22
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Canadian Solar
Marketing or Exec? Claim Your Free Account
About Canadian Solar's Brand
Canadian Solar Inc. (CSI) designs, develops, manufactures and sells solar cell and module products that convert sunlight into electricity
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Canadian Solar NPS
Canadian Solar's Net Promoter Score (NPS) is a 22 with 49% Promoters, 24% Passives, and 27% Detractors. Net Promoter Score tracks whether Canadian Solar's customers would recommend using the product based on a scale of -100 to 100.
Canadian Solar Overall NPS
| 49% | Promoters |
|---|---|
| 24% | Passives |
| 27% | Detractors |
Canadian Solar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 18 | Oct 2023 | 18 |
Dec 2023 13 | Dec 2023 | 13 |
Jan 2024 20 | Jan 2024 | 20 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 21 | Mar 2024 | 21 |
Apr 2024 13 | Apr 2024 | 13 |
May 2024 14 | May 2024 | 14 |
Jun 2024 15 | Jun 2024 | 15 |
Aug 2024 18 | Aug 2024 | 18 |
Dec 2024 20 | Dec 2024 | 20 |
Mar 2025 20 | Mar 2025 | 20 |
Sep 2025 21 | Sep 2025 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canadian Solar NPS by Gender
Female customers rated Canadian Solar's NPS 67 points higher than Male customers.
Male
0
Canadian Solar's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
67
Canadian Solar's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Canadian Solar NPS by Ethnicity
Canadian Solar's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Canadian Solar NPS by Usage
Canadian Solar's NPS was rated 0 points by customers who have used Canadian Solar's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Canadian Solar Customer Reviews
Out of the 4 Canadian Solar customer reviews 2 were positive and 2 were constructive. Canadian Solar customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Canadian Solar Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Canadian Solar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canadian Solar Customer Loyalty Score by Gender
Male customers rated Canadian Solar's Customer Loyalty score 8% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Canadian Solar.
Male
78%
Yes
Female
70%
Yes
Canadian Solar Customer Loyalty Score by Ethnicity
Canadian Solar's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Canadian Solar.
70
out of 100
Caucasian
Canadian Solar Customer Loyalty Score by Usage
Canadian Solar's Customer Loyalty score was rated 70% by customers who have used Canadian Solar's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Canadian Solar Customer Loyalty Score by Industry
Canadian Solar's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Canadian Solar Product Quality
3.9/5
Canadian Solar has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Canadian Solar's overall Product Quality score rated by its users and customers.
Canadian Solar Product Information
Canadian Solar’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Canadian Solar's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Energy
Hardware and Devices
Quick Insights into Canadian Solar Product Quality
Canadian Solar's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Canadian Solar's Product Quality.
Ranked Canadian Solar Product Quality the Highest
Ranked Canadian Solar Product Quality the Lowest
Canadian Solar Product Quality Score by Gender
Male customers rated Canadian Solar's Product Quality score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Canadian Solar.
Male
4.5/5
Female
3.3/5
Canadian Solar Product Quality Score by Ethnicity
Canadian Solar's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Canadian Solar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Canadian Solar Product Quality Score by Usage
Canadian Solar's Product Quality score was rated 3 stars by customers who have used Canadian Solar's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Canadian Solar Product Quality Score by Industry
Canadian Solar's Product Quality score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Canadian Solar Pricing
Canadian Solar ROI & Value For Money
3.6/5
Canadian Solar has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Canadian Solar's overall ROI score rated by its users and customers.
Canadian Solar Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Canadian Solar ROI
Canadian Solar's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Canadian Solar's ROI score.
Ranked Canadian Solar ROI the Highest
Ranked Canadian Solar ROI the Lowest
Canadian Solar ROI Score by Gender
Canadian Solar's ROI score was rated 4 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Canadian Solar.
Male
4/5
Female
4/5
Canadian Solar ROI Score by Ethnicity
Canadian Solar's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Canadian Solar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Canadian Solar ROI Score by Usage
Canadian Solar's ROI score was rated 3.3 stars by customers who have used Canadian Solar's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Canadian Solar ROI Score by Industry
Canadian Solar's ROI score was rated 3.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Canadian Solar Customer Satisfaction (CSAT)
Canadian Solar Customer Satisfaction (CSAT) Score
85 / 100
Canadian Solar has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
48%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Canadian Solar Customer Satisfaction
Canadian Solar's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Canadian Solar's Customer Satisfaction.
Ranked Canadian Solar Customer Satisfaction the Highest
Canadian Solar Customer Satisfaction Score by Gender
Canadian Solar's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Canadian Solar.
100 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Canadian Solar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Canadian Solar's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Canadian Solar.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Canadian Solar Customer Satisfaction Score by Usage
Canadian Solar's Customer Satisfaction score was rated 67 points by customers who have used Canadian Solar's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Canadian Solar Customer Satisfaction Score by Industry
Canadian Solar's Customer Satisfaction score was rated 75 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Canadian Solar Customer Satisfaction Score by Industry",
"text": "Canadian Solar's Customer Satisfaction score was rated 75 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Canadian Solar's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Canadian Solar Customer Service
3.7/5
Canadian Solar has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Canadian Solar's overall Customer Service score rated by its users and customers.
About Canadian Solar's Customer Service
Address
Ontario, CA
Website
http://www.canadian-solar.com/en
Phone Number
1(519) 837-1881
Quick Insights into Canadian Solar Customer Service
Canadian Solar's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Canadian Solar's Customer Service score.
Ranked Canadian Solar Customer Service the Highest
Ranked Canadian Solar Customer Service the Lowest
Canadian Solar Customer Service Score by Gender
Female customers rated Canadian Solar's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Canadian Solar.
Male
4/5
Female
4.5/5
Canadian Solar Customer Service Score by Ethnicity
Canadian Solar's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Canadian Solar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Canadian Solar Customer Service Score by Usage
Canadian Solar's Customer Service score was rated 3.8 stars by customers who have used Canadian Solar's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Canadian Solar Customer Service Score by Industry
Canadian Solar's Customer Service score was rated 3.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Canadian Solar as an Employer
3.9/5
Canadian Solar has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Canadian Solar scored a 22 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Canadian Solar would recommend the brand to a friend. ENPS measures how likely Canadian Solar employees would recommend working at Canadian Solar to a friend.
Net Promoter Score
22
NPS Score
| 49% | Promoters |
|---|---|
| 24% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 51% | Promoters |
|---|---|
| 18% | Passive |
| 31% | Detractors |
