29
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
HARMAN International
Marketing or Exec? Claim Your Free Account
About HARMAN International's Brand
HARMAN designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions, and connected services. Among its major competitors, HARMAN International is ranked in 4th place for NPS while Bosch Ltd is 1st, and Persistent Systems is 2nd.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
HARMAN International CMO
HARMAN International Ranking
- #3 / 4 of its competitors
HARMAN International NPS
HARMAN International's Net Promoter Score (NPS) is a 29 with 58% Promoters, 13% Passives, and 29% Detractors. Net Promoter Score tracks whether HARMAN International's customers would recommend using the product based on a scale of -100 to 100.
HARMAN International Overall NPS
| 58% | Promoters |
|---|---|
| 13% | Passives |
| 29% | Detractors |
HARMAN International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 33 | Nov 2023 | 33 |
Dec 2023 29 | Dec 2023 | 29 |
Feb 2024 28 | Feb 2024 | 28 |
Mar 2024 24 | Mar 2024 | 24 |
Apr 2024 29 | Apr 2024 | 29 |
May 2024 27 | May 2024 | 27 |
Oct 2024 27 | Oct 2024 | 27 |
Nov 2024 28 | Nov 2024 | 28 |
Dec 2024 28 | Dec 2024 | 28 |
May 2025 30 | May 2025 | 30 |
Aug 2025 31 | Aug 2025 | 31 |
Oct 2025 29 | Oct 2025 | 29 |
How Other Brands Compare
HARMAN International is ranked third for NPS among its competitors. Bosch Ltd and Sony come in first and second, with Continental coming in at #4.
HARMAN International |  Sony |  Continental |  Bosch Ltd | |
| Global Ranking | #- | #218 | #- | #- |
| NPS | 29 | 36 | 21 | 40 |
| Valuation Updated every 24 hours for public companies | - | $76.24B | $9.45B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HARMAN International NPS by Gender
Male customers rated HARMAN International's NPS 27 points higher than Female customers.
Male
-1
HARMAN International's NPS was rated -1 by Male customers on Comparably.
37%
Promoters
25%
Passives
38%
Detractors
Female
-28
HARMAN International's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
HARMAN International NPS by Ethnicity
HARMAN International's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 67 | Hispanic or Latino | 67 |
Asian or Pacific Islander -75 | Asian or Pacific Islander | -75 |
HARMAN International NPS by Age
HARMAN International's NPS was rated 67 points by customers ages 18-25 on Comparably.
HARMAN International NPS by Usage
HARMAN International's NPS was rated the highest by customers who have used HARMAN International's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
HARMAN International NPS vs. Competitors
Compared to its competitors, HARMAN International's NPS is rated right above Continental, and is preceded by Sony.
| COMPANY | NPS Score | |
|---|---|---|
| Bosch Ltd | 40 |
 | Persistent Systems | 39 |
| Sony | 36 |
| HARMAN International | 29 |
| Continental | 21 |
HARMAN International Customer Reviews
Out of the 3 HARMAN International customer reviews 3 were positive and 0 were constructive. HARMAN International customer reviews reflect that all customers have a favorable experience using the products/services of the company.
HARMAN International Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of HARMAN International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HARMAN International Customer Loyalty Score by Gender
Female customers rated HARMAN International's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HARMAN International.
Male
66%
Yes
Female
74%
Yes
HARMAN International Customer Loyalty Score by Ethnicity
HARMAN International's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HARMAN International.
82
out of 100
Caucasian
100
out of 100
Hispanic or Latino
55
out of 100
Asian or Pacific Islander
HARMAN International Customer Loyalty Score by Age
HARMAN International's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HARMAN International.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
HARMAN International Customer Loyalty Score by Usage
HARMAN International's Customer Loyalty score was rated the highest by customers who have used HARMAN International's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HARMAN International Customer Loyalty Score by Industry
HARMAN International's Customer Loyalty score was rated 46% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
HARMAN International Customer Loyalty vs. Competitors
Compared to its competitors, HARMAN International's Customer Loyalty score is rated right above Continental, and is preceded by Sony.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Persistent Systems | 90% |
| Sony | 81% |
| HARMAN International | 79% |
| Continental | 76% |
| Bosch Ltd | 55% |
Unlock HARMAN International Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HARMAN International Customer Loyalty vs. Competitors data and gain insights into your customers today.
HARMAN International Product Quality
4/5
HARMAN International has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HARMAN International's overall Product Quality score rated by its users and customers.
HARMAN International Product Information
HARMAN International’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated HARMAN International's product the highest.
- Website
- http://www.harman.com/
- Company Size
- 10,000+ Employees
Industry
Consumer Electronics
Quick Insights into HARMAN International Product Quality
HARMAN International's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used HARMAN International's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked HARMAN International's Product Quality.
Ranked HARMAN International Product Quality the Highest
Ranked HARMAN International Product Quality the Lowest
HARMAN International Product Quality Score by Gender
HARMAN International's Product Quality score was rated 3.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HARMAN International.
Male
3.5/5
Female
3.5/5
HARMAN International Product Quality Score by Ethnicity
HARMAN International's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HARMAN International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
HARMAN International Product Quality Score by Age
HARMAN International's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HARMAN International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
HARMAN International Product Quality Score by Usage
HARMAN International's Product Quality score was rated the highest by customers who have used HARMAN International's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HARMAN International Product Quality Score by Industry
HARMAN International's Product Quality score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
HARMAN International Product Quality vs. Competitors
Compared to its competitors, HARMAN International's Product Quality score is rated right above Continental, and is preceded by Persistent Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sony | 4.2/5 |
| Persistent Systems | 4/5 |
| HARMAN International | 4/5 |
| Continental | 3.9/5 |
| Bosch Ltd | 3.5/5 |
Unlock HARMAN International Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HARMAN International Product Quality vs. Competitors data and gain insights into your customers today.
HARMAN International Pricing
HARMAN International ROI & Value For Money
3.8/5
HARMAN International has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock HARMAN International's overall ROI score rated by its users and customers.
HARMAN International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into HARMAN International ROI
HARMAN International's ROI score was rated highest by customers who have used HARMAN International's products/services for 1 to 2 Years, and rated lowest by customers who have used HARMAN International's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked HARMAN International's ROI score.
Ranked HARMAN International ROI the Highest
Ranked HARMAN International ROI the Lowest
HARMAN International ROI Score by Gender
Male customers rated HARMAN International's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HARMAN International.
Male
3.5/5
Female
3.4/5
HARMAN International ROI Score by Ethnicity
HARMAN International's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HARMAN International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
HARMAN International ROI Score by Age
HARMAN International's ROI score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HARMAN International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
HARMAN International ROI Score by Usage
HARMAN International's ROI score was rated the highest by customers who have used HARMAN International's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HARMAN International ROI Score by Industry
HARMAN International's ROI score was rated 2.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
HARMAN International Pricing vs. Competitors
Compared to its competitors, HARMAN International's ROI score is rated right above Bosch Ltd, and is preceded by Sony.
| COMPANY | Pricing Score | |
|---|---|---|
| Persistent Systems | 4/5 |
| Sony | 4/5 |
| HARMAN International | 3.8/5 |
| Bosch Ltd | 3.7/5 |
| Continental | 3.7/5 |
Unlock HARMAN International ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HARMAN International ROI vs. Competitors data and gain insights into your customers today.
HARMAN International Customer Satisfaction (CSAT)
HARMAN International Customer Satisfaction (CSAT) Score
79 / 100
HARMAN International has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
49%
Satisfied
30%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
2%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HARMAN International Customer Satisfaction
HARMAN International's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked HARMAN International's Customer Satisfaction.
Ranked HARMAN International Customer Satisfaction the Highest
Ranked HARMAN International Customer Satisfaction the Lowest
HARMAN International Customer Satisfaction Score by Gender
Female customers rated HARMAN International's Customer Satisfaction score 40 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HARMAN International.
43 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
83 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
HARMAN International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HARMAN International's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HARMAN International.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
CSAT according to Hispanic or Latino
HARMAN International's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HARMAN International.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
HARMAN International's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HARMAN International.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
HARMAN International Customer Satisfaction Score by Age
HARMAN International's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HARMAN International.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
HARMAN International Customer Satisfaction Score by Usage
HARMAN International's Customer Satisfaction score was rated the highest by customers who have used HARMAN International's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
HARMAN International Customer Satisfaction Score by Industry
HARMAN International's Customer Satisfaction score was rated 34 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "HARMAN International Customer Satisfaction Score by Industry",
"text": "HARMAN International's Customer Satisfaction score was rated 34 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "HARMAN International's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
}
]
}HARMAN International Customer Satisfaction vs. Competitors
Compared to its competitors, HARMAN International's Customer Satisfaction score is rated right above Continental, and is preceded by Persistent Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sony | 83% |
| Bosch Ltd | 80% |
| Persistent Systems | 80% |
| HARMAN International | 79% |
| Continental | 78% |
Unlock HARMAN International Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HARMAN International Customer Satisfaction vs. Competitors data and gain insights into your customers today.
HARMAN International Customer Service
3.7/5
HARMAN International has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock HARMAN International's overall Customer Service score rated by its users and customers.
About HARMAN International's Customer Service
Address
400 Atlantic St, Stamford, CT 06901
Website
http://www.harman.com/
Phone Number
203-328-3500
HARMAN International's Social Links
Quick Insights into HARMAN International Customer Service
HARMAN International's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used HARMAN International's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked HARMAN International's Customer Service score.
Ranked HARMAN International Customer Service the Highest
Ranked HARMAN International Customer Service the Lowest
HARMAN International Customer Service Score by Gender
Male customers rated HARMAN International's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HARMAN International.
Male
3.5/5
Female
3.4/5
HARMAN International Customer Service Score by Ethnicity
HARMAN International's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HARMAN International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
HARMAN International Customer Service Score by Age
HARMAN International's Customer Service score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HARMAN International.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
HARMAN International Customer Service Score by Usage
HARMAN International's Customer Service score was rated the highest by customers who have used HARMAN International's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
HARMAN International Customer Service Score by Industry
HARMAN International's Customer Service score was rated 2.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
HARMAN International Customer Service vs. Competitors
Compared to its competitors, HARMAN International's Customer Service score is rated right below Continental.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bosch Ltd | 4.2/5 |
| Persistent Systems | 4/5 |
| Sony | 4/5 |
| Continental | 3.8/5 |
| HARMAN International | 3.7/5 |
Unlock HARMAN International Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HARMAN International Customer Service vs. Competitors data and gain insights into your customers today.
HARMAN International as an Employer
4.5/5
HARMAN International has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HARMAN International scored a 29 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of HARMAN International would recommend the brand to a friend. ENPS measures how likely HARMAN International employees would recommend working at HARMAN International to a friend.
Net Promoter Score
29
NPS Score
| 58% | Promoters |
|---|---|
| 13% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 45% | Promoters |
|---|---|
| 34% | Passive |
| 21% | Detractors |
