-73
NPS
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Sunrun
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About Sunrun's Brand
At Sunrun we believe the ultimate way to fuel life is through the cleanest energy on earth. Among its major competitors, Sunrun is ranked in 4th place for NPS while SolarCity is 1st, and Tesla is 2nd. Overall, Sunrun has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $11.17B
Brand at a Glance
62%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Sunrun CMO
Sunrun Ranking
- #3 / 4 of its competitors
Sunrun NPS
Sunrun's Net Promoter Score (NPS) is a -73 with 13% Promoters, 1% Passives, and 86% Detractors. Net Promoter Score tracks whether Sunrun's customers would recommend using the product based on a scale of -100 to 100.
Sunrun Overall NPS
| 13% | Promoters |
|---|---|
| 1% | Passives |
| 86% | Detractors |
Sunrun NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -76 | Nov 2023 | -76 |
Dec 2023 -76 | Dec 2023 | -76 |
Jan 2024 -76 | Jan 2024 | -76 |
Feb 2024 -76 | Feb 2024 | -76 |
Mar 2024 -76 | Mar 2024 | -76 |
Apr 2024 -74 | Apr 2024 | -74 |
May 2024 -74 | May 2024 | -74 |
Jun 2024 -72 | Jun 2024 | -72 |
Aug 2024 -74 | Aug 2024 | -74 |
Sep 2024 -74 | Sep 2024 | -74 |
Apr 2025 -74 | Apr 2025 | -74 |
May 2025 -74 | May 2025 | -74 |
How Other Brands Compare
Sunrun is ranked third for NPS among its competitors. SolarCity and Tesla come in first and second, with Sungevity coming in at #4. Among those competitors, it is the second most valued company behind Tesla.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunrun NPS by Gender
Male customers rated Sunrun's NPS 16 points higher than Female customers.
Male
-74
Sunrun's NPS was rated -74 by Male customers on Comparably.
12%
Promoters
2%
Passives
86%
Detractors
Female
-90
Sunrun's NPS was rated -90 by Female customers on Comparably.
5%
Promoters
0%
Passives
95%
Detractors
Sunrun NPS by Ethnicity
Sunrun's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -79 | Caucasian | -79 |
Hispanic or Latino -68 | Hispanic or Latino | -68 |
African American/Black -84 | African American/Black | -84 |
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Other -94 | Other | -94 |
Sunrun NPS by Age
Sunrun's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sunrun NPS by Usage
Sunrun's NPS was rated the highest by customers who have used Sunrun's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -70 | 1 to 2 Years | -70 |
2 to 5 Years -88 | 2 to 5 Years | -88 |
5 to 10 Years -78 | 5 to 10 Years | -78 |
Over 10 Years -86 | Over 10 Years | -86 |
Sunrun Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Sunrun users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sunrun Customer Loyalty Score by Gender
Female customers rated Sunrun's Customer Loyalty score 8% higher than Male customers.
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Male
60%
Yes
Female
68%
Yes
Sunrun Customer Loyalty Score by Ethnicity
Sunrun's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sunrun.
66
out of 100
Caucasian
57
out of 100
Hispanic or Latino
70
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
72
out of 100
Other
Sunrun Customer Loyalty Score by Age
Sunrun's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 82% | 26-30 | 82% |
31-35 79% | 31-35 | 79% |
36-40 79% | 36-40 | 79% |
41-45 74% | 41-45 | 74% |
46-50 67% | 46-50 | 67% |
51-55 49% | 51-55 | 49% |
56-60 61% | 56-60 | 61% |
61-65 64% | 61-65 | 64% |
66+ 57% | 66+ | 57% |
Sunrun Customer Loyalty Score by Usage
Sunrun's Customer Loyalty score was rated the highest by customers who have used Sunrun's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sunrun Customer Loyalty Score by Industry
Sunrun's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Sunrun Customer Loyalty vs. Competitors
Compared to its competitors, Sunrun's Customer Loyalty score is rated right below Vivint.
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Sunrun Product Quality
1.5/5
Sunrun has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Sunrun Product Information
Sunrun’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Sunrun's product the highest. Reviewers from the Tech industry rated Sunrun the lowest at 1.5.
- Website
- http://www.sunrun.com
- Company Size
- 10,000+ Employees
Industry
Renewables and Environment
Quick Insights into Sunrun Product Quality
Sunrun's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Transportation industry.
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Ranked Sunrun Product Quality the Highest
Ranked Sunrun Product Quality the Lowest
Sunrun Product Quality Score by Gender
Sunrun's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Sunrun Product Quality Score by Ethnicity
Sunrun's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Other 1.5 | Other | 1.5 |
Sunrun Product Quality Score by Age
Sunrun's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
31-35 2.2 | 31-35 | 2.2 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sunrun Product Quality Score by Usage
Sunrun's Product Quality score was rated 1.5 stars by customers who have used Sunrun's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Sunrun Product Quality Score by Industry
Sunrun's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Transportation industry customers.
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Sunrun Product Quality vs. Competitors
Compared to its competitors, Sunrun's Product Quality score is rated right below Vivint.
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Sunrun Pricing
Sunrun ROI & Value For Money
1.5/5
Sunrun has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Sunrun Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Sunrun.
Quick Insights into Sunrun ROI
Sunrun's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Transportation industry.
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Ranked Sunrun ROI the Highest
Ranked Sunrun ROI the Lowest
Sunrun ROI Score by Gender
Sunrun's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Sunrun ROI Score by Ethnicity
Sunrun's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sunrun.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 1.5 | Other | 1.5 |
Sunrun ROI Score by Age
Sunrun's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.7 | 26-30 | 2.7 |
31-35 2.2 | 31-35 | 2.2 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sunrun ROI Score by Usage
Sunrun's ROI score was rated the highest by customers who have used Sunrun's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sunrun ROI Score by Industry
Sunrun's ROI score was rated the highest by Consulting industry customers, and the lowest by Transportation industry customers.
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Sunrun Pricing vs. Competitors
Compared to its competitors, Sunrun's ROI score is rated right above Vivint, and is preceded by Sungevity.
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Sunrun Customer Satisfaction (CSAT)
Sunrun Customer Satisfaction (CSAT) Score
13 / 100
Sunrun has an overall Customer Satisfaction score of 13 rated by its users and customers.
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Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
7%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sunrun Customer Satisfaction
Sunrun's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Transportation industry.
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Ranked Sunrun Customer Satisfaction the Highest
Ranked Sunrun Customer Satisfaction the Lowest
Sunrun Customer Satisfaction Score by Gender
Male customers rated Sunrun's Customer Satisfaction score 12 points higher than Female customers.
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17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 8% | |
Very Dissatisfied | 71% |
5 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 89% |
Sunrun Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sunrun's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
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11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
9%
Very Dissatisfied
78%
CSAT according to Hispanic or Latino
Sunrun's Customer Satisfaction (CSAT) score was rated 29% according to Hispanic or Latino users and customers.
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29 / 100
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
71%
CSAT according to African American/Black
Sunrun's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
91%
CSAT according to Asian or Pacific Islander
Sunrun's Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Sunrun's Customer Satisfaction (CSAT) score was rated 4% according to Other users and customers.
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4 / 100
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
89%
Sunrun Customer Satisfaction Score by Age
Sunrun's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sunrun.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 30% | |||||||||||||||
| 41-45 | 17% | |||||||||||||||
| 46-50 | 8% | |||||||||||||||
| 51-55 | 13% | |||||||||||||||
| 56-60 | 10% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 3% |
Sunrun Customer Satisfaction Score by Usage
Sunrun's Customer Satisfaction score was rated the highest by customers who have used Sunrun's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sunrun Customer Satisfaction Score by Industry
Sunrun's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Transportation industry customers.
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{
"title": "Sunrun Customer Satisfaction Score by Industry",
"text": "Sunrun's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Transportation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 31,
"stars": 0,
"csatScore": 31,
"text": "Sunrun's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 31
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sunrun's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Sunrun's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Sunrun's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "Sunrun's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sunrun's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sunrun's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Sunrun's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sunrun's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sunrun's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sunrun's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sunrun's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sunrun's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sunrun's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sunrun's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Transportation",
"groupId": 567,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sunrun's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Utilities",
"groupId": 568,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Sunrun's Customer Satisfaction score is rated by Utilities customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
}
]
}Sunrun Customer Satisfaction vs. Competitors
Compared to its competitors, Sunrun's Customer Satisfaction score is rated right above Vivint, and is preceded by SunPower Corporation.
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Sunrun Customer Service
1.5/5
Sunrun has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Sunrun's Customer Service
Address
225 Bush St #1400, San Francisco, CA 94105
Website
http://www.sunrun.com
Phone Number
+1-415-580-6900
Sunrun's Social Links
Quick Insights into Sunrun Customer Service
Sunrun's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Transportation industry.
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Ranked Sunrun Customer Service the Highest
Ranked Sunrun Customer Service the Lowest
Sunrun Customer Service Score by Gender
Sunrun's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Sunrun Customer Service Score by Ethnicity
Sunrun's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sunrun.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Other 1.5 | Other | 1.5 |
Sunrun Customer Service Score by Age
Sunrun's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sunrun.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.9 | 26-30 | 2.9 |
31-35 2.2 | 31-35 | 2.2 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sunrun Customer Service Score by Usage
Sunrun's Customer Service score was rated 1.5 stars by customers who have used Sunrun's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Sunrun Customer Service Score by Industry
Sunrun's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Transportation industry customers.
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Sunrun Customer Service vs. Competitors
Compared to its competitors, Sunrun's Customer Service score is rated right below Vivint.
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Sunrun as an Employer
4.7/5
Sunrun has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sunrun scored a -73 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunrun would recommend the brand to a friend. ENPS measures how likely Sunrun employees would recommend working at Sunrun to a friend.
Net Promoter Score
-73
NPS Score
| 13% | Promoters |
|---|---|
| 1% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
