40
NPS
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Bosch Ltd
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About Bosch Ltd's Brand
Manufacturer of automotive components. The company is headquartered in Bangalore, India. Among its major competitors, Bosch Ltd is ranked in 2nd place for NPS while DeWalt is 1st, and Siemens is 3rd.
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
4.2/5
Customer Service
Bosch Ltd Ranking
- #2 / 4 of its competitors
Bosch Ltd NPS
Bosch Ltd's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Bosch Ltd's customers would recommend using the product based on a scale of -100 to 100.
Bosch Ltd Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Bosch Ltd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Mar 2023 50 | Mar 2023 | 50 |
May 2024 66 | May 2024 | 66 |
May 2025 25 | May 2025 | 25 |
Jun 2025 40 | Jun 2025 | 40 |
How Other Brands Compare
Bosch Ltd is ranked second for NPS among its competitors. DeWalt and Siemens come in first and third, with Electrolux coming in at #4.
Bosch Ltd |  Electrolux |  Siemens |  DeWalt | |
| Global Ranking | #- | #312 | #499 | #- |
| NPS | 40 | -26 | 37 | 49 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.03B | - | $16.76B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bosch Ltd NPS vs. Competitors
Compared to its competitors, Bosch Ltd's NPS is rated right above Siemens, and is preceded by DeWalt.
| COMPANY | NPS Score | |
|---|---|---|
| DeWalt | 49 |
| Bosch Ltd | 40 |
| Siemens | 37 |
| Electrolux | -26 |
Bosch Ltd Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Bosch Ltd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bosch Ltd Customer Loyalty vs. Competitors
Compared to its competitors, Bosch Ltd's Customer Loyalty score is rated right below Electrolux.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Siemens | 80% |
| DeWalt | 69% |
| Electrolux | 68% |
| Bosch Ltd | 55% |
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Bosch Ltd Product Quality
3.5/5
Bosch Ltd has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Bosch Ltd Product Information
Bosch Ltd’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.boschindia.com
- Company Size
- 5,001-10,000 Employees
Bosch Ltd Product Quality vs. Competitors
Compared to its competitors, Bosch Ltd's Product Quality score is rated right above Electrolux, and is preceded by DeWalt.
| COMPANY | Product Quality Score | |
|---|---|---|
| Siemens | 4/5 |
| DeWalt | 3.8/5 |
| Bosch Ltd | 3.5/5 |
| Electrolux | 2.5/5 |
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Bosch Ltd Pricing
Bosch Ltd ROI & Value For Money
3.7/5
Bosch Ltd has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Bosch Ltd Pricing vs. Competitors
Compared to its competitors, Bosch Ltd's ROI score is rated right above Electrolux, and is preceded by DeWalt.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens | 4/5 |
| DeWalt | 3.9/5 |
| Bosch Ltd | 3.7/5 |
| Electrolux | 2.3/5 |
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Bosch Ltd Customer Satisfaction (CSAT)
Bosch Ltd Customer Satisfaction (CSAT) Score
80 / 100
Bosch Ltd has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bosch Ltd Customer Satisfaction vs. Competitors
Compared to its competitors, Bosch Ltd's Customer Satisfaction score is rated right above Siemens, and is preceded by DeWalt.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DeWalt | 100% |
| Bosch Ltd | 80% |
| Siemens | 78% |
| Electrolux | 35% |
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Bosch Ltd Customer Service
4.2/5
Bosch Ltd has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Bosch Ltd's Customer Service
Address
, Bangalore,
Website
www.boschindia.com
Phone Number
7
Bosch Ltd Customer Service vs. Competitors
Compared to its competitors, Bosch Ltd's Customer Service score is rated right above Siemens.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bosch Ltd | 4.2/5 |
| Siemens | 4/5 |
| DeWalt | 3.8/5 |
| Electrolux | 2.3/5 |
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Bosch Ltd as an Employer
Consumer vs. Employees
Bosch Ltd scored a 40 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Bosch Ltd would recommend the brand to a friend. ENPS measures how likely Bosch Ltd employees would recommend working at Bosch Ltd to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 56% | Promoters |
|---|---|
| 33% | Passive |
| 11% | Detractors |
