Eastman Kodak NPS & Customer Reviews | Comparably
Eastman Kodak is
Ranked
#112
in
Tech Brands
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Eastman Kodak is ranked #112 in Tech Brands

About Eastman Kodak's Brand

Eastman Kodak’s brand is ranked #383 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Eastman Kodak. When compared to other organizations within the Tech industry, Eastman Kodak is ranked #112. Among its major competitors, Eastman Kodak is ranked in 6th place for NPS while Agfa Gevaert is 1st, and FUJIFILM is 2nd.Their current valuation is $650.79M

Brand at a Glance

75%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service

Eastman Kodak Ranking

Eastman Kodak NPS

Eastman Kodak's Net Promoter Score (NPS) is a 12 with 44% Promoters, 24% Passives, and 32% Detractors. Net Promoter Score tracks whether Eastman Kodak's customers would recommend using the product based on a scale of -100 to 100.

Eastman Kodak Overall NPS

12
NPS
44%Promoters
24%Passives
32%Detractors
Eastman Kodak Overall NPS

Eastman Kodak NPS Trend

-100
-50
0
50
100
May 2024
12
May 202412
Jun 2024
10
Jun 202410
Jul 2024
11
Jul 202411
Aug 2024
13
Aug 202413
Sep 2024
13
Sep 202413
Oct 2024
13
Oct 202413
Nov 2024
14
Nov 202414
Dec 2024
12
Dec 202412
Jan 2025
12
Jan 202512
Feb 2025
12
Feb 202512
Mar 2025
12
Mar 202512
May 2025
12
May 202512

How Other Brands Compare

Eastman Kodak is ranked third for NPS among its competitors. FUJIFILM and Canon come in first and second, with Olympus Corporation coming in at #4. Among those competitors, it is the lowest valued company behind FUJIFILM.

Eastman Kodak's Logo
Eastman Kodak
Canon's Logo
Canon
FUJIFILM's Logo
FUJIFILM
Olympus Corporation's Logo
Olympus Corporation
Global Ranking#383#166#-#-
NPS1231389
Valuation Updated every 24 hours for public companies$650.79M$30.53B$30.95B$28.79B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Eastman Kodak NPS by Gender

Female customers rated Eastman Kodak's NPS 19 points higher than Male customers.

Male

-15

Eastman Kodak's NPS was rated -15 by Male customers on Comparably.

31%
Promoters
23%
Passives
46%
Detractors

Female

4

Eastman Kodak's NPS was rated 4 by Female customers on Comparably.

39%
Promoters
26%
Passives
35%
Detractors

Eastman Kodak NPS by Ethnicity

Eastman Kodak's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

-100
-50
0
50
100
Caucasian
14
Caucasian14
Hispanic or Latino
20
Hispanic or Latino20
African American/Black
-17
African American/Black-17
Asian or Pacific Islander
-50
Asian or Pacific Islander-50
Other
-17
Other-17

Eastman Kodak NPS by Age

Eastman Kodak's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

0
20
40
60
80
100
Promoters
28%
Passives
24%
Detractors
48%
18-2528%24%48%
Promoters
17%
Passives
0%
Detractors
83%
26-3017%0%83%
Promoters
42%
Passives
29%
Detractors
29%
31-3542%29%29%
Promoters
0%
Passives
0%
Detractors
100%
36-400%0%100%
Promoters
50%
Passives
25%
Detractors
25%
46-5050%25%25%
Promoters
0%
Passives
100%
Detractors
0%
51-550%100%0%
Promoters
75%
Passives
25%
Detractors
0%
66+75%25%0%

Eastman Kodak NPS by Usage

Eastman Kodak's NPS was rated the highest by customers who have used Eastman Kodak's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-58
Less than 1 Year-58
1 to 2 Years
0
1 to 2 Years0
5 to 10 Years
28
5 to 10 Years28
Over 10 Years
24
Over 10 Years24

Eastman Kodak NPS vs. Competitors

Compared to its competitors, Eastman Kodak's NPS is rated right above Olympus Corporation, and is preceded by Nikon.

Eastman Kodak NPS vs Companies in Tech

In the Tech industry, Eastman Kodak's NPS is rated right below Peloton.

Eastman Kodak Customer Reviews

Out of the 6 Eastman Kodak customer reviews 6 were positive and 0 were constructive. Eastman Kodak customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Dedication to preserving historical methods of image capture and development
What do you value most about this brand?
The fact that it specialises in film and not digital.
What do you value most about this brand?
Still focus in a global social responsibility
What do you value most about this brand?
Creation of Memories, protection of memories,
What do you value most about this brand?
motion pictures and the film making process

Eastman Kodak Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Eastman Kodak users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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75
75%
25
25%
Eastman Kodak Customer Loyalty

Eastman Kodak Customer Loyalty Score by Gender

Male customers rated Eastman Kodak's Customer Loyalty score 2% higher than Female customers.

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Male
79%
Yes
Female
77%
Yes

Eastman Kodak Customer Loyalty Score by Ethnicity

Eastman Kodak's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

% who answered "Yes"

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81
out of 100
Caucasian
100
out of 100
Hispanic or Latino
55
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
70
out of 100
Other

Eastman Kodak Customer Loyalty Score by Age

Eastman Kodak's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
18-25
70%
18-2570%
26-30
55%
26-3055%
31-35
74%
31-3574%
36-40
70%
36-4070%
46-50
100%
46-50100%
51-55
100%
51-55100%
66+
100%
66+100%

Eastman Kodak Customer Loyalty Score by Usage

Eastman Kodak's Customer Loyalty score was rated the highest by customers who have used Eastman Kodak's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
57%
1 to 2 Years
87%
5 to 10 Years
87%
Over 10 Years
83%

Eastman Kodak Customer Loyalty Score by Industry

Eastman Kodak's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech
67%
Accounting
74%
Banking and Financial Services
100%
Business and Consumer Services
70%
Education
70%
Manufacturing and Machinery
40%

Eastman Kodak Customer Loyalty vs. Competitors

Compared to its competitors, Eastman Kodak's Customer Loyalty score is rated right above Ricoh Imaging, and is preceded by FUJIFILM.

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Eastman Kodak's Logo
VS
Agfa Gevaert's Logo
Leica Camera's Logo
Canon's Logo
Nikon's Logo
Olympus Corporation's Logo
FUJIFILM's Logo
Ricoh Imaging's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Eastman Kodak's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
Eastman Kodak75%

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Eastman Kodak's Logo
VS
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Peloton's Logo

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Eastman Kodak Product Quality

4/5

Eastman Kodak has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Eastman Kodak Product Information

Eastman Kodak’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Eastman Kodak's product the highest. Reviewers from the Tech industry rated Eastman Kodak the lowest at 3.5.

Website
https://www.kodak.com
Company Size
5,001-10,000 Employees

Quick Insights into Eastman Kodak Product Quality

Eastman Kodak's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 26-30.

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Ranked Eastman Kodak Product Quality the Highest

66+
4.7
Hispanic or Latino
4.6
1 to 2 Years
4.3

Ranked Eastman Kodak Product Quality the Lowest

Tech
3.5
Other
3.2
26-30
2.7

Eastman Kodak Product Quality Score by Gender

Female customers rated Eastman Kodak's Product Quality score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

Eastman Kodak Product Quality Score by Ethnicity

Eastman Kodak's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.4
Caucasian4.4
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
3.2
African American/Black3.2
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
3.2
Other3.2

Eastman Kodak Product Quality Score by Age

Eastman Kodak's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
18-25
4
18-254
26-30
2.7
26-302.7
31-35
3.8
31-353.8
36-40
3.1
36-403.1
46-50
4.5
46-504.5
51-55
4.3
51-554.3
66+
4.7
66+4.7

Eastman Kodak Product Quality Score by Usage

Eastman Kodak's Product Quality score was rated the highest by customers who have used Eastman Kodak's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.6
1 to 2 Years
4.3
5 to 10 Years
3.8
Over 10 Years
4.2

Eastman Kodak Product Quality Score by Industry

Eastman Kodak's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech
3.5
Accounting
4
Banking and Financial Services
4.3
Business and Consumer Services
4
Education
4
Manufacturing and Machinery
4.1

Eastman Kodak Product Quality vs. Competitors

Compared to its competitors, Eastman Kodak's Product Quality score is rated right above Agfa Gevaert, and is preceded by Canon.

COMPANYProduct Quality Score
Leica Camera5/5
Canon4/5
Eastman Kodak4/5
Agfa Gevaert4/5
Ricoh Imaging4/5
FUJIFILM3.9/5
Nikon3.9/5
Olympus Corporation3.6/5

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Eastman Kodak's Logo
VS
Leica Camera's Logo
Canon's Logo
Agfa Gevaert's Logo
Ricoh Imaging's Logo
FUJIFILM's Logo
Nikon's Logo
Olympus Corporation's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Eastman Kodak's Product Quality score is rated right above Peloton, and is preceded by Google.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Eastman Kodak4/5
Peloton4/5
ROBLOX4/5

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Eastman Kodak's Logo
VS
Nintendo's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Spotify's Logo
Google's Logo
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ROBLOX's Logo

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Eastman Kodak Pricing

Eastman Kodak ROI & Value For Money

3.6/5

Eastman Kodak has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Eastman Kodak Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Eastman Kodak.

Quick Insights into Eastman Kodak ROI

Eastman Kodak's ROI score was rated highest by customers ages 66+, and rated lowest by customers ages 26-30.

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Ranked Eastman Kodak ROI the Highest

66+
4.4
Hispanic or Latino
4.3
Banking and Financial Services
4.1

Ranked Eastman Kodak ROI the Lowest

Less than 1 Year
2.9
Tech
2.9
26-30
2.7

Eastman Kodak ROI Score by Gender

Female customers rated Eastman Kodak's ROI score 0.3 stars higher than Male customers.

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Male

3.4/5

Female

3.7/5

Eastman Kodak ROI Score by Ethnicity

Eastman Kodak's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
3
African American/Black3
Asian or Pacific Islander
3
Asian or Pacific Islander3
Other
3.5
Other3.5

Eastman Kodak ROI Score by Age

Eastman Kodak's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
18-25
3.5
18-253.5
26-30
2.7
26-302.7
31-35
3.2
31-353.2
36-40
3
36-403
46-50
3.9
46-503.9
51-55
3.6
51-553.6
66+
4.4
66+4.4

Eastman Kodak ROI Score by Usage

Eastman Kodak's ROI score was rated the highest by customers who have used Eastman Kodak's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.9
1 to 2 Years
3.8
5 to 10 Years
3.4
Over 10 Years
4.1

Eastman Kodak ROI Score by Industry

Eastman Kodak's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech
2.9
Accounting
3.8
Banking and Financial Services
4.1
Business and Consumer Services
3.5
Education
4
Manufacturing and Machinery
3.3

Eastman Kodak Pricing vs. Competitors

Compared to its competitors, Eastman Kodak's ROI score is rated right above Agfa Gevaert, and is preceded by Ricoh Imaging.

COMPANYPricing Score
FUJIFILM4/5
Olympus Corporation3.8/5
Canon3.8/5
Nikon3.7/5
Ricoh Imaging3.6/5
Eastman Kodak3.6/5
Agfa Gevaert3.5/5
Leica Camera3.5/5

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Eastman Kodak's Logo
VS
FUJIFILM's Logo
Olympus Corporation's Logo
Canon's Logo
Nikon's Logo
Ricoh Imaging's Logo
Agfa Gevaert's Logo
Leica Camera's Logo

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ROI for Other Tech Brands

In the Tech industry, Eastman Kodak's ROI score is rated right below ROBLOX.

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Eastman Kodak's Logo
VS
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Apple's Logo
ROBLOX's Logo

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Eastman Kodak Customer Satisfaction (CSAT)

Eastman Kodak Customer Satisfaction (CSAT) Score

82 / 100

Eastman Kodak has an overall Customer Satisfaction score of 82 rated by its users and customers.

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Very Satisfied44%
Satisfied38%
Neither Satisfied nor Dissatisfied14%
Dissatisfied2%
Very Dissatisfied2%
Very Satisfied
44%
Satisfied
38%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
2%
Very Dissatisfied
2%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Eastman Kodak Customer Satisfaction

Eastman Kodak's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 31-35.

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Ranked Eastman Kodak Customer Satisfaction the Highest

46-50
100%
Hispanic or Latino
100%
Over 10 Years
87%

Ranked Eastman Kodak Customer Satisfaction the Lowest

Tech
63%
African American/Black
60%
31-35
34%

Eastman Kodak Customer Satisfaction Score by Gender

Female customers rated Eastman Kodak's Customer Satisfaction score 3 points higher than Male customers.

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80 / 100
Male
Very Satisfied
30%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
83 / 100
Female
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%

Eastman Kodak Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Eastman Kodak's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.

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86 / 100
Very Satisfied50%
Satisfied36%
Neither Satisfied nor Dissatisfied7%
Dissatisfied0%
Very Dissatisfied7%
Very Satisfied
50%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
7%

CSAT according to Hispanic or Latino

Eastman Kodak's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100
Very Satisfied33%
Satisfied67%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

Eastman Kodak's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.

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60 / 100
Very Satisfied40%
Satisfied20%
Neither Satisfied nor Dissatisfied40%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Eastman Kodak's Customer Satisfaction (CSAT) score was rated 70% according to Asian or Pacific Islander users and customers.

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70 / 100
Very Satisfied20%
Satisfied50%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied10%
Very Satisfied
20%
Satisfied
50%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
10%

CSAT according to Other

Eastman Kodak's Customer Satisfaction (CSAT) score was rated 83% according to Other users and customers.

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83 / 100
Very Satisfied33%
Satisfied50%
Neither Satisfied nor Dissatisfied17%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%

Eastman Kodak Customer Satisfaction Score by Age

Eastman Kodak's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25 CSAT Score
87%
Very Satisfied
40%
Satisfied
47%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
18-2587%
26-30 CSAT Score
67%
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
26-3067%
31-35 CSAT Score
34%
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
49%
Dissatisfied
0%
Very Dissatisfied
17%
31-3534%
36-40 CSAT Score
67%
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
36-4067%
46-50 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%
51-55 CSAT Score
100%
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
51-55100%
66+ CSAT Score
100%
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
66+100%

Eastman Kodak Customer Satisfaction Score by Usage

Eastman Kodak's Customer Satisfaction score was rated the highest by customers who have used Eastman Kodak's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
74
1 to 2 Years
80
5 to 10 Years
75
Over 10 Years
87

Eastman Kodak Customer Satisfaction Score by Industry

Eastman Kodak's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
63
Accounting
70

Eastman Kodak Customer Satisfaction vs. Competitors

Compared to its competitors, Eastman Kodak's Customer Satisfaction score is rated right above FUJIFILM, and is preceded by Leica Camera.

COMPANYCustomer Satisfaction (CSAT) Score
Agfa Gevaert100%
Ricoh Imaging100%
Leica Camera100%
Eastman Kodak82%
FUJIFILM79%
Canon79%
Nikon75%
Olympus Corporation70%

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Agfa Gevaert's Logo
Ricoh Imaging's Logo
Leica Camera's Logo
FUJIFILM's Logo
Canon's Logo
Nikon's Logo
Olympus Corporation's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Eastman Kodak's Customer Satisfaction score is rated right above Google, and is preceded by Spotify.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Eastman Kodak82%
Google81%
Zoom Video Communications74%
ROBLOX73%
Peloton64%

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ROBLOX's Logo
Peloton's Logo

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Eastman Kodak Customer Service

3.6/5

Eastman Kodak has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Eastman Kodak's Customer Service

Website

https://www.kodak.com

Quick Insights into Eastman Kodak Customer Service

Eastman Kodak's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 36-40.

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Ranked Eastman Kodak Customer Service the Highest

66+
4.6
Banking and Financial Services
4.3
Hispanic or Latino
4.1

Ranked Eastman Kodak Customer Service the Lowest

African American/Black
2.6
Manufacturing and Machinery
2.1
36-40
1.5

Eastman Kodak Customer Service Score by Gender

Male customers rated Eastman Kodak's Customer Service score 0.2 stars higher than Female customers.

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Male

3.6/5

Female

3.4/5

Eastman Kodak Customer Service Score by Ethnicity

Eastman Kodak's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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0
20
40
60
80
100
Caucasian
3.7
Caucasian3.7
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
2.6
African American/Black2.6
Asian or Pacific Islander
3.3
Asian or Pacific Islander3.3
Other
3.7
Other3.7

Eastman Kodak Customer Service Score by Age

Eastman Kodak's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25
3.7
18-253.7
26-30
3
26-303
31-35
2.9
31-352.9
36-40
1.5
36-401.5
46-50
3.7
46-503.7
51-55
3.8
51-553.8
66+
4.6
66+4.6

Eastman Kodak Customer Service Score by Usage

Eastman Kodak's Customer Service score was rated the highest by customers who have used Eastman Kodak's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.1
1 to 2 Years
3.9
5 to 10 Years
3.1
Over 10 Years
4

Eastman Kodak Customer Service Score by Industry

Eastman Kodak's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech
3.1
Accounting
3.7
Banking and Financial Services
4.3
Business and Consumer Services
3.5
Education
3.8
Manufacturing and Machinery
2.1

Eastman Kodak Customer Service vs. Competitors

Compared to its competitors, Eastman Kodak's Customer Service score is rated right above Nikon, and is preceded by Olympus Corporation.

COMPANYCustomer Service Score
Leica Camera5/5
FUJIFILM4/5
Canon3.9/5
Ricoh Imaging3.6/5
Olympus Corporation3.6/5
Eastman Kodak3.6/5
Nikon3.5/5
Agfa Gevaert3/5

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Canon's Logo
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Customer Service for Other Tech Brands

In the Tech industry, Eastman Kodak's Customer Service score is rated right below ROBLOX.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
ROBLOX3.6/5
Eastman Kodak3.6/5

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Eastman Kodak as an Employer

3.2/5

Eastman Kodak has a 3.2/5 stars for its overall company culture rated by their employees

  Eastman Kodak CEO
top
40%
CEO of Eastman Kodak

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Eastman Kodak scored a 12 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Eastman Kodak would recommend the brand to a friend. ENPS measures how likely Eastman Kodak employees would recommend working at Eastman Kodak to a friend.

Net Promoter Score

12
NPS Score
44%Promoters
24%Passive
32%Detractors

Employee Net Promoter Score

3
eNPS Score
41%Promoters
21%Passive
38%Detractors

Global Ranking Snapshot

Eastman Kodak is ranked #383 in the Global Top 100 Brands. It ranks just behind NerdWallet and just ahead of Athleta.

RANKCOMPANYCEOINDUSTRY
381
Travelers  Travelers CEO
Alan Schnitzer
Business and Consumer Services
382
NerdWallet  NerdWallet CEO
Tim Chen
Business and Consumer Services
383
Eastman Kodak  Eastman Kodak CEO
Jeff Clarke
Tech
384
Athleta  Athleta CEO
Maggie Gauger
Fashion and Beauty
385
Bechtel  Bechtel CEO
Brendan Bechtel
Tech
386
Barrick Gold Corporation  Barrick Gold Corporation CEO
Mark Bristow
Energy and Manufacturing
387
Tupperware Brands  Tupperware Brands CEO
Rick Goings
Consumer Goods

Tech Ranking Snapshot

Eastman Kodak is ranked #112 in the Tech Industry. It ranks just behind NerdWallet and just ahead of Bechtel.

RANKCOMPANYLocation
110
Fitbit
San Francisco, CA
111
NerdWallet
San Francisco, CA
112
Eastman Kodak
113
Bechtel
114
TransUnion
Chicago, IL
115
NCR Corporation
Atlanta, GA
116
Valve
Bellevue, WA