67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Agfa Gevaert
Marketing or Exec? Claim Your Free Account
About Agfa Gevaert's Brand
Agfa Gevaert develops, manufactures, and distributes analogue and digital imaging products. Among its major competitors, Agfa Gevaert is ranked in 1st place for NPS while Siemens Healthineers is 2nd, and FUJIFILM is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
Agfa Gevaert Ranking
- #1 / 4 of its competitors
Agfa Gevaert NPS
Agfa Gevaert's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Agfa Gevaert's customers would recommend using the product based on a scale of -100 to 100.
Agfa Gevaert Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Agfa Gevaert NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Jul 2023 66 | Jul 2023 | 66 |
How Other Brands Compare
Agfa Gevaert is ranked first for NPS among its competitors. FUJIFILM and Konica Minolta come in second and third, with Eastman Kodak coming in at #4.
Agfa Gevaert |  Eastman Kodak |  FUJIFILM |  Konica Minolta | |
| Global Ranking | #- | #383 | #- | #- |
| NPS | 67 | 12 | 38 | 29 |
| Valuation Updated every 24 hours for public companies | - | $650.79M | $30.95B | $2.64B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Agfa Gevaert NPS vs. Competitors
Compared to its competitors, Agfa Gevaert's NPS is rated right above Siemens Healthineers.
| COMPANY | NPS Score | |
|---|---|---|
| Agfa Gevaert | 67 |
 | Siemens Healthineers | 46 |
| FUJIFILM | 38 |
 | Ricoh Imaging | 34 |
| Konica Minolta | 29 |
| Eastman Kodak | 12 |
Agfa Gevaert Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Agfa Gevaert users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Agfa Gevaert Customer Loyalty vs. Competitors
Compared to its competitors, Agfa Gevaert's Customer Loyalty score is rated right above Konica Minolta.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Agfa Gevaert | 100% |
| Konica Minolta | 87% |
| FUJIFILM | 75% |
| Eastman Kodak | 75% |
| Siemens Healthineers | 72% |
| Ricoh Imaging | 68% |
Unlock Agfa Gevaert Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Agfa Gevaert Customer Loyalty vs. Competitors data and gain insights into your customers today.
Agfa Gevaert Product Quality
4/5
Agfa Gevaert has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Agfa Gevaert's overall Product Quality score rated by its users and customers.
Agfa Gevaert Product Information
Agfa Gevaert’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.agfa.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Agfa Gevaert Product Quality vs. Competitors
Compared to its competitors, Agfa Gevaert's Product Quality score is rated right above Ricoh Imaging, and is preceded by Eastman Kodak.
| COMPANY | Product Quality Score | |
|---|---|---|
| Konica Minolta | 4/5 |
| Eastman Kodak | 4/5 |
| Agfa Gevaert | 4/5 |
| Ricoh Imaging | 4/5 |
| Siemens Healthineers | 3.9/5 |
| FUJIFILM | 3.9/5 |
Unlock Agfa Gevaert Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Agfa Gevaert Product Quality vs. Competitors data and gain insights into your customers today.
Agfa Gevaert Pricing
Agfa Gevaert ROI & Value For Money
3.5/5
Agfa Gevaert has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Agfa Gevaert's overall ROI score rated by its users and customers.
Agfa Gevaert Pricing vs. Competitors
Compared to its competitors, Agfa Gevaert's ROI score is rated right below Konica Minolta.
| COMPANY | Pricing Score | |
|---|---|---|
| FUJIFILM | 4/5 |
| Siemens Healthineers | 3.8/5 |
| Ricoh Imaging | 3.6/5 |
| Eastman Kodak | 3.6/5 |
| Konica Minolta | 3.5/5 |
| Agfa Gevaert | 3.5/5 |
Unlock Agfa Gevaert ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Agfa Gevaert ROI vs. Competitors data and gain insights into your customers today.
Agfa Gevaert Customer Satisfaction (CSAT)
Agfa Gevaert Customer Satisfaction (CSAT) Score
100 / 100
Agfa Gevaert has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Agfa Gevaert Customer Satisfaction vs. Competitors
Compared to its competitors, Agfa Gevaert's Customer Satisfaction score is rated right above Ricoh Imaging.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Agfa Gevaert | 100% |
| Ricoh Imaging | 100% |
| Eastman Kodak | 82% |
| FUJIFILM | 79% |
| Konica Minolta | 78% |
| Siemens Healthineers | 77% |
Unlock Agfa Gevaert Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Agfa Gevaert Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Agfa Gevaert Customer Service
3/5
Agfa Gevaert has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Agfa Gevaert's overall Customer Service score rated by its users and customers.
About Agfa Gevaert's Customer Service
Website
https://www.agfa.com
Phone Number
61 3 8808 4000
Agfa Gevaert Customer Service vs. Competitors
Compared to its competitors, Agfa Gevaert's Customer Service score is rated right below Eastman Kodak.
| COMPANY | Customer Service Score | |
|---|---|---|
| FUJIFILM | 4/5 |
| Siemens Healthineers | 3.9/5 |
| Konica Minolta | 3.7/5 |
| Ricoh Imaging | 3.6/5 |
| Eastman Kodak | 3.6/5 |
| Agfa Gevaert | 3/5 |
Unlock Agfa Gevaert Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Agfa Gevaert Customer Service vs. Competitors data and gain insights into your customers today.
Agfa Gevaert as an Employer
2.8/5
Agfa Gevaert has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Agfa Gevaert scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Agfa Gevaert would recommend the brand to a friend. ENPS measures how likely Agfa Gevaert employees would recommend working at Agfa Gevaert to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
