First Solar NPS & Customer Reviews

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First Solar

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First Solar

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About First Solar's Brand

First Solar manufactures thin film photovoltaic modules and provides PV power plants and supporting services. Among its major competitors, First Solar is ranked in 5th place for NPS while Trina Solar is 1st, and JA Solar Holdings, Co. is 2nd.Their current market cap is $9.64B

Brand at a Glance

72%

Customer Loyalty

3.5/5

Product Quality

3.1/5

Pricing

3/5

Customer Service

First Solar Ranking

^#2 / 4 of its competitors

First Solar NPS

First Solar's Net Promoter Score (NPS) is a 9 with 40% Promoters, 29% Passives, and 31% Detractors. Net Promoter Score tracks whether First Solar's customers would recommend using the product based on a scale of -100 to 100.

First Solar Overall NPS

NPS

40%	Promoters
29%	Passives
31%	Detractors

First Solar NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 7	Jan 2023	7
Feb 2023 4	Feb 2023	4
Apr 2023 0	Apr 2023	0
Oct 2023 6	Oct 2023	6
Nov 2023 12	Nov 2023	12
Jan 2024 15	Jan 2024	15
Mar 2024 16	Mar 2024	16
Apr 2024 13	Apr 2024	13
Jul 2024 10	Jul 2024	10
Feb 2025 10	Feb 2025	10
Jun 2025 12	Jun 2025	12
Dec 2025 9	Dec 2025	9

How Other Brands Compare

First Solar is ranked second for NPS among its competitors. SolarCity and Power Integrations come in first and third, with Direct Energy coming in at #4. Among those competitors, it is the most valued company.

	First Solar	SolarCity	Power Integrations	Direct Energy
Global Ranking	#-	#456	#-	#-
NPS	9	57	-20	-71
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$9.64B	$168.75M	$5.27B	$4.18B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

First Solar NPS by Gender

Female customers rated First Solar's NPS 33 points higher than Male customers.

Male

First Solar's NPS was rated by Male customers on Comparably.

33%

Promoters

34%

Passives

33%

Detractors

Female

First Solar's NPS was rated 33 by Female customers on Comparably.

50%

Promoters

33%

Passives

17%

Detractors

First Solar NPS by Ethnicity

First Solar's NPS was rated 0 points by both Caucasian and Other customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
Other 0	Other	0

First Solar NPS by Age

First Solar's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

36-40

50%

33%

17%

41-45

33%

34%

33%

First Solar NPS by Usage

First Solar's NPS was rated the highest by customers who have used First Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -17	Less than 1 Year	-17
1 to 2 Years 16	1 to 2 Years	16
2 to 5 Years 0	2 to 5 Years	0

First Solar NPS vs. Competitors

Compared to its competitors, First Solar's NPS is rated right above Hanwha Q CELLS, and is preceded by Canadian Solar.

COMPANY		NPS Score
	Trina Solar	100
	JA Solar Holdings, Co.	100
	SolarCity	57
	Canadian Solar	22
	First Solar	9
	Hanwha Q CELLS	0
	JinkoSolar Holding	0
	SunEdison	0
	Vicor Corporation	0
	Renesola	0
	Power Integrations	-20
	Direct Energy	-71

First Solar Customer Reviews

Out of the 4 First Solar customer reviews 4 were positive and 0 were constructive. First Solar customer reviews reflect that all customers have a favorable experience using the products/services of the company.

First Solar Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of First Solar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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72%

28%

First Solar Customer Loyalty Score by Gender

Male customers rated First Solar's Customer Loyalty score 10% higher than Female customers.

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Male

80%

Yes

Female

70%

Yes

First Solar Customer Loyalty Score by Ethnicity

First Solar's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

First Solar Customer Loyalty Score by Age

First Solar's Customer Loyalty score was rated 70% by customers ages 36-40 and customers ages 41-45 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
36-40 70%	36-40	70%
41-45 70%	41-45	70%

First Solar Customer Loyalty Score by Usage

First Solar's Customer Loyalty score was rated the highest by customers who have used First Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
1 to 2 Years	85%
2 to 5 Years	70%

First Solar Customer Loyalty Score by Industry

First Solar's Customer Loyalty score was rated 70% by Tech industry customers.

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Tech	70%

First Solar Customer Loyalty vs. Competitors

Compared to its competitors, First Solar's Customer Loyalty score is rated right above JinkoSolar Holding, and is preceded by Canadian Solar.

COMPANY		Customer Loyalty Score
	Trina Solar	100%
	JA Solar Holdings, Co.	100%
	Vicor Corporation	100%
	Renesola	100%
	Power Integrations	100%
	SolarCity	82%
	Canadian Solar	77%
	First Solar	72%
	JinkoSolar Holding	72%
	Direct Energy	65%
	SunEdison	55%
	Hanwha Q CELLS	50%

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First Solar Product Quality

3.5/5

First Solar has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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First Solar Product Information

First Solar’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated First Solar's product the highest.

Website: http://www.firstsolar.com

Company Size: 5,001-10,000 Employees

Industry

Energy and Manufacturing

Energy

Quick Insights into First Solar Product Quality

First Solar's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Other customers.

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Ranked First Solar Product Quality the Highest

41-45	4.6
1 to 2 Years	4.1
Female	4.1

Ranked First Solar Product Quality the Lowest

Male	3.6
Less than 1 Year	3.5
Other	3

First Solar Product Quality Score by Gender

Female customers rated First Solar's Product Quality score 0.5 stars higher than Male customers.

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Male

3.6/5

Female

4.1/5

First Solar Product Quality Score by Ethnicity

First Solar's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Other 3	Other	3

First Solar Product Quality Score by Age

First Solar's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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Summary	Age	Score
36-40 4.1	36-40	4.1
41-45 4.6	41-45	4.6

First Solar Product Quality Score by Usage

First Solar's Product Quality score was rated the highest by customers who have used First Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	4.1
2 to 5 Years	3.5

First Solar Product Quality Score by Industry

First Solar's Product Quality score was rated 3.6 stars by Tech industry customers.

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Tech	3.6

First Solar Product Quality vs. Competitors

Compared to its competitors, First Solar's Product Quality score is rated right above Power Integrations, and is preceded by Canadian Solar.

COMPANY		Product Quality Score
	Trina Solar	5/5
	JA Solar Holdings, Co.	5/5
	Vicor Corporation	4.5/5
	SolarCity	4.2/5
	Renesola	4/5
	Canadian Solar	3.9/5
	First Solar	3.5/5
	Power Integrations	3.5/5
	JinkoSolar Holding	3.5/5
	SunEdison	2.8/5
	Hanwha Q CELLS	2.6/5
	Direct Energy	1.7/5

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First Solar Pricing

First Solar ROI & Value For Money

3.1/5

First Solar has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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First Solar Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into First Solar ROI

First Solar's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used First Solar's products/services for Less than 1 Year.

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Ranked First Solar ROI the Highest

41-45	4
Female	4
1 to 2 Years	3.8

Ranked First Solar ROI the Lowest

Other	3.1
Male	2.9
Less than 1 Year	2.6

First Solar ROI Score by Gender

Female customers rated First Solar's ROI score 1.1 stars higher than Male customers.

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Male

2.9/5

Female

4/5

First Solar ROI Score by Ethnicity

First Solar's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
Other 3.1	Other	3.1

First Solar ROI Score by Age

First Solar's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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Summary	Age	Score
36-40 3.7	36-40	3.7
41-45 4	41-45	4

First Solar ROI Score by Usage

First Solar's ROI score was rated the highest by customers who have used First Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.6
1 to 2 Years	3.8
2 to 5 Years	3.1

First Solar ROI Score by Industry

First Solar's ROI score was rated 3.5 stars by Tech industry customers.

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Tech	3.5

First Solar Pricing vs. Competitors

Compared to its competitors, First Solar's ROI score is rated right above Hanwha Q CELLS, and is preceded by JinkoSolar Holding.

COMPANY		Pricing Score
	JA Solar Holdings, Co.	5/5
	SunEdison	5/5
	Trina Solar	4.7/5
	Renesola	4.5/5
	SolarCity	3.7/5
	Vicor Corporation	3.7/5
	Power Integrations	3.7/5
	Canadian Solar	3.6/5
	JinkoSolar Holding	3.4/5
	First Solar	3.1/5
	Hanwha Q CELLS	2.8/5
	Direct Energy	1.6/5

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First Solar Customer Satisfaction (CSAT)

First Solar Customer Satisfaction (CSAT) Score

69 / 100

First Solar has an overall Customer Satisfaction score of 69 rated by its users and customers.

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Very Satisfied	41%
Satisfied	28%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	7%
Very Dissatisfied	10%

Very Satisfied

41%

Satisfied

28%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into First Solar Customer Satisfaction

First Solar's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.

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Ranked First Solar Customer Satisfaction the Highest

Tech	84%
1 to 2 Years	83%
36-40	80%

Ranked First Solar Customer Satisfaction the Lowest

41-45	67%
Less than 1 Year	60%
Caucasian	58%

First Solar Customer Satisfaction Score by Gender

Female customers rated First Solar's Customer Satisfaction score 4 points higher than Male customers.

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76 / 100

Male

	Very Satisfied	63%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	24%

80 / 100

Female

	Very Satisfied	40%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	20%
	Very Dissatisfied	0%

First Solar Customer Satisfaction Score by Ethnicity

Caucasian
58%
Other
75%

CSAT according to Caucasian

First Solar's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.

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58 / 100

Very Satisfied	29%
Satisfied	29%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	14%
Very Dissatisfied	14%

Very Satisfied

29%

Satisfied

29%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

14%

Very Dissatisfied

14%

CSAT according to Other

First Solar's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

First Solar Customer Satisfaction Score by Age

First Solar's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

36-40

80%

41-45

67%

First Solar Customer Satisfaction Score by Usage

First Solar's Customer Satisfaction score was rated the highest by customers who have used First Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	60
1 to 2 Years	83

First Solar Customer Satisfaction Score by Industry

First Solar's Customer Satisfaction score was rated 84 points by Tech industry customers.

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	"title": "First Solar Customer Satisfaction Score by Industry",
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			"label": "Tech",
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Tech	84

First Solar Customer Satisfaction vs. Competitors

Compared to its competitors, First Solar's Customer Satisfaction score is rated right above Power Integrations, and is preceded by Canadian Solar.

COMPANY		Customer Satisfaction (CSAT) Score
	Trina Solar	100%
	JA Solar Holdings, Co.	100%
	Vicor Corporation	100%
	Renesola	100%
	SolarCity	87%
	Canadian Solar	85%
	First Solar	69%
	Power Integrations	67%
	JinkoSolar Holding	66%
	Hanwha Q CELLS	51%
	SunEdison	50%
	Direct Energy	9%

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First Solar Customer Service

3/5

First Solar has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About First Solar's Customer Service

Address

350 West Washington Street, Suite 600, Tempe, AZ 85281

Website

http://www.firstsolar.com

Phone Number

602-414-9300

Quick Insights into First Solar Customer Service

First Solar's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used First Solar's products/services for Less than 1 Year.

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Ranked First Solar Customer Service the Highest

Female	4.1
41-45	4
1 to 2 Years	3.9

Ranked First Solar Customer Service the Lowest

Other	3
Male	2.9
Less than 1 Year	2.6

First Solar Customer Service Score by Gender

Female customers rated First Solar's Customer Service score 1.2 stars higher than Male customers.

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Male

2.9/5

Female

4.1/5

First Solar Customer Service Score by Ethnicity

First Solar's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5
Other 3	Other	3

First Solar Customer Service Score by Age

First Solar's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
36-40 3.9	36-40	3.9
41-45 4	41-45	4

First Solar Customer Service Score by Usage

First Solar's Customer Service score was rated the highest by customers who have used First Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.6
1 to 2 Years	3.9
2 to 5 Years	3.1

First Solar Customer Service Score by Industry

First Solar's Customer Service score was rated 3.5 stars by Tech industry customers.

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Tech	3.5

First Solar Customer Service vs. Competitors

Compared to its competitors, First Solar's Customer Service score is rated right above Hanwha Q CELLS, and is preceded by JinkoSolar Holding.

COMPANY		Customer Service Score
	Trina Solar	5/5
	JA Solar Holdings, Co.	5/5
	SunEdison	5/5
	Power Integrations	4.7/5
	Renesola	4/5
	SolarCity	3.9/5
	Canadian Solar	3.7/5
	Vicor Corporation	3.7/5
	JinkoSolar Holding	3.2/5
	First Solar	3/5
	Hanwha Q CELLS	2.8/5
	Direct Energy	1.5/5

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First Solar as an Employer

4.3/5

First Solar has a 4.3/5 stars for its overall company culture rated by their employees

top

15%

CEO of First Solar

Mark Widmar

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

First Solar scored a 9 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of First Solar would recommend the brand to a friend. ENPS measures how likely First Solar employees would recommend working at First Solar to a friend.

Net Promoter Score

NPS Score

40%	Promoters
29%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

47%	Promoters
24%	Passive
29%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail