35
NPS
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Sennheiser
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About Sennheiser's Brand
Sennheiser develops, manufactures, and markets headphones, headsets, microphones, and integrated systems. Among its major competitors, Sennheiser is ranked in 3rd place for NPS while Klipsch is 1st, and Shure is 2nd.
Brand at a Glance
76%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4/5
Customer Service
Sennheiser Ranking
- #2 / 4 of its competitors
Sennheiser NPS
Sennheiser's Net Promoter Score (NPS) is a 35 with 56% Promoters, 23% Passives, and 21% Detractors. Net Promoter Score tracks whether Sennheiser's customers would recommend using the product based on a scale of -100 to 100.
Sennheiser Overall NPS
| 56% | Promoters |
|---|---|
| 23% | Passives |
| 21% | Detractors |
Sennheiser NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 42 | Oct 2023 | 42 |
Dec 2023 44 | Dec 2023 | 44 |
Mar 2024 43 | Mar 2024 | 43 |
Apr 2024 40 | Apr 2024 | 40 |
May 2024 37 | May 2024 | 37 |
Jun 2024 34 | Jun 2024 | 34 |
Nov 2024 36 | Nov 2024 | 36 |
Dec 2024 37 | Dec 2024 | 37 |
Feb 2025 35 | Feb 2025 | 35 |
Aug 2025 34 | Aug 2025 | 34 |
Oct 2025 34 | Oct 2025 | 34 |
Jan 2026 35 | Jan 2026 | 35 |
How Other Brands Compare
Sennheiser is ranked second for NPS among its competitors. Shure and Skullcandy come in first and third, with Jabra coming in at #4.
Sennheiser |  Skullcandy |  Jabra |  Shure | |
| Global Ranking | #- | #539 | #- | #- |
| NPS | 35 | 25 | -8 | 36 |
| Valuation Updated every 24 hours for public companies | - | - | $65.60B | $67.56M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sennheiser NPS by Gender
Female customers rated Sennheiser's NPS 17 points higher than Male customers.
Male
43
Sennheiser's NPS was rated 43 by Male customers on Comparably.
50%
Promoters
43%
Passives
7%
Detractors
Female
60
Sennheiser's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Sennheiser NPS by Ethnicity
Sennheiser's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Hispanic or Latino 67 | Hispanic or Latino | 67 |
Asian or Pacific Islander 43 | Asian or Pacific Islander | 43 |
Other 60 | Other | 60 |
Sennheiser NPS by Age
Sennheiser's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sennheiser NPS by Usage
Sennheiser's NPS was rated the highest by customers who have used Sennheiser's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -33 | Less than 1 Year | -33 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 43 | 2 to 5 Years | 43 |
5 to 10 Years 60 | 5 to 10 Years | 60 |
Sennheiser NPS vs. Competitors
Compared to its competitors, Sennheiser's NPS is rated right above Skullcandy, and is preceded by Shure.
| COMPANY | NPS Score | |
|---|---|---|
 | Klipsch | 41 |
| Shure | 36 |
| Sennheiser | 35 |
| Skullcandy | 25 |
| Jabra | -8 |
 | Newegg | -20 |
 | NATIVE INSTRUMENTS | -23 |
Sennheiser Customer Reviews
Out of the 2 Sennheiser customer reviews 2 were positive and 0 were constructive. Sennheiser customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Sennheiser Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Sennheiser users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sennheiser Customer Loyalty Score by Gender
Male customers rated Sennheiser's Customer Loyalty score 5% higher than Female customers.
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Male
87%
Yes
Female
82%
Yes
Sennheiser Customer Loyalty Score by Ethnicity
Sennheiser's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
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70
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
Asian or Pacific Islander
82
out of 100
Other
Sennheiser Customer Loyalty Score by Age
Sennheiser's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
36-40 40% | 36-40 | 40% |
Sennheiser Customer Loyalty Score by Usage
Sennheiser's Customer Loyalty score was rated the highest by customers who have used Sennheiser's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sennheiser Customer Loyalty vs. Competitors
Compared to its competitors, Sennheiser's Customer Loyalty score is rated right above NATIVE INSTRUMENTS, and is preceded by Shure.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Skullcandy | 80% |
| Shure | 79% |
| Sennheiser | 76% |
| NATIVE INSTRUMENTS | 75% |
| Jabra | 70% |
| Klipsch | 69% |
| Newegg | 68% |
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Sennheiser Product Quality
4.3/5
Sennheiser has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Sennheiser Product Information
Sennheiser’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.sennheiser.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Sennheiser Product Quality
Sennheiser's Product Quality score was rated highest by customers who have used Sennheiser's products/services for 1 to 2 Years, and rated lowest by customers who have used Sennheiser's products/services for Less than 1 Year.
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Ranked Sennheiser Product Quality the Highest
Ranked Sennheiser Product Quality the Lowest
Sennheiser Product Quality Score by Gender
Male customers rated Sennheiser's Product Quality score 0.4 stars higher than Female customers.
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Male
4.5/5
Female
4.1/5
Sennheiser Product Quality Score by Ethnicity
Sennheiser's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sennheiser.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.8 | Other | 4.8 |
Sennheiser Product Quality Score by Age
Sennheiser's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.1 | 26-30 | 4.1 |
36-40 3.1 | 36-40 | 3.1 |
Sennheiser Product Quality Score by Usage
Sennheiser's Product Quality score was rated the highest by customers who have used Sennheiser's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sennheiser Product Quality vs. Competitors
Compared to its competitors, Sennheiser's Product Quality score is rated right above Shure.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sennheiser | 4.3/5 |
| Shure | 4/5 |
| Klipsch | 3.9/5 |
| Skullcandy | 3.7/5 |
| NATIVE INSTRUMENTS | 3.3/5 |
| Jabra | 3/5 |
| Newegg | 3/5 |
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Sennheiser Pricing
Sennheiser ROI & Value For Money
4/5
Sennheiser has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Sennheiser ROI
Sennheiser's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Sennheiser's products/services for Less than 1 Year.
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Ranked Sennheiser ROI the Highest
Ranked Sennheiser ROI the Lowest
Sennheiser ROI Score by Gender
Male customers rated Sennheiser's ROI score 0.1 stars higher than Female customers.
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Male
3.9/5
Female
3.8/5
Sennheiser ROI Score by Ethnicity
Sennheiser's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sennheiser.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.1 | Other | 4.1 |
Sennheiser ROI Score by Age
Sennheiser's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.6 | 26-30 | 3.6 |
36-40 3.1 | 36-40 | 3.1 |
Sennheiser ROI Score by Usage
Sennheiser's ROI score was rated the highest by customers who have used Sennheiser's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sennheiser Pricing vs. Competitors
Compared to its competitors, Sennheiser's ROI score is rated right above Klipsch, and is preceded by Shure.
| COMPANY | Pricing Score | |
|---|---|---|
| Shure | 4/5 |
| Sennheiser | 4/5 |
| Klipsch | 3.8/5 |
| Skullcandy | 3.7/5 |
| Newegg | 3/5 |
| Jabra | 2.9/5 |
| NATIVE INSTRUMENTS | 2.9/5 |
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Sennheiser Customer Satisfaction (CSAT)
Sennheiser Customer Satisfaction (CSAT) Score
72 / 100
Sennheiser has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
48%
Satisfied
24%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
2%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sennheiser Customer Satisfaction
Sennheiser's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used Sennheiser's products/services for 5 to 10 Years.
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Ranked Sennheiser Customer Satisfaction the Highest
Ranked Sennheiser Customer Satisfaction the Lowest
Sennheiser Customer Satisfaction Score by Gender
Female customers rated Sennheiser's Customer Satisfaction score 16 points higher than Male customers.
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64 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 0% | |
Very Dissatisfied | 18% |
80 / 100
FemaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Sennheiser Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sennheiser's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Sennheiser's Customer Satisfaction (CSAT) score was rated 57% according to Asian or Pacific Islander users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to Other
Sennheiser's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Sennheiser Customer Satisfaction Score by Age
Sennheiser's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 60% |
Sennheiser Customer Satisfaction Score by Usage
Sennheiser's Customer Satisfaction score was rated the highest by customers who have used Sennheiser's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sennheiser Customer Satisfaction vs. Competitors
Compared to its competitors, Sennheiser's Customer Satisfaction score is rated right above Skullcandy, and is preceded by Shure.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Klipsch | 86% |
| Shure | 80% |
| Sennheiser | 72% |
| Skullcandy | 71% |
| Newegg | 58% |
| Jabra | 55% |
| NATIVE INSTRUMENTS | 53% |
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Sennheiser Customer Service
4/5
Sennheiser has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Sennheiser's Customer Service
Address
Am Labor 1,
Website
http://www.sennheiser.com
Phone Number
49 5130 600 0
Quick Insights into Sennheiser Customer Service
Sennheiser's Customer Service score was rated highest by customers who have used Sennheiser's products/services for 1 to 2 Years, and rated lowest by customers who have used Sennheiser's products/services for Less than 1 Year.
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Ranked Sennheiser Customer Service the Highest
Ranked Sennheiser Customer Service the Lowest
Sennheiser Customer Service Score by Gender
Female customers rated Sennheiser's Customer Service score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
Sennheiser Customer Service Score by Ethnicity
Sennheiser's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.4 | Other | 4.4 |
Sennheiser Customer Service Score by Age
Sennheiser's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.6 | 26-30 | 3.6 |
36-40 3.1 | 36-40 | 3.1 |
Sennheiser Customer Service Score by Usage
Sennheiser's Customer Service score was rated the highest by customers who have used Sennheiser's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sennheiser Customer Service vs. Competitors
Compared to its competitors, Sennheiser's Customer Service score is rated right above Klipsch, and is preceded by Shure.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shure | 4.1/5 |
| Sennheiser | 4/5 |
| Klipsch | 3.9/5 |
| Skullcandy | 3.6/5 |
| Jabra | 2.8/5 |
| Newegg | 2.8/5 |
| NATIVE INSTRUMENTS | 2.5/5 |
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Sennheiser as an Employer
4.7/5
Sennheiser has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sennheiser scored a 35 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Sennheiser would recommend the brand to a friend. ENPS measures how likely Sennheiser employees would recommend working at Sennheiser to a friend.
Net Promoter Score
35
NPS Score
| 56% | Promoters |
|---|---|
| 23% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
