10
NPS
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Hanwha Q CELLS
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About Hanwha Q CELLS' Brand
Hanwha Q CELLS is a leading solar power company, offering high-quality, reliable solar products around the world.
Brand at a Glance
54%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
3/5
Customer Service
Hanwha Q CELLS NPS
Hanwha Q CELLS's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Hanwha Q CELLS's customers would recommend using the product based on a scale of -100 to 100.
Hanwha Q CELLS Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Hanwha Q CELLS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
Aug 2022 66 | Aug 2022 | 66 |
Aug 2023 25 | Aug 2023 | 25 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 -17 | Jan 2024 | -17 |
Mar 2024 -29 | Mar 2024 | -29 |
Mar 2025 -13 | Mar 2025 | -13 |
Jan 2026 0 | Jan 2026 | 0 |
May 2026 10 | May 2026 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hanwha Q CELLS Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Hanwha Q CELLS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hanwha Q CELLS Product Quality
2.8/5
Hanwha Q CELLS has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Hanwha Q CELLS Product Information
Hanwha Q CELLS’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Hanwha Q CELLS Pricing
Hanwha Q CELLS ROI & Value For Money
3/5
Hanwha Q CELLS has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Hanwha Q CELLS Customer Satisfaction (CSAT)
Hanwha Q CELLS Customer Satisfaction (CSAT) Score
56 / 100
Hanwha Q CELLS has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
34%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hanwha Q CELLS Customer Service
3/5
Hanwha Q CELLS has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Hanwha Q CELLS's Customer Service
Address
100 Rano Blvd, Vestal, NY 13850-2798
Website
http://www.hanwha-qcells.com/
Phone Number
+49 3494 66990
Hanwha Q CELLS as an Employer
4.2/5
Hanwha Q CELLS has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Hanwha Q CELLS scored a 10 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Hanwha Q CELLS would recommend the brand to a friend. ENPS measures how likely Hanwha Q CELLS employees would recommend working at Hanwha Q CELLS to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 41% | Promoters |
|---|---|
| 12% | Passive |
| 47% | Detractors |
