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NPS
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SunEdison
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About SunEdison's Brand
SunEdison is the largest global renewable energy development company. Among its major competitors, SunEdison is ranked in 3rd place for NPS while SolarCity is 1st, and First Solar is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.8/5
Product Quality
5/5
Pricing
5/5
Customer Service
SunEdison Ranking
- #3 / 4 of its competitors
SunEdison NPS
SunEdison's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether SunEdison's customers would recommend using the product based on a scale of -100 to 100.
SunEdison Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
SunEdison NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
Aug 2023 0 | Aug 2023 | 0 |
How Other Brands Compare
SunEdison is ranked third for NPS among its competitors. SolarCity and First Solar come in first and second, with InSite Energy coming in at #4.
SunEdison |  SolarCity |  First Solar |  InSite Energy | |
| Global Ranking | #- | #456 | #- | #- |
| NPS | 0 | 57 | 9 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $168.75M | $9.64B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SunEdison NPS vs. Competitors
Compared to its competitors, SunEdison's NPS is rated right above The Energy Collective, and is preceded by First Solar.
| COMPANY | NPS Score | |
|---|---|---|
| SolarCity | 57 |
| First Solar | 9 |
| SunEdison | 0 |
 | The Energy Collective | N/A |
| Bright | N/A |
SunEdison Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of SunEdison users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SunEdison Customer Loyalty vs. Competitors
Compared to its competitors, SunEdison's Customer Loyalty score is rated right above The Energy Collective, and is preceded by First Solar.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SolarCity | 82% |
| First Solar | 72% |
| SunEdison | 55% |
| The Energy Collective | N/A |
| Bright | N/A |
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SunEdison Product Quality
2.8/5
SunEdison has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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SunEdison Product Information
SunEdison’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.sunedison.com
- Company Size
- 5,001-10,000 Employees
Industry
Business Services
Energy
SunEdison Product Quality vs. Competitors
Compared to its competitors, SunEdison's Product Quality score is rated right above The Energy Collective, and is preceded by First Solar.
| COMPANY | Product Quality Score | |
|---|---|---|
| SolarCity | 4.2/5 |
| First Solar | 3.5/5 |
| SunEdison | 2.8/5 |
| The Energy Collective | N/A |
| Bright | N/A |
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SunEdison Pricing
SunEdison ROI & Value For Money
5/5
SunEdison has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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SunEdison Pricing vs. Competitors
Compared to its competitors, SunEdison's ROI score is rated right above SolarCity.
| COMPANY | Pricing Score | |
|---|---|---|
| SunEdison | 5/5 |
| SolarCity | 3.7/5 |
| First Solar | 3.1/5 |
| The Energy Collective | N/A |
| Bright | N/A |
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SunEdison Customer Satisfaction (CSAT)
SunEdison Customer Satisfaction (CSAT) Score
50 / 100
SunEdison has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SunEdison Customer Satisfaction vs. Competitors
Compared to its competitors, SunEdison's Customer Satisfaction score is rated right above The Energy Collective, and is preceded by First Solar.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SolarCity | 87% |
| First Solar | 69% |
| SunEdison | 50% |
| The Energy Collective | 0% |
| Bright | 0% |
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SunEdison Customer Service
5/5
SunEdison has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About SunEdison's Customer Service
Address
501 Pearl Drive (City of O'Fallon), St., Peters, Missouri City, MO 63376
Website
http://www.sunedison.com
Phone Number
(636)474-5000
SunEdison Customer Service vs. Competitors
Compared to its competitors, SunEdison's Customer Service score is rated right above SolarCity.
| COMPANY | Customer Service Score | |
|---|---|---|
| SunEdison | 5/5 |
| SolarCity | 3.9/5 |
| First Solar | 3/5 |
| The Energy Collective | N/A |
| Bright | N/A |
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SunEdison as an Employer
3.7/5
SunEdison has a 3.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
SunEdison scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of SunEdison would recommend the brand to a friend. ENPS measures how likely SunEdison employees would recommend working at SunEdison to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
