Emerson NPS & Customer Reviews | Comparably
Emerson is
Ranked
#30
in
Energy and Manufacturing Brands
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Emerson is ranked #30 in Energy and Manufacturing Brands

About Emerson's Brand

Our global organization of problem-solvers is guided by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter and more sustainable. If you thrive on steering technological excellence and propelling us into the future, you're exactly where you belong. Emerson’s brand is ranked #411 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Emerson. When compared to other organizations within the Energy and Manufacturing industry, Emerson is ranked #30. Among its major competitors, Emerson is ranked in 5th place for NPS while Schneider Electric is 1st, and Eaton is 2nd.Their current market cap is $54.25B

Brand at a Glance

73%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service

Emerson CMO
  Emerson CMO

Katherine Button Bell

Ms. Katherine Button Bell, also known as Kathy, has been the Chief Marketing Officer and Vice President at Emerson Electric Co. since 1999. Ms. Bell oversees branding, corporate communication, advertising, public relations and digital strategies, as well as marketing training and development programs for the St. Louis-based $25 billion manufacturing conglomerate and its more than 60 businesses. She joined Emerson in 1999 and has played a key role in the launch of Emerson's corporate branding program, building Emerson's brand globally. She served s the president of Button Brand Development, Inc. She served as Executive Director of Worldwide Marketing Communications for Converse Inc., Director of Advertising and Public Relations for Wilson Sporting Goods Co. and a commodities broker in the futures industry. She serves as Chairman of the Board of Business Marketing Association. She has been an Independent Director of Johnson Outdoors Inc. since September 2014. Ms. Bell has been an Independent Director of Sally Beauty Holdings Inc since March 05, 2013. She serves on the Foundation Board of St. Louis Children's Hospital and is a trustee of the St. Louis Art Museum. She served as an At Large Board Member of American Marketing Association Inc. She served as a Director at American Marketing Association Inc. since July 2010. She served as Director of FBI Wind Down, Inc. from 1997 to May 2008. Ms. Bell has been named to B2B Magazine's list of top marketing strategists for nine consecutive years. Ms. Button Bell is a graduate of Princeton University.

Emerson Ranking

Emerson NPS

Emerson's Net Promoter Score (NPS) is a 13 with 49% Promoters, 15% Passives, and 36% Detractors. Net Promoter Score tracks whether Emerson's customers would recommend using the product based on a scale of -100 to 100.

Emerson Overall NPS

13
NPS
49%Promoters
15%Passives
36%Detractors
Emerson Overall NPS

Emerson NPS Trend

-100
-50
0
50
100
Nov 2023
29
Nov 202329
Dec 2023
28
Dec 202328
Jan 2024
26
Jan 202426
Feb 2024
25
Feb 202425
Apr 2024
26
Apr 202426
May 2024
24
May 202424
Jun 2024
17
Jun 202417
Dec 2024
18
Dec 202418
Jan 2025
16
Jan 202516
Mar 2025
16
Mar 202516
May 2025
15
May 202515
Dec 2025
13
Dec 202513

How Other Brands Compare

Emerson is ranked third for NPS among its competitors. Schneider Electric and ABB Ltd come in first and second, with Honeywell coming in at #4. Among those competitors, it is the third most valued company behind Honeywell.

Emerson's Logo
Emerson
Honeywell's Logo
Honeywell
Schneider Electric's Logo
Schneider Electric
ABB Ltd's Logo
ABB Ltd
Global Ranking#411#179#364#419
NPS1393127
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies$54.25B$141.58B$32.77B$67.56B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Emerson NPS by Gender

Male customers rated Emerson's NPS 52 points higher than Female customers.

Male

14

Emerson's NPS was rated 14 by Male customers on Comparably.

50%
Promoters
14%
Passives
36%
Detractors

Female

-38

Emerson's NPS was rated -38 by Female customers on Comparably.

12%
Promoters
38%
Passives
50%
Detractors

Emerson NPS by Ethnicity

Emerson's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100
-50
0
50
100
Caucasian
0
Caucasian0
Asian or Pacific Islander
-17
Asian or Pacific Islander-17
Other
20
Other20

Emerson NPS by Age

Emerson's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

0
20
40
60
80
100
Promoters
42%
Passives
29%
Detractors
29%
18-2542%29%29%
Promoters
33%
Passives
34%
Detractors
33%
46-5033%34%33%

Emerson NPS by Usage

Emerson's NPS was rated the highest by customers who have used Emerson's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
-14
Less than 1 Year-14
2 to 5 Years
0
2 to 5 Years0
Over 10 Years
-15
Over 10 Years-15

Emerson NPS vs. Competitors

Compared to its competitors, Emerson's NPS is rated right above GE Digital, and is preceded by Alstom.

Emerson NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Emerson's NPS is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

Emerson Customer Reviews

Out of the 5 Emerson customer reviews 4 were positive and 1 was constructive. Emerson customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Continuous improved technology Easy to work with the units
What do you value most about this brand?
Solutions, competitive pricing, following standards
What can this brand most improve?
Quality & Customer service (including Warranty)!
What do you value most about this brand?
very efficient in operations and mgtn
What do you value most about this brand?
Nice quality for the market.

Emerson Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Emerson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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73
73%
27
27%
Emerson Customer Loyalty

Emerson Customer Loyalty Score by Gender

Male customers rated Emerson's Customer Loyalty score 39% higher than Female customers.

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Male
94%
Yes
Female
55%
Yes

Emerson Customer Loyalty Score by Ethnicity

Emerson's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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78
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
82
out of 100
Other

Emerson Customer Loyalty Score by Age

Emerson's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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0
20%
40%
60%
80%
100%
18-25
87%
18-2587%
46-50
40%
46-5040%

Emerson Customer Loyalty Score by Usage

Emerson's Customer Loyalty score was rated the highest by customers who have used Emerson's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
78%
2 to 5 Years
78%
Over 10 Years
87%

Emerson Customer Loyalty Score by Industry

Emerson's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
100%
Aerospace and Aviation
40%

Emerson Customer Loyalty vs. Competitors

Compared to its competitors, Emerson's Customer Loyalty score is rated right above Honeywell, and is preceded by Alstom.

COMPANYCustomer Loyalty Score
Eaton86%
ABB Ltd83%
Schneider Electric78%
Alstom77%
Emerson73%
Honeywell73%
GE Digital71%

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Emerson's Customer Loyalty score is rated right below Tesla.

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Emerson Product Quality

3.6/5

Emerson has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Emerson Product Information

Emerson’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Emerson's product the highest. Reviewers from the Aerospace and Aviation industry rated Emerson the lowest at 4.1.

Website
https://www.emerson.com/en-us
Company Size
10,000+ Employees

Industry

Energy and Manufacturing

Quick Insights into Emerson Product Quality

Emerson's Product Quality score was rated highest by customers who have used Emerson's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.

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Ranked Emerson Product Quality the Highest

2 to 5 Years
4.4
Tech
4.3
Asian or Pacific Islander
3.8

Ranked Emerson Product Quality the Lowest

46-50
3.5
Less than 1 Year
3.2
Caucasian
3

Emerson Product Quality Score by Gender

Male customers rated Emerson's Product Quality score 0.1 stars higher than Female customers.

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Male

3.7/5

Female

3.6/5

Emerson Product Quality Score by Ethnicity

Emerson's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3
Caucasian3
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
3.7
Other3.7

Emerson Product Quality Score by Age

Emerson's Product Quality score was rated 3.5 stars by customers ages 18-25 and customers ages 46-50 on Comparably.

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0
1
2
3
4
5
18-25
3.5
18-253.5
46-50
3.5
46-503.5

Emerson Product Quality Score by Usage

Emerson's Product Quality score was rated the highest by customers who have used Emerson's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.2
2 to 5 Years
4.4
Over 10 Years
3.4

Emerson Product Quality Score by Industry

Emerson's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4.3
Aerospace and Aviation
4.1

Emerson Product Quality vs. Competitors

Compared to its competitors, Emerson's Product Quality score is rated right above Honeywell, and is preceded by Alstom.

COMPANYProduct Quality Score
Eaton4.1/5
Schneider Electric4/5
ABB Ltd4/5
GE Digital3.9/5
Alstom3.8/5
Emerson3.6/5
Honeywell3.6/5

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Emerson's Product Quality score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANYProduct Quality Score
Mercedes-Benz USA4.2/5
Honda4.1/5
Toyota4.1/5
Tesla3.9/5
3M3.9/5
Audi3.9/5
Stanley Black & Decker3.8/5
Emerson3.6/5
Ford Motor Company3.5/5

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Emerson Pricing

Emerson ROI & Value For Money

3.5/5

Emerson has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Emerson Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Emerson.

Quick Insights into Emerson ROI

Emerson's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Emerson ROI the Highest

Tech
4.1
Other
3.5
18-25
3.4

Ranked Emerson ROI the Lowest

Over 10 Years
3
Asian or Pacific Islander
2.8
Aerospace and Aviation
2.3

Emerson ROI Score by Gender

Female customers rated Emerson's ROI score 0.2 stars higher than Male customers.

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Male

3.2/5

Female

3.4/5

Emerson ROI Score by Ethnicity

Emerson's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
3.2
Caucasian3.2
Asian or Pacific Islander
2.8
Asian or Pacific Islander2.8
Other
3.5
Other3.5

Emerson ROI Score by Age

Emerson's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
3.4
18-253.4
46-50
3.1
46-503.1

Emerson ROI Score by Usage

Emerson's ROI score was rated the highest by customers who have used Emerson's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.2
2 to 5 Years
3.2
Over 10 Years
3

Emerson ROI Score by Industry

Emerson's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4.1
Aerospace and Aviation
2.3

Emerson Pricing vs. Competitors

Compared to its competitors, Emerson's ROI score is rated right above GE Digital, and is preceded by Alstom.

COMPANYPricing Score
Schneider Electric3.9/5
Eaton3.9/5
ABB Ltd3.8/5
Alstom3.8/5
Emerson3.5/5
GE Digital3.5/5
Honeywell3.5/5

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Emerson's ROI score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANYPricing Score
Toyota4/5
Mercedes-Benz USA4/5
Honda3.9/5
Tesla3.9/5
3M3.8/5
Audi3.8/5
Stanley Black & Decker3.7/5
Emerson3.5/5
Ford Motor Company3.4/5

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Emerson Customer Satisfaction (CSAT)

Emerson Customer Satisfaction (CSAT) Score

62 / 100

Emerson has an overall Customer Satisfaction score of 62 rated by its users and customers.

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Very Satisfied31%
Satisfied31%
Neither Satisfied nor Dissatisfied16%
Dissatisfied12%
Very Dissatisfied10%
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
12%
Very Dissatisfied
10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Emerson Customer Satisfaction

Emerson's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers who have used Emerson's products/services for Less than 1 Year.

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Ranked Emerson Customer Satisfaction the Highest

Other
80%
Tech
80%
Male
77%

Ranked Emerson Customer Satisfaction the Lowest

Caucasian
50%
Female
43%
Less than 1 Year
43%

Emerson Customer Satisfaction Score by Gender

Male customers rated Emerson's Customer Satisfaction score 34 points higher than Female customers.

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77 / 100
Male
Very Satisfied
31%
Satisfied
46%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
8%
43 / 100
Female
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
0%
Very Dissatisfied
14%

Emerson Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Emerson's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100
Very Satisfied25%
Satisfied25%
Neither Satisfied nor Dissatisfied0%
Dissatisfied25%
Very Dissatisfied25%
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%

CSAT according to Asian or Pacific Islander

Emerson's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100
Very Satisfied34%
Satisfied33%
Neither Satisfied nor Dissatisfied33%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Emerson's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.

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80 / 100
Very Satisfied20%
Satisfied60%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied20%
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%

Emerson Customer Satisfaction Score by Age

Emerson's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.

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0
20
40
60
80
100
18-25 CSAT Score
50%
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
18-2550%
46-50 CSAT Score
67%
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
46-5067%

Emerson Customer Satisfaction Score by Usage

Emerson's Customer Satisfaction score was rated the highest by customers who have used Emerson's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
43
2 to 5 Years
75
Over 10 Years
67

Emerson Customer Satisfaction Score by Industry

Emerson's Customer Satisfaction score was rated 80 points by Tech industry customers.

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Tech
80

Emerson Customer Satisfaction vs. Competitors

Compared to its competitors, Emerson's Customer Satisfaction score is rated right below Honeywell.

COMPANYCustomer Satisfaction (CSAT) Score
Schneider Electric77%
Eaton76%
GE Digital75%
ABB Ltd74%
Alstom72%
Honeywell64%
Emerson62%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Emerson's Customer Satisfaction score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANYCustomer Satisfaction (CSAT) Score
Toyota82%
Honda81%
Mercedes-Benz USA80%
3M75%
Tesla74%
Audi74%
Stanley Black & Decker70%
Emerson62%
Ford Motor Company61%

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Emerson Customer Service

3.6/5

Emerson has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Emerson's Customer Service

Address

8027 Forsyth Blvd, Clayton, ID 63105


Website

https://www.emerson.com/en-us

Quick Insights into Emerson Customer Service

Emerson's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Emerson Customer Service the Highest

Tech
4
18-25
3.5
Other
3.5

Ranked Emerson Customer Service the Lowest

Asian or Pacific Islander
2.8
Over 10 Years
2.8
Aerospace and Aviation
2.3

Emerson Customer Service Score by Gender

Female customers rated Emerson's Customer Service score 0.2 stars higher than Male customers.

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Male

3.2/5

Female

3.4/5

Emerson Customer Service Score by Ethnicity

Emerson's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
20
40
60
80
100
Caucasian
3.2
Caucasian3.2
Asian or Pacific Islander
2.8
Asian or Pacific Islander2.8
Other
3.5
Other3.5

Emerson Customer Service Score by Age

Emerson's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25
3.5
18-253.5
46-50
3
46-503

Emerson Customer Service Score by Usage

Emerson's Customer Service score was rated the highest by customers who have used Emerson's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.2
2 to 5 Years
3.2
Over 10 Years
2.8

Emerson Customer Service Score by Industry

Emerson's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4
Aerospace and Aviation
2.3

Emerson Customer Service vs. Competitors

Compared to its competitors, Emerson's Customer Service score is rated right above GE Digital, and is preceded by Alstom.

COMPANYCustomer Service Score
Schneider Electric4/5
Eaton3.9/5
ABB Ltd3.9/5
Alstom3.9/5
Emerson3.6/5
GE Digital3.6/5
Honeywell3.5/5

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Schneider Electric's Logo
Eaton's Logo
ABB Ltd's Logo
Alstom's Logo
GE Digital's Logo
Honeywell's Logo

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Emerson's Customer Service score is rated right above Ford Motor Company, and is preceded by 3M.

COMPANYCustomer Service Score
Mercedes-Benz USA4.1/5
Toyota4/5
Honda4/5
Tesla3.8/5
Audi3.8/5
Stanley Black & Decker3.8/5
3M3.8/5
Emerson3.6/5
Ford Motor Company3.4/5

Unlock Emerson Customer Service vs. Companies in Energy and Manufacturing Data

Emerson's Logo
VS
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
Tesla's Logo
Audi's Logo
Stanley Black & Decker's Logo
3M's Logo
Ford Motor Company's Logo

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Emerson as an Employer

3.0/5

Emerson has a 3.0/5 stars for its overall company culture rated by their employees

  Emerson CEO
top
50%
CEO of Emerson

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Emerson scored a 13 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Emerson would recommend the brand to a friend. ENPS measures how likely Emerson employees would recommend working at Emerson to a friend.

Net Promoter Score

13
NPS Score
49%Promoters
15%Passive
36%Detractors

Employee Net Promoter Score

-8
eNPS Score
36%Promoters
20%Passive
44%Detractors

Global Ranking Snapshot

Emerson is ranked #411 in the Global Top 100 Brands. It ranks just behind Care.com and just ahead of Zenefits.

RANKCOMPANYCEOINDUSTRY
409
SurveyMonkey  SurveyMonkey CEO
Eric Johnson
Tech
410
Care.com  Care.com CEO
Tim Allen
Business and Consumer Services
411
Emerson  Emerson CEO
Energy and Manufacturing
412
Zenefits  Zenefits CEO
Jay Fulcher
Tech
413
Calvin Klein  Calvin Klein CEO
Steven Shiffman
Fashion and Beauty
414
Forbes  Forbes CEO
Michael Federle
Media and Entertainment
415
CNN  CNN CEO
Jeff Zuckler
Media and Entertainment

Energy and Manufacturing Ranking Snapshot

Emerson is ranked #30 in the Energy and Manufacturing Industry. It ranks just behind Micron Technology and just ahead of ABB Ltd.

RANKCOMPANYLocation
28
Barrick Gold Corporation
Toronto, KS
29
Micron Technology
Boise, ID
30
Emerson
Clayton, ID
31
ABB Ltd
Cary, NC
32
Southern Company
Atlanta, GA
33
SolarCity
San Mateo, CA
34
Georgia-Pacific
Atlanta, GA