28
NPS
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Alexion Pharmaceuticals
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About Alexion Pharmaceuticals' Brand
Medicine/ Drug Developer and distributor Among its major competitors, Alexion Pharmaceuticals is ranked in 3rd place for NPS while Regeneron Pharmaceuticals is 1st, and Genentech is 2nd. Overall, Alexion Pharmaceuticals has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $33.62B
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Alexion Pharmaceuticals Ranking
- #3 / 4 of its competitors
Alexion Pharmaceuticals NPS
Alexion Pharmaceuticals's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Alexion Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Alexion Pharmaceuticals Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Alexion Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 60 | May 2022 | 60 |
Sep 2022 45 | Sep 2022 | 45 |
Apr 2023 49 | Apr 2023 | 49 |
Jun 2023 54 | Jun 2023 | 54 |
Aug 2023 57 | Aug 2023 | 57 |
Oct 2023 46 | Oct 2023 | 46 |
Nov 2023 37 | Nov 2023 | 37 |
Feb 2024 34 | Feb 2024 | 34 |
Apr 2024 39 | Apr 2024 | 39 |
May 2024 30 | May 2024 | 30 |
Aug 2025 35 | Aug 2025 | 35 |
Oct 2025 29 | Oct 2025 | 29 |
How Other Brands Compare
Alexion Pharmaceuticals is ranked third for NPS among its competitors. Regeneron Pharmaceuticals and Genentech come in first and second, with Celgene coming in at #4. Among those competitors, it is the second most valued company behind Regeneron Pharmaceuticals.
Alexion Pharmaceuticals |  Genentech |  Regeneron Pharmaceuticals |  Celgene | |
| Global Ranking | #- | #216 | #- | #- |
| NPS | 28 | 29 | 45 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $33.62B | $3.65B | $49.52B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alexion Pharmaceuticals NPS by Ethnicity
Alexion Pharmaceuticals's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Alexion Pharmaceuticals NPS by Usage
Alexion Pharmaceuticals's NPS was rated 67 points by customers who have used Alexion Pharmaceuticals's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
Alexion Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Alexion Pharmaceuticals's NPS is rated right above Celgene, and is preceded by Genentech.
| COMPANY | NPS Score | |
|---|---|---|
| Regeneron Pharmaceuticals | 45 |
| Genentech | 29 |
| Alexion Pharmaceuticals | 28 |
| Celgene | 0 |
| Amgen Ventures | N/A |
 | Shire | N/A |
Alexion Pharmaceuticals Customer Reviews
Out of the 2 Alexion Pharmaceuticals customer reviews 2 were positive and 0 were constructive. Alexion Pharmaceuticals customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Alexion Pharmaceuticals Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Alexion Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alexion Pharmaceuticals Customer Loyalty Score by Ethnicity
Alexion Pharmaceuticals's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Alexion Pharmaceuticals Customer Loyalty Score by Usage
Alexion Pharmaceuticals's Customer Loyalty score was rated 70% by customers who have used Alexion Pharmaceuticals's products/services for Less than 1 Year.
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Alexion Pharmaceuticals Customer Loyalty Score by Industry
Alexion Pharmaceuticals's Customer Loyalty score was rated 100% by Biotech and Pharmaceuticals industry customers.
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Alexion Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Alexion Pharmaceuticals's Customer Loyalty score is rated right above Celgene, and is preceded by Genentech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Regeneron Pharmaceuticals | 85% |
| Genentech | 79% |
| Alexion Pharmaceuticals | 78% |
| Celgene | 63% |
| Amgen Ventures | N/A |
| Shire | N/A |
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Alexion Pharmaceuticals Product Quality
3.8/5
Alexion Pharmaceuticals has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Alexion Pharmaceuticals Product Information
Alexion Pharmaceuticals’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Alexion Pharmaceuticals's product the highest.
- Website
- http://www.alexionpharma.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Alexion Pharmaceuticals Product Quality
Alexion Pharmaceuticals's Product Quality score was rated highest by Caucasian customers.
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Ranked Alexion Pharmaceuticals Product Quality the Highest
Alexion Pharmaceuticals Product Quality Score by Ethnicity
Alexion Pharmaceuticals's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Alexion Pharmaceuticals Product Quality Score by Usage
Alexion Pharmaceuticals's Product Quality score was rated 4.3 stars by customers who have used Alexion Pharmaceuticals's products/services for Less than 1 Year.
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Alexion Pharmaceuticals Product Quality Score by Industry
Alexion Pharmaceuticals's Product Quality score was rated 3.8 stars by Biotech and Pharmaceuticals industry customers.
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Alexion Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Alexion Pharmaceuticals's Product Quality score is rated right above Celgene, and is preceded by Genentech.
| COMPANY | Product Quality Score | |
|---|---|---|
| Regeneron Pharmaceuticals | 4/5 |
| Genentech | 4/5 |
| Alexion Pharmaceuticals | 3.8/5 |
| Celgene | 3.4/5 |
| Amgen Ventures | N/A |
| Shire | N/A |
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Alexion Pharmaceuticals Pricing
Alexion Pharmaceuticals ROI & Value For Money
3.7/5
Alexion Pharmaceuticals has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Alexion Pharmaceuticals Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry.
Quick Insights into Alexion Pharmaceuticals ROI
Alexion Pharmaceuticals's ROI score was rated highest by customers from the Biotech and Pharmaceuticals industry.
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Ranked Alexion Pharmaceuticals ROI the Highest
Alexion Pharmaceuticals ROI Score by Ethnicity
Alexion Pharmaceuticals's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Alexion Pharmaceuticals ROI Score by Usage
Alexion Pharmaceuticals's ROI score was rated 4.1 stars by customers who have used Alexion Pharmaceuticals's products/services for Less than 1 Year.
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Alexion Pharmaceuticals ROI Score by Industry
Alexion Pharmaceuticals's ROI score was rated 4.3 stars by Biotech and Pharmaceuticals industry customers.
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Alexion Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Alexion Pharmaceuticals's ROI score is rated right above Regeneron Pharmaceuticals, and is preceded by Genentech.
| COMPANY | Pricing Score | |
|---|---|---|
| Genentech | 3.8/5 |
| Alexion Pharmaceuticals | 3.7/5 |
| Regeneron Pharmaceuticals | 3.6/5 |
| Celgene | 3.6/5 |
| Amgen Ventures | N/A |
| Shire | N/A |
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Alexion Pharmaceuticals Customer Satisfaction (CSAT)
Alexion Pharmaceuticals Customer Satisfaction (CSAT) Score
72 / 100
Alexion Pharmaceuticals has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alexion Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, Alexion Pharmaceuticals's Customer Satisfaction score is rated right above Amgen Ventures, and is preceded by Genentech.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Celgene | 86% |
| Regeneron Pharmaceuticals | 81% |
| Genentech | 79% |
| Alexion Pharmaceuticals | 72% |
| Amgen Ventures | 0% |
| Shire | 0% |
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Alexion Pharmaceuticals Customer Service
3.8/5
Alexion Pharmaceuticals has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Alexion Pharmaceuticals's Customer Service
Address
352 Knotter Drive, Cheshire, CT
Website
http://www.alexionpharma.com
Phone Number
(203) 272-2596
Quick Insights into Alexion Pharmaceuticals Customer Service
Alexion Pharmaceuticals's Customer Service score was rated highest by customers from the Biotech and Pharmaceuticals industry.
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Ranked Alexion Pharmaceuticals Customer Service the Highest
Alexion Pharmaceuticals Customer Service Score by Ethnicity
Alexion Pharmaceuticals's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Alexion Pharmaceuticals Customer Service Score by Usage
Alexion Pharmaceuticals's Customer Service score was rated 4.3 stars by customers who have used Alexion Pharmaceuticals's products/services for Less than 1 Year.
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Alexion Pharmaceuticals Customer Service Score by Industry
Alexion Pharmaceuticals's Customer Service score was rated 4.3 stars by Biotech and Pharmaceuticals industry customers.
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Alexion Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Alexion Pharmaceuticals's Customer Service score is rated right above Regeneron Pharmaceuticals, and is preceded by Genentech.
| COMPANY | Customer Service Score | |
|---|---|---|
| Genentech | 3.9/5 |
| Alexion Pharmaceuticals | 3.8/5 |
| Regeneron Pharmaceuticals | 3.7/5 |
| Celgene | 3.4/5 |
| Amgen Ventures | N/A |
| Shire | N/A |
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Alexion Pharmaceuticals as an Employer
3.0/5
Alexion Pharmaceuticals has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Alexion Pharmaceuticals
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Alexion Pharmaceuticals scored a 28 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Alexion Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Alexion Pharmaceuticals employees would recommend working at Alexion Pharmaceuticals to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 34% | Promoters |
|---|---|
| 25% | Passive |
| 41% | Detractors |
