80
NPS
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Genzyme
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About Genzyme's Brand
Genzyme Corporation (Genzyme) is a biotechnology company. The Company's product and service portfolio is focused on rare genetic disease
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3.7/5
Customer Service
Genzyme NPS
Genzyme's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Genzyme's customers would recommend using the product based on a scale of -100 to 100.
Genzyme Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Genzyme NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Jan 2023 75 | Jan 2023 | 75 |
Apr 2023 80 | Apr 2023 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genzyme Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Genzyme users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Genzyme Product Quality
3.5/5
Genzyme has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Genzyme's overall Product Quality score rated by its users and customers.
Genzyme Product Information
Genzyme’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.genzyme.com
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Genzyme Pricing
Genzyme ROI & Value For Money
3/5
Genzyme has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Genzyme's overall ROI score rated by its users and customers.
Genzyme Customer Satisfaction (CSAT)
Genzyme Customer Satisfaction (CSAT) Score
50 / 100
Genzyme has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Genzyme Customer Service
3.7/5
Genzyme has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Genzyme's Customer Service
Address
500 Kendall Street, Cambridge, MA 02142
Website
http://www.genzyme.com
Phone Number
6177686618
Genzyme as an Employer
4.3/5
Genzyme has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Genzyme scored a 80 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Genzyme would recommend the brand to a friend. ENPS measures how likely Genzyme employees would recommend working at Genzyme to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
