
Razer develops high-end precision gaming products by combining technology, ergonomics, and expert validation. Razer’s brand is ranked #393 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Razer. When compared to other organizations within the Consumer Goods industry, Razer is ranked #43. Among its major competitors, Razer is ranked in 2nd place for NPS while Logitech is 1st.Their current market cap is $1.12B
Razer's Net Promoter Score (NPS) is a 28 with 53% Promoters, 22% Passives, and 25% Detractors. Net Promoter Score tracks whether Razer's customers would recommend using the product based on a scale of -100 to 100.
| 53% | Promoters |
|---|---|
| 22% | Passives |
| 25% | Detractors |
| Summary | Date | Score |
|---|---|---|
Nov 2024 26 | Nov 2024 | 26 |
Dec 2024 27 | Dec 2024 | 27 |
Jan 2025 27 | Jan 2025 | 27 |
Feb 2025 27 | Feb 2025 | 27 |
Mar 2025 27 | Mar 2025 | 27 |
Apr 2025 27 | Apr 2025 | 27 |
May 2025 26 | May 2025 | 26 |
Jul 2025 27 | Jul 2025 | 27 |
Aug 2025 27 | Aug 2025 | 27 |
Sep 2025 27 | Sep 2025 | 27 |
Oct 2025 29 | Oct 2025 | 29 |
Nov 2025 27 | Nov 2025 | 27 |
Razer is ranked second for NPS among its competitors. Logitech comes in first. Among those competitors, it is the second most valued company behind Logitech.
![]() Razer | ![]() Logitech | |
| Global Ranking | #393 | #48 |
| NPS | 28 | 49 |
| Valuation Updated every 24 hours for public companies | $1.12B | $18.69B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Razer's NPS 31 points higher than Female customers.
Razer's NPS was rated 31 by Male customers on Comparably.
Razer's NPS was rated by Female customers on Comparably.
Razer's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 18 | Caucasian | 18 |
Hispanic or Latino 13 | Hispanic or Latino | 13 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 37 | Asian or Pacific Islander | 37 |
Native American 40 | Native American | 40 |
Other 20 | Other | 20 |
Razer's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Razer's NPS was rated the highest by customers who have used Razer's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 2 | Less than 1 Year | 2 |
1 to 2 Years 29 | 1 to 2 Years | 29 |
2 to 5 Years 38 | 2 to 5 Years | 38 |
5 to 10 Years 38 | 5 to 10 Years | 38 |
Over 10 Years 20 | Over 10 Years | 20 |
In the Consumer Goods industry, Razer's NPS is rated right below Tiffany & Co.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Lego Group | 54 |
![]() | Red Bull | 42 |
![]() | Bath & Body Works | 38 |
![]() | Colgate Palmolive | 36 |
![]() | Hershey Company | 35 |
![]() | Crocs | 34 |
![]() | Gucci | 31 |
![]() | Tiffany & Co | 31 |
![]() | Razer | 28 |
Out of the 29 Razer customer reviews 22 were positive and 7 were constructive. Razer customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Razer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Razer's Customer Loyalty score 12% higher than Female customers.
Razer's Customer Loyalty score was rated the highest by Native American customers, and the lowest by African American/Black customers.
% who answered "Yes"
Razer's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
18-25 81% | 18-25 | 81% |
26-30 66% | 26-30 | 66% |
31-35 76% | 31-35 | 76% |
36-40 100% | 36-40 | 100% |
41-45 78% | 41-45 | 78% |
46-50 78% | 46-50 | 78% |
51-55 55% | 51-55 | 55% |
66+ 100% | 66+ | 100% |
Razer's Customer Loyalty score was rated the highest by customers who have used Razer's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Razer's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Government and Public Policy industry customers.
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Compared to its competitors, Razer's Customer Loyalty score is rated right below Logitech.
In the Consumer Goods industry, Razer's Customer Loyalty score is rated right above Crocs, and is preceded by Hershey Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Bath & Body Works | 87% |
![]() | Lego Group | 86% |
![]() | Colgate Palmolive | 85% |
![]() | Red Bull | 81% |
![]() | Hershey Company | 81% |
![]() | Razer | 79% |
![]() | Crocs | 79% |
![]() | Gucci | 76% |
![]() | Tiffany & Co | 73% |
Razer has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Razer’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Computer Hardware industry rated Razer's product the highest. Reviewers from the Automotive and Transportation industry rated Razer the lowest at 4.3.
Razer's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 51-55.
Razer's Product Quality score was rated 3.8 by both Female and Male customers on Comparably.
Razer's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Native American 4.1 | Native American | 4.1 |
Other 3.7 | Other | 3.7 |
Razer's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.2 | 26-30 | 3.2 |
31-35 2.8 | 31-35 | 2.8 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3.9 | 46-50 | 3.9 |
51-55 2.7 | 51-55 | 2.7 |
66+ 5 | 66+ | 5 |
Razer's Product Quality score was rated the highest by customers who have used Razer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Razer's Product Quality score was rated the highest by Computer Hardware industry customers, and the lowest by Government and Public Policy industry customers.
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Compared to its competitors, Razer's Product Quality score is rated right below Logitech.
In the Consumer Goods industry, Razer's Product Quality score is rated right above Tiffany & Co, and is preceded by Crocs.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Lego Group | 4.5/5 |
![]() | Red Bull | 4.2/5 |
![]() | Colgate Palmolive | 4.2/5 |
![]() | Gucci | 4.2/5 |
![]() | Bath & Body Works | 4.1/5 |
![]() | Hershey Company | 4.1/5 |
![]() | Crocs | 4.1/5 |
![]() | Razer | 4/5 |
![]() | Tiffany & Co | 4/5 |
Razer has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Razer.
Razer's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Government and Public Policy industry.
Male customers rated Razer's ROI score 0.5 stars higher than Female customers.
Razer's ROI score was rated the highest by Native American customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 4 | Native American | 4 |
Other 3.2 | Other | 3.2 |
Razer's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.2 | 26-30 | 3.2 |
31-35 2.5 | 31-35 | 2.5 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3.2 | 51-55 | 3.2 |
66+ 4.3 | 66+ | 4.3 |
Razer's ROI score was rated the highest by customers who have used Razer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Razer's ROI score was rated the highest by Retail industry customers, and the lowest by Government and Public Policy industry customers.
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Compared to its competitors, Razer's ROI score is rated right below Logitech.
In the Consumer Goods industry, Razer's ROI score is rated right below Tiffany & Co.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Colgate Palmolive | 4/5 |
![]() | Lego Group | 3.9/5 |
![]() | Hershey Company | 3.9/5 |
![]() | Red Bull | 3.8/5 |
![]() | Gucci | 3.8/5 |
![]() | Bath & Body Works | 3.8/5 |
![]() | Crocs | 3.7/5 |
![]() | Tiffany & Co | 3.7/5 |
![]() | Razer | 3.6/5 |
Razer has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Razer's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Government and Public Policy industry.
Male customers rated Razer's Customer Satisfaction score 4 points higher than Female customers.
Very Satisfied | 45% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 3% | |
Very Dissatisfied | 19% |
Very Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 19% |
Razer's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
Razer's Customer Satisfaction (CSAT) score was rated 84% according to Hispanic or Latino users and customers.
Razer's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Razer's Customer Satisfaction (CSAT) score was rated 74% according to Asian or Pacific Islander users and customers.
Razer's Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.
Razer's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Razer's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 84% | |||||||||||||||
| 26-30 | 59% | |||||||||||||||
| 31-35 | 31% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 66+ | 67% |
Razer's Customer Satisfaction score was rated the highest by customers who have used Razer's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Razer's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Compared to its competitors, Razer's Customer Satisfaction score is rated right below Logitech.
In the Consumer Goods industry, Razer's Customer Satisfaction score is rated right above Tiffany & Co, and is preceded by Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Lego Group | 89% |
![]() | Colgate Palmolive | 83% |
![]() | Red Bull | 82% |
![]() | Bath & Body Works | 81% |
![]() | Hershey Company | 80% |
![]() | Crocs | 79% |
![]() | Gucci | 79% |
![]() | Razer | 76% |
![]() | Tiffany & Co | 72% |
Razer has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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9 Pasteur, Suite 100, Irvine, CA 92618
http://www.razer.com
+1 (855) 872-5233
Razer's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers from the Government and Public Policy industry.
Male customers rated Razer's Customer Service score 0.2 stars higher than Female customers.
Razer's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Native American 3.5 | Native American | 3.5 |
Other 3.2 | Other | 3.2 |
Razer's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.2 | 26-30 | 3.2 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.9 | 36-40 | 2.9 |
41-45 3.6 | 41-45 | 3.6 |
46-50 2.9 | 46-50 | 2.9 |
51-55 3 | 51-55 | 3 |
66+ 3.1 | 66+ | 3.1 |
Razer's Customer Service score was rated the highest by customers who have used Razer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Razer's Customer Service score was rated the highest by Retail industry customers, and the lowest by Government and Public Policy industry customers.
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Compared to its competitors, Razer's Customer Service score is rated right below Logitech.
In the Consumer Goods industry, Razer's Customer Service score is rated right below Tiffany & Co.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Lego Group | 4.2/5 |
![]() | Gucci | 4/5 |
![]() | Red Bull | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Bath & Body Works | 4/5 |
![]() | Hershey Company | 3.9/5 |
![]() | Crocs | 3.8/5 |
![]() | Tiffany & Co | 3.8/5 |
![]() | Razer | 3.6/5 |
Razer has a 3.2/5 stars for its overall company culture rated by their employees

Razer scored a 28 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Razer would recommend the brand to a friend. ENPS measures how likely Razer employees would recommend working at Razer to a friend.
| 53% | Promoters |
|---|---|
| 22% | Passive |
| 25% | Detractors |
| 36% | Promoters |
|---|---|
| 13% | Passive |
| 51% | Detractors |
Razer is ranked #393 in the Global Top 100 Brands. It ranks just behind Micron Technology and just ahead of Walgreens.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
391 | ![]() | Valve | ![]() | Gabe Newell | Media and Entertainment |
392 | ![]() | Micron Technology | ![]() | Sanjay Mehrotra | Energy and Manufacturing |
393 | ![]() | Razer | ![]() | Min-Liang Tan | Consumer Goods |
394 | ![]() | Walgreens | ![]() | Rosalind Brewer | Retail |
395 | ![]() | HD Supply | ![]() | Joe DeAngelo | Retail |
396 | ![]() | EPAM Systems | ![]() | Balazs Fejes | Tech |
397 | ![]() | Tableau Software | ![]() | Adam Selipsky | Tech |
Razer is ranked #43 in the Consumer Goods Industry. It ranks just behind Tupperware Brands and just ahead of Motorola.
| RANK | COMPANY | Location | |
|---|---|---|---|
41 | ![]() | Hallmark | Kansas City, MO |
42 | ![]() | Tupperware Brands | Orlando, FL |
43 | ![]() | Razer | Irvine, CA |
44 | ![]() | Motorola | |
45 | ![]() | Callaway Golf | Carlsbad, CA |
46 | ![]() | Dollar Shave Club | Los Angeles, CA |
47 | ![]() | Siemens | Washington, DC |