39
NPS
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Persistent Systems
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About Persistent Systems' Brand
Persistent Systems offers software product concept and design, performance engineering, quality assurance, and other professional services.
Brand at a Glance
90%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Persistent Systems CMO
Persistent Systems NPS
Persistent Systems's Net Promoter Score (NPS) is a 39 with 64% Promoters, 11% Passives, and 25% Detractors. Net Promoter Score tracks whether Persistent Systems's customers would recommend using the product based on a scale of -100 to 100.
Persistent Systems Overall NPS
| 64% | Promoters |
|---|---|
| 11% | Passives |
| 25% | Detractors |
Persistent Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 30 | Jul 2023 | 30 |
Aug 2023 30 | Aug 2023 | 30 |
Nov 2023 32 | Nov 2023 | 32 |
Dec 2023 34 | Dec 2023 | 34 |
Jan 2024 35 | Jan 2024 | 35 |
Feb 2024 31 | Feb 2024 | 31 |
Apr 2024 33 | Apr 2024 | 33 |
May 2024 35 | May 2024 | 35 |
Sep 2024 36 | Sep 2024 | 36 |
Dec 2024 38 | Dec 2024 | 38 |
May 2025 36 | May 2025 | 36 |
Nov 2025 38 | Nov 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Persistent Systems NPS by Gender
Persistent Systems's NPS was rated 28 by Male customers on Comparably.
Male
28
Persistent Systems's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
N/A
Persistent Systems's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Persistent Systems NPS by Ethnicity
Persistent Systems's NPS was rated 28 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 28 | Asian or Pacific Islander | 28 |
Persistent Systems NPS by Age
Persistent Systems's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Persistent Systems NPS by Usage
Persistent Systems's NPS was rated 25 points by customers who have used Persistent Systems's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
Persistent Systems Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Persistent Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Persistent Systems Customer Loyalty Score by Gender
Persistent Systems's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Persistent Systems Customer Loyalty Score by Ethnicity
Persistent Systems's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Persistent Systems.
100
out of 100
Asian or Pacific Islander
Persistent Systems Customer Loyalty Score by Age
Persistent Systems's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Persistent Systems.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
46-50 70% | 46-50 | 70% |
Persistent Systems Customer Loyalty Score by Usage
Persistent Systems's Customer Loyalty score was rated 78% by customers who have used Persistent Systems's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Persistent Systems Customer Loyalty Score by Industry
Persistent Systems's Customer Loyalty score was rated 87% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Persistent Systems Product Quality
4/5
Persistent Systems has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Persistent Systems Product Information
Persistent Systems’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Persistent Systems's product the highest.
- Website
- http://www.persistent.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
Big Data
Business Services
Enterprise
Government & Legal
SaaS
Quick Insights into Persistent Systems Product Quality
Persistent Systems's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.
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Ranked Persistent Systems Product Quality the Highest
Ranked Persistent Systems Product Quality the Lowest
Persistent Systems Product Quality Score by Gender
Persistent Systems's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Persistent Systems Product Quality Score by Ethnicity
Persistent Systems's Product Quality score was rated 3.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Persistent Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Persistent Systems Product Quality Score by Age
Persistent Systems's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Persistent Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
46-50 2.6 | 46-50 | 2.6 |
Persistent Systems Product Quality Score by Usage
Persistent Systems's Product Quality score was rated 3.6 stars by customers who have used Persistent Systems's products/services for 1 to 2 Years.
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Persistent Systems Product Quality Score by Industry
Persistent Systems's Product Quality score was rated 4 stars by Tech industry customers.
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Persistent Systems Pricing
Persistent Systems ROI & Value For Money
4/5
Persistent Systems has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Persistent Systems Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Persistent Systems ROI
Persistent Systems's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Persistent Systems' ROI score.
Ranked Persistent Systems ROI the Highest
Ranked Persistent Systems ROI the Lowest
Persistent Systems ROI Score by Gender
Persistent Systems's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Persistent Systems.
Male
3.8/5
Female
N/A
Persistent Systems ROI Score by Ethnicity
Persistent Systems's ROI score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Persistent Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Persistent Systems ROI Score by Age
Persistent Systems's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Persistent Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
46-50 2.8 | 46-50 | 2.8 |
Persistent Systems ROI Score by Usage
Persistent Systems's ROI score was rated 3.5 stars by customers who have used Persistent Systems's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Persistent Systems ROI Score by Industry
Persistent Systems's ROI score was rated 4 stars by Tech industry customers.
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Persistent Systems Customer Satisfaction (CSAT)
Persistent Systems Customer Satisfaction (CSAT) Score
80 / 100
Persistent Systems has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
32%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Persistent Systems Customer Satisfaction
Persistent Systems's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Persistent Systems' Customer Satisfaction.
Ranked Persistent Systems Customer Satisfaction the Highest
Persistent Systems Customer Satisfaction Score by Gender
Persistent Systems's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Persistent Systems.
83 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Persistent Systems Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Persistent Systems' Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Persistent Systems.
83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
Persistent Systems Customer Satisfaction Score by Age
Persistent Systems's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Persistent Systems.
0
20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Persistent Systems Customer Satisfaction Score by Usage
Persistent Systems's Customer Satisfaction score was rated 75 points by customers who have used Persistent Systems's products/services for 1 to 2 Years.
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Persistent Systems Customer Satisfaction Score by Industry
Persistent Systems's Customer Satisfaction score was rated 86 points by Tech industry customers.
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}Persistent Systems Customer Service
4/5
Persistent Systems has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Persistent Systems' overall Customer Service score rated by its users and customers.
About Persistent Systems's Customer Service
Website
http://www.persistent.com/
Phone Number
+91 20 6703 0000
Quick Insights into Persistent Systems Customer Service
Persistent Systems's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Persistent Systems' Customer Service score.
Ranked Persistent Systems Customer Service the Highest
Ranked Persistent Systems Customer Service the Lowest
Persistent Systems Customer Service Score by Gender
Persistent Systems's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Persistent Systems.
Male
3.8/5
Female
N/A
Persistent Systems Customer Service Score by Ethnicity
Persistent Systems's Customer Service score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Persistent Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Persistent Systems Customer Service Score by Age
Persistent Systems's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Persistent Systems.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
46-50 3 | 46-50 | 3 |
Persistent Systems Customer Service Score by Usage
Persistent Systems's Customer Service score was rated 3.5 stars by customers who have used Persistent Systems's products/services for 1 to 2 Years.
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Persistent Systems Customer Service Score by Industry
Persistent Systems's Customer Service score was rated 3.9 stars by Tech industry customers.
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Persistent Systems as an Employer
4.3/5
Persistent Systems has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Persistent Systems scored a 39 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Persistent Systems would recommend the brand to a friend. ENPS measures how likely Persistent Systems employees would recommend working at Persistent Systems to a friend.
Net Promoter Score
39
NPS Score
| 64% | Promoters |
|---|---|
| 11% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 40% | Promoters |
|---|---|
| 27% | Passive |
| 33% | Detractors |
