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TransUnion is

Ranked

#114

Tech Brands

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TransUnion

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TransUnion

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TransUnion is ranked #114 in Tech Brands

About TransUnion's Brand

TransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace. TransUnion’s brand is ranked #389 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of TransUnion. When compared to other organizations within the Tech industry, TransUnion is ranked #114. Among its major competitors, TransUnion is ranked in 1st place for NPS while Experian is 2nd, and Equifax is 3rd.Their current market cap is $17.65B

Brand at a Glance

70%

Customer Loyalty

3.1/5

Product Quality

3.1/5

Pricing

3/5

Customer Service

TransUnion CMO

Julie Springer

Julie Springer serves as the Chief Marketing Officer / Executive Vice President of TransUnion. Julie started at TransUnion in April of 2013. Julie currently resides in the Greater Chicago Area.

TransUnion Ranking

^#389 in Global Best Brands
^#114 in Tech
^#1 / 3 of its competitors

TransUnion NPS

TransUnion's Net Promoter Score (NPS) is a 1 with 44% Promoters, 13% Passives, and 43% Detractors. Net Promoter Score tracks whether TransUnion's customers would recommend using the product based on a scale of -100 to 100.

TransUnion Overall NPS

NPS

44%	Promoters
13%	Passives
43%	Detractors

TransUnion NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2024 -1	Oct 2024	-1
Nov 2024 -1	Nov 2024	-1
Dec 2024 1	Dec 2024	1
Jan 2025 3	Jan 2025	3
Mar 2025 5	Mar 2025	5
Apr 2025 3	Apr 2025	3
Jun 2025 1	Jun 2025	1
Aug 2025 2	Aug 2025	2
Sep 2025 0	Sep 2025	0
Dec 2025 2	Dec 2025	2
Jan 2026 1	Jan 2026	1
Apr 2026 1	Apr 2026	1

How Other Brands Compare

TransUnion is ranked first for NPS among its competitors. Experian and Equifax come in second and third. Among those competitors, it is the most valued company behind Equifax.

	TransUnion	Equifax	Experian
Global Ranking	#389	#-	#-
NPS	1	-32	-28
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$17.65B	$22.24B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

TransUnion NPS by Gender

Female customers rated TransUnion's NPS 46 points higher than Male customers.

Male

-33

TransUnion's NPS was rated -33 by Male customers on Comparably.

31%

Promoters

Passives

64%

Detractors

Female

TransUnion's NPS was rated 13 by Female customers on Comparably.

54%

Promoters

Passives

41%

Detractors

TransUnion NPS by Ethnicity

TransUnion's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -36	Caucasian	-36
Hispanic or Latino 50	Hispanic or Latino	50
African American/Black 72	African American/Black	72
Asian or Pacific Islander 100	Asian or Pacific Islander	100
Other -89	Other	-89

TransUnion NPS by Age

TransUnion's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

26-30

83%

17%

31-35

25%

75%

36-40

33%

67%

41-45

50%

46-50

33%

67%

51-55

40%

20%

40%

56-60

33%

67%

66+

11%

89%

TransUnion NPS by Usage

TransUnion's NPS was rated the highest by customers who have used TransUnion's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -14	Less than 1 Year	-14
1 to 2 Years 60	1 to 2 Years	60
2 to 5 Years 34	2 to 5 Years	34
5 to 10 Years -20	5 to 10 Years	-20
Over 10 Years -60	Over 10 Years	-60

TransUnion NPS vs. Competitors

Compared to its competitors, TransUnion's NPS is rated right above Experian.

COMPANY		NPS Score
	TransUnion	1
	Experian	-28
	Equifax	-32

TransUnion NPS vs Companies in Tech

In the Tech industry, TransUnion's NPS is rated right below Peloton.

COMPANY		NPS Score
	Nintendo	53
	Spotify	49
	Apple	46
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31
	TransUnion	1

TransUnion Customer Reviews

Out of the 9 TransUnion customer reviews 6 were positive and 3 were constructive. TransUnion customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

TransUnion Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of TransUnion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

70%

30%

TransUnion Customer Loyalty Score by Gender

Female customers rated TransUnion's Customer Loyalty score 9% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TransUnion.

Male

71%

Yes

Female

80%

Yes

TransUnion Customer Loyalty Score by Ethnicity

TransUnion's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TransUnion.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

TransUnion Customer Loyalty Score by Age

TransUnion's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TransUnion.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 100%	26-30	100%
31-35 78%	31-35	78%
36-40 70%	36-40	70%
41-45 78%	41-45	78%
46-50 40%	46-50	40%
51-55 64%	51-55	64%
56-60 70%	56-60	70%
66+ 80%	66+	80%

TransUnion Customer Loyalty Score by Usage

TransUnion's Customer Loyalty score was rated the highest by customers who have used TransUnion's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	61%
1 to 2 Years	82%
2 to 5 Years	85%
5 to 10 Years	100%
Over 10 Years	64%

TransUnion Customer Loyalty Score by Industry

TransUnion's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	70%
Aerospace and Aviation	78%
Arts and Entertainment	100%
Banking and Financial Services	78%
Education	70%
Healthcare, Hospitals and Medicine	100%

TransUnion Customer Loyalty vs. Competitors

Compared to its competitors, TransUnion's Customer Loyalty score is rated right above Experian.

COMPANY		Customer Loyalty Score
	TransUnion	70%
	Experian	65%
	Equifax	62%

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Customer Loyalty for Other Tech Brands

In the Tech industry, TransUnion's Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	TransUnion	70%

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TransUnion Product Quality

3.1/5

TransUnion has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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TransUnion Product Information

TransUnion’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated TransUnion's product the highest. Reviewers from the Education industry rated TransUnion the lowest at 1.5.

Website: http://www.transunion.com

Company Size: 10,000+ Employees

Industry

Tech

Business Services

FinTech

Government & Legal

Quick Insights into TransUnion Product Quality

TransUnion's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked TransUnion's Product Quality.

Ranked TransUnion Product Quality the Highest

Asian or Pacific Islander	5
26-30	4.6
Banking and Financial Services	4.4

Ranked TransUnion Product Quality the Lowest

66+	1.5
Education	1.5
Other	1.5

TransUnion Product Quality Score by Gender

Female customers rated TransUnion's Product Quality score 1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TransUnion.

Male

2.2/5

Female

3.2/5

TransUnion Product Quality Score by Ethnicity

TransUnion's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TransUnion.

Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 4	African American/Black	4
Asian or Pacific Islander 5	Asian or Pacific Islander	5
Other 1.5	Other	1.5

TransUnion Product Quality Score by Age

TransUnion's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TransUnion.

Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4.6	26-30	4.6
31-35 1.6	31-35	1.6
36-40 2.3	36-40	2.3
41-45 3	41-45	3
46-50 2	46-50	2
51-55 3.4	51-55	3.4
56-60 2.3	56-60	2.3
66+ 1.5	66+	1.5

TransUnion Product Quality Score by Usage

TransUnion's Product Quality score was rated the highest by customers who have used TransUnion's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	2.1
1 to 2 Years	3.7
2 to 5 Years	3.6
5 to 10 Years	3
Over 10 Years	1.8

TransUnion Product Quality Score by Industry

TransUnion's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	2.7
Aerospace and Aviation	2.5
Arts and Entertainment	4.3
Banking and Financial Services	4.4
Education	1.5
Healthcare, Hospitals and Medicine	3

TransUnion Product Quality vs. Competitors

Compared to its competitors, TransUnion's Product Quality score is rated right above Experian.

COMPANY		Product Quality Score
	TransUnion	3.1/5
	Experian	2.8/5
	Equifax	2.4/5

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Product Quality for Other Tech Brands

In the Tech industry, TransUnion's Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Zoom Video Communications	4.3/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5
	TransUnion	3.1/5

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TransUnion Pricing

TransUnion ROI & Value For Money

3.1/5

TransUnion has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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TransUnion Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Education industry think that they had the lowest ROI from TransUnion.

Quick Insights into TransUnion ROI

TransUnion's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.

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Ranked TransUnion ROI the Highest

Asian or Pacific Islander	4.7
18-25	4.5
Arts and Entertainment	4.5

Ranked TransUnion ROI the Lowest

66+	1.6
Education	1.5
Other	1.5

TransUnion ROI Score by Gender

Female customers rated TransUnion's ROI score 0.7 stars higher than Male customers.

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Male

2.3/5

Female

3/5

TransUnion ROI Score by Ethnicity

TransUnion's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TransUnion.

Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4.7	Asian or Pacific Islander	4.7
Other 1.5	Other	1.5

TransUnion ROI Score by Age

TransUnion's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4.4	26-30	4.4
31-35 1.6	31-35	1.6
36-40 1.8	36-40	1.8
41-45 3.1	41-45	3.1
46-50 2	46-50	2
51-55 3.2	51-55	3.2
56-60 2.1	56-60	2.1
66+ 1.6	66+	1.6

TransUnion ROI Score by Usage

TransUnion's ROI score was rated the highest by customers who have used TransUnion's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.2
1 to 2 Years	3.5
2 to 5 Years	3.6
5 to 10 Years	3.1
Over 10 Years	1.7

TransUnion ROI Score by Industry

TransUnion's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	2.6
Aerospace and Aviation	2.6
Arts and Entertainment	4.5
Banking and Financial Services	3.9
Education	1.5
Healthcare, Hospitals and Medicine	2.6

TransUnion Pricing vs. Competitors

Compared to its competitors, TransUnion's ROI score is rated right above Experian.

COMPANY		Pricing Score
	TransUnion	3.1/5
	Experian	2.7/5
	Equifax	2.4/5

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ROI for Other Tech Brands

In the Tech industry, TransUnion's ROI score is rated right below ROBLOX.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	Nintendo	4/5
	ROBLOX	3.8/5
	TransUnion	3.1/5

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TransUnion Customer Satisfaction (CSAT)

TransUnion Customer Satisfaction (CSAT) Score

55 / 100

TransUnion has an overall Customer Satisfaction score of 55 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	22%
Satisfied	33%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	6%
Very Dissatisfied	31%

Very Satisfied

22%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

31%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into TransUnion Customer Satisfaction

TransUnion's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.

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Ranked TransUnion Customer Satisfaction the Highest

18-25	100%
Arts and Entertainment	100%
Asian or Pacific Islander	100%

Ranked TransUnion Customer Satisfaction the Lowest

Over 10 Years	22%
66+	0%
Other	0%

TransUnion Customer Satisfaction Score by Gender

Female customers rated TransUnion's Customer Satisfaction score 28 points higher than Male customers.

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33 / 100

Male

	Very Satisfied	14%
	Satisfied	19%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	10%
	Very Dissatisfied	52%

61 / 100

Female

	Very Satisfied	44%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	39%

TransUnion Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

TransUnion's Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.

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27 / 100

Very Satisfied	20%
Satisfied	7%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

CSAT according to Hispanic or Latino

TransUnion's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

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75 / 100

Very Satisfied	75%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

75%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to African American/Black

TransUnion's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.

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86 / 100

Very Satisfied	57%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

57%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

CSAT according to Asian or Pacific Islander

TransUnion's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TransUnion.

100 / 100

Very Satisfied	25%
Satisfied	75%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

75%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

TransUnion's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	75%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

75%

TransUnion Customer Satisfaction Score by Age

TransUnion's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

100%

26-30

100%

31-35

33%

41-45

50%

46-50

33%

51-55

60%

56-60

40%

66+

TransUnion Customer Satisfaction Score by Usage

TransUnion's Customer Satisfaction score was rated the highest by customers who have used TransUnion's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	40
1 to 2 Years	80
2 to 5 Years	59
5 to 10 Years	67
Over 10 Years	22

TransUnion Customer Satisfaction Score by Industry

TransUnion's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "TransUnion Customer Satisfaction Score by Industry",
	"text": "TransUnion's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "TransUnion's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "TransUnion's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
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			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 100,
			"stars": 0,
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			"text": "TransUnion's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "TransUnion's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "TransUnion's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	33
Aerospace and Aviation	50
Arts and Entertainment	100
Banking and Financial Services	75
Healthcare, Hospitals and Medicine	33

TransUnion Customer Satisfaction vs. Competitors

Compared to its competitors, TransUnion's Customer Satisfaction score is rated right above Equifax.

COMPANY		Customer Satisfaction (CSAT) Score
	TransUnion	55%
	Equifax	37%
	Experian	28%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, TransUnion's Customer Satisfaction score is rated right below Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	64%
	TransUnion	55%

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TransUnion Customer Service

3/5

TransUnion has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About TransUnion's Customer Service

Address

555 West Adams Street, Chicago, IL 60661-3614

Website

http://www.transunion.com

Phone Number

4103441902

TransUnion's Social Links

Quick Insights into TransUnion Customer Service

TransUnion's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used TransUnion's products/services for Over 10 Years.

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Ranked TransUnion Customer Service the Highest

Asian or Pacific Islander	4.7
18-25	4.6
Arts and Entertainment	4.6

Ranked TransUnion Customer Service the Lowest

Education	1.5
Other	1.5
Over 10 Years	1.5

TransUnion Customer Service Score by Gender

Female customers rated TransUnion's Customer Service score 0.9 stars higher than Male customers.

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Male

2.1/5

Female

3/5

TransUnion Customer Service Score by Ethnicity

TransUnion's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.9	Caucasian	1.9
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.7	Asian or Pacific Islander	4.7
Other 1.5	Other	1.5

TransUnion Customer Service Score by Age

TransUnion's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4.6	18-25	4.6
26-30 4.5	26-30	4.5
31-35 1.6	31-35	1.6
36-40 1.6	36-40	1.6
41-45 3.1	41-45	3.1
46-50 2	46-50	2
51-55 3.2	51-55	3.2
56-60 2	56-60	2
66+ 1.5	66+	1.5

TransUnion Customer Service Score by Usage

TransUnion's Customer Service score was rated the highest by customers who have used TransUnion's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.2
1 to 2 Years	3.5
2 to 5 Years	3.4
5 to 10 Years	3.1
Over 10 Years	1.5

TransUnion Customer Service Score by Industry

TransUnion's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.

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Tech	2.4
Aerospace and Aviation	2.5
Arts and Entertainment	4.6
Banking and Financial Services	4.1
Education	1.5
Healthcare, Hospitals and Medicine	2.3

TransUnion Customer Service vs. Competitors

Compared to its competitors, TransUnion's Customer Service score is rated right above Experian.

COMPANY		Customer Service Score
	TransUnion	3/5
	Experian	2.7/5
	Equifax	2.4/5

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Customer Service for Other Tech Brands

In the Tech industry, TransUnion's Customer Service score is rated right below ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5
	TransUnion	3/5

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TransUnion as an Employer

4.1/5

TransUnion has a 4.1/5 stars for its overall company culture rated by their employees

top

20%

CEO of TransUnion

Chris Cartwright

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

TransUnion scored a 1 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of TransUnion would recommend the brand to a friend. ENPS measures how likely TransUnion employees would recommend working at TransUnion to a friend.

Net Promoter Score

NPS Score

44%	Promoters
13%	Passive
43%	Detractors

Employee Net Promoter Score

eNPS Score

43%	Promoters
24%	Passive
33%	Detractors

Global Ranking Snapshot

TransUnion is ranked #389 in the Global Top 100 Brands. It ranks just behind Biogen and just ahead of NCR Corporation.

RANK			INDUSTRY
387	Tupperware Brands	Rick Goings	Consumer Goods
388	Biogen	Michel Vounatsos	Health and Wellness
389	TransUnion	Chris Cartwright	Tech
390	NCR Corporation	Michael Hayford	Tech
391	Valve	Gabe Newell	Media and Entertainment
392	Micron Technology	Sanjay Mehrotra	Energy and Manufacturing
393	Razer	Min-Liang Tan	Consumer Goods

Tech Ranking Snapshot

TransUnion is ranked #114 in the Tech Industry. It ranks just behind Bechtel and just ahead of NCR Corporation.

RANK		Location
112	Eastman Kodak
113	Bechtel
114	TransUnion	Chicago, IL
115	NCR Corporation	Atlanta, GA
116	Valve	Bellevue, WA
117	Micron Technology	Boise, ID
118	HD Supply	Atlanta, GA