24
NPS
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Amgen
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About Amgen's Brand
Amgen is one of the world’s leading biotechnology companies. Among its major competitors, Amgen is ranked in 8th place for NPS while MedImmune is 1st, and Genzyme is 2nd.Their current market cap is $145.56B
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Amgen Ranking
- #4 / 4 of its competitors
Amgen NPS
Amgen's Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether Amgen's customers would recommend using the product based on a scale of -100 to 100.
Amgen Overall NPS
| 53% | Promoters |
|---|---|
| 18% | Passives |
| 29% | Detractors |
Amgen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 25 | Jul 2024 | 25 |
Aug 2024 25 | Aug 2024 | 25 |
Sep 2024 23 | Sep 2024 | 23 |
Oct 2024 25 | Oct 2024 | 25 |
Nov 2024 23 | Nov 2024 | 23 |
Dec 2024 24 | Dec 2024 | 24 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 24 | Feb 2025 | 24 |
Apr 2025 24 | Apr 2025 | 24 |
May 2025 24 | May 2025 | 24 |
Sep 2025 24 | Sep 2025 | 24 |
Jan 2026 24 | Jan 2026 | 24 |
How Other Brands Compare
Amgen is ranked #4 for NPS among its competitors. Novo Nordisk and Merck come in first and second, with Genentech coming in at third. Among those competitors, it is the second most valued company behind Merck.
Amgen |  Genentech |  Merck |  Novo Nordisk | |
| Global Ranking | #- | #216 | #330 | #909 |
| NPS | 24 | 29 | 35 | 38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $145.56B | $3.65B | $196.60B | $122.20B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amgen NPS by Gender
Male customers rated Amgen's NPS 28 points higher than Female customers.
Male
39
Amgen's NPS was rated 39 by Male customers on Comparably.
65%
Promoters
9%
Passives
26%
Detractors
Female
11
Amgen's NPS was rated 11 by Female customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Amgen NPS by Ethnicity
Amgen's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 24 | Caucasian | 24 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black -13 | African American/Black | -13 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Amgen NPS by Age
Amgen's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Amgen NPS by Usage
Amgen's NPS was rated the highest by customers who have used Amgen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 12 | 1 to 2 Years | 12 |
2 to 5 Years 86 | 2 to 5 Years | 86 |
Over 10 Years 23 | Over 10 Years | 23 |
Amgen NPS vs. Competitors
Compared to its competitors, Amgen's NPS is rated right above Celgene, and is preceded by Genentech.
| COMPANY | NPS Score | |
|---|---|---|
 | MedImmune | 100 |
 | Genzyme | 80 |
 | Virbac | 47 |
 | Regeneron Pharmaceuticals | 45 |
| Novo Nordisk | 38 |
| Merck | 35 |
| Genentech | 29 |
| Amgen | 24 |
| Celgene | 0 |
Amgen Customer Reviews
Out of the 11 Amgen customer reviews 10 were positive and 1 was constructive. Amgen customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Amgen Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Amgen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Amgen Customer Loyalty Score by Gender
Male customers rated Amgen's Customer Loyalty score 1% higher than Female customers.
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Male
84%
Yes
Female
83%
Yes
Amgen Customer Loyalty Score by Ethnicity
Amgen's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Amgen.
74
out of 100
Caucasian
78
out of 100
Hispanic or Latino
78
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Amgen Customer Loyalty Score by Age
Amgen's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 85% | 26-30 | 85% |
31-35 87% | 31-35 | 87% |
36-40 87% | 36-40 | 87% |
41-45 40% | 41-45 | 40% |
51-55 78% | 51-55 | 78% |
61-65 70% | 61-65 | 70% |
66+ 100% | 66+ | 100% |
Amgen Customer Loyalty Score by Usage
Amgen's Customer Loyalty score was rated the highest by customers who have used Amgen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Amgen Customer Loyalty Score by Industry
Amgen's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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Amgen Customer Loyalty vs. Competitors
Compared to its competitors, Amgen's Customer Loyalty score is rated right above Celgene, and is preceded by Genentech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MedImmune | 100% |
| Regeneron Pharmaceuticals | 85% |
| Novo Nordisk | 84% |
| Genzyme | 83% |
| Virbac | 81% |
| Merck | 80% |
| Genentech | 79% |
| Amgen | 77% |
| Celgene | 63% |
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Amgen Product Quality
3.8/5
Amgen has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Amgen Product Information
Amgen’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Amgen's product the highest. Reviewers from the Arts and Entertainment industry rated Amgen the lowest at 2.5.
- Website
- http://www.amgen.com/
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Amgen Product Quality
Amgen's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Amgen Product Quality the Highest
Ranked Amgen Product Quality the Lowest
Amgen Product Quality Score by Gender
Amgen's Product Quality score was rated 4 by both Female and Male customers on Comparably.
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Male
4/5
Female
4/5
Amgen Product Quality Score by Ethnicity
Amgen's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Amgen Product Quality Score by Age
Amgen's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3 | 41-45 | 3 |
51-55 3.9 | 51-55 | 3.9 |
61-65 4.6 | 61-65 | 4.6 |
66+ 4.1 | 66+ | 4.1 |
Amgen Product Quality Score by Usage
Amgen's Product Quality score was rated the highest by customers who have used Amgen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Amgen Product Quality Score by Industry
Amgen's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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Amgen Product Quality vs. Competitors
Compared to its competitors, Amgen's Product Quality score is rated right above Genzyme, and is preceded by Genentech.
| COMPANY | Product Quality Score | |
|---|---|---|
| MedImmune | 5/5 |
| Virbac | 4.2/5 |
| Regeneron Pharmaceuticals | 4/5 |
| Novo Nordisk | 4/5 |
| Merck | 4/5 |
| Genentech | 4/5 |
| Amgen | 3.8/5 |
| Genzyme | 3.5/5 |
| Celgene | 3.4/5 |
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Amgen Pricing
Amgen ROI & Value For Money
3.8/5
Amgen has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Amgen Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Amgen.
Quick Insights into Amgen ROI
Amgen's ROI score was rated highest by customers ages 61-65, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Amgen ROI the Highest
Ranked Amgen ROI the Lowest
Amgen ROI Score by Gender
Female customers rated Amgen's ROI score 0.1 stars higher than Male customers.
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Male
3.8/5
Female
3.9/5
Amgen ROI Score by Ethnicity
Amgen's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Amgen ROI Score by Age
Amgen's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4 | 31-35 | 4 |
36-40 3.9 | 36-40 | 3.9 |
41-45 2.6 | 41-45 | 2.6 |
51-55 3.5 | 51-55 | 3.5 |
61-65 5 | 61-65 | 5 |
66+ 3.7 | 66+ | 3.7 |
Amgen ROI Score by Usage
Amgen's ROI score was rated the highest by customers who have used Amgen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Amgen ROI Score by Industry
Amgen's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.
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Amgen Pricing vs. Competitors
Compared to its competitors, Amgen's ROI score is rated right above Regeneron Pharmaceuticals, and is preceded by Genentech.
| COMPANY | Pricing Score | |
|---|---|---|
| MedImmune | 5/5 |
| Virbac | 4/5 |
| Merck | 4/5 |
| Novo Nordisk | 3.8/5 |
| Genentech | 3.8/5 |
| Amgen | 3.8/5 |
| Regeneron Pharmaceuticals | 3.6/5 |
| Celgene | 3.6/5 |
| Genzyme | 3/5 |
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Amgen Customer Satisfaction (CSAT)
Amgen Customer Satisfaction (CSAT) Score
67 / 100
Amgen has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
8%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Amgen Customer Satisfaction
Amgen's Customer Satisfaction score was rated highest by customers who have used Amgen's products/services for 2 to 5 Years, and rated lowest by customers who have used Amgen's products/services for Less than 1 Year.
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Ranked Amgen Customer Satisfaction the Highest
Ranked Amgen Customer Satisfaction the Lowest
Amgen Customer Satisfaction Score by Gender
Male customers rated Amgen's Customer Satisfaction score 23 points higher than Female customers.
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77 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 5% |
54 / 100
FemaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 23% | |
Dissatisfied | 15% | |
Very Dissatisfied | 8% |
Amgen Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Amgen's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
53%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
13%
CSAT according to Hispanic or Latino
Amgen's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to African American/Black
Amgen's Customer Satisfaction (CSAT) score was rated 43% according to African American/Black users and customers.
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43 / 100
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
57%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Amgen's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Amgen Customer Satisfaction Score by Age
Amgen's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 86% | |||||||||||||||
| 36-40 | 72% | |||||||||||||||
| 51-55 | 34% | |||||||||||||||
| 61-65 | 67% |
Amgen Customer Satisfaction Score by Usage
Amgen's Customer Satisfaction score was rated the highest by customers who have used Amgen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Amgen Customer Satisfaction Score by Industry
Amgen's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.
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{
"title": "Amgen Customer Satisfaction Score by Industry",
"text": "Amgen's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 86,
"stars": 0,
"csatScore": 86,
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"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Accounting",
"groupId": 495,
"score": 80,
"stars": 0,
"csatScore": 80,
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"scoreClassName": "",
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},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
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"groupId": 499,
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"stars": 0,
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}Amgen Customer Satisfaction vs. Competitors
Compared to its competitors, Amgen's Customer Satisfaction score is rated right above Genzyme, and is preceded by Novo Nordisk.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Celgene | 86% |
| Virbac | 82% |
| Regeneron Pharmaceuticals | 81% |
| Merck | 79% |
| Genentech | 79% |
| Novo Nordisk | 76% |
| Amgen | 67% |
| Genzyme | 50% |
| MedImmune | 0% |
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Amgen Customer Service
3.9/5
Amgen has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Amgen's Customer Service
Address
One Amgen Center Drive, Thousand Oaks, CA 91320
Website
http://www.amgen.com/
Phone Number
1-805-447-1000
Amgen's Social Links
Quick Insights into Amgen Customer Service
Amgen's Customer Service score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers who have used Amgen's products/services for Less than 1 Year.
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Ranked Amgen Customer Service the Highest
Ranked Amgen Customer Service the Lowest
Amgen Customer Service Score by Gender
Female customers rated Amgen's Customer Service score 0.1 stars higher than Male customers.
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Male
3.8/5
Female
3.9/5
Amgen Customer Service Score by Ethnicity
Amgen's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Amgen Customer Service Score by Age
Amgen's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.5 | 31-35 | 4.5 |
36-40 3.9 | 36-40 | 3.9 |
41-45 2.3 | 41-45 | 2.3 |
51-55 3.6 | 51-55 | 3.6 |
61-65 3.5 | 61-65 | 3.5 |
66+ 3.7 | 66+ | 3.7 |
Amgen Customer Service Score by Usage
Amgen's Customer Service score was rated the highest by customers who have used Amgen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Amgen Customer Service Score by Industry
Amgen's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.
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Amgen Customer Service vs. Competitors
Compared to its competitors, Amgen's Customer Service score is rated right above Genzyme, and is preceded by Genentech.
| COMPANY | Customer Service Score | |
|---|---|---|
| MedImmune | 5/5 |
| Merck | 4.2/5 |
| Virbac | 4/5 |
| Novo Nordisk | 3.9/5 |
| Genentech | 3.9/5 |
| Amgen | 3.9/5 |
| Genzyme | 3.7/5 |
| Regeneron Pharmaceuticals | 3.7/5 |
| Celgene | 3.4/5 |
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Amgen as an Employer
4.1/5
Amgen has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Amgen scored a 24 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Amgen would recommend the brand to a friend. ENPS measures how likely Amgen employees would recommend working at Amgen to a friend.
Net Promoter Score
24
NPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
