0
NPS
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JinkoSolar Holding
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About JinkoSolar Holding's Brand
Focal Energy invests in, owns and manages a portfolio of income-generating renewable energy projects in India.
Brand at a Glance
72%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
JinkoSolar Holding NPS
JinkoSolar Holding's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether JinkoSolar Holding's customers would recommend using the product based on a scale of -100 to 100.
JinkoSolar Holding Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
JinkoSolar Holding NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Oct 2022 -75 | Oct 2022 | -75 |
Jan 2023 -60 | Jan 2023 | -60 |
Mar 2023 -34 | Mar 2023 | -34 |
Sep 2023 -15 | Sep 2023 | -15 |
May 2025 -12 | May 2025 | -12 |
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JinkoSolar Holding Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of JinkoSolar Holding users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JinkoSolar Holding Product Quality
3.5/5
JinkoSolar Holding has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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JinkoSolar Holding Product Information
JinkoSolar Holding’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Energy
JinkoSolar Holding Pricing
JinkoSolar Holding ROI & Value For Money
3.4/5
JinkoSolar Holding has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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JinkoSolar Holding Customer Satisfaction (CSAT)
JinkoSolar Holding Customer Satisfaction (CSAT) Score
66 / 100
JinkoSolar Holding has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
44%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JinkoSolar Holding Customer Service
3.2/5
JinkoSolar Holding has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About JinkoSolar Holding's Customer Service
Address
District Heights, MD United States of America
Website
http://www.jinkosolar.com/en/index.php
JinkoSolar Holding as an Employer
3.5/5
JinkoSolar Holding has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
JinkoSolar Holding scored a 0 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of JinkoSolar Holding would recommend the brand to a friend. ENPS measures how likely JinkoSolar Holding employees would recommend working at JinkoSolar Holding to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
