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Equinox is

Ranked

#36

Health and Wellness Brands

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Equinox

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Equinox

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Equinox is ranked #36 in Health and Wellness Brands

About Equinox's Brand

We are a company with integrated luxury and lifestyle offerings centered on Movement, Nutrition and Regeneration. Equinox’s brand is ranked #459 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Equinox. When compared to other organizations within the Health and Wellness industry, Equinox is ranked #36. Among its major competitors, Equinox is ranked in 4th place for NPS while Bally is 1st, and Orangetheory Fitness is 2nd.Their current valuation is $1.94B

Brand at a Glance

73%

Customer Loyalty

2.9/5

Product Quality

2.7/5

Pricing

2.6/5

Customer Service

Equinox CMO

Vimla Gupta

Vimla Gupta serves as the Chief Marketing Officer of Equinox. Vimla started at Equinox in December of 2017. Vimla currently resides in Greater New York City Area.

Equinox Ranking

^#459 in Global Best Brands
^#36 in Health and Wellness
^#3 / 4 of its competitors

Equinox NPS

Equinox's Net Promoter Score (NPS) is a -24 with 33% Promoters, 10% Passives, and 57% Detractors. Net Promoter Score tracks whether Equinox's customers would recommend using the product based on a scale of -100 to 100.

Equinox Overall NPS

-24

NPS

33%	Promoters
10%	Passives
57%	Detractors

Equinox NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 -26	Nov 2024	-26
Dec 2024 -24	Dec 2024	-24
Jan 2025 -24	Jan 2025	-24
Mar 2025 -24	Mar 2025	-24
Apr 2025 -24	Apr 2025	-24
May 2025 -24	May 2025	-24
Jun 2025 -23	Jun 2025	-23
Aug 2025 -25	Aug 2025	-25
Sep 2025 -25	Sep 2025	-25
Oct 2025 -25	Oct 2025	-25
Nov 2025 -25	Nov 2025	-25
Jan 2026 -23	Jan 2026	-23

How Other Brands Compare

Equinox is ranked third for NPS among its competitors. Orangetheory Fitness and 24 Hour Fitness come in first and second, with Flywheel Sports coming in at #4. Among those competitors, it is the third most valued company behind 24 Hour Fitness.

	Equinox	Orangetheory Fitness	24 Hour Fitness	Flywheel Sports
Global Ranking	#459	#862	#-	#-
NPS	-24	14	-11	-
Valuation Updated every 24 hours for public companies	$1.94B	-	$7.13B	$350.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Equinox NPS by Gender

Male customers rated Equinox's NPS 2 points higher than Female customers.

Male

-47

Equinox's NPS was rated -47 by Male customers on Comparably.

20%

Promoters

13%

Passives

67%

Detractors

Female

-49

Equinox's NPS was rated -49 by Female customers on Comparably.

22%

Promoters

Passives

71%

Detractors

Equinox NPS by Ethnicity

Equinox's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -51	Caucasian	-51
Hispanic or Latino -72	Hispanic or Latino	-72
African American/Black -34	African American/Black	-34
Asian or Pacific Islander -57	Asian or Pacific Islander	-57
Other -46	Other	-46

Equinox NPS by Age

Equinox's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

29%

64%

26-30

37%

38%

25%

31-35

42%

50%

36-40

14%

86%

41-45

18%

64%

46-50

11%

78%

51-55

17%

83%

56-60

12%

88%

61-65

20%

60%

66+

100%

Equinox NPS by Usage

Equinox's NPS was rated the highest by customers who have used Equinox's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -28	Less than 1 Year	-28
1 to 2 Years -5	1 to 2 Years	-5
2 to 5 Years -51	2 to 5 Years	-51
5 to 10 Years -84	5 to 10 Years	-84
Over 10 Years -64	Over 10 Years	-64

Equinox NPS vs. Competitors

Compared to its competitors, Equinox's NPS is rated right below 24 Hour Fitness.

COMPANY		NPS Score
	Bally	31
	Orangetheory Fitness	14
	Flywheel Sports	N/A
	24 Hour Fitness	-11
	Equinox	-24

Equinox NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Equinox's NPS is rated right below WW (formally Weight Watchers).

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11
	Equinox	-24

Equinox Customer Reviews

Out of the 23 Equinox customer reviews 6 were positive and 17 were constructive. Equinox customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Equinox Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Equinox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

Equinox Customer Loyalty Score by Gender

Female customers rated Equinox's Customer Loyalty score 13% higher than Male customers.

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Male

69%

Yes

Female

82%

Yes

Equinox Customer Loyalty Score by Ethnicity

Equinox's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Equinox Customer Loyalty Score by Age

Equinox's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Equinox.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 68%	18-25	68%
26-30 78%	26-30	78%
31-35 63%	31-35	63%
36-40 81%	36-40	81%
41-45 100%	41-45	100%
46-50 50%	46-50	50%
51-55 85%	51-55	85%
56-60 78%	56-60	78%
61-65 82%	61-65	82%
66+ 78%	66+	78%

Equinox Customer Loyalty Score by Usage

Equinox's Customer Loyalty score was rated the highest by customers who have used Equinox's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
1 to 2 Years	79%
2 to 5 Years	80%
5 to 10 Years	72%
Over 10 Years	84%

Equinox Customer Loyalty Score by Industry

Equinox's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.

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Tech	86%
Accounting	66%
Aerospace and Aviation	55%
Architecture and Planning	70%
Arts and Entertainment	74%
Banking and Financial Services	64%
Business and Consumer Services	70%
Consulting	78%
Healthcare, Hospitals and Medicine	100%
Hospitality	74%
Real Estate	55%

Equinox Customer Loyalty vs. Competitors

Compared to its competitors, Equinox's Customer Loyalty score is rated right above Flywheel Sports, and is preceded by 24 Hour Fitness.

COMPANY		Customer Loyalty Score
	Bally	81%
	Orangetheory Fitness	80%
	24 Hour Fitness	80%
	Equinox	73%
	Flywheel Sports	N/A

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Equinox's Customer Loyalty score is rated right above WW (formally Weight Watchers), and is preceded by Philips.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	Equinox	73%
	WW (formally Weight Watchers)	73%

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Equinox Product Quality

2.9/5

Equinox has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

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Equinox Product Information

Equinox’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Equinox's product the highest. Reviewers from the Banking and Financial Services industry rated Equinox the lowest at 1.9.

Website: https://www.equinox.com

Company Size: 501-1,000 Employees

Industry

Healthcare

Sports & Entertainment

Quick Insights into Equinox Product Quality

Equinox's Product Quality score was rated highest by customers from the Real Estate industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Equinox Product Quality the Highest

Real Estate	4.7
1 to 2 Years	3.8
18-25	3.5

Ranked Equinox Product Quality the Lowest

Over 10 Years	1.9
66+	1.7
Aerospace and Aviation	1.6

Equinox Product Quality Score by Gender

Male customers rated Equinox's Product Quality score 0.4 stars higher than Female customers.

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Male

2.8/5

Female

2.4/5

Equinox Product Quality Score by Ethnicity

Equinox's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 2.8	Hispanic or Latino	2.8
African American/Black 2.8	African American/Black	2.8
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Other 2	Other	2

Equinox Product Quality Score by Age

Equinox's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 2.9	26-30	2.9
31-35 2.7	31-35	2.7
36-40 2.5	36-40	2.5
41-45 2.7	41-45	2.7
46-50 2	46-50	2
51-55 1.7	51-55	1.7
56-60 2.4	56-60	2.4
61-65 2.7	61-65	2.7
66+ 1.7	66+	1.7

Equinox Product Quality Score by Usage

Equinox's Product Quality score was rated the highest by customers who have used Equinox's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.4
1 to 2 Years	3.8
2 to 5 Years	2.5
5 to 10 Years	2.2
Over 10 Years	1.9

Equinox Product Quality Score by Industry

Equinox's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	3.1
Accounting	2.5
Aerospace and Aviation	1.6
Architecture and Planning	1.8
Arts and Entertainment	1.7
Banking and Financial Services	1.9
Business and Consumer Services	2.3
Consulting	3.5
Healthcare, Hospitals and Medicine	1.9
Hospitality	4
Real Estate	4.7

Equinox Product Quality vs. Competitors

Compared to its competitors, Equinox's Product Quality score is rated right above 24 Hour Fitness, and is preceded by Orangetheory Fitness.

COMPANY		Product Quality Score
	Bally	4.2/5
	Orangetheory Fitness	3.7/5
	Equinox	2.9/5
	24 Hour Fitness	2.8/5
	Flywheel Sports	N/A

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Equinox's Product Quality score is rated right below WW (formally Weight Watchers).

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5
	Equinox	2.9/5

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Equinox Pricing

Equinox ROI & Value For Money

2.7/5

Equinox has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.

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Equinox Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Equinox.

Quick Insights into Equinox ROI

Equinox's ROI score was rated highest by customers who have used Equinox's products/services for 1 to 2 Years, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked Equinox ROI the Highest

1 to 2 Years	3.5
Hospitality	3.2
31-35	3.1

Ranked Equinox ROI the Lowest

5 to 10 Years	1.7
56-60	1.5
Banking and Financial Services	1.5

Equinox ROI Score by Gender

Male customers rated Equinox's ROI score 0.4 stars higher than Female customers.

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Male

2.5/5

Female

2.1/5

Equinox ROI Score by Ethnicity

Equinox's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 2.5	Hispanic or Latino	2.5
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 2.4	Asian or Pacific Islander	2.4
Other 2.1	Other	2.1

Equinox ROI Score by Age

Equinox's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 2.9	18-25	2.9
26-30 3	26-30	3
31-35 3.1	31-35	3.1
36-40 2.4	36-40	2.4
41-45 2.7	41-45	2.7
46-50 1.6	46-50	1.6
51-55 1.6	51-55	1.6
56-60 1.5	56-60	1.5
61-65 2	61-65	2
66+ 1.7	66+	1.7

Equinox ROI Score by Usage

Equinox's ROI score was rated the highest by customers who have used Equinox's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.2
1 to 2 Years	3.5
2 to 5 Years	2.4
5 to 10 Years	1.7
Over 10 Years	1.8

Equinox ROI Score by Industry

Equinox's ROI score was rated the highest by Hospitality industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	2.9
Accounting	2.2
Aerospace and Aviation	1.6
Architecture and Planning	3
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	2
Consulting	2.3
Healthcare, Hospitals and Medicine	2.4
Hospitality	3.2
Real Estate	3.2

Equinox Pricing vs. Competitors

Compared to its competitors, Equinox's ROI score is rated right above Flywheel Sports, and is preceded by 24 Hour Fitness.

COMPANY		Pricing Score
	Bally	4.1/5
	Orangetheory Fitness	3.2/5
	24 Hour Fitness	3/5
	Equinox	2.7/5
	Flywheel Sports	N/A

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Equinox's ROI score is rated right below WW (formally Weight Watchers).

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5
	Equinox	2.7/5

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Equinox Customer Satisfaction (CSAT)

Equinox Customer Satisfaction (CSAT) Score

39 / 100

Equinox has an overall Customer Satisfaction score of 39 rated by its users and customers.

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Very Satisfied	21%
Satisfied	18%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	17%
Very Dissatisfied	34%

Very Satisfied

21%

Satisfied

18%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

17%

Very Dissatisfied

34%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Equinox Customer Satisfaction

Equinox's Customer Satisfaction score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked Equinox Customer Satisfaction the Highest

Hospitality	72%
1 to 2 Years	61%
31-35	44%

Ranked Equinox Customer Satisfaction the Lowest

5 to 10 Years	12%
66+	0%
Healthcare, Hospitals and Medicine	0%

Equinox Customer Satisfaction Score by Gender

Female customers rated Equinox's Customer Satisfaction score 2 points higher than Male customers.

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27 / 100

Male

	Very Satisfied	18%
	Satisfied	9%
	Neither Satisfied nor Dissatisfied	14%
	Dissatisfied	27%
	Very Dissatisfied	32%

29 / 100

Female

	Very Satisfied	18%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	16%
	Very Dissatisfied	44%

Equinox Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Equinox's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.

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30 / 100

Very Satisfied	18%
Satisfied	12%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	21%
Very Dissatisfied	37%

Very Satisfied

18%

Satisfied

12%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

21%

Very Dissatisfied

37%

CSAT according to Hispanic or Latino

Equinox's Customer Satisfaction (CSAT) score was rated 14% according to Hispanic or Latino users and customers.

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14 / 100

Very Satisfied	14%
Satisfied	0%
Neither Satisfied nor Dissatisfied	28%
Dissatisfied	29%
Very Dissatisfied	29%

Very Satisfied

14%

Satisfied

Neither Satisfied nor Dissatisfied

28%

Dissatisfied

29%

Very Dissatisfied

29%

CSAT according to African American/Black

Equinox's Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.

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34 / 100

Very Satisfied	17%
Satisfied	17%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	33%
Very Dissatisfied	17%

Very Satisfied

17%

Satisfied

17%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

33%

Very Dissatisfied

17%

CSAT according to Asian or Pacific Islander

Equinox's Customer Satisfaction (CSAT) score was rated 42% according to Asian or Pacific Islander users and customers.

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42 / 100

Very Satisfied	29%
Satisfied	13%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	29%
Very Dissatisfied	29%

Very Satisfied

29%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

29%

Very Dissatisfied

29%

CSAT according to Other

Equinox's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.

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17 / 100

Very Satisfied	17%
Satisfied	0%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	67%

Very Satisfied

17%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

Equinox Customer Satisfaction Score by Age

Equinox's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

42%

26-30

40%

31-35

44%

36-40

21%

41-45

36%

46-50

13%

51-55

17%

56-60

25%

61-65

40%

66+

Equinox Customer Satisfaction Score by Usage

Equinox's Customer Satisfaction score was rated the highest by customers who have used Equinox's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	25
1 to 2 Years	61
2 to 5 Years	24
5 to 10 Years	12
Over 10 Years	24

Equinox Customer Satisfaction Score by Industry

Equinox's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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			"groupId": 499,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Equinox's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Equinox's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Equinox's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "Equinox's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Equinox's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Equinox's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 72
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Equinox's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		}
	]
}

Tech	47
Accounting	28
Aerospace and Aviation	25
Arts and Entertainment	17
Banking and Financial Services	10
Business and Consumer Services	33
Consulting	43
Healthcare, Hospitals and Medicine	0
Hospitality	72
Real Estate	50

Equinox Customer Satisfaction vs. Competitors

Compared to its competitors, Equinox's Customer Satisfaction score is rated right above Flywheel Sports, and is preceded by 24 Hour Fitness.

COMPANY		Customer Satisfaction (CSAT) Score
	Bally	78%
	Orangetheory Fitness	56%
	24 Hour Fitness	45%
	Equinox	39%
	Flywheel Sports	0%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Equinox's Customer Satisfaction score is rated right below WW (formally Weight Watchers).

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	WW (formally Weight Watchers)	46%
	Equinox	39%

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Equinox Customer Service

2.6/5

Equinox has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.

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About Equinox's Customer Service

Address

895 Broadway, New York City, NY 10003

Website

https://www.equinox.com

Quick Insights into Equinox Customer Service

Equinox's Customer Service score was rated highest by customers who have used Equinox's products/services for 1 to 2 Years, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked Equinox Customer Service the Highest

1 to 2 Years	3.3
26-30	3.2
Hospitality	3.1

Ranked Equinox Customer Service the Lowest

African American/Black	1.6
56-60	1.5
Banking and Financial Services	1.5

Equinox Customer Service Score by Gender

Male customers rated Equinox's Customer Service score 0.2 stars higher than Female customers.

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Male

2.2/5

Female

2/5

Equinox Customer Service Score by Ethnicity

Equinox's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.1	Caucasian	2.1
Hispanic or Latino 2.2	Hispanic or Latino	2.2
African American/Black 1.6	African American/Black	1.6
Asian or Pacific Islander 2.3	Asian or Pacific Islander	2.3
Other 1.9	Other	1.9

Equinox Customer Service Score by Age

Equinox's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 2.5	18-25	2.5
26-30 3.2	26-30	3.2
31-35 2.5	31-35	2.5
36-40 2.1	36-40	2.1
41-45 2.7	41-45	2.7
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 2	61-65	2
66+ 1.6	66+	1.6

Equinox Customer Service Score by Usage

Equinox's Customer Service score was rated the highest by customers who have used Equinox's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.1
1 to 2 Years	3.3
2 to 5 Years	2.1
5 to 10 Years	1.6
Over 10 Years	1.7

Equinox Customer Service Score by Industry

Equinox's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	2.8
Accounting	1.9
Aerospace and Aviation	1.6
Architecture and Planning	3
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.8
Consulting	2.9
Healthcare, Hospitals and Medicine	1.7
Hospitality	3.1
Real Estate	3.1

Equinox Customer Service vs. Competitors

Compared to its competitors, Equinox's Customer Service score is rated right above Flywheel Sports, and is preceded by 24 Hour Fitness.

COMPANY		Customer Service Score
	Bally	4.2/5
	Orangetheory Fitness	3.2/5
	24 Hour Fitness	2.9/5
	Equinox	2.6/5
	Flywheel Sports	N/A

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Equinox's Customer Service score is rated right below WW (formally Weight Watchers).

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5
	Equinox	2.6/5

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Equinox as an Employer

2.4/5

Equinox has a 2.4/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of Equinox

Harvey Spevak

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Equinox scored a -24 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Equinox would recommend the brand to a friend. ENPS measures how likely Equinox employees would recommend working at Equinox to a friend.

Net Promoter Score

-24

NPS Score

33%	Promoters
10%	Passive
57%	Detractors

Employee Net Promoter Score

-32

eNPS Score

27%	Promoters
14%	Passive
59%	Detractors

Global Ranking Snapshot

Equinox is ranked #459 in the Global Top 100 Brands. It ranks just behind Splunk and just ahead of Vista.

RANK			INDUSTRY
457	Fujitsu	Tatsuya Tanaka	Tech
458	Splunk	Gary Steele	Tech
459	Equinox	Harvey Spevak	Health and Wellness
460	Vista	Florian Baumgartner	Retail
461	Choice Hotels	Patrick Pacious	Travel and Hospitality
462	Blackbaud	Michael Gianoni	Tech
463	Topshop	Ian Grabiner	Retail

Health and Wellness Ranking Snapshot

Equinox is ranked #36 in the Health and Wellness Industry. It ranks just behind Planet Fitness and just ahead of ClassPass.

RANK		Location
34	Care.com	Waltham, MA
35	Planet Fitness	Newington, GA
36	Equinox	New York City, NY
37	ClassPass	New York City, NY
38	Gilead Sciences
39	Cerner Corporation	Kansas City, MO
40	The Cigna Group	Bloomfield, CT