Vivint NPS & Customer Reviews

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Vivint

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Vivint

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About Vivint's Brand

Vivint, an NRG company, is a leading smart home and security provider in the United States, delivering an integrated smart home system with in-home consultation, white-glove professional installation and support, and award-winning 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves over 2 million customers throughout the United States. Among its major competitors, Vivint is ranked in 4th place for NPS while AT&T is 1st, and ADT Corporation is 2nd. Overall, Vivint has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.83B

Brand at a Glance

68%

Customer Loyalty

1.6/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Vivint CMO

Nate Randle

Nate Randle serves as Chief Marketing Officer at Vivint, Inc. He previously served as the senior vice president of marketing for the Utah Jazz, where he directed the marketing, design, social media and game operations for the team. He also served on the executive team that secured the new naming rights partner for the home of the Utah Jazz, which is the Vivint Smart Home Arena. He holds a Bachelor’s degree in Business Finance from the University of Utah.

Vivint Ranking

^#4 / 4 of its competitors

Vivint NPS

Vivint's Net Promoter Score (NPS) is a -76 with 10% Promoters, 4% Passives, and 86% Detractors. Net Promoter Score tracks whether Vivint's customers would recommend using the product based on a scale of -100 to 100.

Vivint Overall NPS

-76

NPS

10%	Promoters
4%	Passives
86%	Detractors

Vivint NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -74	Feb 2025	-74
Mar 2025 -74	Mar 2025	-74
Apr 2025 -76	Apr 2025	-76
May 2025 -76	May 2025	-76
Jun 2025 -76	Jun 2025	-76
Jul 2025 -76	Jul 2025	-76
Aug 2025 -76	Aug 2025	-76
Sep 2025 -76	Sep 2025	-76
Oct 2025 -76	Oct 2025	-76
Nov 2025 -76	Nov 2025	-76
Dec 2025 -76	Dec 2025	-76
Jan 2026 -76	Jan 2026	-76

How Other Brands Compare

Vivint is ranked #4 for NPS among its competitors. AT&T and ADT Corporation come in first and second, with Comcast coming in at third. Among those competitors, it is the lowest valued company behind Comcast.

	Vivint	ADT Corporation	Comcast	AT&T
Global Ranking	#-	#617	#-	#-
NPS	-76	-22	-31	-18
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Negative	Neutral
Valuation Updated every 24 hours for public companies	$3.83B	$7.37B	$249.98B	$217.30B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Vivint NPS by Gender

Male customers rated Vivint's NPS 6 points higher than Female customers.

Male

-89

Vivint's NPS was rated -89 by Male customers on Comparably.

Promoters

Passives

93%

Detractors

Female

-95

Vivint's NPS was rated -95 by Female customers on Comparably.

Promoters

Passives

97%

Detractors

Vivint NPS by Ethnicity

Vivint's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -90	Caucasian	-90
Hispanic or Latino -90	Hispanic or Latino	-90
African American/Black -90	African American/Black	-90
Asian or Pacific Islander -78	Asian or Pacific Islander	-78
Native American -100	Native American	-100
Other -97	Other	-97

Vivint NPS by Age

Vivint's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

30%

62%

26-30

10%

90%

31-35

13%

87%

36-40

90%

41-45

95%

46-50

92%

51-55

100%

56-60

98%

61-65

97%

66+

97%

Vivint NPS by Usage

Vivint's NPS was rated the highest by customers who have used Vivint's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -87	Less than 1 Year	-87
1 to 2 Years -79	1 to 2 Years	-79
2 to 5 Years -95	2 to 5 Years	-95
5 to 10 Years -91	5 to 10 Years	-91
Over 10 Years -93	Over 10 Years	-93

Vivint NPS vs. Competitors

Compared to its competitors, Vivint's NPS is rated right below Comcast.

COMPANY		NPS Score
	Dwelo	N/A
	AT&T	-18
	ADT Corporation	-22
	Comcast	-31
	Vivint	-76

Vivint Customer Reviews

Out of the 94 Vivint customer reviews 6 were positive and 88 were constructive. Vivint customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Vivint Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Vivint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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68%

32%

Vivint Customer Loyalty Score by Gender

Female customers rated Vivint's Customer Loyalty score 5% higher than Male customers.

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Male

67%

Yes

Female

72%

Yes

Vivint Customer Loyalty Score by Ethnicity

Vivint's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Vivint Customer Loyalty Score by Age

Vivint's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 58%	18-25	58%
26-30 64%	26-30	64%
31-35 57%	31-35	57%
36-40 77%	36-40	77%
41-45 67%	41-45	67%
46-50 85%	46-50	85%
51-55 78%	51-55	78%
56-60 67%	56-60	67%
61-65 64%	61-65	64%
66+ 67%	66+	67%

Vivint Customer Loyalty Score by Usage

Vivint's Customer Loyalty score was rated the highest by customers who have used Vivint's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	49%
1 to 2 Years	63%
2 to 5 Years	79%
5 to 10 Years	80%
Over 10 Years	89%

Vivint Customer Loyalty Score by Industry

Vivint's Customer Loyalty score was rated the highest by Transportation industry customers, and the lowest by Consumer Services industry customers.

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Tech	73%
Accounting	66%
Aerospace and Aviation	63%
Architecture and Planning	64%
Arts and Entertainment	70%
Automotive and Transportation	64%
Banking and Financial Services	63%
Business and Consumer Services	89%
Construction	10%
Consulting	78%
Consumer Services	10%
Education	70%
Government and Public Policy	59%
Healthcare, Hospitals and Medicine	78%
Hospitality	40%
Insurance	70%
Legal	66%
Manufacturing and Machinery	78%
Military and Defense	64%
Energy and Manufacturing	46%
Public Relations and Communications	70%
Real Estate	67%
Retail	78%
Security and Investigations	33%
Telecommunications	70%
Transportation	100%
Utilities	55%

Vivint Customer Loyalty vs. Competitors

Compared to its competitors, Vivint's Customer Loyalty score is rated right above ADT Corporation, and is preceded by Comcast.

COMPANY		Customer Loyalty Score
	AT&T	77%
	Comcast	72%
	Vivint	68%
	ADT Corporation	67%
	Dwelo	N/A

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Vivint Product Quality

1.6/5

Vivint has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.

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Vivint Product Information

Vivint’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Vivint's product the highest. Reviewers from the Public Relations and Communications industry rated Vivint the lowest at 1.8.

Website: http://www.vivint.com

Company Size: 10,000+ Employees

Industry

Consumer Electronics

Quick Insights into Vivint Product Quality

Vivint's Product Quality score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Utilities industry.

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Ranked Vivint Product Quality the Highest

Insurance	3.3
18-25	2.7
Native American	2.1

Ranked Vivint Product Quality the Lowest

Male	1.5
Other	1.5
Utilities	1.5

Vivint Product Quality Score by Gender

Vivint's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Vivint Product Quality Score by Ethnicity

Vivint's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 2.1	Native American	2.1
Other 1.5	Other	1.5

Vivint Product Quality Score by Age

Vivint's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2.7	18-25	2.7
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.6	46-50	1.6
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Vivint Product Quality Score by Usage

Vivint's Product Quality score was rated the highest by customers who have used Vivint's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.6
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.8

Vivint Product Quality Score by Industry

Vivint's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Utilities industry customers.

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Tech	1.5
Accounting	1.7
Aerospace and Aviation	1.5
Architecture and Planning	2.3
Arts and Entertainment	2.3
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.9
Consumer Services	2.1
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.7
Hospitality	2.3
Insurance	3.3
Legal	1.5
Manufacturing and Machinery	1.5
Military and Defense	1.5
Energy and Manufacturing	1.5
Public Relations and Communications	1.8
Real Estate	1.5
Retail	1.5
Security and Investigations	1.9
Telecommunications	1.5
Transportation	1.5
Utilities	1.5

Vivint Product Quality vs. Competitors

Compared to its competitors, Vivint's Product Quality score is rated right above Dwelo, and is preceded by Comcast.

COMPANY		Product Quality Score
	AT&T	2.9/5
	ADT Corporation	2.5/5
	Comcast	2.5/5
	Vivint	1.6/5
	Dwelo	N/A

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Vivint Pricing

Vivint ROI & Value For Money

1.5/5

Vivint has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Vivint Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Vivint.

Quick Insights into Vivint ROI

Vivint's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Utilities industry.

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Ranked Vivint ROI the Highest

Architecture and Planning	2.4
18-25	2.2
Native American	1.9

Ranked Vivint ROI the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Vivint ROI Score by Gender

Vivint's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Vivint ROI Score by Ethnicity

Vivint's ROI score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.9	Native American	1.9
Other 1.5	Other	1.5

Vivint ROI Score by Age

Vivint's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2.2	18-25	2.2
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Vivint ROI Score by Usage

Vivint's ROI score was rated 1.5 stars by customers who have used Vivint's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Vivint ROI Score by Industry

Vivint's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Utilities industry customers.

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Tech	1.5
Accounting	1.6
Aerospace and Aviation	1.5
Architecture and Planning	2.4
Arts and Entertainment	2
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.7
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	2.3
Insurance	1.6
Legal	1.5
Manufacturing and Machinery	1.5
Military and Defense	1.5
Energy and Manufacturing	1.5
Public Relations and Communications	1.6
Real Estate	1.5
Retail	1.5
Security and Investigations	1.5
Telecommunications	1.5
Transportation	1.5
Utilities	1.5

Vivint Pricing vs. Competitors

Compared to its competitors, Vivint's ROI score is rated right above Dwelo, and is preceded by Comcast.

COMPANY		Pricing Score
	AT&T	2.7/5
	ADT Corporation	2.6/5
	Comcast	2.1/5
	Vivint	1.5/5
	Dwelo	N/A

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Vivint Customer Satisfaction (CSAT)

Vivint Customer Satisfaction (CSAT) Score

12 / 100

Vivint has an overall Customer Satisfaction score of 12 rated by its users and customers.

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Very Satisfied	6%
Satisfied	6%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	11%
Very Dissatisfied	74%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

74%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Vivint Customer Satisfaction

Vivint's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Utilities industry.

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Ranked Vivint Customer Satisfaction the Highest

18-25	36%
Architecture and Planning	20%
Asian or Pacific Islander	11%

Ranked Vivint Customer Satisfaction the Lowest

41-45	0%
Native American	0%
Utilities	0%

Vivint Customer Satisfaction Score by Gender

Male customers rated Vivint's Customer Satisfaction score 4 points higher than Female customers.

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7 / 100

Male

	Very Satisfied	4%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	11%
	Very Dissatisfied	81%

3 / 100

Female

	Very Satisfied	2%
	Satisfied	1%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	13%
	Very Dissatisfied	81%

Vivint Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Vivint's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.

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7 / 100

Very Satisfied	4%
Satisfied	3%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	8%
Very Dissatisfied	84%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

84%

CSAT according to Hispanic or Latino

Vivint's Customer Satisfaction (CSAT) score was rated 6% according to Hispanic or Latino users and customers.

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6 / 100

Very Satisfied	3%
Satisfied	3%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	28%
Very Dissatisfied	66%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

28%

Very Dissatisfied

66%

CSAT according to African American/Black

Vivint's Customer Satisfaction (CSAT) score was rated 7% according to African American/Black users and customers.

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7 / 100

Very Satisfied	5%
Satisfied	2%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	13%
Very Dissatisfied	76%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

76%

CSAT according to Asian or Pacific Islander

Vivint's Customer Satisfaction (CSAT) score was rated 11% according to Asian or Pacific Islander users and customers.

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11 / 100

Very Satisfied	11%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	89%

Very Satisfied

11%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

89%

CSAT according to Native American

Vivint's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to Other

Vivint's Customer Satisfaction (CSAT) score was rated 4% according to Other users and customers.

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4 / 100

Very Satisfied	3%
Satisfied	1%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	15%
Very Dissatisfied	78%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

78%

Vivint Customer Satisfaction Score by Age

Vivint's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

36%

26-30

20%

31-35

36-40

10%

41-45

46-50

51-55

56-60

61-65

66+

Vivint Customer Satisfaction Score by Usage

Vivint's Customer Satisfaction score was rated the highest by customers who have used Vivint's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	9
1 to 2 Years	9
2 to 5 Years	2
5 to 10 Years	6
Over 10 Years	6

Vivint Customer Satisfaction Score by Industry

Vivint's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Utilities industry customers.

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{
	"title": "Vivint Customer Satisfaction Score by Industry",
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			"groupId": 104,
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			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
			"text": "Vivint's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 8
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Security and Investigations",
			"groupId": 560,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Security and Investigations customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vivint's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	16
Accounting	16
Aerospace and Aviation	0
Architecture and Planning	20
Arts and Entertainment	0
Automotive and Transportation	20
Banking and Financial Services	0
Business and Consumer Services	0
Construction	0
Consulting	0
Consumer Services	0
Education	0
Government and Public Policy	0
Healthcare, Hospitals and Medicine	8
Hospitality	0
Insurance	0
Legal	0
Manufacturing and Machinery	0
Military and Defense	0
Energy and Manufacturing	0
Public Relations and Communications	0
Real Estate	0
Retail	0
Security and Investigations	0
Telecommunications	0
Transportation	0
Utilities	0

Vivint Customer Satisfaction vs. Competitors

Compared to its competitors, Vivint's Customer Satisfaction score is rated right above Dwelo, and is preceded by Comcast.

COMPANY		Customer Satisfaction (CSAT) Score
	AT&T	44%
	ADT Corporation	37%
	Comcast	27%
	Vivint	12%
	Dwelo	0%

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Vivint Customer Service

1.5/5

Vivint has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Vivint's Customer Service

Address

3401 Ashton Blvd, Lehi, UT 84043

Website

http://www.vivint.com

Phone Number

855-894-8680

Vivint's Social Links

Quick Insights into Vivint Customer Service

Vivint's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Utilities industry.

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Ranked Vivint Customer Service the Highest

18-25	2.4
Consumer Services	1.8
1 to 2 Years	1.5

Ranked Vivint Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Vivint Customer Service Score by Gender

Vivint's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Vivint Customer Service Score by Ethnicity

Vivint's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Vivint Customer Service Score by Age

Vivint's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 2.4	18-25	2.4
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Vivint Customer Service Score by Usage

Vivint's Customer Service score was rated 1.5 stars by customers who have used Vivint's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Vivint Customer Service Score by Industry

Vivint's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Utilities industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.8
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Military and Defense	1.5
Energy and Manufacturing	1.5
Public Relations and Communications	1.5
Real Estate	1.5
Retail	1.5
Security and Investigations	1.5
Telecommunications	1.5
Transportation	1.5
Utilities	1.5

Vivint Customer Service vs. Competitors

Compared to its competitors, Vivint's Customer Service score is rated right above Dwelo, and is preceded by Comcast.

COMPANY		Customer Service Score
	AT&T	2.6/5
	ADT Corporation	2.5/5
	Comcast	2.2/5
	Vivint	1.5/5
	Dwelo	N/A

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Vivint as an Employer

4.5/5

Vivint has a 4.5/5 stars for its overall company culture rated by their employees

top

10%

CEO of Vivint

David Porter

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Vivint scored a -76 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Vivint would recommend the brand to a friend. ENPS measures how likely Vivint employees would recommend working at Vivint to a friend.

Net Promoter Score

-76

NPS Score

10%	Promoters
4%	Passive
86%	Detractors

Employee Net Promoter Score

eNPS Score

55%	Promoters
20%	Passive
25%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail