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NPS
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Celgene
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About Celgene's Brand
Celgene discovers, develops and commercializes innovative therapies to treat cancer and immune-inflammatory-related diseases. Among its major competitors, Celgene is ranked in 7th place for NPS while Puma Biotechnology is 1st, and Regeneron Pharmaceuticals is 2nd.
Brand at a Glance
63%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Celgene CMO
Celgene Ranking
- #4 / 4 of its competitors
Celgene NPS
Celgene's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Celgene's customers would recommend using the product based on a scale of -100 to 100.
Celgene Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Celgene NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
May 2020 0 | May 2020 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 -20 | Apr 2022 | -20 |
May 2022 -33 | May 2022 | -33 |
Aug 2023 -43 | Aug 2023 | -43 |
Sep 2023 -25 | Sep 2023 | -25 |
Nov 2023 -22 | Nov 2023 | -22 |
Jan 2024 -10 | Jan 2024 | -10 |
Aug 2024 0 | Aug 2024 | 0 |
How Other Brands Compare
Celgene is ranked #4 for NPS among its competitors. Amgen and Gilead Sciences come in first and second, with Pfizer coming in at third.
Celgene |  Pfizer |  Gilead Sciences |  Amgen | |
| Global Ranking | #- | #214 | #478 | #- |
| NPS | 0 | 0 | 20 | 24 |
| Valuation Updated every 24 hours for public companies | - | $191.43B | $83.65B | $145.56B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Celgene NPS vs. Competitors
Compared to its competitors, Celgene's NPS is rated right above Agenus, and is preceded by Pfizer.
| COMPANY | NPS Score | |
|---|---|---|
| Puma Biotechnology | 75 |
 | Regeneron Pharmaceuticals | 45 |
| Amgen | 24 |
 | Sanofi | 21 |
| Gilead Sciences | 20 |
| Pfizer | 0 |
| Celgene | 0 |
 | Agenus | N/A |
 | Reata | N/A |
Celgene Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Celgene users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Celgene Customer Loyalty vs. Competitors
Compared to its competitors, Celgene's Customer Loyalty score is rated right above Agenus, and is preceded by Pfizer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Puma Biotechnology | 100% |
| Regeneron Pharmaceuticals | 85% |
| Amgen | 77% |
| Sanofi | 75% |
| Gilead Sciences | 71% |
| Pfizer | 65% |
| Celgene | 63% |
| Agenus | N/A |
| Reata | N/A |
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Celgene Product Quality
3.4/5
Celgene has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Celgene Product Information
Celgene’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.celgene.com
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Celgene Product Quality vs. Competitors
Compared to its competitors, Celgene's Product Quality score is rated right above Pfizer, and is preceded by Gilead Sciences.
| COMPANY | Product Quality Score | |
|---|---|---|
| Regeneron Pharmaceuticals | 4/5 |
| Puma Biotechnology | 4/5 |
| Sanofi | 4/5 |
| Amgen | 3.8/5 |
| Gilead Sciences | 3.8/5 |
| Celgene | 3.4/5 |
| Pfizer | 3.2/5 |
| Agenus | N/A |
| Reata | N/A |
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Celgene Pricing
Celgene ROI & Value For Money
3.6/5
Celgene has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Celgene Pricing vs. Competitors
Compared to its competitors, Celgene's ROI score is rated right above Pfizer, and is preceded by Gilead Sciences.
| COMPANY | Pricing Score | |
|---|---|---|
| Puma Biotechnology | 4.5/5 |
| Sanofi | 3.8/5 |
| Amgen | 3.8/5 |
| Regeneron Pharmaceuticals | 3.6/5 |
| Gilead Sciences | 3.6/5 |
| Celgene | 3.6/5 |
| Pfizer | 3.1/5 |
| Agenus | N/A |
| Reata | N/A |
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Celgene Customer Satisfaction (CSAT)
Celgene Customer Satisfaction (CSAT) Score
86 / 100
Celgene has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Celgene Customer Satisfaction vs. Competitors
Compared to its competitors, Celgene's Customer Satisfaction score is rated right above Sanofi, and is preceded by Puma Biotechnology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Puma Biotechnology | 100% |
| Celgene | 86% |
| Sanofi | 82% |
| Regeneron Pharmaceuticals | 81% |
| Amgen | 67% |
| Gilead Sciences | 64% |
| Pfizer | 58% |
| Agenus | 0% |
| Reata | 0% |
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Celgene Customer Service
3.4/5
Celgene has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Celgene's Customer Service
Address
86 Morris Avenue, Summit, NJ
Website
http://www.celgene.com
Phone Number
-10580
Celgene Customer Service vs. Competitors
Compared to its competitors, Celgene's Customer Service score is rated right above Pfizer, and is preceded by Regeneron Pharmaceuticals.
| COMPANY | Customer Service Score | |
|---|---|---|
| Puma Biotechnology | 4.5/5 |
| Amgen | 3.9/5 |
| Sanofi | 3.9/5 |
| Gilead Sciences | 3.9/5 |
| Regeneron Pharmaceuticals | 3.7/5 |
| Celgene | 3.4/5 |
| Pfizer | 3.1/5 |
| Agenus | N/A |
| Reata | N/A |
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Celgene as an Employer
4.5/5
Celgene has a 4.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Celgene scored a 0 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Celgene would recommend the brand to a friend. ENPS measures how likely Celgene employees would recommend working at Celgene to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
