33
NPS
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Shure
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About Shure's Brand
Shure, a manufacturer of microphones and audio electronics that designs and produces high-quality professional and consumer audio products.
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Shure NPS
Shure's Net Promoter Score (NPS) is a 33 with 54% Promoters, 25% Passives, and 21% Detractors. Net Promoter Score tracks whether Shure's customers would recommend using the product based on a scale of -100 to 100.
Shure Overall NPS
| 54% | Promoters |
|---|---|
| 25% | Passives |
| 21% | Detractors |
Shure NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 37 | Dec 2024 | 37 |
Jan 2025 36 | Jan 2025 | 36 |
Feb 2025 38 | Feb 2025 | 38 |
Mar 2025 38 | Mar 2025 | 38 |
May 2025 37 | May 2025 | 37 |
Sep 2025 37 | Sep 2025 | 37 |
Oct 2025 36 | Oct 2025 | 36 |
Nov 2025 36 | Nov 2025 | 36 |
Dec 2025 36 | Dec 2025 | 36 |
Feb 2026 33 | Feb 2026 | 33 |
Mar 2026 34 | Mar 2026 | 34 |
May 2026 32 | May 2026 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shure NPS by Gender
Female customers rated Shure's NPS 41 points higher than Male customers.
Male
34
Shure's NPS was rated 34 by Male customers on Comparably.
47%
Promoters
40%
Passives
13%
Detractors
Female
75
Shure's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Shure NPS by Ethnicity
Shure's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Other 33 | Other | 33 |
Shure NPS by Age
Shure's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Shure NPS by Usage
Shure's NPS was rated the highest by customers who have used Shure's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
Over 10 Years 40 | Over 10 Years | 40 |
Shure Customer Reviews
Out of the 10 Shure customer reviews 10 were positive and 0 were constructive. Shure customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Shure Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Shure users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shure Customer Loyalty Score by Gender
Male customers rated Shure's Customer Loyalty score 3% higher than Female customers.
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Male
88%
Yes
Female
85%
Yes
Shure Customer Loyalty Score by Ethnicity
Shure's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Shure.
100
out of 100
Caucasian
40
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
100
out of 100
Other
Shure Customer Loyalty Score by Age
Shure's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Shure.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 90% | 18-25 | 90% |
31-35 70% | 31-35 | 70% |
41-45 70% | 41-45 | 70% |
46-50 78% | 46-50 | 78% |
Shure Customer Loyalty Score by Usage
Shure's Customer Loyalty score was rated the highest by customers who have used Shure's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Shure Customer Loyalty Score by Industry
Shure's Customer Loyalty score was rated 86% by Tech industry customers.
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Shure Product Quality
4.1/5
Shure has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Shure Product Information
Shure’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Shure's product the highest.
- Website
- http://www.shure.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Media
Sports & Entertainment
Quick Insights into Shure Product Quality
Shure's Product Quality score was rated highest by customers who have used Shure's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
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Ranked Shure Product Quality the Highest
Ranked Shure Product Quality the Lowest
Shure Product Quality Score by Gender
Female customers rated Shure's Product Quality score 0.6 stars higher than Male customers.
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Male
4.2/5
Female
4.8/5
Shure Product Quality Score by Ethnicity
Shure's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Shure.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.6 | Other | 4.6 |
Shure Product Quality Score by Age
Shure's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Shure.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
31-35 4.3 | 31-35 | 4.3 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.9 | 46-50 | 3.9 |
Shure Product Quality Score by Usage
Shure's Product Quality score was rated the highest by customers who have used Shure's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Shure Product Quality Score by Industry
Shure's Product Quality score was rated 4.6 stars by Tech industry customers.
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Shure Pricing
Shure ROI & Value For Money
4/5
Shure has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Shure Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Shure ROI
Shure's ROI score was rated highest by African American/Black customers, and rated lowest by customers ages 46-50.
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Ranked Shure ROI the Highest
Ranked Shure ROI the Lowest
Shure ROI Score by Gender
Female customers rated Shure's ROI score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Shure.
Male
3.7/5
Female
4.6/5
Shure ROI Score by Ethnicity
Shure's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Shure.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 4.8 | African American/Black | 4.8 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.9 | Other | 3.9 |
Shure ROI Score by Age
Shure's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Shure.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
31-35 4 | 31-35 | 4 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.5 | 46-50 | 3.5 |
Shure ROI Score by Usage
Shure's ROI score was rated the highest by customers who have used Shure's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Shure ROI Score by Industry
Shure's ROI score was rated 4.1 stars by Tech industry customers.
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Shure Customer Satisfaction (CSAT)
Shure Customer Satisfaction (CSAT) Score
77 / 100
Shure has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
31%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Shure Customer Satisfaction
Shure's Customer Satisfaction score was rated highest by customers who have used Shure's products/services for 1 to 2 Years, and rated lowest by customers who have used Shure's products/services for 5 to 10 Years.
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Ranked Shure Customer Satisfaction the Highest
Ranked Shure Customer Satisfaction the Lowest
Shure Customer Satisfaction Score by Gender
Female customers rated Shure's Customer Satisfaction score 23 points higher than Male customers.
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77 / 100
MaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
100 / 100
FemaleVery Satisfied | 70% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Shure Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Shure's Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.
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89 / 100
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to African American/Black
Shure's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Shure's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Shure's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Shure.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Shure Customer Satisfaction Score by Age
Shure's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Shure.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 75% |
Shure Customer Satisfaction Score by Usage
Shure's Customer Satisfaction score was rated the highest by customers who have used Shure's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Shure Customer Satisfaction Score by Industry
Shure's Customer Satisfaction score was rated 80 points by Tech industry customers.
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"label": "Tech",
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}Shure Customer Service
4.1/5
Shure has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Shure's overall Customer Service score rated by its users and customers.
About Shure's Customer Service
Address
5800 West Touhy Avenue, Niles, IL 60714
Website
http://www.shure.com/
Phone Number
18476006404
Quick Insights into Shure Customer Service
Shure's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Shure's Customer Service score.
Ranked Shure Customer Service the Highest
Ranked Shure Customer Service the Lowest
Shure Customer Service Score by Gender
Female customers rated Shure's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Shure.
Male
4/5
Female
4.2/5
Shure Customer Service Score by Ethnicity
Shure's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Shure.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 4.8 | African American/Black | 4.8 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.8 | Other | 3.8 |
Shure Customer Service Score by Age
Shure's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Shure.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
31-35 4.1 | 31-35 | 4.1 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.5 | 46-50 | 3.5 |
Shure Customer Service Score by Usage
Shure's Customer Service score was rated the highest by customers who have used Shure's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Shure Customer Service Score by Industry
Shure's Customer Service score was rated 4.2 stars by Tech industry customers.
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Shure as an Employer
2.9/5
Shure has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Shure scored a 33 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Shure would recommend the brand to a friend. ENPS measures how likely Shure employees would recommend working at Shure to a friend.
Net Promoter Score
33
NPS Score
| 54% | Promoters |
|---|---|
| 25% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 39% | Promoters |
|---|---|
| 16% | Passive |
| 45% | Detractors |
