Biogen NPS & Customer Reviews | Comparably
Biogen is
Ranked
#32
in
Health and Wellness Brands
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Biogen is ranked #32 in Health and Wellness Brands

About Biogen's Brand

"Biogen develops, manufactures and markets therapies for patients living with serious neurological, autoimmune and hematologic disorders." Biogen’s brand is ranked #388 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Biogen. When compared to other organizations within the Health and Wellness industry, Biogen is ranked #32. Among its major competitors, Biogen is ranked in 5th place for NPS while USN is 1st, and Regeneron Pharmaceuticals is 2nd. Overall, Biogen has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $42.46B

Brand at a Glance

75%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service

Biogen Ranking

Biogen NPS

Biogen's Net Promoter Score (NPS) is a 21 with 53% Promoters, 15% Passives, and 32% Detractors. Net Promoter Score tracks whether Biogen's customers would recommend using the product based on a scale of -100 to 100.

Biogen Overall NPS

21
NPS
53%Promoters
15%Passives
32%Detractors
Biogen Overall NPS

Biogen NPS Trend

-100
-50
0
50
100
Jul 2023
27
Jul 202327
Aug 2023
26
Aug 202326
Sep 2023
24
Sep 202324
Oct 2023
24
Oct 202324
Nov 2023
24
Nov 202324
Feb 2024
23
Feb 202423
Mar 2024
21
Mar 202421
Apr 2024
20
Apr 202420
May 2024
18
May 202418
Oct 2024
19
Oct 202419
Nov 2024
18
Nov 202418
Dec 2025
20
Dec 202520

How Other Brands Compare

Biogen is ranked second for NPS among its competitors. Johnson & Johnson and Gilead Sciences come in first and third, with Pfizer coming in at #4. Among those competitors, it is the lowest valued company behind Johnson & Johnson.

Biogen's Logo
Biogen
Johnson & Johnson's Logo
Johnson & Johnson
Pfizer's Logo
Pfizer
Gilead Sciences' Logo
Gilead Sciences
Global Ranking#388#89#214#478
NPS2126020
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral--
Valuation Updated every 24 hours for public companies$42.46B$428.68B$191.43B$83.65B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Biogen NPS by Gender

Female customers rated Biogen's NPS 6 points higher than Male customers.

Male

39

Biogen's NPS was rated 39 by Male customers on Comparably.

66%
Promoters
7%
Passives
27%
Detractors

Female

45

Biogen's NPS was rated 45 by Female customers on Comparably.

67%
Promoters
11%
Passives
22%
Detractors

Biogen NPS by Ethnicity

Biogen's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

-100
-50
0
50
100
Caucasian
49
Caucasian49
African American/Black
-34
African American/Black-34
Asian or Pacific Islander
72
Asian or Pacific Islander72
Other
100
Other100

Biogen NPS by Age

Biogen's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

0
20
40
60
80
100
Promoters
60%
Passives
0%
Detractors
40%
18-2560%0%40%
Promoters
75%
Passives
0%
Detractors
25%
26-3075%0%25%
Promoters
100%
Passives
0%
Detractors
0%
31-35100%0%0%
Promoters
67%
Passives
33%
Detractors
0%
46-5067%33%0%
Promoters
67%
Passives
33%
Detractors
0%
51-5567%33%0%

Biogen NPS by Usage

Biogen's NPS was rated the highest by customers who have used Biogen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
0
Less than 1 Year0
1 to 2 Years
56
1 to 2 Years56
2 to 5 Years
80
2 to 5 Years80
5 to 10 Years
25
5 to 10 Years25

Biogen NPS vs. Competitors

Compared to its competitors, Biogen's NPS is rated right above Gilead Sciences, and is preceded by Amgen.

Biogen NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Biogen's NPS is rated right above Philips, and is preceded by Johnson & Johnson.

Biogen Customer Reviews

Out of the 3 Biogen customer reviews 2 were positive and 1 was constructive. Biogen customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
They have been the supplier of my M.S. medication for the past 7 years. They have gone above & beyond for me. The inly issue I ever had was when they stopped prescribing Tecfidera & didnt inform me. I was then switched to Vumerity. But overall Biogen has been very good to me and Iam grateful to them
What do you value most about this brand?
The great innovation capability in neuroscience
What can this brand most improve?
Fine people and products and service

Biogen Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Biogen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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75
75%
25
25%
Biogen Customer Loyalty

Biogen Customer Loyalty Score by Gender

Male customers rated Biogen's Customer Loyalty score 8% higher than Female customers.

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Male
88%
Yes
Female
80%
Yes

Biogen Customer Loyalty Score by Ethnicity

Biogen's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

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85
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other

Biogen Customer Loyalty Score by Age

Biogen's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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0
20%
40%
60%
80%
100%
18-25
82%
18-2582%
26-30
100%
26-30100%
31-35
78%
31-3578%
46-50
70%
46-5070%
51-55
70%
51-5570%

Biogen Customer Loyalty Score by Usage

Biogen's Customer Loyalty score was rated the highest by customers who have used Biogen's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
89%
1 to 2 Years
90%
2 to 5 Years
82%
5 to 10 Years
55%

Biogen Customer Loyalty Score by Industry

Biogen's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.

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Tech
78%
Accounting
78%
Biotech and Pharmaceuticals
100%

Biogen Customer Loyalty vs. Competitors

Compared to its competitors, Biogen's Customer Loyalty score is rated right above Bayer, and is preceded by Amgen.

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Biogen's Logo
VS
USN's Logo
Regeneron Pharmaceuticals' Logo
Johnson & Johnson's Logo
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Bayer's Logo
Gilead Sciences' Logo
Pfizer's Logo
Emergent Biosolutions' Logo

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Biogen's Customer Loyalty score is rated right above WW (formally Weight Watchers), and is preceded by Philips.

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Biogen's Logo
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Colgate Palmolive's Logo
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Biogen Product Quality

4/5

Biogen has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Biogen Product Information

Biogen’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Biogen's product the highest. Reviewers from the Tech industry rated Biogen the lowest at 4.1.

Website
biogen.com
Company Size
5,001-10,000 Employees

Industry

Biotech and Pharmaceuticals

Quick Insights into Biogen Product Quality

Biogen's Product Quality score was rated highest by customers ages 46-50, and rated lowest by African American/Black customers.

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Ranked Biogen Product Quality the Highest

46-50
5
2 to 5 Years
4.8
Caucasian
4.8

Ranked Biogen Product Quality the Lowest

18-25
3.6
5 to 10 Years
3.6
African American/Black
3.1

Biogen Product Quality Score by Gender

Female customers rated Biogen's Product Quality score 0.1 stars higher than Male customers.

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Male

4.3/5

Female

4.4/5

Biogen Product Quality Score by Ethnicity

Biogen's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
4.8
Caucasian4.8
African American/Black
3.1
African American/Black3.1
Asian or Pacific Islander
4.7
Asian or Pacific Islander4.7
Other
4.5
Other4.5

Biogen Product Quality Score by Age

Biogen's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.

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0
1
2
3
4
5
18-25
3.6
18-253.6
26-30
4.5
26-304.5
31-35
4.2
31-354.2
46-50
5
46-505
51-55
4.3
51-554.3

Biogen Product Quality Score by Usage

Biogen's Product Quality score was rated the highest by customers who have used Biogen's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4
1 to 2 Years
4.4
2 to 5 Years
4.8
5 to 10 Years
3.6

Biogen Product Quality Score by Industry

Biogen's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
4.1
Accounting
4.7
Biotech and Pharmaceuticals
4.6

Biogen Product Quality vs. Competitors

Compared to its competitors, Biogen's Product Quality score is rated right above Amgen, and is preceded by Johnson & Johnson.

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Biogen's Logo
VS
USN's Logo
Regeneron Pharmaceuticals' Logo
Johnson & Johnson's Logo
Amgen's Logo
Bayer's Logo
Gilead Sciences' Logo
Pfizer's Logo
Emergent Biosolutions' Logo

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Biogen's Product Quality score is rated right above Peloton, and is preceded by Colgate Palmolive.

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Biogen's Logo
VS
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Peloton's Logo
Johnson & Johnson's Logo
Philips' Logo
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WW (formally Weight Watchers) Logo

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Biogen Pricing

Biogen ROI & Value For Money

3.8/5

Biogen has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Biogen Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Accounting industry think that they had the lowest ROI from Biogen.

Quick Insights into Biogen ROI

Biogen's ROI score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by African American/Black customers.

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Ranked Biogen ROI the Highest

Biotech and Pharmaceuticals
4.7
2 to 5 Years
4.6
31-35
4.6

Ranked Biogen ROI the Lowest

18-25
3.7
Less than 1 Year
3.5
African American/Black
2.3

Biogen ROI Score by Gender

Female customers rated Biogen's ROI score 0.2 stars higher than Male customers.

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Male

3.8/5

Female

4/5

Biogen ROI Score by Ethnicity

Biogen's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
African American/Black
2.3
African American/Black2.3
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
4.6
Other4.6

Biogen ROI Score by Age

Biogen's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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0
1
2
3
4
5
18-25
3.7
18-253.7
26-30
3.9
26-303.9
31-35
4.6
31-354.6
46-50
4.6
46-504.6
51-55
4
51-554

Biogen ROI Score by Usage

Biogen's ROI score was rated the highest by customers who have used Biogen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.5
1 to 2 Years
3.8
2 to 5 Years
4.6
5 to 10 Years
3.7

Biogen ROI Score by Industry

Biogen's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Accounting industry customers.

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Tech
4.1
Accounting
4
Biotech and Pharmaceuticals
4.7

Biogen Pricing vs. Competitors

Compared to its competitors, Biogen's ROI score is rated right above Amgen, and is preceded by Johnson & Johnson.

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Biogen's Logo
VS
USN's Logo
Johnson & Johnson's Logo
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Regeneron Pharmaceuticals' Logo
Gilead Sciences' Logo
Bayer's Logo
Emergent Biosolutions' Logo
Pfizer's Logo

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Biogen's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.

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Biogen's Logo
VS
Peloton's Logo
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Biogen Customer Satisfaction (CSAT)

Biogen Customer Satisfaction (CSAT) Score

78 / 100

Biogen has an overall Customer Satisfaction score of 78 rated by its users and customers.

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Very Satisfied56%
Satisfied22%
Neither Satisfied nor Dissatisfied11%
Dissatisfied2%
Very Dissatisfied9%
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
2%
Very Dissatisfied
9%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Biogen Customer Satisfaction

Biogen's Customer Satisfaction score was rated highest by customers who have used Biogen's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.

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Ranked Biogen Customer Satisfaction the Highest

2 to 5 Years
100%
26-30
100%
Biotech and Pharmaceuticals
100%

Ranked Biogen Customer Satisfaction the Lowest

Male
80%
Less than 1 Year
76%
African American/Black
67%

Biogen Customer Satisfaction Score by Gender

Female customers rated Biogen's Customer Satisfaction score 20 points higher than Male customers.

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80 / 100
Male
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
13%
100 / 100
Female
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Biogen Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Biogen's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100
Very Satisfied83%
Satisfied17%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

Biogen's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100
Very Satisfied33%
Satisfied34%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

CSAT according to Asian or Pacific Islander

Biogen's Customer Satisfaction (CSAT) score was rated 71% according to Asian or Pacific Islander users and customers.

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71 / 100
Very Satisfied71%
Satisfied0%
Neither Satisfied nor Dissatisfied15%
Dissatisfied0%
Very Dissatisfied14%
Very Satisfied
71%
Satisfied
0%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
14%

CSAT according to Other

Biogen's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100
Very Satisfied50%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Biogen Customer Satisfaction Score by Age

Biogen's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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0
20
40
60
80
100
18-25 CSAT Score
80%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
18-2580%
26-30 CSAT Score
100%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
31-35 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%
46-50 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%

Biogen Customer Satisfaction Score by Usage

Biogen's Customer Satisfaction score was rated the highest by customers who have used Biogen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
76
1 to 2 Years
88
2 to 5 Years
100
5 to 10 Years
100

Biogen Customer Satisfaction Score by Industry

Biogen's Customer Satisfaction score was rated 100 points by both Biotech and Pharmaceuticals and Tech industry customers.

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Tech
100
Biotech and Pharmaceuticals
100

Biogen Customer Satisfaction vs. Competitors

Compared to its competitors, Biogen's Customer Satisfaction score is rated right above Amgen, and is preceded by Johnson & Johnson.

COMPANYCustomer Satisfaction (CSAT) Score
USN100%
Bayer82%
Regeneron Pharmaceuticals81%
Johnson & Johnson78%
Biogen78%
Amgen67%
Gilead Sciences64%
Emergent Biosolutions64%
Pfizer58%

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Biogen's Logo
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USN's Logo
Bayer's Logo
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Amgen's Logo
Gilead Sciences' Logo
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Pfizer's Logo

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Biogen's Customer Satisfaction score is rated right above Johnson & Johnson, and is preceded by Glossier.

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Biogen's Logo
VS
Headspace's Logo
Colgate Palmolive's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
Peloton's Logo
WW (formally Weight Watchers) Logo

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Biogen Customer Service

3.8/5

Biogen has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Biogen's Customer Service

Address

Cambridge, MA


Website

biogen.com

Quick Insights into Biogen Customer Service

Biogen's Customer Service score was rated highest by customers ages 46-50, and rated lowest by African American/Black customers.

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Ranked Biogen Customer Service the Highest

46-50
5
Biotech and Pharmaceuticals
4.7
2 to 5 Years
4.4

Ranked Biogen Customer Service the Lowest

18-25
3.7
Less than 1 Year
3.5
African American/Black
2.3

Biogen Customer Service Score by Gender

Female customers rated Biogen's Customer Service score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

Biogen Customer Service Score by Ethnicity

Biogen's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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0
20
40
60
80
100
Caucasian
4.4
Caucasian4.4
African American/Black
2.3
African American/Black2.3
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
4.4
Other4.4

Biogen Customer Service Score by Age

Biogen's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.

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0
20
40
60
80
100
18-25
3.7
18-253.7
26-30
3.9
26-303.9
31-35
4.6
31-354.6
46-50
5
46-505
51-55
4.1
51-554.1

Biogen Customer Service Score by Usage

Biogen's Customer Service score was rated the highest by customers who have used Biogen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.5
1 to 2 Years
3.8
2 to 5 Years
4.4
5 to 10 Years
3.9

Biogen Customer Service Score by Industry

Biogen's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Accounting industry customers.

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Tech
4.4
Accounting
4
Biotech and Pharmaceuticals
4.7

Biogen Customer Service vs. Competitors

Compared to its competitors, Biogen's Customer Service score is rated right above Regeneron Pharmaceuticals, and is preceded by Gilead Sciences.

COMPANYCustomer Service Score
USN4.3/5
Johnson & Johnson4/5
Amgen3.9/5
Gilead Sciences3.9/5
Biogen3.8/5
Regeneron Pharmaceuticals3.7/5
Bayer3.7/5
Emergent Biosolutions3.1/5
Pfizer3.1/5

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Biogen's Logo
VS
USN's Logo
Johnson & Johnson's Logo
Amgen's Logo
Gilead Sciences' Logo
Regeneron Pharmaceuticals' Logo
Bayer's Logo
Emergent Biosolutions' Logo
Pfizer's Logo

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Biogen's Customer Service score is rated right above Philips, and is preceded by Headspace.

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Biogen's Logo
VS
Glossier's Logo
Peloton's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Biogen as an Employer

4.3/5

Biogen has a 4.3/5 stars for its overall company culture rated by their employees

  Biogen CEO
top
50%
CEO of Biogen

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Biogen scored a 21 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Biogen would recommend the brand to a friend. ENPS measures how likely Biogen employees would recommend working at Biogen to a friend.

Net Promoter Score

21
NPS Score
53%Promoters
15%Passive
32%Detractors

Employee Net Promoter Score

14
eNPS Score
46%Promoters
22%Passive
32%Detractors

Global Ranking Snapshot

Biogen is ranked #388 in the Global Top 100 Brands. It ranks just behind Tupperware Brands and just ahead of TransUnion.

RANKCOMPANYCEOINDUSTRY
386
Barrick Gold Corporation  Barrick Gold Corporation CEO
Mark Bristow
Energy and Manufacturing
387
Tupperware Brands  Tupperware Brands CEO
Rick Goings
Consumer Goods
388
Biogen  Biogen CEO
Michel Vounatsos
Health and Wellness
389
TransUnion  TransUnion CEO
Chris Cartwright
Tech
390
NCR Corporation  NCR Corporation CEO
Michael Hayford
Tech
391
Valve  Valve CEO
Gabe Newell
Media and Entertainment
392
Micron Technology  Micron Technology CEO
Sanjay Mehrotra
Energy and Manufacturing

Health and Wellness Ranking Snapshot

Biogen is ranked #32 in the Health and Wellness Industry. It ranks just behind Fitbit and just ahead of Walgreens.

RANKCOMPANYLocation
30
Wellhub
New York City, NY
31
Fitbit
San Francisco, CA
32
Biogen
Cambridge, MA
33
Walgreens
Deerfield, IL
34
Care.com
Waltham, MA
35
Planet Fitness
Newington, GA
36
Equinox
New York City, NY