22
NPS
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Brand Page
JBL
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About JBL's Brand
JBL, a unit of Harman International Industries, Incorporated, designs and builds audio equipment for consumers.
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
JBL NPS
JBL's Net Promoter Score (NPS) is a 22 with 53% Promoters, 16% Passives, and 31% Detractors. Net Promoter Score tracks whether JBL's customers would recommend using the product based on a scale of -100 to 100.
JBL Overall NPS
| 53% | Promoters |
|---|---|
| 16% | Passives |
| 31% | Detractors |
JBL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 20 | Jan 2025 | 20 |
Feb 2025 20 | Feb 2025 | 20 |
Mar 2025 20 | Mar 2025 | 20 |
Apr 2025 20 | Apr 2025 | 20 |
May 2025 20 | May 2025 | 20 |
Jun 2025 20 | Jun 2025 | 20 |
Aug 2025 21 | Aug 2025 | 21 |
Sep 2025 20 | Sep 2025 | 20 |
Oct 2025 20 | Oct 2025 | 20 |
Nov 2025 20 | Nov 2025 | 20 |
Dec 2025 20 | Dec 2025 | 20 |
Jan 2026 20 | Jan 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JBL NPS by Gender
Female customers rated JBL's NPS 40 points higher than Male customers.
Male
9
JBL's NPS was rated 9 by Male customers on Comparably.
50%
Promoters
9%
Passives
41%
Detractors
Female
49
JBL's NPS was rated 49 by Female customers on Comparably.
68%
Promoters
13%
Passives
19%
Detractors
JBL NPS by Ethnicity
JBL's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -12 | Caucasian | -12 |
Hispanic or Latino 64 | Hispanic or Latino | 64 |
African American/Black 56 | African American/Black | 56 |
Asian or Pacific Islander 12 | Asian or Pacific Islander | 12 |
Native American 20 | Native American | 20 |
Other 12 | Other | 12 |
JBL NPS by Age
JBL's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
JBL NPS by Usage
JBL's NPS was rated the highest by customers who have used JBL's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -52 | Less than 1 Year | -52 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 46 | 2 to 5 Years | 46 |
5 to 10 Years 43 | 5 to 10 Years | 43 |
Over 10 Years -14 | Over 10 Years | -14 |
JBL Customer Reviews
Out of the 40 JBL customer reviews 30 were positive and 10 were constructive. JBL customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
JBL Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of JBL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JBL Customer Loyalty Score by Gender
Female customers rated JBL's Customer Loyalty score 7% higher than Male customers.
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Male
79%
Yes
Female
86%
Yes
JBL Customer Loyalty Score by Ethnicity
JBL's Customer Loyalty score was rated the highest by Other customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of JBL.
68
out of 100
Caucasian
79
out of 100
Hispanic or Latino
86
out of 100
African American/Black
84
out of 100
Asian or Pacific Islander
64
out of 100
Native American
91
out of 100
Other
JBL Customer Loyalty Score by Age
JBL's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of JBL.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 84% | 18-25 | 84% |
26-30 97% | 26-30 | 97% |
31-35 74% | 31-35 | 74% |
36-40 74% | 36-40 | 74% |
41-45 70% | 41-45 | 70% |
46-50 55% | 46-50 | 55% |
51-55 93% | 51-55 | 93% |
56-60 55% | 56-60 | 55% |
61-65 70% | 61-65 | 70% |
66+ 40% | 66+ | 40% |
JBL Customer Loyalty Score by Usage
JBL's Customer Loyalty score was rated the highest by customers who have used JBL's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
JBL Customer Loyalty Score by Industry
JBL's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Media and Entertainment industry customers.
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JBL Product Quality
3.6/5
JBL has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock JBL's overall Product Quality score rated by its users and customers.
JBL Product Information
JBL’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated JBL's product the highest. Reviewers from the Automotive and Transportation industry rated JBL the lowest at 4.1.
- Website
- https://in.jbl.com/
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
SaaS
Quick Insights into JBL Product Quality
JBL's Product Quality score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Non-Profit industry.
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Ranked JBL Product Quality the Highest
Ranked JBL Product Quality the Lowest
JBL Product Quality Score by Gender
Female customers rated JBL's Product Quality score 0.9 stars higher than Male customers.
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Male
3.2/5
Female
4.1/5
JBL Product Quality Score by Ethnicity
JBL's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of JBL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Native American 3 | Native American | 3 |
Other 3.1 | Other | 3.1 |
JBL Product Quality Score by Age
JBL's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of JBL.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.7 | 26-30 | 3.7 |
31-35 2.5 | 31-35 | 2.5 |
36-40 3.3 | 36-40 | 3.3 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
JBL Product Quality Score by Usage
JBL's Product Quality score was rated the highest by customers who have used JBL's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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JBL Product Quality Score by Industry
JBL's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Non-Profit industry customers.
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JBL Pricing
JBL ROI & Value For Money
3.4/5
JBL has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock JBL's overall ROI score rated by its users and customers.
JBL Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Consumer Electronics industry think that they had the lowest ROI from JBL.
Quick Insights into JBL ROI
JBL's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Non-Profit industry.
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Ranked JBL ROI the Highest
Ranked JBL ROI the Lowest
JBL ROI Score by Gender
Female customers rated JBL's ROI score 0.6 stars higher than Male customers.
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Male
3/5
Female
3.6/5
JBL ROI Score by Ethnicity
JBL's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of JBL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Native American 3.2 | Native American | 3.2 |
Other 3.1 | Other | 3.1 |
JBL ROI Score by Age
JBL's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of JBL.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.5 | 26-30 | 3.5 |
31-35 2.1 | 31-35 | 2.1 |
36-40 3 | 36-40 | 3 |
41-45 1.6 | 41-45 | 1.6 |
46-50 2.3 | 46-50 | 2.3 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
JBL ROI Score by Usage
JBL's ROI score was rated the highest by customers who have used JBL's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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JBL ROI Score by Industry
JBL's ROI score was rated the highest by Hospitality industry customers, and the lowest by Non-Profit industry customers.
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JBL Customer Satisfaction (CSAT)
JBL Customer Satisfaction (CSAT) Score
68 / 100
JBL has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
25%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JBL Customer Satisfaction
JBL's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Non-Profit industry.
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Ranked JBL Customer Satisfaction the Highest
Ranked JBL Customer Satisfaction the Lowest
JBL Customer Satisfaction Score by Gender
Female customers rated JBL's Customer Satisfaction score 29 points higher than Male customers.
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54 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 5% | |
Very Dissatisfied | 38% |
83 / 100
FemaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
JBL Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
JBL's Customer Satisfaction (CSAT) score was rated 45% according to Caucasian users and customers.
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45 / 100
Very Satisfied
34%
Satisfied
11%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
6%
Very Dissatisfied
47%
CSAT according to Hispanic or Latino
JBL's Customer Satisfaction (CSAT) score was rated 88% according to Hispanic or Latino users and customers.
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88 / 100
Very Satisfied
57%
Satisfied
31%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
6%
CSAT according to African American/Black
JBL's Customer Satisfaction (CSAT) score was rated 84% according to African American/Black users and customers.
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84 / 100
Very Satisfied
46%
Satisfied
38%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
13%
CSAT according to Asian or Pacific Islander
JBL's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
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60 / 100
Very Satisfied
33%
Satisfied
27%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
3%
Very Dissatisfied
32%
CSAT according to Native American
JBL's Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
JBL's Customer Satisfaction (CSAT) score was rated 64% according to Other users and customers.
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64 / 100
Very Satisfied
46%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
29%
JBL Customer Satisfaction Score by Age
JBL's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of JBL.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 82% | |||||||||||||||
| 26-30 | 70% | |||||||||||||||
| 31-35 | 45% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 43% | |||||||||||||||
| 46-50 | 45% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 17% | |||||||||||||||
| 66+ | 17% |
JBL Customer Satisfaction Score by Usage
JBL's Customer Satisfaction score was rated the highest by customers who have used JBL's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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JBL Customer Satisfaction Score by Industry
JBL's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "JBL Customer Satisfaction Score by Industry",
"text": "JBL's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Non-Profit industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "JBL's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "JBL's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "JBL's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 79,
"stars": 0,
"csatScore": 79,
"text": "JBL's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 79
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 89,
"stars": 0,
"csatScore": 89,
"text": "JBL's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 89
},
{
"label": "Construction",
"groupId": 510,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "JBL's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Consumer Electronics",
"groupId": 512,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "JBL's Customer Satisfaction score is rated by Consumer Electronics customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "JBL's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "JBL's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Hospitality",
"groupId": 523,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "JBL's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "JBL's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "JBL's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "JBL's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}JBL Customer Service
3.4/5
JBL has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock JBL's overall Customer Service score rated by its users and customers.
About JBL's Customer Service
Address
Los Angeles, CA
Website
https://in.jbl.com/
Quick Insights into JBL Customer Service
JBL's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Non-Profit industry.
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Ranked JBL Customer Service the Highest
Ranked JBL Customer Service the Lowest
JBL Customer Service Score by Gender
Female customers rated JBL's Customer Service score 0.9 stars higher than Male customers.
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Male
2.9/5
Female
3.8/5
JBL Customer Service Score by Ethnicity
JBL's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of JBL.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 3.1 | Native American | 3.1 |
Other 2.8 | Other | 2.8 |
JBL Customer Service Score by Age
JBL's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of JBL.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.3 | 26-30 | 3.3 |
31-35 2.1 | 31-35 | 2.1 |
36-40 2.5 | 36-40 | 2.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.1 | 46-50 | 2.1 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
JBL Customer Service Score by Usage
JBL's Customer Service score was rated the highest by customers who have used JBL's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
JBL Customer Service Score by Industry
JBL's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
JBL as an Employer
4.6/5
JBL has a 4.6/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
JBL scored a 22 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of JBL would recommend the brand to a friend. ENPS measures how likely JBL employees would recommend working at JBL to a friend.
Net Promoter Score
22
NPS Score
| 53% | Promoters |
|---|---|
| 16% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 49% | Promoters |
|---|---|
| 14% | Passive |
| 37% | Detractors |
