13
NPS
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Emerson is ranked #30 in Energy and Manufacturing Brands
Emerson is ranked #30 in Energy and Manufacturing Brands
About Emerson's Brand
Our global organization of problem-solvers is guided by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter and more sustainable. If you thrive on steering technological excellence and propelling us into the future, you're exactly where you belong. Emerson’s brand is ranked #411 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Emerson. When compared to other organizations within the Energy and Manufacturing industry, Emerson is ranked #30. Among its major competitors, Emerson is ranked in 5th place for NPS while Schneider Electric is 1st, and Eaton is 2nd.Their current market cap is $54.25B
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Emerson CMO
Katherine Button Bell
Ms. Katherine Button Bell, also known as Kathy, has been the Chief Marketing Officer and Vice President at Emerson Electric Co. since 1999. Ms. Bell oversees branding, corporate communication, advertising, public relations and digital strategies, as well as marketing training and development programs for the St. Louis-based $25 billion manufacturing conglomerate and its more than 60 businesses. She joined Emerson in 1999 and has played a key role in the launch of Emerson's corporate branding program, building Emerson's brand globally. She served s the president of Button Brand Development, Inc. She served as Executive Director of Worldwide Marketing Communications for Converse Inc., Director of Advertising and Public Relations for Wilson Sporting Goods Co. and a commodities broker in the futures industry. She serves as Chairman of the Board of Business Marketing Association. She has been an Independent Director of Johnson Outdoors Inc. since September 2014. Ms. Bell has been an Independent Director of Sally Beauty Holdings Inc since March 05, 2013. She serves on the Foundation Board of St. Louis Children's Hospital and is a trustee of the St. Louis Art Museum. She served as an At Large Board Member of American Marketing Association Inc. She served as a Director at American Marketing Association Inc. since July 2010. She served as Director of FBI Wind Down, Inc. from 1997 to May 2008. Ms. Bell has been named to B2B Magazine's list of top marketing strategists for nine consecutive years. Ms. Button Bell is a graduate of Princeton University.
Emerson Ranking
- #411 in Global Best Brands
- #30 in Energy and Manufacturing
- #3 / 4 of its competitors
Emerson NPS
Emerson's Net Promoter Score (NPS) is a 13 with 49% Promoters, 15% Passives, and 36% Detractors. Net Promoter Score tracks whether Emerson's customers would recommend using the product based on a scale of -100 to 100.
Emerson Overall NPS
| 49% | Promoters |
|---|---|
| 15% | Passives |
| 36% | Detractors |
Emerson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 29 | Nov 2023 | 29 |
Dec 2023 28 | Dec 2023 | 28 |
Jan 2024 26 | Jan 2024 | 26 |
Feb 2024 25 | Feb 2024 | 25 |
Apr 2024 26 | Apr 2024 | 26 |
May 2024 24 | May 2024 | 24 |
Jun 2024 17 | Jun 2024 | 17 |
Dec 2024 18 | Dec 2024 | 18 |
Jan 2025 16 | Jan 2025 | 16 |
Mar 2025 16 | Mar 2025 | 16 |
May 2025 15 | May 2025 | 15 |
Dec 2025 13 | Dec 2025 | 13 |
How Other Brands Compare
Emerson is ranked third for NPS among its competitors. Schneider Electric and ABB Ltd come in first and second, with Honeywell coming in at #4. Among those competitors, it is the third most valued company behind Honeywell.
 Emerson |  Honeywell |  Schneider Electric |  ABB Ltd | |
| Global Ranking | #411 | #179 | #364 | #419 |
| NPS | 13 | 9 | 31 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $54.25B | $141.58B | $32.77B | $67.56B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Emerson NPS by Gender
Male customers rated Emerson's NPS 52 points higher than Female customers.
Male
14
Emerson's NPS was rated 14 by Male customers on Comparably.
50%
Promoters
14%
Passives
36%
Detractors
Female
-38
Emerson's NPS was rated -38 by Female customers on Comparably.
12%
Promoters
38%
Passives
50%
Detractors
Emerson NPS by Ethnicity
Emerson's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander -17 | Asian or Pacific Islander | -17 |
Other 20 | Other | 20 |
Emerson NPS by Age
Emerson's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Emerson NPS by Usage
Emerson's NPS was rated the highest by customers who have used Emerson's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -14 | Less than 1 Year | -14 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -15 | Over 10 Years | -15 |
Emerson NPS vs. Competitors
Compared to its competitors, Emerson's NPS is rated right above GE Digital, and is preceded by Alstom.
| COMPANY | NPS Score | |
|---|---|---|
| Schneider Electric | 31 |
 | Eaton | 27 |
| ABB Ltd | 27 |
 | Alstom | 24 |
| Emerson | 13 |
 | GE Digital | 10 |
| Honeywell | 9 |
Emerson NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, Emerson's NPS is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | NPS Score | |
|---|---|---|
 | Toyota | 43 |
 | Mercedes-Benz USA | 39 |
 | Honda | 37 |
 | Audi | 34 |
 | Tesla | 29 |
 | 3M | 22 |
 | Stanley Black & Decker | 22 |
| Emerson | 13 |
 | Ford Motor Company | 13 |
Emerson Customer Reviews
Out of the 5 Emerson customer reviews 4 were positive and 1 was constructive. Emerson customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Emerson Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Emerson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Emerson Customer Loyalty Score by Gender
Male customers rated Emerson's Customer Loyalty score 39% higher than Female customers.
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Male
94%
Yes
Female
55%
Yes
Emerson Customer Loyalty Score by Ethnicity
Emerson's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
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78
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
82
out of 100
Other
Emerson Customer Loyalty Score by Age
Emerson's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
46-50 40% | 46-50 | 40% |
Emerson Customer Loyalty Score by Usage
Emerson's Customer Loyalty score was rated the highest by customers who have used Emerson's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Emerson Customer Loyalty Score by Industry
Emerson's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Emerson Customer Loyalty vs. Competitors
Compared to its competitors, Emerson's Customer Loyalty score is rated right above Honeywell, and is preceded by Alstom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eaton | 86% |
| ABB Ltd | 83% |
| Schneider Electric | 78% |
| Alstom | 77% |
| Emerson | 73% |
| Honeywell | 73% |
| GE Digital | 71% |
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Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Emerson's Customer Loyalty score is rated right below Tesla.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Toyota | 83% |
| Stanley Black & Decker | 82% |
| 3M | 80% |
| Ford Motor Company | 80% |
| Tesla | 77% |
| Emerson | 73% |
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Emerson Product Quality
3.6/5
Emerson has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Emerson Product Information
Emerson’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Emerson's product the highest. Reviewers from the Aerospace and Aviation industry rated Emerson the lowest at 4.1.
- Company Size
- 10,000+ Employees
Industry
Energy and Manufacturing
Quick Insights into Emerson Product Quality
Emerson's Product Quality score was rated highest by customers who have used Emerson's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked Emerson Product Quality the Highest
Ranked Emerson Product Quality the Lowest
Emerson Product Quality Score by Gender
Male customers rated Emerson's Product Quality score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
Emerson Product Quality Score by Ethnicity
Emerson's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
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4
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.7 | Other | 3.7 |
Emerson Product Quality Score by Age
Emerson's Product Quality score was rated 3.5 stars by customers ages 18-25 and customers ages 46-50 on Comparably.
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0
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| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
46-50 3.5 | 46-50 | 3.5 |
Emerson Product Quality Score by Usage
Emerson's Product Quality score was rated the highest by customers who have used Emerson's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Emerson Product Quality Score by Industry
Emerson's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Emerson Product Quality vs. Competitors
Compared to its competitors, Emerson's Product Quality score is rated right above Honeywell, and is preceded by Alstom.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eaton | 4.1/5 |
| Schneider Electric | 4/5 |
| ABB Ltd | 4/5 |
| GE Digital | 3.9/5 |
| Alstom | 3.8/5 |
| Emerson | 3.6/5 |
| Honeywell | 3.6/5 |
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Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Emerson's Product Quality score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercedes-Benz USA | 4.2/5 |
| Honda | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla | 3.9/5 |
| 3M | 3.9/5 |
| Audi | 3.9/5 |
| Stanley Black & Decker | 3.8/5 |
| Emerson | 3.6/5 |
| Ford Motor Company | 3.5/5 |
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Emerson Pricing
Emerson ROI & Value For Money
3.5/5
Emerson has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Emerson Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Emerson.
Quick Insights into Emerson ROI
Emerson's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Emerson ROI the Highest
Ranked Emerson ROI the Lowest
Emerson ROI Score by Gender
Female customers rated Emerson's ROI score 0.2 stars higher than Male customers.
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Male
3.2/5
Female
3.4/5
Emerson ROI Score by Ethnicity
Emerson's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
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3
4
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 3.5 | Other | 3.5 |
Emerson ROI Score by Age
Emerson's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
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| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
46-50 3.1 | 46-50 | 3.1 |
Emerson ROI Score by Usage
Emerson's ROI score was rated the highest by customers who have used Emerson's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Emerson ROI Score by Industry
Emerson's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Emerson Pricing vs. Competitors
Compared to its competitors, Emerson's ROI score is rated right above GE Digital, and is preceded by Alstom.
| COMPANY | Pricing Score | |
|---|---|---|
| Schneider Electric | 3.9/5 |
| Eaton | 3.9/5 |
| ABB Ltd | 3.8/5 |
| Alstom | 3.8/5 |
| Emerson | 3.5/5 |
| GE Digital | 3.5/5 |
| Honeywell | 3.5/5 |
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ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Emerson's ROI score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | Pricing Score | |
|---|---|---|
| Toyota | 4/5 |
| Mercedes-Benz USA | 4/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| 3M | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.7/5 |
| Emerson | 3.5/5 |
| Ford Motor Company | 3.4/5 |
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Emerson Customer Satisfaction (CSAT)
Emerson Customer Satisfaction (CSAT) Score
62 / 100
Emerson has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
12%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Emerson Customer Satisfaction
Emerson's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers who have used Emerson's products/services for Less than 1 Year.
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Ranked Emerson Customer Satisfaction the Highest
Ranked Emerson Customer Satisfaction the Lowest
Emerson Customer Satisfaction Score by Gender
Male customers rated Emerson's Customer Satisfaction score 34 points higher than Female customers.
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77 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 7% |
43 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 43% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Emerson Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Emerson's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Emerson's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Emerson's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Emerson Customer Satisfaction Score by Age
Emerson's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
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0
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 46-50 | 67% |
Emerson Customer Satisfaction Score by Usage
Emerson's Customer Satisfaction score was rated the highest by customers who have used Emerson's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Emerson Customer Satisfaction Score by Industry
Emerson's Customer Satisfaction score was rated 80 points by Tech industry customers.
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}Emerson Customer Satisfaction vs. Competitors
Compared to its competitors, Emerson's Customer Satisfaction score is rated right below Honeywell.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Schneider Electric | 77% |
| Eaton | 76% |
| GE Digital | 75% |
| ABB Ltd | 74% |
| Alstom | 72% |
| Honeywell | 64% |
| Emerson | 62% |
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Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Emerson's Customer Satisfaction score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toyota | 82% |
| Honda | 81% |
| Mercedes-Benz USA | 80% |
| 3M | 75% |
| Tesla | 74% |
| Audi | 74% |
| Stanley Black & Decker | 70% |
| Emerson | 62% |
| Ford Motor Company | 61% |
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Emerson Customer Service
3.6/5
Emerson has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Emerson's Customer Service
Address
8027 Forsyth Blvd, Clayton, ID 63105
Website
https://www.emerson.com/en-us
Emerson's Social Links
Quick Insights into Emerson Customer Service
Emerson's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Emerson Customer Service the Highest
Ranked Emerson Customer Service the Lowest
Emerson Customer Service Score by Gender
Female customers rated Emerson's Customer Service score 0.2 stars higher than Male customers.
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Male
3.2/5
Female
3.4/5
Emerson Customer Service Score by Ethnicity
Emerson's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 3.5 | Other | 3.5 |
Emerson Customer Service Score by Age
Emerson's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
46-50 3 | 46-50 | 3 |
Emerson Customer Service Score by Usage
Emerson's Customer Service score was rated the highest by customers who have used Emerson's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Emerson Customer Service Score by Industry
Emerson's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Emerson Customer Service vs. Competitors
Compared to its competitors, Emerson's Customer Service score is rated right above GE Digital, and is preceded by Alstom.
| COMPANY | Customer Service Score | |
|---|---|---|
| Schneider Electric | 4/5 |
| Eaton | 3.9/5 |
| ABB Ltd | 3.9/5 |
| Alstom | 3.9/5 |
| Emerson | 3.6/5 |
| GE Digital | 3.6/5 |
| Honeywell | 3.5/5 |
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Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Emerson's Customer Service score is rated right above Ford Motor Company, and is preceded by 3M.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4/5 |
| Honda | 4/5 |
| Tesla | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| 3M | 3.8/5 |
| Emerson | 3.6/5 |
| Ford Motor Company | 3.4/5 |
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Emerson as an Employer
Consumer vs. Employees
Emerson scored a 13 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Emerson would recommend the brand to a friend. ENPS measures how likely Emerson employees would recommend working at Emerson to a friend.
Net Promoter Score
13
NPS Score
| 49% | Promoters |
|---|---|
| 15% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 36% | Promoters |
|---|---|
| 20% | Passive |
| 44% | Detractors |
Global Ranking Snapshot
Emerson is ranked #411 in the Global Top 100 Brands. It ranks just behind Care.com and just ahead of Zenefits.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
409 |  | SurveyMonkey |  | Eric Johnson | Tech |
410 |  | Care.com |  | Tim Allen | Business and Consumer Services |
411 | | Emerson |  | Energy and Manufacturing | |
412 |  | Zenefits |  | Jay Fulcher | Tech |
413 |  | Calvin Klein |  | Steven Shiffman | Fashion and Beauty |
414 |  | Forbes |  | Michael Federle | Media and Entertainment |
415 |  | CNN |  | Jeff Zuckler | Media and Entertainment |
Energy and Manufacturing Ranking Snapshot
Emerson is ranked #30 in the Energy and Manufacturing Industry. It ranks just behind Micron Technology and just ahead of ABB Ltd.
| RANK | COMPANY | Location | |
|---|---|---|---|
28 |  | Barrick Gold Corporation | Toronto, KS |
29 |  | Micron Technology | Boise, ID |
30 | | Emerson | Clayton, ID |
31 | | ABB Ltd | Cary, NC |
32 |  | Southern Company | Atlanta, GA |
33 |  | SolarCity | San Mateo, CA |
34 |  | Georgia-Pacific | Atlanta, GA |
