0
NPS
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Renesola
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About Renesola's Brand
Manufacturer of green and alternative energy equipment. The company's equipment includes solar panels and related parts, energy storage systems, micro inverters, and LED lighting supplies, enabling users to utilize green energy and the advantages stemming from it.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
Renesola NPS
Renesola's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Renesola's customers would recommend using the product based on a scale of -100 to 100.
Renesola Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Renesola NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Renesola Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Renesola users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Renesola Product Quality
4/5
Renesola has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Renesola's overall Product Quality score rated by its users and customers.
Renesola Product Information
Renesola’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.renesola.com
- Company Size
- 1,001-5,000 Employees
Renesola Pricing
Renesola ROI & Value For Money
4.5/5
Renesola has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Renesola's overall ROI score rated by its users and customers.
Renesola Customer Satisfaction (CSAT)
Renesola Customer Satisfaction (CSAT) Score
100 / 100
Renesola has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Renesola Customer Service
4/5
Renesola has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Renesola's overall Customer Service score rated by its users and customers.
About Renesola's Customer Service
Address
, Shanghai, 200050 British Indian Ocean
Website
www.renesola.com
Phone Number
7
Consumer vs. Employees
Renesola scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Renesola would recommend the brand to a friend. ENPS measures how likely Renesola employees would recommend working at Renesola to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
