Razer NPS & Customer Reviews | Comparably
Razer is
Ranked
#46
in
Top Brands for Gen Z
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Razer is ranked #46 in Top Brands for Gen Z

Awards & Recognition

  • Top Brands for Gen-Z 2021

About Razer's Brand

Razer develops high-end precision gaming products by combining technology, ergonomics, and expert validation. Razer’s brand is ranked #393 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Razer. When compared to other organizations within the Consumer Goods industry, Razer is ranked #43. Among its major competitors, Razer is ranked in 2nd place for NPS while Logitech is 1st.Their current market cap is $1.12B

Brand at a Glance

79%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service

Razer Ranking

Razer NPS

Razer's Net Promoter Score (NPS) is a 28 with 53% Promoters, 22% Passives, and 25% Detractors. Net Promoter Score tracks whether Razer's customers would recommend using the product based on a scale of -100 to 100.

Razer Overall NPS

28
NPS
53%Promoters
22%Passives
25%Detractors
Razer Overall NPS

Razer NPS Trend

-100
-50
0
50
100
Nov 2024
26
Nov 202426
Dec 2024
27
Dec 202427
Jan 2025
27
Jan 202527
Feb 2025
27
Feb 202527
Mar 2025
27
Mar 202527
Apr 2025
27
Apr 202527
May 2025
26
May 202526
Jul 2025
27
Jul 202527
Aug 2025
27
Aug 202527
Sep 2025
27
Sep 202527
Oct 2025
29
Oct 202529
Nov 2025
27
Nov 202527

How Other Brands Compare

Razer is ranked second for NPS among its competitors. Logitech comes in first. Among those competitors, it is the second most valued company behind Logitech.

Razer's Logo
Razer
Logitech's Logo
Logitech
Global Ranking#393#48
NPS2849
Valuation Updated every 24 hours for public companies$1.12B$18.69B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Razer NPS by Gender

Male customers rated Razer's NPS 31 points higher than Female customers.

Male

31

Razer's NPS was rated 31 by Male customers on Comparably.

58%
Promoters
15%
Passives
27%
Detractors

Female

0

Razer's NPS was rated by Female customers on Comparably.

38%
Promoters
24%
Passives
38%
Detractors

Razer NPS by Ethnicity

Razer's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

-100
-50
0
50
100
Caucasian
18
Caucasian18
Hispanic or Latino
13
Hispanic or Latino13
African American/Black
50
African American/Black50
Asian or Pacific Islander
37
Asian or Pacific Islander37
Native American
40
Native American40
Other
20
Other20

Razer NPS by Age

Razer's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

0
20
40
60
80
100
Promoters
60%
Passives
21%
Detractors
19%
18-2560%21%19%
Promoters
50%
Passives
8%
Detractors
42%
26-3050%8%42%
Promoters
20%
Passives
20%
Detractors
60%
31-3520%20%60%
Promoters
57%
Passives
14%
Detractors
29%
36-4057%14%29%
Promoters
75%
Passives
0%
Detractors
25%
41-4575%0%25%
Promoters
62%
Passives
0%
Detractors
38%
46-5062%0%38%
Promoters
50%
Passives
0%
Detractors
50%
51-5550%0%50%
Promoters
67%
Passives
0%
Detractors
33%
66+67%0%33%

Razer NPS by Usage

Razer's NPS was rated the highest by customers who have used Razer's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
2
Less than 1 Year2
1 to 2 Years
29
1 to 2 Years29
2 to 5 Years
38
2 to 5 Years38
5 to 10 Years
38
5 to 10 Years38
Over 10 Years
20
Over 10 Years20

Razer NPS vs. Competitors

Compared to its competitors, Razer's NPS is rated right below Logitech.

COMPANYNPS Score
Logitech
49
Razer
28

Razer NPS vs Companies in Consumer Goods

In the Consumer Goods industry, Razer's NPS is rated right below Tiffany & Co.

Razer Customer Reviews

Out of the 29 Razer customer reviews 22 were positive and 7 were constructive. Razer customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
I love the designs of the products, they feel super ergonomic while still having that gaming feel to them and are super responsive and customizable
What do you value most about this brand?
the quality, value and great cuctomer service
What can this brand most improve?
lot of razer laptops i own having heating and battery issues
What can this brand most improve?
quality. all products are easily broken
What do you value most about this brand?
Su calidad en los productos y el buen ecosistema de sus artículos en p

Razer Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Razer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79
79%
21
21%
Razer Customer Loyalty

Razer Customer Loyalty Score by Gender

Male customers rated Razer's Customer Loyalty score 12% higher than Female customers.

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Male
81%
Yes
Female
69%
Yes

Razer Customer Loyalty Score by Ethnicity

Razer's Customer Loyalty score was rated the highest by Native American customers, and the lowest by African American/Black customers.

% who answered "Yes"

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79
out of 100
Caucasian
81
out of 100
Hispanic or Latino
55
out of 100
African American/Black
75
out of 100
Asian or Pacific Islander
100
out of 100
Native American
89
out of 100
Other

Razer Customer Loyalty Score by Age

Razer's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

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0
20%
40%
60%
80%
100%
18-25
81%
18-2581%
26-30
66%
26-3066%
31-35
76%
31-3576%
36-40
100%
36-40100%
41-45
78%
41-4578%
46-50
78%
46-5078%
51-55
55%
51-5555%
66+
100%
66+100%

Razer Customer Loyalty Score by Usage

Razer's Customer Loyalty score was rated the highest by customers who have used Razer's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
63%
1 to 2 Years
76%
2 to 5 Years
85%
5 to 10 Years
89%
Over 10 Years
91%

Razer Customer Loyalty Score by Industry

Razer's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Government and Public Policy industry customers.

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Tech
82%
Accounting
48%
Aerospace and Aviation
55%
Architecture and Planning
100%
Arts and Entertainment
46%
Automotive and Transportation
70%
Banking and Financial Services
70%
Business and Consumer Services
74%
Business Supplies and Equipment
100%
Computer Hardware
100%
Construction
70%
Education
82%
Government and Public Policy
40%
Healthcare, Hospitals and Medicine
100%
Marketing, Advertising and Research
85%
Media and Entertainment
100%
Retail
100%

Razer Customer Loyalty vs. Competitors

Compared to its competitors, Razer's Customer Loyalty score is rated right below Logitech.

COMPANYCustomer Loyalty Score
Logitech82%
Razer79%

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Customer Loyalty for Other Consumer Goods Brands

In the Consumer Goods industry, Razer's Customer Loyalty score is rated right above Crocs, and is preceded by Hershey Company.

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Razer's Logo
VS
Bath & Body Works' Logo
Lego Group's Logo
Colgate Palmolive's Logo
Red Bull's Logo
Hershey Company's Logo
Crocs' Logo
Gucci's Logo
Tiffany & Co's Logo

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Razer Product Quality

4/5

Razer has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Razer Product Information

Razer’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Computer Hardware industry rated Razer's product the highest. Reviewers from the Automotive and Transportation industry rated Razer the lowest at 4.3.

Website
http://www.razer.com
Company Size
1,001-5,000 Employees

Industry

Consumer Electronics
Hardware and Devices

Quick Insights into Razer Product Quality

Razer's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 51-55.

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Ranked Razer Product Quality the Highest

66+
5
Computer Hardware
5
Hispanic or Latino
4.3

Ranked Razer Product Quality the Lowest

African American/Black
3.2
Government and Public Policy
2.8
51-55
2.7

Razer Product Quality Score by Gender

Razer's Product Quality score was rated 3.8 by both Female and Male customers on Comparably.

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Male

3.8/5

Female

3.8/5

Razer Product Quality Score by Ethnicity

Razer's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
3.2
African American/Black3.2
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Native American
4.1
Native American4.1
Other
3.7
Other3.7

Razer Product Quality Score by Age

Razer's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
3.2
26-303.2
31-35
2.8
31-352.8
36-40
3.5
36-403.5
41-45
3.9
41-453.9
46-50
3.9
46-503.9
51-55
2.7
51-552.7
66+
5
66+5

Razer Product Quality Score by Usage

Razer's Product Quality score was rated the highest by customers who have used Razer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.6
1 to 2 Years
4
2 to 5 Years
4
5 to 10 Years
3.7
Over 10 Years
3.7

Razer Product Quality Score by Industry

Razer's Product Quality score was rated the highest by Computer Hardware industry customers, and the lowest by Government and Public Policy industry customers.

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Tech
3.6
Accounting
3.2
Aerospace and Aviation
3.5
Architecture and Planning
4.5
Arts and Entertainment
3.1
Automotive and Transportation
4.3
Banking and Financial Services
4
Business and Consumer Services
4.2
Business Supplies and Equipment
4.6
Computer Hardware
5
Construction
3.1
Education
4.8
Government and Public Policy
2.8
Healthcare, Hospitals and Medicine
4.6
Marketing, Advertising and Research
3.7
Media and Entertainment
5
Retail
5

Razer Product Quality vs. Competitors

Compared to its competitors, Razer's Product Quality score is rated right below Logitech.

COMPANYProduct Quality Score
Logitech4.2/5
Razer4/5

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Product Quality for Other Consumer Goods Brands

In the Consumer Goods industry, Razer's Product Quality score is rated right above Tiffany & Co, and is preceded by Crocs.

COMPANYProduct Quality Score
Lego Group4.5/5
Red Bull4.2/5
Colgate Palmolive4.2/5
Gucci4.2/5
Bath & Body Works4.1/5
Hershey Company4.1/5
Crocs4.1/5
Razer4/5
Tiffany & Co4/5

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Razer's Logo
VS
Lego Group's Logo
Red Bull's Logo
Colgate Palmolive's Logo
Gucci's Logo
Bath & Body Works' Logo
Hershey Company's Logo
Crocs' Logo
Tiffany & Co's Logo

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Razer Pricing

Razer ROI & Value For Money

3.6/5

Razer has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Razer Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Razer.

Quick Insights into Razer ROI

Razer's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Razer ROI the Highest

Retail
4.8
66+
4.3
Native American
4

Ranked Razer ROI the Lowest

Less than 1 Year
3
31-35
2.5
Government and Public Policy
2

Razer ROI Score by Gender

Male customers rated Razer's ROI score 0.5 stars higher than Female customers.

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Male

3.5/5

Female

3/5

Razer ROI Score by Ethnicity

Razer's ROI score was rated the highest by Native American customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.2
Caucasian3.2
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Native American
4
Native American4
Other
3.2
Other3.2

Razer ROI Score by Age

Razer's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
3.6
18-253.6
26-30
3.2
26-303.2
31-35
2.5
31-352.5
36-40
3.3
36-403.3
41-45
3.6
41-453.6
46-50
3.2
46-503.2
51-55
3.2
51-553.2
66+
4.3
66+4.3

Razer ROI Score by Usage

Razer's ROI score was rated the highest by customers who have used Razer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3
1 to 2 Years
3.6
2 to 5 Years
3.6
5 to 10 Years
3.3
Over 10 Years
3.3

Razer ROI Score by Industry

Razer's ROI score was rated the highest by Retail industry customers, and the lowest by Government and Public Policy industry customers.

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Tech
3.2
Accounting
3
Aerospace and Aviation
3
Architecture and Planning
3.8
Arts and Entertainment
2.4
Automotive and Transportation
3.6
Banking and Financial Services
4.1
Business and Consumer Services
3.8
Business Supplies and Equipment
3.5
Computer Hardware
4.4
Construction
3.5
Education
3.9
Government and Public Policy
2
Healthcare, Hospitals and Medicine
3.5
Marketing, Advertising and Research
3.1
Media and Entertainment
3.8
Retail
4.8

Razer Pricing vs. Competitors

Compared to its competitors, Razer's ROI score is rated right below Logitech.

COMPANYPricing Score
Logitech4/5
Razer3.6/5

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ROI for Other Consumer Goods Brands

In the Consumer Goods industry, Razer's ROI score is rated right below Tiffany & Co.

COMPANYPricing Score
Colgate Palmolive4/5
Lego Group3.9/5
Hershey Company3.9/5
Red Bull3.8/5
Gucci3.8/5
Bath & Body Works3.8/5
Crocs3.7/5
Tiffany & Co3.7/5
Razer3.6/5

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Razer's Logo
VS
Colgate Palmolive's Logo
Lego Group's Logo
Hershey Company's Logo
Red Bull's Logo
Gucci's Logo
Bath & Body Works' Logo
Crocs' Logo
Tiffany & Co's Logo

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Razer Customer Satisfaction (CSAT)

Razer Customer Satisfaction (CSAT) Score

76 / 100

Razer has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied43%
Satisfied33%
Neither Satisfied nor Dissatisfied9%
Dissatisfied3%
Very Dissatisfied12%
Very Satisfied
43%
Satisfied
33%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Razer Customer Satisfaction

Razer's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Razer Customer Satisfaction the Highest

Arts and Entertainment
100%
18-25
84%
Hispanic or Latino
84%

Ranked Razer Customer Satisfaction the Lowest

Over 10 Years
50%
31-35
31%
Government and Public Policy
0%

Razer Customer Satisfaction Score by Gender

Male customers rated Razer's Customer Satisfaction score 4 points higher than Female customers.

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71 / 100
Male
Very Satisfied
45%
Satisfied
26%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
19%
67 / 100
Female
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
19%

Razer Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Razer's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.

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66 / 100
Very Satisfied46%
Satisfied20%
Neither Satisfied nor Dissatisfied4%
Dissatisfied2%
Very Dissatisfied28%
Very Satisfied
46%
Satisfied
20%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
2%
Very Dissatisfied
28%

CSAT according to Hispanic or Latino

Razer's Customer Satisfaction (CSAT) score was rated 84% according to Hispanic or Latino users and customers.

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84 / 100
Very Satisfied46%
Satisfied38%
Neither Satisfied nor Dissatisfied8%
Dissatisfied0%
Very Dissatisfied8%
Very Satisfied
46%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
8%

CSAT according to African American/Black

Razer's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.

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75 / 100
Very Satisfied25%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied25%
Very Dissatisfied0%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Razer's Customer Satisfaction (CSAT) score was rated 74% according to Asian or Pacific Islander users and customers.

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74 / 100
Very Satisfied43%
Satisfied31%
Neither Satisfied nor Dissatisfied20%
Dissatisfied3%
Very Dissatisfied3%
Very Satisfied
43%
Satisfied
31%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
3%
Very Dissatisfied
3%

CSAT according to Native American

Razer's Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.

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50 / 100
Very Satisfied0%
Satisfied50%
Neither Satisfied nor Dissatisfied50%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Razer's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100
Very Satisfied48%
Satisfied19%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
48%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

Razer Customer Satisfaction Score by Age

Razer's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25 CSAT Score
84%
Very Satisfied
45%
Satisfied
39%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
1%
Very Dissatisfied
8%
18-2584%
26-30 CSAT Score
59%
Very Satisfied
42%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
25%
26-3059%
31-35 CSAT Score
31%
Very Satisfied
31%
Satisfied
0%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
46%
31-3531%
36-40 CSAT Score
40%
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
36-4040%
41-45 CSAT Score
75%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
41-4575%
46-50 CSAT Score
75%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
46-5075%
66+ CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
66+67%

Razer Customer Satisfaction Score by Usage

Razer's Customer Satisfaction score was rated the highest by customers who have used Razer's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
63
1 to 2 Years
81
2 to 5 Years
72
5 to 10 Years
65
Over 10 Years
50

Razer Customer Satisfaction Score by Industry

Razer's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Government and Public Policy industry customers.

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Tech
60
Accounting
72
Aerospace and Aviation
75
Architecture and Planning
80
Arts and Entertainment
100
Automotive and Transportation
100
Business and Consumer Services
80
Computer Hardware
67
Education
67
Government and Public Policy
0
Healthcare, Hospitals and Medicine
67
Marketing, Advertising and Research
100

Razer Customer Satisfaction vs. Competitors

Compared to its competitors, Razer's Customer Satisfaction score is rated right below Logitech.

COMPANYCustomer Satisfaction (CSAT) Score
Logitech90%
Razer76%

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Customer Satisfaction for Other Consumer Goods Brands

In the Consumer Goods industry, Razer's Customer Satisfaction score is rated right above Tiffany & Co, and is preceded by Gucci.

COMPANYCustomer Satisfaction (CSAT) Score
Lego Group89%
Colgate Palmolive83%
Red Bull82%
Bath & Body Works81%
Hershey Company80%
Crocs79%
Gucci79%
Razer76%
Tiffany & Co72%

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VS
Lego Group's Logo
Colgate Palmolive's Logo
Red Bull's Logo
Bath & Body Works' Logo
Hershey Company's Logo
Crocs' Logo
Gucci's Logo
Tiffany & Co's Logo

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Razer Customer Service

3.6/5

Razer has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Razer's Customer Service

Address

9 Pasteur, Suite 100, Irvine, CA 92618


Website

http://www.razer.com


Phone Number

+1 (855) 872-5233

Quick Insights into Razer Customer Service

Razer's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Razer Customer Service the Highest

Retail
5
18-25
3.8
1 to 2 Years
3.7

Ranked Razer Customer Service the Lowest

African American/Black
3.1
31-35
2.4
Government and Public Policy
2.3

Razer Customer Service Score by Gender

Male customers rated Razer's Customer Service score 0.2 stars higher than Female customers.

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Male

3.4/5

Female

3.2/5

Razer Customer Service Score by Ethnicity

Razer's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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0
20
40
60
80
100
Caucasian
3.2
Caucasian3.2
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
3.1
African American/Black3.1
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Native American
3.5
Native American3.5
Other
3.2
Other3.2

Razer Customer Service Score by Age

Razer's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25
3.8
18-253.8
26-30
3.2
26-303.2
31-35
2.4
31-352.4
36-40
2.9
36-402.9
41-45
3.6
41-453.6
46-50
2.9
46-502.9
51-55
3
51-553
66+
3.1
66+3.1

Razer Customer Service Score by Usage

Razer's Customer Service score was rated the highest by customers who have used Razer's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.2
1 to 2 Years
3.7
2 to 5 Years
3.6
5 to 10 Years
3.2
Over 10 Years
3.3

Razer Customer Service Score by Industry

Razer's Customer Service score was rated the highest by Retail industry customers, and the lowest by Government and Public Policy industry customers.

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Tech
3.4
Accounting
3.1
Aerospace and Aviation
2.8
Architecture and Planning
3.5
Arts and Entertainment
2.6
Automotive and Transportation
3.8
Banking and Financial Services
3.3
Business and Consumer Services
3.6
Business Supplies and Equipment
4.3
Computer Hardware
3.7
Construction
3.3
Education
3.5
Government and Public Policy
2.3
Healthcare, Hospitals and Medicine
3.5
Marketing, Advertising and Research
3.1
Media and Entertainment
4.5
Retail
5

Razer Customer Service vs. Competitors

Compared to its competitors, Razer's Customer Service score is rated right below Logitech.

COMPANYCustomer Service Score
Logitech4/5
Razer3.6/5

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Customer Service for Other Consumer Goods Brands

In the Consumer Goods industry, Razer's Customer Service score is rated right below Tiffany & Co.

COMPANYCustomer Service Score
Lego Group4.2/5
Gucci4/5
Red Bull4/5
Colgate Palmolive4/5
Bath & Body Works4/5
Hershey Company3.9/5
Crocs3.8/5
Tiffany & Co3.8/5
Razer3.6/5

Unlock Razer Customer Service vs. Companies in Consumer Goods Data

Razer's Logo
VS
Lego Group's Logo
Gucci's Logo
Red Bull's Logo
Colgate Palmolive's Logo
Bath & Body Works' Logo
Hershey Company's Logo
Crocs' Logo
Tiffany & Co's Logo

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Razer as an Employer

3.2/5

Razer has a 3.2/5 stars for its overall company culture rated by their employees

  Razer CEO
bottom
30%
CEO of Razer

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Razer scored a 28 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Razer would recommend the brand to a friend. ENPS measures how likely Razer employees would recommend working at Razer to a friend.

Net Promoter Score

28
NPS Score
53%Promoters
22%Passive
25%Detractors

Employee Net Promoter Score

-15
eNPS Score
36%Promoters
13%Passive
51%Detractors

Global Ranking Snapshot

Razer is ranked #393 in the Global Top 100 Brands. It ranks just behind Micron Technology and just ahead of Walgreens.

RANKCOMPANYCEOINDUSTRY
391
Valve  Valve CEO
Gabe Newell
Media and Entertainment
392
Micron Technology  Micron Technology CEO
Sanjay Mehrotra
Energy and Manufacturing
393
Razer  Razer CEO
Min-Liang Tan
Consumer Goods
394
Walgreens  Walgreens CEO
Rosalind Brewer
Retail
395
HD Supply  HD Supply CEO
Joe DeAngelo
Retail
396
EPAM Systems  EPAM Systems CEO
Balazs Fejes
Tech
397
Tableau Software  Tableau Software CEO
Adam Selipsky
Tech

Consumer Goods Ranking Snapshot

Razer is ranked #43 in the Consumer Goods Industry. It ranks just behind Tupperware Brands and just ahead of Motorola.

RANKCOMPANYLocation
41
Hallmark
Kansas City, MO
42
Tupperware Brands
Orlando, FL
43
Razer
Irvine, CA
44
Motorola
45
Callaway Golf
Carlsbad, CA
46
Dollar Shave Club
Los Angeles, CA
47
Siemens
Washington, DC