57
NPS
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Ranked
#33
Energy and Manufacturing Brands
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SolarCity
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SolarCity is ranked #33 in Energy and Manufacturing Brands
SolarCity is ranked #33 in Energy and Manufacturing Brands
About SolarCity's Brand
SolarCity is a provider of solar energy services to homeowners, businesses, government and non-profit organizations. SolarCity’s brand is ranked #456 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of SolarCity. When compared to other organizations within the Energy and Manufacturing industry, SolarCity is ranked #33. Among its major competitors, SolarCity is ranked in 2nd place for NPS while Trina Solar is 1st, and First Solar is 3rd. Overall, SolarCity has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $168.75M
Brand at a Glance
82%
Customer Loyalty
4.2/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
SolarCity Ranking
- #33 in Energy and Manufacturing
- #1 / 4 of its competitors
SolarCity NPS
SolarCity's Net Promoter Score (NPS) is a 57 with 74% Promoters, 9% Passives, and 17% Detractors. Net Promoter Score tracks whether SolarCity's customers would recommend using the product based on a scale of -100 to 100.
SolarCity Overall NPS
| 74% | Promoters |
|---|---|
| 9% | Passives |
| 17% | Detractors |
SolarCity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 52 | Oct 2021 | 52 |
Nov 2021 54 | Nov 2021 | 54 |
Dec 2021 55 | Dec 2021 | 55 |
Jan 2022 53 | Jan 2022 | 53 |
Mar 2022 48 | Mar 2022 | 48 |
Apr 2022 52 | Apr 2022 | 52 |
May 2022 53 | May 2022 | 53 |
Jul 2022 57 | Jul 2022 | 57 |
Aug 2022 58 | Aug 2022 | 58 |
Oct 2022 60 | Oct 2022 | 60 |
Nov 2022 60 | Nov 2022 | 60 |
Dec 2022 57 | Dec 2022 | 57 |
How Other Brands Compare
SolarCity is ranked first for NPS among its competitors. First Solar and Sunrun come in second and third, with Vivint coming in at #4. Among those competitors, it is the lowest valued company behind Sunrun.
SolarCity |  Sunrun |  First Solar |  Vivint | |
| Global Ranking | #456 | #- | #- | #- |
| NPS | 57 | -73 | 9 | -76 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $168.75M | $11.17B | $9.64B | $3.83B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SolarCity NPS by Gender
SolarCity's NPS was rated 78 by Male customers on Comparably.
Male
78
SolarCity's NPS was rated 78 by Male customers on Comparably.
89%
Promoters
0%
Passives
11%
Detractors
Female
N/A
SolarCity's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SolarCity NPS by Ethnicity
SolarCity's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other 25 | Other | 25 |
SolarCity NPS by Age
SolarCity's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
SolarCity NPS by Usage
SolarCity's NPS was rated 61 points by customers who have used SolarCity's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 61 | Less than 1 Year | 61 |
SolarCity NPS vs. Competitors
Compared to its competitors, SolarCity's NPS is rated right above First Solar, and is preceded by Trina Solar.
| COMPANY | NPS Score | |
|---|---|---|
 | Trina Solar | 100 |
| SolarCity | 57 |
| First Solar | 9 |
 | SunEdison | 0 |
 | BlocPower | N/A |
 | Verengo Solar | N/A |
| Sunrun | -73 |
| Vivint | -76 |
SolarCity NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, SolarCity's NPS is rated right above Toyota.
| COMPANY | NPS Score | |
|---|---|---|
| SolarCity | 57 |
 | Toyota | 43 |
 | Mercedes-Benz USA | 39 |
 | Honda | 37 |
 | Audi | 34 |
 | Tesla | 29 |
 | 3M | 22 |
 | Stanley Black & Decker | 22 |
 | Ford Motor Company | 13 |
SolarCity Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of SolarCity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SolarCity Customer Loyalty Score by Gender
SolarCity's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
SolarCity Customer Loyalty Score by Ethnicity
SolarCity's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SolarCity.
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
SolarCity Customer Loyalty Score by Age
SolarCity's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
41-45 70% | 41-45 | 70% |
SolarCity Customer Loyalty Score by Usage
SolarCity's Customer Loyalty score was rated 89% by customers who have used SolarCity's products/services for Less than 1 Year.
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SolarCity Customer Loyalty vs. Competitors
Compared to its competitors, SolarCity's Customer Loyalty score is rated right above First Solar, and is preceded by Trina Solar.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Trina Solar | 100% |
| SolarCity | 82% |
| First Solar | 72% |
| Vivint | 68% |
| Sunrun | 62% |
| SunEdison | 55% |
| BlocPower | N/A |
| Verengo Solar | N/A |
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Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, SolarCity's Customer Loyalty score is rated right above Stanley Black & Decker, and is preceded by Toyota.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Toyota | 83% |
| SolarCity | 82% |
| Stanley Black & Decker | 82% |
| 3M | 80% |
| Ford Motor Company | 80% |
| Tesla | 77% |
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SolarCity Product Quality
4.2/5
SolarCity has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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SolarCity Product Information
SolarCity’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.solarcity.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Energy
Real Estate
Construction
Quick Insights into SolarCity Product Quality
SolarCity's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked SolarCity Product Quality the Highest
Ranked SolarCity Product Quality the Lowest
SolarCity Product Quality Score by Gender
SolarCity's Product Quality score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
SolarCity Product Quality Score by Ethnicity
SolarCity's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.1 | Other | 4.1 |
SolarCity Product Quality Score by Age
SolarCity's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
41-45 5 | 41-45 | 5 |
SolarCity Product Quality Score by Usage
SolarCity's Product Quality score was rated 4.7 stars by customers who have used SolarCity's products/services for Less than 1 Year.
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SolarCity Product Quality vs. Competitors
Compared to its competitors, SolarCity's Product Quality score is rated right above First Solar, and is preceded by Trina Solar.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trina Solar | 5/5 |
| SolarCity | 4.2/5 |
| First Solar | 3.5/5 |
| SunEdison | 2.8/5 |
| Vivint | 1.6/5 |
| Sunrun | 1.5/5 |
| BlocPower | N/A |
| Verengo Solar | N/A |
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Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, SolarCity's Product Quality score is rated right above Mercedes-Benz USA.
| COMPANY | Product Quality Score | |
|---|---|---|
| SolarCity | 4.2/5 |
| Mercedes-Benz USA | 4.2/5 |
| Honda | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla | 3.9/5 |
| 3M | 3.9/5 |
| Audi | 3.9/5 |
| Stanley Black & Decker | 3.8/5 |
| Ford Motor Company | 3.5/5 |
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SolarCity Pricing
SolarCity ROI & Value For Money
3.7/5
SolarCity has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into SolarCity ROI
SolarCity's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked SolarCity ROI the Highest
Ranked SolarCity ROI the Lowest
SolarCity ROI Score by Gender
SolarCity's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
SolarCity ROI Score by Ethnicity
SolarCity's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.5 | Other | 3.5 |
SolarCity ROI Score by Age
SolarCity's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
41-45 4.3 | 41-45 | 4.3 |
SolarCity ROI Score by Usage
SolarCity's ROI score was rated 4.3 stars by customers who have used SolarCity's products/services for Less than 1 Year.
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SolarCity Pricing vs. Competitors
Compared to its competitors, SolarCity's ROI score is rated right above First Solar, and is preceded by Trina Solar.
| COMPANY | Pricing Score | |
|---|---|---|
| SunEdison | 5/5 |
| Trina Solar | 4.7/5 |
| SolarCity | 3.7/5 |
| First Solar | 3.1/5 |
| Sunrun | 1.5/5 |
| Vivint | 1.5/5 |
| BlocPower | N/A |
| Verengo Solar | N/A |
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ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, SolarCity's ROI score is rated right above Stanley Black & Decker, and is preceded by Audi.
| COMPANY | Pricing Score | |
|---|---|---|
| Toyota | 4/5 |
| Mercedes-Benz USA | 4/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| 3M | 3.8/5 |
| Audi | 3.8/5 |
| SolarCity | 3.7/5 |
| Stanley Black & Decker | 3.7/5 |
| Ford Motor Company | 3.4/5 |
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SolarCity Customer Satisfaction (CSAT)
SolarCity Customer Satisfaction (CSAT) Score
87 / 100
SolarCity has an overall Customer Satisfaction score of 87 rated by its users and customers.
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Very Satisfied
64%
Satisfied
23%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SolarCity Customer Satisfaction
SolarCity's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 41-45.
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Ranked SolarCity Customer Satisfaction the Highest
Ranked SolarCity Customer Satisfaction the Lowest
SolarCity Customer Satisfaction Score by Gender
SolarCity's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 86% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
SolarCity Customer Satisfaction Score by Ethnicity
CSAT according to Other
SolarCity's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
SolarCity Customer Satisfaction Score by Age
SolarCity's Customer Satisfaction score was rated 100 points by customers ages 26-30 and customers ages 41-45 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 41-45 | 100% |
SolarCity Customer Satisfaction Score by Usage
SolarCity's Customer Satisfaction score was rated 83 points by customers who have used SolarCity's products/services for Less than 1 Year.
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SolarCity Customer Satisfaction vs. Competitors
Compared to its competitors, SolarCity's Customer Satisfaction score is rated right above First Solar, and is preceded by Trina Solar.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trina Solar | 100% |
| SolarCity | 87% |
| First Solar | 69% |
| SunEdison | 50% |
| Sunrun | 13% |
| Vivint | 12% |
| BlocPower | 0% |
| Verengo Solar | 0% |
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Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, SolarCity's Customer Satisfaction score is rated right above Toyota.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SolarCity | 87% |
| Toyota | 82% |
| Honda | 81% |
| Mercedes-Benz USA | 80% |
| 3M | 75% |
| Tesla | 74% |
| Audi | 74% |
| Stanley Black & Decker | 70% |
| Ford Motor Company | 61% |
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SolarCity Customer Service
3.9/5
SolarCity has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About SolarCity's Customer Service
Address
San Mateo, CA 94402
Website
http://www.solarcity.com
Phone Number
(650)638-1028
Quick Insights into SolarCity Customer Service
SolarCity's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked SolarCity Customer Service the Highest
Ranked SolarCity Customer Service the Lowest
SolarCity Customer Service Score by Gender
SolarCity's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
SolarCity Customer Service Score by Ethnicity
SolarCity's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 3.9 | Other | 3.9 |
SolarCity Customer Service Score by Age
SolarCity's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
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40
60
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| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
41-45 4.3 | 41-45 | 4.3 |
SolarCity Customer Service Score by Usage
SolarCity's Customer Service score was rated 4.4 stars by customers who have used SolarCity's products/services for Less than 1 Year.
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SolarCity Customer Service vs. Competitors
Compared to its competitors, SolarCity's Customer Service score is rated right above First Solar, and is preceded by SunEdison.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trina Solar | 5/5 |
| SunEdison | 5/5 |
| SolarCity | 3.9/5 |
| First Solar | 3/5 |
| Vivint | 1.5/5 |
| Sunrun | 1.5/5 |
| BlocPower | N/A |
| Verengo Solar | N/A |
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Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, SolarCity's Customer Service score is rated right above Tesla, and is preceded by Honda.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4/5 |
| Honda | 4/5 |
| SolarCity | 3.9/5 |
| Tesla | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| 3M | 3.8/5 |
| Ford Motor Company | 3.4/5 |
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SolarCity as an Employer
3.9/5
SolarCity has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SolarCity scored a 57 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of SolarCity would recommend the brand to a friend. ENPS measures how likely SolarCity employees would recommend working at SolarCity to a friend.
Net Promoter Score
57
NPS Score
| 74% | Promoters |
|---|---|
| 9% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
Global Ranking Snapshot
SolarCity is ranked #456 in the Global Top 100 Brands. It ranks just behind HarperCollins and just ahead of Fujitsu.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
454 |  | MINDBODY, Inc. |  | Rick Stollmeyer | Tech |
455 |  | HarperCollins |  | Brian Murray | Media and Entertainment |
456 | | SolarCity | | Lyndon Rive | Energy and Manufacturing |
457 |  | Fujitsu |  | Tatsuya Tanaka | Tech |
458 |  | Splunk |  | Gary Steele | Tech |
459 |  | Equinox |  | Harvey Spevak | Health and Wellness |
460 |  | Vista |  | Florian Baumgartner | Retail |
Energy and Manufacturing Ranking Snapshot
SolarCity is ranked #33 in the Energy and Manufacturing Industry. It ranks just behind Southern Company and just ahead of Georgia-Pacific.
| RANK | COMPANY | Location | |
|---|---|---|---|
31 |  | ABB Ltd | Cary, NC |
32 |  | Southern Company | Atlanta, GA |
33 | | SolarCity | San Mateo, CA |
34 |  | Georgia-Pacific | Atlanta, GA |
35 |  | Phillips66 | Houston, TX |
36 |  | ExxonMobil | Irving, TX |
37 |  | Applied Materials |
