-12
NPS
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SunPower Corporation
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About SunPower Corporation's Brand
SunPower Corporation delivers high-performance solar electric systems worldwide for residential, commercial and utility-scale customers. Among its major competitors, SunPower Corporation is ranked in 3rd place for NPS while Tesla is 1st, and First Solar is 2nd.Their current market cap is $6.43B
Brand at a Glance
75%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
SunPower Corporation Ranking
- #2 / 4 of its competitors
SunPower Corporation NPS
SunPower Corporation's Net Promoter Score (NPS) is a -12 with 41% Promoters, 6% Passives, and 53% Detractors. Net Promoter Score tracks whether SunPower Corporation's customers would recommend using the product based on a scale of -100 to 100.
SunPower Corporation Overall NPS
| 41% | Promoters |
|---|---|
| 6% | Passives |
| 53% | Detractors |
SunPower Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -1 | Feb 2023 | -1 |
Apr 2023 -11 | Apr 2023 | -11 |
May 2023 -13 | May 2023 | -13 |
Jul 2023 -11 | Jul 2023 | -11 |
Aug 2023 -8 | Aug 2023 | -8 |
Sep 2023 -12 | Sep 2023 | -12 |
Oct 2023 -14 | Oct 2023 | -14 |
Feb 2024 -12 | Feb 2024 | -12 |
Mar 2024 -13 | Mar 2024 | -13 |
Apr 2024 -13 | Apr 2024 | -13 |
May 2024 -11 | May 2024 | -11 |
Feb 2025 -13 | Feb 2025 | -13 |
How Other Brands Compare
SunPower Corporation is ranked second for NPS among its competitors. Tesla and Total come in first and third, with Sunrun coming in at #4. Among those competitors, it is the lowest valued company behind Tesla.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SunPower Corporation NPS by Gender
Male customers rated SunPower Corporation's NPS 5 points higher than Female customers.
Male
-55
SunPower Corporation's NPS was rated -55 by Male customers on Comparably.
20%
Promoters
5%
Passives
75%
Detractors
Female
-60
SunPower Corporation's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
SunPower Corporation NPS by Ethnicity
SunPower Corporation's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -62 | Caucasian | -62 |
Other -66 | Other | -66 |
SunPower Corporation NPS by Age
SunPower Corporation's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
SunPower Corporation NPS by Usage
SunPower Corporation's NPS was rated the highest by customers who have used SunPower Corporation's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -46 | Less than 1 Year | -46 |
1 to 2 Years -51 | 1 to 2 Years | -51 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
SunPower Corporation NPS vs. Competitors
Compared to its competitors, SunPower Corporation's NPS is rated right above Total, and is preceded by First Solar.
| COMPANY | NPS Score | |
|---|---|---|
 | Tesla | 29 |
 | First Solar | 9 |
| SunPower Corporation | -12 |
 | Total | -34 |
 | Sunrun | -73 |
SunPower Corporation Customer Reviews
Out of the 4 SunPower Corporation customer reviews 2 were positive and 2 were constructive. SunPower Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SunPower Corporation Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of SunPower Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SunPower Corporation Customer Loyalty Score by Gender
Male customers rated SunPower Corporation's Customer Loyalty score 5% higher than Female customers.
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Male
69%
Yes
Female
64%
Yes
SunPower Corporation Customer Loyalty Score by Ethnicity
SunPower Corporation's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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65
out of 100
Caucasian
85
out of 100
Other
SunPower Corporation Customer Loyalty Score by Age
SunPower Corporation's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
56-60 70% | 56-60 | 70% |
66+ 70% | 66+ | 70% |
SunPower Corporation Customer Loyalty Score by Usage
SunPower Corporation's Customer Loyalty score was rated the highest by customers who have used SunPower Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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SunPower Corporation Customer Loyalty Score by Industry
SunPower Corporation's Customer Loyalty score was rated 73% by Tech industry customers.
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SunPower Corporation Customer Loyalty vs. Competitors
Compared to its competitors, SunPower Corporation's Customer Loyalty score is rated right above First Solar, and is preceded by Tesla.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tesla | 77% |
| SunPower Corporation | 75% |
| First Solar | 72% |
| Sunrun | 62% |
| Total | 53% |
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SunPower Corporation Product Quality
2.9/5
SunPower Corporation has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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SunPower Corporation Product Information
SunPower Corporation’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SunPower Corporation's product the highest.
- Website
- http://www.sunpower.com
- Company Size
- 5,001-10,000 Employees
Industry
Renewables and Environment
Quick Insights into SunPower Corporation Product Quality
SunPower Corporation's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked SunPower Corporation Product Quality the Highest
Ranked SunPower Corporation Product Quality the Lowest
SunPower Corporation Product Quality Score by Gender
Male customers rated SunPower Corporation's Product Quality score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
SunPower Corporation Product Quality Score by Ethnicity
SunPower Corporation's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 2 | Other | 2 |
SunPower Corporation Product Quality Score by Age
SunPower Corporation's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.9 | 31-35 | 1.9 |
56-60 1.8 | 56-60 | 1.8 |
66+ 1.8 | 66+ | 1.8 |
SunPower Corporation Product Quality Score by Usage
SunPower Corporation's Product Quality score was rated the highest by customers who have used SunPower Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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SunPower Corporation Product Quality Score by Industry
SunPower Corporation's Product Quality score was rated 2.4 stars by Tech industry customers.
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SunPower Corporation Product Quality vs. Competitors
Compared to its competitors, SunPower Corporation's Product Quality score is rated right above Sunrun, and is preceded by Total.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tesla | 3.9/5 |
| First Solar | 3.5/5 |
| Total | 3.5/5 |
| SunPower Corporation | 2.9/5 |
| Sunrun | 1.5/5 |
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SunPower Corporation Pricing
SunPower Corporation ROI & Value For Money
2.7/5
SunPower Corporation has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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SunPower Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into SunPower Corporation ROI
SunPower Corporation's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.
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Ranked SunPower Corporation ROI the Highest
Ranked SunPower Corporation ROI the Lowest
SunPower Corporation ROI Score by Gender
SunPower Corporation's ROI score was rated 2.1 by both Female and Male customers on Comparably.
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Male
2.1/5
Female
2.1/5
SunPower Corporation ROI Score by Ethnicity
SunPower Corporation's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 2.1 | Other | 2.1 |
SunPower Corporation ROI Score by Age
SunPower Corporation's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SunPower Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
SunPower Corporation ROI Score by Usage
SunPower Corporation's ROI score was rated the highest by customers who have used SunPower Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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SunPower Corporation ROI Score by Industry
SunPower Corporation's ROI score was rated 2.4 stars by Tech industry customers.
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SunPower Corporation Pricing vs. Competitors
Compared to its competitors, SunPower Corporation's ROI score is rated right above Sunrun, and is preceded by First Solar.
| COMPANY | Pricing Score | |
|---|---|---|
| Tesla | 3.9/5 |
| Total | 3.3/5 |
| First Solar | 3.1/5 |
| SunPower Corporation | 2.7/5 |
| Sunrun | 1.5/5 |
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SunPower Corporation Customer Satisfaction (CSAT)
SunPower Corporation Customer Satisfaction (CSAT) Score
44 / 100
SunPower Corporation has an overall Customer Satisfaction score of 44 rated by its users and customers.
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Very Satisfied
24%
Satisfied
20%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
9%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SunPower Corporation Customer Satisfaction
SunPower Corporation's Customer Satisfaction score was rated highest by customers who have used SunPower Corporation's products/services for 1 to 2 Years, and rated lowest by customers ages 56-60.
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Ranked SunPower Corporation Customer Satisfaction the Highest
Ranked SunPower Corporation Customer Satisfaction the Lowest
SunPower Corporation Customer Satisfaction Score by Gender
Male customers rated SunPower Corporation's Customer Satisfaction score 16 points higher than Female customers.
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36 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 6% | |
Very Dissatisfied | 53% |
20 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
SunPower Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SunPower Corporation's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
8%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
62%
CSAT according to Other
SunPower Corporation's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
50%
SunPower Corporation Customer Satisfaction Score by Age
SunPower Corporation's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 50% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 25% |
SunPower Corporation Customer Satisfaction Score by Usage
SunPower Corporation's Customer Satisfaction score was rated the highest by customers who have used SunPower Corporation's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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SunPower Corporation Customer Satisfaction Score by Industry
SunPower Corporation's Customer Satisfaction score was rated 50 points by Tech industry customers.
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"label": "Tech",
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}SunPower Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, SunPower Corporation's Customer Satisfaction score is rated right above Sunrun, and is preceded by Total.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tesla | 74% |
| First Solar | 69% |
| Total | 50% |
| SunPower Corporation | 45% |
| Sunrun | 13% |
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SunPower Corporation Customer Service
2.6/5
SunPower Corporation has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About SunPower Corporation's Customer Service
Address
Palo Alto, CA 95134
Website
http://www.sunpower.com
Phone Number
1-408-240-5500
SunPower Corporation's Social Links
Quick Insights into SunPower Corporation Customer Service
SunPower Corporation's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked SunPower Corporation Customer Service the Highest
Ranked SunPower Corporation Customer Service the Lowest
SunPower Corporation Customer Service Score by Gender
Male customers rated SunPower Corporation's Customer Service score 0.6 stars higher than Female customers.
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Male
2.1/5
Female
1.5/5
SunPower Corporation Customer Service Score by Ethnicity
SunPower Corporation's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 2.2 | Other | 2.2 |
SunPower Corporation Customer Service Score by Age
SunPower Corporation's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
56-60 1.6 | 56-60 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
SunPower Corporation Customer Service Score by Usage
SunPower Corporation's Customer Service score was rated the highest by customers who have used SunPower Corporation's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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SunPower Corporation Customer Service Score by Industry
SunPower Corporation's Customer Service score was rated 2.4 stars by Tech industry customers.
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SunPower Corporation Customer Service vs. Competitors
Compared to its competitors, SunPower Corporation's Customer Service score is rated right above Sunrun, and is preceded by First Solar.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tesla | 3.8/5 |
| Total | 3.3/5 |
| First Solar | 3/5 |
| SunPower Corporation | 2.6/5 |
| Sunrun | 1.5/5 |
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SunPower Corporation as an Employer
3.3/5
SunPower Corporation has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
SunPower Corporation scored a -12 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of SunPower Corporation would recommend the brand to a friend. ENPS measures how likely SunPower Corporation employees would recommend working at SunPower Corporation to a friend.
Net Promoter Score
-12
NPS Score
| 41% | Promoters |
|---|---|
| 6% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
