49
NPS
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DeWalt
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About DeWalt's Brand
DeWalt is a worldwide brand of power tools and hand tools for the construction, manufacturing and woodworking industries.
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
DeWalt NPS
DeWalt's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether DeWalt's customers would recommend using the product based on a scale of -100 to 100.
DeWalt Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
DeWalt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Mar 2021 -50 | Mar 2021 | -50 |
Feb 2024 0 | Feb 2024 | 0 |
Jan 2026 49 | Jan 2026 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DeWalt NPS by Gender
DeWalt's NPS was rated 40 by Male customers on Comparably.
Male
40
DeWalt's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
DeWalt's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
DeWalt Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of DeWalt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DeWalt Customer Loyalty Score by Gender
DeWalt's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
DeWalt Product Quality
3.8/5
DeWalt has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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DeWalt Product Information
DeWalt’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.dewalt.com
Industry
Tech
Real Estate
Construction
Quick Insights into DeWalt Product Quality
DeWalt's Product Quality score was rated highest by Male customers.
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Ranked DeWalt Product Quality the Highest
DeWalt Product Quality Score by Gender
DeWalt's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DeWalt.
Male
3.9/5
Female
N/A
DeWalt Pricing
DeWalt ROI & Value For Money
3.9/5
DeWalt has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into DeWalt ROI
DeWalt's ROI score was rated highest by Male customers.
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Ranked DeWalt ROI the Highest
DeWalt ROI Score by Gender
DeWalt's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
DeWalt Customer Satisfaction (CSAT)
DeWalt Customer Satisfaction (CSAT) Score
100 / 100
DeWalt has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DeWalt Customer Service
3.8/5
DeWalt has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About DeWalt's Customer Service
Address
DEWALT Industrial Tool Co. 701 E. Joppa Road, Baltimore, MD 21286
Website
http://www.dewalt.com
Phone Number
410-716-3900
Quick Insights into DeWalt Customer Service
DeWalt's Customer Service score was rated highest by Male customers.
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Ranked DeWalt Customer Service the Highest
DeWalt Customer Service Score by Gender
DeWalt's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DeWalt.
Male
3.9/5
Female
N/A
DeWalt as an Employer
Consumer vs. Employees
DeWalt scored a 49 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of DeWalt would recommend the brand to a friend. ENPS measures how likely DeWalt employees would recommend working at DeWalt to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
