100
NPS
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Trina Solar
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About Trina Solar's Brand
"Trina Solar manufactures and installs photovoltaic ingots, wafers and solar modules for use in residential and commercial power generation systems." Among its major competitors, Trina Solar is ranked in 1st place for NPS while Yingli Green Energy Holding is 2nd, and SolarCity is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
5/5
Customer Service
Trina Solar Ranking
- #1 / 4 of its competitors
Trina Solar NPS
Trina Solar's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Trina Solar's customers would recommend using the product based on a scale of -100 to 100.
Trina Solar Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Trina Solar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
How Other Brands Compare
Trina Solar is ranked first for NPS among its competitors. Yingli Green Energy Holding and SolarCity come in second and third, with First Solar coming in at #4.
Trina Solar |  SolarCity |  First Solar |  Yingli Green Energy Holding | |
| Global Ranking | #- | #456 | #- | #- |
| NPS | 100 | 57 | 9 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $168.75M | $9.64B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trina Solar NPS vs. Competitors
Compared to its competitors, Trina Solar's NPS is rated right above Yingli Green Energy Holding.
| COMPANY | NPS Score | |
|---|---|---|
| Trina Solar | 100 |
| Yingli Green Energy Holding | 100 |
| SolarCity | 57 |
 | Canadian Solar | 22 |
| First Solar | 9 |
 | REC Solar | N/A |
Trina Solar Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Trina Solar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Trina Solar Customer Loyalty vs. Competitors
Compared to its competitors, Trina Solar's Customer Loyalty score is rated right above Yingli Green Energy Holding.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Trina Solar | 100% |
| Yingli Green Energy Holding | 100% |
| SolarCity | 82% |
| Canadian Solar | 77% |
| First Solar | 72% |
| REC Solar | N/A |
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Trina Solar Product Quality
5/5
Trina Solar has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Trina Solar Product Information
Trina Solar’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.trinasolar.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Trina Solar Product Quality vs. Competitors
Compared to its competitors, Trina Solar's Product Quality score is rated right above Yingli Green Energy Holding.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trina Solar | 5/5 |
| Yingli Green Energy Holding | 5/5 |
| SolarCity | 4.2/5 |
| Canadian Solar | 3.9/5 |
| First Solar | 3.5/5 |
| REC Solar | N/A |
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Trina Solar Pricing
Trina Solar ROI & Value For Money
4.7/5
Trina Solar has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Trina Solar Pricing vs. Competitors
Compared to its competitors, Trina Solar's ROI score is rated right above SolarCity, and is preceded by Yingli Green Energy Holding.
| COMPANY | Pricing Score | |
|---|---|---|
| Yingli Green Energy Holding | 5/5 |
| Trina Solar | 4.7/5 |
| SolarCity | 3.7/5 |
| Canadian Solar | 3.6/5 |
| First Solar | 3.1/5 |
| REC Solar | N/A |
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Trina Solar Customer Satisfaction (CSAT)
Trina Solar Customer Satisfaction (CSAT) Score
100 / 100
Trina Solar has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trina Solar Customer Satisfaction vs. Competitors
Compared to its competitors, Trina Solar's Customer Satisfaction score is rated right above Yingli Green Energy Holding.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trina Solar | 100% |
| Yingli Green Energy Holding | 100% |
| SolarCity | 87% |
| Canadian Solar | 85% |
| First Solar | 69% |
| REC Solar | 0% |
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Trina Solar Customer Service
5/5
Trina Solar has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Trina Solar's Customer Service
Address
San Jose, CA United States of America
Website
www.trinasolar.com
Trina Solar Customer Service vs. Competitors
Compared to its competitors, Trina Solar's Customer Service score is rated right above Yingli Green Energy Holding.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trina Solar | 5/5 |
| Yingli Green Energy Holding | 5/5 |
| SolarCity | 3.9/5 |
| Canadian Solar | 3.7/5 |
| First Solar | 3/5 |
| REC Solar | N/A |
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Consumer vs. Employees
Trina Solar scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Trina Solar would recommend the brand to a friend. ENPS measures how likely Trina Solar employees would recommend working at Trina Solar to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
