41
NPS
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Klipsch
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About Klipsch's Brand
Klipsch is a developer and supplier of loudspeakers and high fidelity sound systems.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Klipsch NPS
Klipsch's Net Promoter Score (NPS) is a 41 with 58% Promoters, 25% Passives, and 17% Detractors. Net Promoter Score tracks whether Klipsch's customers would recommend using the product based on a scale of -100 to 100.
Klipsch Overall NPS
| 58% | Promoters |
|---|---|
| 25% | Passives |
| 17% | Detractors |
Klipsch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Dec 2020 0 | Dec 2020 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 13 | Oct 2022 | 13 |
Nov 2022 12 | Nov 2022 | 12 |
Nov 2023 22 | Nov 2023 | 22 |
Dec 2023 30 | Dec 2023 | 30 |
May 2025 36 | May 2025 | 36 |
Jul 2025 42 | Jul 2025 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Klipsch Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Klipsch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Klipsch Product Quality
3.9/5
Klipsch has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Klipsch Product Information
Klipsch’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.klipsch.com/na-en
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
SaaS
Klipsch Pricing
Klipsch ROI & Value For Money
3.8/5
Klipsch has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Klipsch Customer Satisfaction (CSAT)
Klipsch Customer Satisfaction (CSAT) Score
86 / 100
Klipsch has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Klipsch Customer Service
3.9/5
Klipsch has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Klipsch's Customer Service
Address
3502 Woodview Trace, Indianapolis, IN
Website
http://www.klipsch.com/na-en
Phone Number
317-860-8100
Klipsch as an Employer
2.8/5
Klipsch has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Klipsch scored a 41 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Klipsch would recommend the brand to a friend. ENPS measures how likely Klipsch employees would recommend working at Klipsch to a friend.
Net Promoter Score
41
NPS Score
| 58% | Promoters |
|---|---|
| 25% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
