20
NPS
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Ranked
#38
Health and Wellness Brands
Brand Page
Gilead Sciences
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Gilead Sciences is ranked #38 in Health and Wellness Brands
Gilead Sciences is ranked #38 in Health and Wellness Brands
About Gilead Sciences' Brand
Gilead Sciences’s brand is ranked #478 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Gilead Sciences. When compared to other organizations within the Health and Wellness industry, Gilead Sciences is ranked #38. Among its major competitors, Gilead Sciences is ranked in 6th place for NPS while Merck is 1st, and Genentech is 2nd.Their current market cap is $83.65B
Brand at a Glance
71%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Gilead Sciences CMO
Gilead Sciences Ranking
- #38 in Health and Wellness
- #3 / 4 of its competitors
Gilead Sciences NPS
Gilead Sciences's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Gilead Sciences's customers would recommend using the product based on a scale of -100 to 100.
Gilead Sciences Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Gilead Sciences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 22 | Dec 2023 | 22 |
Jan 2024 22 | Jan 2024 | 22 |
Mar 2024 21 | Mar 2024 | 21 |
Apr 2024 25 | Apr 2024 | 25 |
Jun 2024 24 | Jun 2024 | 24 |
Jul 2024 23 | Jul 2024 | 23 |
Aug 2024 23 | Aug 2024 | 23 |
Sep 2024 21 | Sep 2024 | 21 |
Jan 2025 20 | Jan 2025 | 20 |
Mar 2025 20 | Mar 2025 | 20 |
Jul 2025 20 | Jul 2025 | 20 |
Sep 2025 20 | Sep 2025 | 20 |
How Other Brands Compare
Gilead Sciences is ranked third for NPS among its competitors. Genentech and AbbVie come in first and second, with CVS Health coming in at #4. Among those competitors, it is the third most valued company behind AbbVie.
Gilead Sciences |  CVS Health |  Genentech |  AbbVie | |
| Global Ranking | #478 | #118 | #216 | #321 |
| NPS | 20 | 18 | 29 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $83.65B | $92.35B | $3.65B | $190.99B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gilead Sciences NPS by Gender
Gilead Sciences's NPS was rated 9 by Male customers on Comparably.
Male
9
Gilead Sciences's NPS was rated 9 by Male customers on Comparably.
36%
Promoters
37%
Passives
27%
Detractors
Female
N/A
Gilead Sciences's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Gilead Sciences NPS by Ethnicity
Gilead Sciences's NPS was rated 25 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Gilead Sciences NPS by Age
Gilead Sciences's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Gilead Sciences NPS by Usage
Gilead Sciences's NPS was rated the highest by customers who have used Gilead Sciences's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
Gilead Sciences NPS vs. Competitors
Compared to its competitors, Gilead Sciences's NPS is rated right above CVS Health, and is preceded by Biogen.
| COMPANY | NPS Score | |
|---|---|---|
 | Merck | 35 |
| Genentech | 29 |
 | Amgen | 24 |
| AbbVie | 22 |
 | Biogen | 21 |
| Gilead Sciences | 20 |
| CVS Health | 18 |
 | Celgene | 0 |
Gilead Sciences NPS vs Companies in Health and Wellness
In the Health and Wellness industry, Gilead Sciences's NPS is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | NPS Score | |
|---|---|---|
 | Headspace | 41 |
 | Glossier | 38 |
 | Colgate Palmolive | 36 |
 | Peloton | 31 |
 | Johnson & Johnson | 26 |
| Gilead Sciences | 20 |
 | Philips | 18 |
| CVS Health | 18 |
 | WW (formally Weight Watchers) | -11 |
Gilead Sciences Customer Reviews
Out of the 2 Gilead Sciences customer reviews 2 were positive and 0 were constructive. Gilead Sciences customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Gilead Sciences Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Gilead Sciences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gilead Sciences Customer Loyalty Score by Gender
Gilead Sciences's Customer Loyalty score was rated 75 by Male customers on Comparably.
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Male
75%
Yes
Female
N/A
Yes
Gilead Sciences Customer Loyalty Score by Ethnicity
Gilead Sciences's Customer Loyalty score was rated 55% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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55
out of 100
Asian or Pacific Islander
Gilead Sciences Customer Loyalty Score by Age
Gilead Sciences's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
36-40 78% | 36-40 | 78% |
Gilead Sciences Customer Loyalty Score by Usage
Gilead Sciences's Customer Loyalty score was rated the highest by customers who have used Gilead Sciences's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Gilead Sciences Customer Loyalty Score by Industry
Gilead Sciences's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Gilead Sciences Customer Loyalty vs. Competitors
Compared to its competitors, Gilead Sciences's Customer Loyalty score is rated right above Celgene, and is preceded by AbbVie.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Merck | 80% |
| CVS Health | 80% |
| Genentech | 79% |
| Amgen | 77% |
| Biogen | 75% |
| AbbVie | 73% |
| Gilead Sciences | 71% |
| Celgene | 63% |
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, Gilead Sciences's Customer Loyalty score is rated right below WW (formally Weight Watchers).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colgate Palmolive | 85% |
| Peloton | 82% |
| Headspace | 82% |
| CVS Health | 80% |
| Johnson & Johnson | 79% |
| Glossier | 77% |
| Philips | 76% |
| WW (formally Weight Watchers) | 73% |
| Gilead Sciences | 71% |
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Gilead Sciences Product Quality
3.8/5
Gilead Sciences has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Gilead Sciences Product Information
Gilead Sciences’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Gilead Sciences's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Gilead Sciences the lowest at 3.8.
- Website
- http://www.gilead.com
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Gilead Sciences Product Quality
Gilead Sciences's Product Quality score was rated highest by customers who have used Gilead Sciences's products/services for 2 to 5 Years, and rated lowest by customers who have used Gilead Sciences's products/services for 1 to 2 Years.
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Ranked Gilead Sciences Product Quality the Highest
Ranked Gilead Sciences Product Quality the Lowest
Gilead Sciences Product Quality Score by Gender
Gilead Sciences's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Gilead Sciences Product Quality Score by Ethnicity
Gilead Sciences's Product Quality score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Gilead Sciences Product Quality Score by Age
Gilead Sciences's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
36-40 4.5 | 36-40 | 4.5 |
Gilead Sciences Product Quality Score by Usage
Gilead Sciences's Product Quality score was rated the highest by customers who have used Gilead Sciences's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Gilead Sciences Product Quality Score by Industry
Gilead Sciences's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Gilead Sciences Product Quality vs. Competitors
Compared to its competitors, Gilead Sciences's Product Quality score is rated right above AbbVie, and is preceded by Amgen.
| COMPANY | Product Quality Score | |
|---|---|---|
| Merck | 4/5 |
| Biogen | 4/5 |
| Genentech | 4/5 |
| Amgen | 3.8/5 |
| Gilead Sciences | 3.8/5 |
| AbbVie | 3.7/5 |
| CVS Health | 3.5/5 |
| Celgene | 3.4/5 |
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, Gilead Sciences's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Gilead Sciences | 3.8/5 |
| Philips | 3.8/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
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Gilead Sciences Pricing
Gilead Sciences ROI & Value For Money
3.6/5
Gilead Sciences has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Gilead Sciences Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Gilead Sciences.
Quick Insights into Gilead Sciences ROI
Gilead Sciences's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used Gilead Sciences's products/services for 1 to 2 Years.
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Ranked Gilead Sciences ROI the Highest
Ranked Gilead Sciences ROI the Lowest
Gilead Sciences ROI Score by Gender
Gilead Sciences's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Gilead Sciences ROI Score by Ethnicity
Gilead Sciences's ROI score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Gilead Sciences ROI Score by Age
Gilead Sciences's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
36-40 4.4 | 36-40 | 4.4 |
Gilead Sciences ROI Score by Usage
Gilead Sciences's ROI score was rated the highest by customers who have used Gilead Sciences's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Gilead Sciences ROI Score by Industry
Gilead Sciences's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Gilead Sciences Pricing vs. Competitors
Compared to its competitors, Gilead Sciences's ROI score is rated right above Celgene, and is preceded by AbbVie.
| COMPANY | Pricing Score | |
|---|---|---|
| Merck | 4/5 |
| Genentech | 3.8/5 |
| Biogen | 3.8/5 |
| Amgen | 3.8/5 |
| AbbVie | 3.8/5 |
| Gilead Sciences | 3.6/5 |
| Celgene | 3.6/5 |
| CVS Health | 3.4/5 |
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, Gilead Sciences's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Headspace | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Gilead Sciences | 3.6/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 2.8/5 |
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Gilead Sciences Customer Satisfaction (CSAT)
Gilead Sciences Customer Satisfaction (CSAT) Score
65 / 100
Gilead Sciences has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Very Satisfied
33%
Satisfied
32%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
3%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gilead Sciences Customer Satisfaction
Gilead Sciences's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Gilead Sciences's products/services for 1 to 2 Years.
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Ranked Gilead Sciences Customer Satisfaction the Highest
Ranked Gilead Sciences Customer Satisfaction the Lowest
Gilead Sciences Customer Satisfaction Score by Gender
Gilead Sciences's Customer Satisfaction score was rated 56 by Male customers on Comparably.
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56 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 11% | |
Very Dissatisfied | 11% |
Gilead Sciences Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Gilead Sciences' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
Gilead Sciences Customer Satisfaction Score by Age
Gilead Sciences's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
Gilead Sciences Customer Satisfaction Score by Usage
Gilead Sciences's Customer Satisfaction score was rated the highest by customers who have used Gilead Sciences's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Gilead Sciences Customer Satisfaction vs. Competitors
Compared to its competitors, Gilead Sciences's Customer Satisfaction score is rated right below AbbVie.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Celgene | 86% |
| Merck | 79% |
| Genentech | 79% |
| Biogen | 78% |
| CVS Health | 68% |
| Amgen | 67% |
| AbbVie | 65% |
| Gilead Sciences | 64% |
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Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, Gilead Sciences's Customer Satisfaction score is rated right above Peloton, and is preceded by CVS Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Johnson & Johnson | 78% |
| Philips | 74% |
| CVS Health | 68% |
| Gilead Sciences | 64% |
| Peloton | 63% |
| WW (formally Weight Watchers) | 46% |
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Gilead Sciences Customer Service
3.9/5
Gilead Sciences has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Gilead Sciences's Customer Service
Address
94404
Website
http://www.gilead.com
Phone Number
6502292788
Gilead Sciences's Social Links
Quick Insights into Gilead Sciences Customer Service
Gilead Sciences's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 31-35.
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Ranked Gilead Sciences Customer Service the Highest
Ranked Gilead Sciences Customer Service the Lowest
Gilead Sciences Customer Service Score by Gender
Gilead Sciences's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Gilead Sciences Customer Service Score by Ethnicity
Gilead Sciences's Customer Service score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
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0
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40
60
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Gilead Sciences Customer Service Score by Age
Gilead Sciences's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 4.5 | 36-40 | 4.5 |
Gilead Sciences Customer Service Score by Usage
Gilead Sciences's Customer Service score was rated the highest by customers who have used Gilead Sciences's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Gilead Sciences Customer Service Score by Industry
Gilead Sciences's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Gilead Sciences Customer Service vs. Competitors
Compared to its competitors, Gilead Sciences's Customer Service score is rated right above Biogen, and is preceded by Amgen.
| COMPANY | Customer Service Score | |
|---|---|---|
| Merck | 4.2/5 |
| Genentech | 3.9/5 |
| Amgen | 3.9/5 |
| Gilead Sciences | 3.9/5 |
| Biogen | 3.8/5 |
| AbbVie | 3.8/5 |
| CVS Health | 3.7/5 |
| Celgene | 3.4/5 |
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, Gilead Sciences's Customer Service score is rated right above Headspace, and is preceded by Johnson & Johnson.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Gilead Sciences | 3.9/5 |
| Headspace | 3.9/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| WW (formally Weight Watchers) | 3/5 |
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Gilead Sciences as an Employer
3.2/5
Gilead Sciences has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Gilead Sciences scored a 20 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Gilead Sciences would recommend the brand to a friend. ENPS measures how likely Gilead Sciences employees would recommend working at Gilead Sciences to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 30% | Promoters |
|---|---|
| 14% | Passive |
| 56% | Detractors |
Global Ranking Snapshot
Gilead Sciences is ranked #478 in the Global Top 100 Brands. It ranks just behind Gartner and just ahead of Audible, Inc..
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
476 |  | Zoho Corporation |  | Sridhar Vembu | Tech |
477 |  | Gartner |  | Eugene Hall | Tech |
478 | | Gilead Sciences | | Daniel O’Day | Health and Wellness |
479 |  | Audible, Inc. |  | Don Katz | Tech |
480 |  | CME Group |  | Terrence Duffy | Banking and Financial Services |
481 |  | ExxonMobil |  | Darren Woods | Energy and Manufacturing |
482 |  | Holiday Inn |  | Keith Barr | Travel and Hospitality |
Health and Wellness Ranking Snapshot
Gilead Sciences is ranked #38 in the Health and Wellness Industry. It ranks just behind ClassPass and just ahead of Cerner Corporation.
| RANK | COMPANY | Location | |
|---|---|---|---|
36 |  | Equinox | New York City, NY |
37 |  | ClassPass | New York City, NY |
38 | | Gilead Sciences | |
39 |  | Cerner Corporation | Kansas City, MO |
40 |  | The Cigna Group | Bloomfield, CT |
41 |  | Astrazeneca PLC | London, AR |
42 |  | Barry's | Miami, FL |
