45
NPS
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Regeneron Pharmaceuticals
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About Regeneron Pharmaceuticals' Brand
Among its major competitors, Regeneron Pharmaceuticals is ranked in 1st place for NPS while Alexion Pharmaceuticals is 2nd, and Amgen is 3rd.Their current valuation is $49.52B
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Regeneron Pharmaceuticals Ranking
- #1 / 4 of its competitors
Regeneron Pharmaceuticals NPS
Regeneron Pharmaceuticals's Net Promoter Score (NPS) is a 45 with 58% Promoters, 29% Passives, and 13% Detractors. Net Promoter Score tracks whether Regeneron Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Regeneron Pharmaceuticals Overall NPS
| 58% | Promoters |
|---|---|
| 29% | Passives |
| 13% | Detractors |
Regeneron Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 40 | Jan 2022 | 40 |
Feb 2022 42 | Feb 2022 | 42 |
Apr 2022 55 | Apr 2022 | 55 |
Jun 2022 50 | Jun 2022 | 50 |
Jul 2022 57 | Jul 2022 | 57 |
Oct 2022 60 | Oct 2022 | 60 |
Dec 2022 52 | Dec 2022 | 52 |
Feb 2023 44 | Feb 2023 | 44 |
Apr 2023 48 | Apr 2023 | 48 |
May 2023 50 | May 2023 | 50 |
Jun 2023 51 | Jun 2023 | 51 |
May 2025 46 | May 2025 | 46 |
How Other Brands Compare
Regeneron Pharmaceuticals is ranked first for NPS among its competitors. Amgen and Sanofi come in second and third, with Biogen coming in at #4. Among those competitors, it is the third most valued company behind Amgen.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Regeneron Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Regeneron Pharmaceuticals's NPS is rated right above Alexion Pharmaceuticals.
| COMPANY | NPS Score | |
|---|---|---|
| Regeneron Pharmaceuticals | 45 |
 | Alexion Pharmaceuticals | 28 |
 | Amgen | 24 |
 | Sanofi | 21 |
 | Biogen | 21 |
Regeneron Pharmaceuticals Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Regeneron Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Regeneron Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Regeneron Pharmaceuticals's Customer Loyalty score is rated right above Alexion Pharmaceuticals.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Regeneron Pharmaceuticals | 85% |
| Alexion Pharmaceuticals | 78% |
| Amgen | 77% |
| Sanofi | 75% |
| Biogen | 75% |
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Regeneron Pharmaceuticals Product Quality
4/5
Regeneron Pharmaceuticals has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Regeneron Pharmaceuticals Product Information
Regeneron Pharmaceuticals’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://regeneron.com
Regeneron Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Regeneron Pharmaceuticals's Product Quality score is rated right above Biogen.
| COMPANY | Product Quality Score | |
|---|---|---|
| Regeneron Pharmaceuticals | 4/5 |
| Biogen | 4/5 |
| Sanofi | 4/5 |
| Amgen | 3.8/5 |
| Alexion Pharmaceuticals | 3.8/5 |
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Regeneron Pharmaceuticals Pricing
Regeneron Pharmaceuticals ROI & Value For Money
3.6/5
Regeneron Pharmaceuticals has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Regeneron Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Regeneron Pharmaceuticals's ROI score is rated right below Alexion Pharmaceuticals.
| COMPANY | Pricing Score | |
|---|---|---|
| Sanofi | 3.8/5 |
| Biogen | 3.8/5 |
| Amgen | 3.8/5 |
| Alexion Pharmaceuticals | 3.7/5 |
| Regeneron Pharmaceuticals | 3.6/5 |
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Regeneron Pharmaceuticals Customer Satisfaction (CSAT)
Regeneron Pharmaceuticals Customer Satisfaction (CSAT) Score
81 / 100
Regeneron Pharmaceuticals has an overall Customer Satisfaction score of 81 rated by its users and customers.
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Very Satisfied
44%
Satisfied
37%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Regeneron Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, Regeneron Pharmaceuticals's Customer Satisfaction score is rated right above Biogen, and is preceded by Sanofi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sanofi | 82% |
| Regeneron Pharmaceuticals | 81% |
| Biogen | 78% |
| Alexion Pharmaceuticals | 72% |
| Amgen | 67% |
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Regeneron Pharmaceuticals Customer Service
3.7/5
Regeneron Pharmaceuticals has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Regeneron Pharmaceuticals's Customer Service
Website
http://regeneron.com
Regeneron Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Regeneron Pharmaceuticals's Customer Service score is rated right below Alexion Pharmaceuticals.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amgen | 3.9/5 |
| Sanofi | 3.9/5 |
| Biogen | 3.8/5 |
| Alexion Pharmaceuticals | 3.8/5 |
| Regeneron Pharmaceuticals | 3.7/5 |
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Regeneron Pharmaceuticals as an Employer
3.2/5
Regeneron Pharmaceuticals has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
CEO of Regeneron Pharmaceuticals
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Regeneron Pharmaceuticals scored a 45 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Regeneron Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Regeneron Pharmaceuticals employees would recommend working at Regeneron Pharmaceuticals to a friend.
Net Promoter Score
45
NPS Score
| 58% | Promoters |
|---|---|
| 29% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 28% | Promoters |
|---|---|
| 16% | Passive |
| 56% | Detractors |
