-23
NPS
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NATIVE INSTRUMENTS
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About NATIVE INSTRUMENTS' Brand
Native Instruments is a leading manufacturer of software and hardware for computer-based audio production and DJing
Brand at a Glance
75%
Customer Loyalty
3.3/5
Product Quality
2.9/5
Pricing
2.5/5
Customer Service
NATIVE INSTRUMENTS NPS
NATIVE INSTRUMENTS's Net Promoter Score (NPS) is a -23 with 30% Promoters, 17% Passives, and 53% Detractors. Net Promoter Score tracks whether NATIVE INSTRUMENTS's customers would recommend using the product based on a scale of -100 to 100.
NATIVE INSTRUMENTS Overall NPS
| 30% | Promoters |
|---|---|
| 17% | Passives |
| 53% | Detractors |
NATIVE INSTRUMENTS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -22 | Feb 2023 | -22 |
Jul 2023 -25 | Jul 2023 | -25 |
Aug 2023 -23 | Aug 2023 | -23 |
Sep 2023 -23 | Sep 2023 | -23 |
Oct 2023 -21 | Oct 2023 | -21 |
Jan 2024 -20 | Jan 2024 | -20 |
Mar 2024 -20 | Mar 2024 | -20 |
Jul 2024 -21 | Jul 2024 | -21 |
Aug 2024 -21 | Aug 2024 | -21 |
Nov 2024 -24 | Nov 2024 | -24 |
Jan 2025 -20 | Jan 2025 | -20 |
Feb 2025 -23 | Feb 2025 | -23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NATIVE INSTRUMENTS NPS by Gender
NATIVE INSTRUMENTS's NPS was rated -25 by Male customers on Comparably.
Male
-25
NATIVE INSTRUMENTS's NPS was rated -25 by Male customers on Comparably.
29%
Promoters
17%
Passives
54%
Detractors
Female
N/A
NATIVE INSTRUMENTS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NATIVE INSTRUMENTS NPS by Ethnicity
NATIVE INSTRUMENTS's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -54 | Caucasian | -54 |
Other 0 | Other | 0 |
NATIVE INSTRUMENTS NPS by Age
NATIVE INSTRUMENTS's NPS was rated 49 points by customers ages 61-65 on Comparably.
NATIVE INSTRUMENTS NPS by Usage
NATIVE INSTRUMENTS's NPS was rated the highest by customers who have used NATIVE INSTRUMENTS's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -51 | 5 to 10 Years | -51 |
Over 10 Years -11 | Over 10 Years | -11 |
NATIVE INSTRUMENTS Customer Reviews
Out of the 5 NATIVE INSTRUMENTS customer reviews 4 were positive and 1 was constructive. NATIVE INSTRUMENTS customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
NATIVE INSTRUMENTS Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of NATIVE INSTRUMENTS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NATIVE INSTRUMENTS Customer Loyalty Score by Gender
NATIVE INSTRUMENTS's Customer Loyalty score was rated 81 by Male customers on Comparably.
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Male
81%
Yes
Female
N/A
Yes
NATIVE INSTRUMENTS Customer Loyalty Score by Ethnicity
NATIVE INSTRUMENTS's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NATIVE INSTRUMENTS.
79
out of 100
Caucasian
100
out of 100
Other
NATIVE INSTRUMENTS Customer Loyalty Score by Age
NATIVE INSTRUMENTS's Customer Loyalty score was rated 100% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NATIVE INSTRUMENTS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
NATIVE INSTRUMENTS Customer Loyalty Score by Usage
NATIVE INSTRUMENTS's Customer Loyalty score was rated the highest by customers who have used NATIVE INSTRUMENTS's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NATIVE INSTRUMENTS Customer Loyalty Score by Industry
NATIVE INSTRUMENTS's Customer Loyalty score was rated 82% by both Arts and Entertainment and Tech industry customers.
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NATIVE INSTRUMENTS Product Quality
3.3/5
NATIVE INSTRUMENTS has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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NATIVE INSTRUMENTS Product Information
NATIVE INSTRUMENTS’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NATIVE INSTRUMENTS's product the highest. Reviewers from the Arts and Entertainment industry rated NATIVE INSTRUMENTS the lowest at 2.8.
- Company Size
- 51-200 Employees
Industry
Tech
Education
Media
Sports & Entertainment
Quick Insights into NATIVE INSTRUMENTS Product Quality
NATIVE INSTRUMENTS's Product Quality score was rated highest by customers ages 61-65, and rated lowest by Caucasian customers.
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Ranked NATIVE INSTRUMENTS Product Quality the Highest
Ranked NATIVE INSTRUMENTS Product Quality the Lowest
NATIVE INSTRUMENTS Product Quality Score by Gender
NATIVE INSTRUMENTS's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
NATIVE INSTRUMENTS Product Quality Score by Ethnicity
NATIVE INSTRUMENTS's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NATIVE INSTRUMENTS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 3.6 | Other | 3.6 |
NATIVE INSTRUMENTS Product Quality Score by Age
NATIVE INSTRUMENTS's Product Quality score was rated 4.4 stars by customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 4.4 | 61-65 | 4.4 |
NATIVE INSTRUMENTS Product Quality Score by Usage
NATIVE INSTRUMENTS's Product Quality score was rated the highest by customers who have used NATIVE INSTRUMENTS's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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NATIVE INSTRUMENTS Product Quality Score by Industry
NATIVE INSTRUMENTS's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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NATIVE INSTRUMENTS Pricing
NATIVE INSTRUMENTS ROI & Value For Money
2.9/5
NATIVE INSTRUMENTS has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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NATIVE INSTRUMENTS Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from NATIVE INSTRUMENTS.
Quick Insights into NATIVE INSTRUMENTS ROI
NATIVE INSTRUMENTS's ROI score was rated highest by customers ages 61-65, and rated lowest by Caucasian customers.
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Ranked NATIVE INSTRUMENTS ROI the Highest
Ranked NATIVE INSTRUMENTS ROI the Lowest
NATIVE INSTRUMENTS ROI Score by Gender
NATIVE INSTRUMENTS's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NATIVE INSTRUMENTS.
Male
2.8/5
Female
N/A
NATIVE INSTRUMENTS ROI Score by Ethnicity
NATIVE INSTRUMENTS's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NATIVE INSTRUMENTS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 3.1 | Other | 3.1 |
NATIVE INSTRUMENTS ROI Score by Age
NATIVE INSTRUMENTS's ROI score was rated 4.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NATIVE INSTRUMENTS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 4.5 | 61-65 | 4.5 |
NATIVE INSTRUMENTS ROI Score by Usage
NATIVE INSTRUMENTS's ROI score was rated the highest by customers who have used NATIVE INSTRUMENTS's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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NATIVE INSTRUMENTS ROI Score by Industry
NATIVE INSTRUMENTS's ROI score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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NATIVE INSTRUMENTS Customer Satisfaction (CSAT)
NATIVE INSTRUMENTS Customer Satisfaction (CSAT) Score
53 / 100
NATIVE INSTRUMENTS has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
24%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NATIVE INSTRUMENTS Customer Satisfaction
NATIVE INSTRUMENTS's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers who have used NATIVE INSTRUMENTS's products/services for Over 10 Years.
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Ranked NATIVE INSTRUMENTS Customer Satisfaction the Highest
Ranked NATIVE INSTRUMENTS Customer Satisfaction the Lowest
NATIVE INSTRUMENTS Customer Satisfaction Score by Gender
NATIVE INSTRUMENTS's Customer Satisfaction score was rated 48 by Male customers on Comparably.
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48 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 21% | |
Dissatisfied | 5% | |
Very Dissatisfied | 26% |
NATIVE INSTRUMENTS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NATIVE INSTRUMENTS' Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NATIVE INSTRUMENTS.
46 / 100
Very Satisfied
8%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
38%
NATIVE INSTRUMENTS Customer Satisfaction Score by Age
NATIVE INSTRUMENTS's Customer Satisfaction score was rated 100 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NATIVE INSTRUMENTS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 100% |
NATIVE INSTRUMENTS Customer Satisfaction Score by Usage
NATIVE INSTRUMENTS's Customer Satisfaction score was rated the highest by customers who have used NATIVE INSTRUMENTS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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NATIVE INSTRUMENTS Customer Satisfaction Score by Industry
NATIVE INSTRUMENTS's Customer Satisfaction score was rated 40 points by Tech industry customers.
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"title": "NATIVE INSTRUMENTS Customer Satisfaction Score by Industry",
"text": "NATIVE INSTRUMENTS's Customer Satisfaction score was rated 40 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "NATIVE INSTRUMENTS's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
}
]
}NATIVE INSTRUMENTS Customer Service
2.5/5
NATIVE INSTRUMENTS has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About NATIVE INSTRUMENTS's Customer Service
Address
Schlesische Str. 29-30, Berlin, MD
Website
http://www.native-instruments.com
Quick Insights into NATIVE INSTRUMENTS Customer Service
NATIVE INSTRUMENTS's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked NATIVE INSTRUMENTS Customer Service the Highest
Ranked NATIVE INSTRUMENTS Customer Service the Lowest
NATIVE INSTRUMENTS Customer Service Score by Gender
NATIVE INSTRUMENTS's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NATIVE INSTRUMENTS.
Male
2.3/5
Female
N/A
NATIVE INSTRUMENTS Customer Service Score by Ethnicity
NATIVE INSTRUMENTS's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NATIVE INSTRUMENTS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 3.1 | Other | 3.1 |
NATIVE INSTRUMENTS Customer Service Score by Age
NATIVE INSTRUMENTS's Customer Service score was rated 3.6 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NATIVE INSTRUMENTS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 3.6 | 61-65 | 3.6 |
NATIVE INSTRUMENTS Customer Service Score by Usage
NATIVE INSTRUMENTS's Customer Service score was rated the highest by customers who have used NATIVE INSTRUMENTS's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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NATIVE INSTRUMENTS Customer Service Score by Industry
NATIVE INSTRUMENTS's Customer Service score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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NATIVE INSTRUMENTS as an Employer
2.6/5
NATIVE INSTRUMENTS has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
NATIVE INSTRUMENTS scored a -23 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of NATIVE INSTRUMENTS would recommend the brand to a friend. ENPS measures how likely NATIVE INSTRUMENTS employees would recommend working at NATIVE INSTRUMENTS to a friend.
Net Promoter Score
-23
NPS Score
| 30% | Promoters |
|---|---|
| 17% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-69
eNPS Score
| 0% | Promoters |
|---|---|
| 31% | Passive |
| 69% | Detractors |
