75
NPS
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Brand Page
Puma Biotechnology
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About Puma Biotechnology's Brand
Puma Biotechnology acquires and develops innovative products for the treatment of various forms of cancer.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Puma Biotechnology NPS
Puma Biotechnology's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Puma Biotechnology's customers would recommend using the product based on a scale of -100 to 100.
Puma Biotechnology Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Puma Biotechnology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Aug 2022 75 | Aug 2022 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Puma Biotechnology Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Puma Biotechnology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Puma Biotechnology Product Quality
4/5
Puma Biotechnology has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Puma Biotechnology's overall Product Quality score rated by its users and customers.
Puma Biotechnology Product Information
Puma Biotechnology’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Biotech and Pharmaceuticals
Puma Biotechnology Pricing
Puma Biotechnology ROI & Value For Money
4.5/5
Puma Biotechnology has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Puma Biotechnology's overall ROI score rated by its users and customers.
Puma Biotechnology Customer Satisfaction (CSAT)
Puma Biotechnology Customer Satisfaction (CSAT) Score
100 / 100
Puma Biotechnology has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Puma Biotechnology Customer Service
4.5/5
Puma Biotechnology has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Puma Biotechnology's overall Customer Service score rated by its users and customers.
About Puma Biotechnology's Customer Service
Address
10940 Wilshire Blvd, Suite 600, Los Angeles, CA 90024
Website
http://www.pumabiotechnology.com
Phone Number
310-443-4150
Puma Biotechnology as an Employer
3.4/5
Puma Biotechnology has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Puma Biotechnology scored a 75 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Puma Biotechnology would recommend the brand to a friend. ENPS measures how likely Puma Biotechnology employees would recommend working at Puma Biotechnology to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
