-20
NPS
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Newegg
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About Newegg's Brand
Newegg Commerce, Inc., headquartered in the City of Industry, California, is a leading tech-focused e-retailer in North America and serves a global customer base throughout Europe, Asia Pacific, Latin America and the Middle East. Founded in 2001, the company offers direct sales and an online marketplace platform for PC and IT hardware, consumer electronics, automotive, gaming products and finished goods. Newegg also offers an extensive portfolio of technology, marketing, logistics and other partner services to help companies grow their business. Among its major competitors, Newegg is ranked in 5th place for NPS while Amazon is 1st, and Ingram Micro is 2nd.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Newegg Ranking
- #4 / 4 of its competitors
Newegg NPS
Newegg's Net Promoter Score (NPS) is a -20 with 30% Promoters, 20% Passives, and 50% Detractors. Net Promoter Score tracks whether Newegg's customers would recommend using the product based on a scale of -100 to 100.
Newegg Overall NPS
| 30% | Promoters |
|---|---|
| 20% | Passives |
| 50% | Detractors |
Newegg NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -17 | Mar 2024 | -17 |
Apr 2024 -18 | Apr 2024 | -18 |
May 2024 -18 | May 2024 | -18 |
Jun 2024 -18 | Jun 2024 | -18 |
Sep 2024 -19 | Sep 2024 | -19 |
Oct 2024 -19 | Oct 2024 | -19 |
Dec 2024 -18 | Dec 2024 | -18 |
Mar 2025 -19 | Mar 2025 | -19 |
Apr 2025 -20 | Apr 2025 | -20 |
Oct 2025 -20 | Oct 2025 | -20 |
Dec 2025 -22 | Dec 2025 | -22 |
Jan 2026 -20 | Jan 2026 | -20 |
How Other Brands Compare
Newegg is ranked #4 for NPS among its competitors. Amazon and Ingram Micro come in first and second, with Best Buy coming in at third.
Newegg |  Amazon |  Best Buy |  Ingram Micro | |
| Global Ranking | #- | #9 | #101 | #217 |
| NPS | -20 | 49 | -3 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $1.64T | $28.95B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Newegg NPS by Gender
Male customers rated Newegg's NPS 38 points higher than Female customers.
Male
-29
Newegg's NPS was rated -29 by Male customers on Comparably.
25%
Promoters
21%
Passives
54%
Detractors
Female
-67
Newegg's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Newegg NPS by Ethnicity
Newegg's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -10 | Caucasian | -10 |
Hispanic or Latino 16 | Hispanic or Latino | 16 |
African American/Black -75 | African American/Black | -75 |
Other 0 | Other | 0 |
Newegg NPS by Age
Newegg's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Newegg NPS by Usage
Newegg's NPS was rated the highest by customers who have used Newegg's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
1 to 2 Years -83 | 1 to 2 Years | -83 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years 13 | 5 to 10 Years | 13 |
Over 10 Years 0 | Over 10 Years | 0 |
Newegg NPS vs. Competitors
Compared to its competitors, Newegg's NPS is rated right below Micro Center.
| COMPANY | NPS Score | |
|---|---|---|
| Amazon | 49 |
| Ingram Micro | 11 |
 | Virtual Graffiti | N/A |
 | MacMall | N/A |
| Best Buy | -3 |
 | Micro Center | -3 |
| Newegg | -20 |
Newegg Customer Reviews
Out of the 7 Newegg customer reviews 3 were positive and 4 were constructive. Newegg customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Newegg Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Newegg users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Newegg Customer Loyalty Score by Gender
Male customers rated Newegg's Customer Loyalty score 1% higher than Female customers.
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Male
71%
Yes
Female
70%
Yes
Newegg Customer Loyalty Score by Ethnicity
Newegg's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Newegg.
64
out of 100
Caucasian
70
out of 100
Hispanic or Latino
55
out of 100
African American/Black
78
out of 100
Other
Newegg Customer Loyalty Score by Age
Newegg's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 78% | 26-30 | 78% |
31-35 52% | 31-35 | 52% |
36-40 100% | 36-40 | 100% |
51-55 70% | 51-55 | 70% |
Newegg Customer Loyalty Score by Usage
Newegg's Customer Loyalty score was rated the highest by customers who have used Newegg's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Newegg Customer Loyalty Score by Industry
Newegg's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Newegg Customer Loyalty vs. Competitors
Compared to its competitors, Newegg's Customer Loyalty score is rated right above Virtual Graffiti, and is preceded by Ingram Micro.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amazon | 89% |
| Micro Center | 80% |
| Best Buy | 76% |
| Ingram Micro | 73% |
| Newegg | 68% |
| Virtual Graffiti | N/A |
| MacMall | N/A |
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Newegg Product Quality
3/5
Newegg has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Newegg Product Information
Newegg’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Newegg's product the highest. Reviewers from the Accounting industry rated Newegg the lowest at 2.
- Website
- http://www.newegg.com
- Company Size
- 1,001-5,000 Employees
Industry
Retail
Quick Insights into Newegg Product Quality
Newegg's Product Quality score was rated highest by customers who have used Newegg's products/services for 5 to 10 Years, and rated lowest by customers who have used Newegg's products/services for Less than 1 Year.
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Ranked Newegg Product Quality the Highest
Ranked Newegg Product Quality the Lowest
Newegg Product Quality Score by Gender
Male customers rated Newegg's Product Quality score 1.3 stars higher than Female customers.
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Male
2.8/5
Female
1.5/5
Newegg Product Quality Score by Ethnicity
Newegg's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 2.7 | African American/Black | 2.7 |
Other 3.5 | Other | 3.5 |
Newegg Product Quality Score by Age
Newegg's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 2.5 | 26-30 | 2.5 |
31-35 2.6 | 31-35 | 2.6 |
36-40 1.5 | 36-40 | 1.5 |
51-55 3.8 | 51-55 | 3.8 |
Newegg Product Quality Score by Usage
Newegg's Product Quality score was rated the highest by customers who have used Newegg's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Newegg Product Quality Score by Industry
Newegg's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Newegg Product Quality vs. Competitors
Compared to its competitors, Newegg's Product Quality score is rated right above Micro Center, and is preceded by Best Buy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amazon | 4.2/5 |
| Ingram Micro | 3.5/5 |
| Best Buy | 3.1/5 |
| Newegg | 3/5 |
| Micro Center | 2.9/5 |
| Virtual Graffiti | 1.5/5 |
| MacMall | N/A |
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Newegg Pricing
Newegg ROI & Value For Money
3/5
Newegg has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Newegg Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Newegg.
Quick Insights into Newegg ROI
Newegg's ROI score was rated highest by customers ages 51-55, and rated lowest by customers who have used Newegg's products/services for Less than 1 Year.
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Ranked Newegg ROI the Highest
Ranked Newegg ROI the Lowest
Newegg ROI Score by Gender
Male customers rated Newegg's ROI score 1.3 stars higher than Female customers.
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Male
2.9/5
Female
1.6/5
Newegg ROI Score by Ethnicity
Newegg's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 4.1 | Other | 4.1 |
Newegg ROI Score by Age
Newegg's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 2.6 | 26-30 | 2.6 |
31-35 2.5 | 31-35 | 2.5 |
36-40 1.5 | 36-40 | 1.5 |
51-55 4.1 | 51-55 | 4.1 |
Newegg ROI Score by Usage
Newegg's ROI score was rated the highest by customers who have used Newegg's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Newegg ROI Score by Industry
Newegg's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Newegg Pricing vs. Competitors
Compared to its competitors, Newegg's ROI score is rated right above Micro Center, and is preceded by Best Buy.
| COMPANY | Pricing Score | |
|---|---|---|
| Amazon | 4.1/5 |
| Ingram Micro | 3.5/5 |
| Best Buy | 3/5 |
| Newegg | 3/5 |
| Micro Center | 3/5 |
| Virtual Graffiti | N/A |
| MacMall | N/A |
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Newegg Customer Satisfaction (CSAT)
Newegg Customer Satisfaction (CSAT) Score
58 / 100
Newegg has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
28%
Satisfied
30%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
10%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Newegg Customer Satisfaction
Newegg's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers who have used Newegg's products/services for Less than 1 Year.
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Ranked Newegg Customer Satisfaction the Highest
Ranked Newegg Customer Satisfaction the Lowest
Newegg Customer Satisfaction Score by Gender
Newegg's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 12% | |
Very Dissatisfied | 20% |
Newegg Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Newegg's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
20%
CSAT according to Hispanic or Latino
Newegg's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to African American/Black
Newegg's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Newegg's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Newegg Customer Satisfaction Score by Age
Newegg's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 31-35 | 45% | |||||||||||||||
| 51-55 | 100% |
Newegg Customer Satisfaction Score by Usage
Newegg's Customer Satisfaction score was rated the highest by customers who have used Newegg's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Newegg Customer Satisfaction Score by Industry
Newegg's Customer Satisfaction score was rated 55 points by Tech industry customers.
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"label": "Tech",
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}Newegg Customer Satisfaction vs. Competitors
Compared to its competitors, Newegg's Customer Satisfaction score is rated right above Ingram Micro, and is preceded by Amazon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amazon | 84% |
| Newegg | 58% |
| Ingram Micro | 55% |
| Micro Center | 54% |
| Best Buy | 53% |
| Virtual Graffiti | 0% |
| MacMall | 0% |
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Newegg Customer Service
2.8/5
Newegg has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Newegg's Customer Service
Address
17560 Rowland St, Rowland Heights, CA 91748
Website
http://www.newegg.com
Phone Number
6262711420
Quick Insights into Newegg Customer Service
Newegg's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used Newegg's products/services for Less than 1 Year.
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Ranked Newegg Customer Service the Highest
Ranked Newegg Customer Service the Lowest
Newegg Customer Service Score by Gender
Male customers rated Newegg's Customer Service score 1.2 stars higher than Female customers.
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Male
2.7/5
Female
1.5/5
Newegg Customer Service Score by Ethnicity
Newegg's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3 | African American/Black | 3 |
Other 3.1 | Other | 3.1 |
Newegg Customer Service Score by Age
Newegg's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 2.5 | 26-30 | 2.5 |
31-35 2.2 | 31-35 | 2.2 |
36-40 1.5 | 36-40 | 1.5 |
51-55 4 | 51-55 | 4 |
Newegg Customer Service Score by Usage
Newegg's Customer Service score was rated the highest by customers who have used Newegg's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Newegg Customer Service Score by Industry
Newegg's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Newegg Customer Service vs. Competitors
Compared to its competitors, Newegg's Customer Service score is rated right above Virtual Graffiti, and is preceded by Micro Center.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amazon | 4.2/5 |
| Ingram Micro | 3.5/5 |
| Best Buy | 2.9/5 |
| Micro Center | 2.8/5 |
| Newegg | 2.8/5 |
| Virtual Graffiti | N/A |
| MacMall | N/A |
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Newegg as an Employer
2.3/5
Newegg has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Newegg scored a -20 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of Newegg would recommend the brand to a friend. ENPS measures how likely Newegg employees would recommend working at Newegg to a friend.
Net Promoter Score
-20
NPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 18% | Promoters |
|---|---|
| 2% | Passive |
| 80% | Detractors |
