47
NPS
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Klipsch
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About Klipsch's Brand
Klipsch is a developer and supplier of loudspeakers and high fidelity sound systems.
Brand at a Glance
71%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Klipsch NPS
Klipsch's Net Promoter Score (NPS) is a 47 with 62% Promoters, 23% Passives, and 15% Detractors. Net Promoter Score tracks whether Klipsch's customers would recommend using the product based on a scale of -100 to 100.
Klipsch Overall NPS
| 62% | Promoters |
|---|---|
| 23% | Passives |
| 15% | Detractors |
Klipsch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Dec 2020 0 | Dec 2020 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 13 | Oct 2022 | 13 |
Nov 2022 12 | Nov 2022 | 12 |
Nov 2023 22 | Nov 2023 | 22 |
Dec 2023 30 | Dec 2023 | 30 |
May 2025 36 | May 2025 | 36 |
Jul 2025 42 | Jul 2025 | 42 |
Jul 2026 46 | Jul 2026 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Klipsch NPS by Gender
Klipsch's NPS was rated 100 by Male customers on Comparably.
Male
100
Klipsch's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Klipsch's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Klipsch NPS by Ethnicity
Klipsch's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Klipsch Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Klipsch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Klipsch Customer Loyalty Score by Gender
Klipsch's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Klipsch Customer Loyalty Score by Ethnicity
Klipsch's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Klipsch.
70
out of 100
Caucasian
Klipsch Product Quality
4/5
Klipsch has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Klipsch Product Information
Klipsch’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.klipsch.com/na-en
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Klipsch Product Quality
Klipsch's Product Quality score was rated highest by Caucasian customers.
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Ranked Klipsch Product Quality the Highest
Klipsch Product Quality Score by Gender
Klipsch's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Klipsch.
Male
5/5
Female
N/A
Klipsch Product Quality Score by Ethnicity
Klipsch's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Klipsch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Klipsch Pricing
Klipsch ROI & Value For Money
3.9/5
Klipsch has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Klipsch ROI
Klipsch's ROI score was rated highest by Caucasian customers.
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Ranked Klipsch ROI the Highest
Klipsch ROI Score by Gender
Klipsch's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Klipsch ROI Score by Ethnicity
Klipsch's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Klipsch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Klipsch Customer Satisfaction (CSAT)
Klipsch Customer Satisfaction (CSAT) Score
87 / 100
Klipsch has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Klipsch Customer Satisfaction
Klipsch's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Klipsch's Customer Satisfaction.
Ranked Klipsch Customer Satisfaction the Highest
Klipsch Customer Satisfaction Score by Gender
Klipsch's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Klipsch.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Klipsch Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Klipsch's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Klipsch.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Klipsch Customer Service
4/5
Klipsch has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Klipsch's Customer Service
Address
3502 Woodview Trace, Indianapolis, IN
Website
http://www.klipsch.com/na-en
Phone Number
317-860-8100
Quick Insights into Klipsch Customer Service
Klipsch's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Klipsch's Customer Service score.
Ranked Klipsch Customer Service the Highest
Klipsch Customer Service Score by Gender
Klipsch's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Klipsch.
Male
4.6/5
Female
N/A
Klipsch Customer Service Score by Ethnicity
Klipsch's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Klipsch.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Klipsch as an Employer
2.8/5
Klipsch has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Klipsch scored a 47 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Klipsch would recommend the brand to a friend. ENPS measures how likely Klipsch employees would recommend working at Klipsch to a friend.
Net Promoter Score
47
NPS Score
| 62% | Promoters |
|---|---|
| 23% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
