 | 4 |
51-55 4 | 51-55 | 4 |
56-60 3.2 | 56-60 | 3.2 |
61-65 3.8 | 61-65 | 3.8 |
66+ 3.4 | 66+ | 3.4 |
Bose ROI Score by Usage
Bose's ROI score was rated the highest by customers who have used Bose's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Bose ROI Score by Industry
Bose's ROI score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Consumer Goods industry customers.
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Bose Pricing vs. Competitors
Compared to its competitors, Bose's ROI score is rated right above HARMAN International, and is preceded by Sennheiser.
| COMPANY | Pricing Score | |
|---|---|---|
| Sennheiser | 4/5 |
| Bose | 3.8/5 |
| HARMAN International | 3.8/5 |
| Emerson | 3.5/5 |
| JBL | 3.4/5 |
| Sonos | 2/5 |
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ROI for Other Consumer Goods Brands
In the Consumer Goods industry, Bose's ROI score is rated right above Bath & Body Works, and is preceded by Gucci.
| COMPANY | Pricing Score | |
|---|---|---|
| Colgate Palmolive | 4/5 |
| Lego Group | 3.9/5 |
| Hershey Company | 3.9/5 |
| Red Bull | 3.8/5 |
| Gucci | 3.8/5 |
| Bose | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Crocs | 3.7/5 |
| Tiffany & Co | 3.7/5 |
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Bose Customer Satisfaction (CSAT)
Bose Customer Satisfaction (CSAT) Score
74 / 100
Bose has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
45%
Satisfied
29%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bose Customer Satisfaction
Bose's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Military and Defense industry.
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Ranked Bose Customer Satisfaction the Highest
Ranked Bose Customer Satisfaction the Lowest
Bose Customer Satisfaction Score by Gender
Female customers rated Bose's Customer Satisfaction score 3 points higher than Male customers.
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75 / 100
MaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 3% | |
Very Dissatisfied | 10% |
78 / 100
FemaleVery Satisfied | 54% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 7% | |
Very Dissatisfied | 2% |
Bose Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bose's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
43%
Satisfied
27%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
6%
Very Dissatisfied
10%
CSAT according to Hispanic or Latino
Bose's Customer Satisfaction (CSAT) score was rated 88% according to Hispanic or Latino users and customers.
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88 / 100
Very Satisfied
62%
Satisfied
26%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
4%
CSAT according to African American/Black
Bose's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
7%
CSAT according to Asian or Pacific Islander
Bose's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
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86 / 100
Very Satisfied
50%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
5%
CSAT according to Native American
Bose's Customer Satisfaction (CSAT) score was rated 75% according to Native American users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Bose's Customer Satisfaction (CSAT) score was rated 72% according to Other users and customers.
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72 / 100
Very Satisfied
44%
Satisfied
28%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
4%
Bose Customer Satisfaction Score by Age
Bose's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bose.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 88% | |||||||||||||||
| 26-30 | 81% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 76% | |||||||||||||||
| 41-45 | 79% | |||||||||||||||
| 46-50 | 91% | |||||||||||||||
| 51-55 | 91% | |||||||||||||||
| 56-60 | 58% | |||||||||||||||
| 61-65 | 85% | |||||||||||||||
| 66+ | 61% |
Bose Customer Satisfaction Score by Usage
Bose's Customer Satisfaction score was rated the highest by customers who have used Bose's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bose Customer Satisfaction Score by Industry
Bose's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Military and Defense industry customers.
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{
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"score": 67,
"stars": 0,
"csatScore": 67,
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{
"label": "Construction",
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"scoreClassName": "",
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{
"label": "Education",
"groupId": 515,
"score": 89,
"stars": 0,
"csatScore": 89,
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"scoreClassName": "",
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},
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"groupId": 522,
"score": 84,
"stars": 0,
"csatScore": 84,
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"scoreClassName": "",
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},
{
"label": "Hospitality",
"groupId": 523,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 34,
"stars": 0,
"csatScore": 34,
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"scoreClassName": "",
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}Bose Customer Satisfaction vs. Competitors
Compared to its competitors, Bose's Customer Satisfaction score is rated right above Sennheiser, and is preceded by HARMAN International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HARMAN International | 79% |
| Bose | 74% |
| Sennheiser | 72% |
| JBL | 68% |
| Emerson | 62% |
| Sonos | 29% |
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Customer Satisfaction for Other Consumer Goods Brands
In the Consumer Goods industry, Bose's Customer Satisfaction score is rated right above Tiffany & Co, and is preceded by Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lego Group | 89% |
| Red Bull | 83% |
| Colgate Palmolive | 83% |
| Bath & Body Works | 81% |
| Hershey Company | 80% |
| Crocs | 79% |
| Gucci | 79% |
| Bose | 74% |
| Tiffany & Co | 72% |
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Bose Customer Service
3.7/5
Bose has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Bose's Customer Service
Address
Online Commerce Group, MS 740, Framingham, MA 01701-8863
Website
http://www.bose.com
Phone Number
(508) 766-4325
Quick Insights into Bose Customer Service
Bose's Customer Service score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Architecture and Planning industry.
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Ranked Bose Customer Service the Highest
Ranked Bose Customer Service the Lowest
Bose Customer Service Score by Gender
Female customers rated Bose's Customer Service score 0.1 stars higher than Male customers.
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Male
3.5/5
Female
3.6/5
Bose Customer Service Score by Ethnicity
Bose's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Native American 3.6 | Native American | 3.6 |
Other 3.6 | Other | 3.6 |
Bose Customer Service Score by Age
Bose's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.6 | 46-50 | 3.6 |
51-55 4 | 51-55 | 4 |
56-60 3 | 56-60 | 3 |
61-65 3.7 | 61-65 | 3.7 |
66+ 3.3 | 66+ | 3.3 |
Bose Customer Service Score by Usage
Bose's Customer Service score was rated the highest by customers who have used Bose's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bose Customer Service Score by Industry
Bose's Customer Service score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Architecture and Planning industry customers.
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Bose Customer Service vs. Competitors
Compared to its competitors, Bose's Customer Service score is rated right above HARMAN International, and is preceded by Sennheiser.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sennheiser | 4/5 |
| Bose | 3.7/5 |
| HARMAN International | 3.7/5 |
| Emerson | 3.6/5 |
| JBL | 3.4/5 |
| Sonos | 1.9/5 |
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Customer Service for Other Consumer Goods Brands
In the Consumer Goods industry, Bose's Customer Service score is rated right below Tiffany & Co.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lego Group | 4.2/5 |
| Gucci | 4/5 |
| Red Bull | 4/5 |
| Colgate Palmolive | 4/5 |
| Bath & Body Works | 4/5 |
| Hershey Company | 3.9/5 |
| Crocs | 3.8/5 |
| Tiffany & Co | 3.8/5 |
| Bose | 3.7/5 |
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Bose as an Employer
3.0/5
Bose has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Bose scored a 31 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Bose would recommend the brand to a friend. ENPS measures how likely Bose employees would recommend working at Bose to a friend.
Net Promoter Score
31
NPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 41% | Promoters |
|---|---|
| 12% | Passive |
| 47% | Detractors |
Global Ranking Snapshot
Bose is ranked #99 in the Global Top 100 Brands. It ranks just behind Philips and just ahead of Foot Locker.
Consumer Goods Ranking Snapshot
Bose is ranked #17 in the Consumer Goods Industry. It ranks just behind Philips and just ahead of Samsung.
| RANK | COMPANY | Location | |
|---|---|---|---|
15 |  | 3M | Saint Paul, MN |
16 |  | Philips | Cambridge, MA |
17 | | Bose | Framingham, MA |
18 |  | Samsung | San Jose, CA |
19 |  | PepsiCo | Purchase, NY |
20 |  | Mattel, Inc. | |
21 |  | General Mills Inc. | Minneapolis, MN |
