29
NPS
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Konica Minolta
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About Konica Minolta's Brand
"Konica Minolta manufactures copiers, laser printers, multi-functional peripherals and digital print systems for the production printing market." Among its major competitors, Konica Minolta is ranked in 4th place for NPS while Agfa Gevaert is 1st, and Ricoh Imaging is 2nd.Their current market cap is $2.64B
Brand at a Glance
87%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Konica Minolta Ranking
- #3 / 4 of its competitors
Konica Minolta NPS
Konica Minolta's Net Promoter Score (NPS) is a 29 with 55% Promoters, 19% Passives, and 26% Detractors. Net Promoter Score tracks whether Konica Minolta's customers would recommend using the product based on a scale of -100 to 100.
Konica Minolta Overall NPS
| 55% | Promoters |
|---|---|
| 19% | Passives |
| 26% | Detractors |
Konica Minolta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 24 | Sep 2023 | 24 |
Nov 2023 26 | Nov 2023 | 26 |
Mar 2024 28 | Mar 2024 | 28 |
May 2024 27 | May 2024 | 27 |
Sep 2024 26 | Sep 2024 | 26 |
Nov 2024 24 | Nov 2024 | 24 |
Dec 2024 25 | Dec 2024 | 25 |
Mar 2025 27 | Mar 2025 | 27 |
Apr 2025 29 | Apr 2025 | 29 |
Jul 2025 28 | Jul 2025 | 28 |
Aug 2025 30 | Aug 2025 | 30 |
Dec 2025 29 | Dec 2025 | 29 |
How Other Brands Compare
Konica Minolta is ranked third for NPS among its competitors. Ricoh Imaging and Canon come in first and second, with Xerox Corporation coming in at #4. Among those competitors, it is the third most valued company behind Canon.
Konica Minolta |  Canon |  Xerox Corporation |  Ricoh Imaging | |
| Global Ranking | #- | #166 | #169 | #- |
| NPS | 29 | 31 | 1 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.64B | $30.53B | $4.85B | $963.46M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Konica Minolta NPS by Gender
Female customers rated Konica Minolta's NPS 56 points higher than Male customers.
Male
11
Konica Minolta's NPS was rated 11 by Male customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Female
67
Konica Minolta's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Konica Minolta NPS by Ethnicity
Konica Minolta's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Konica Minolta NPS by Age
Konica Minolta's NPS was rated 34 points by customers ages 41-45 and customers ages 51-55 on Comparably.
Konica Minolta NPS by Usage
Konica Minolta's NPS was rated the highest by customers who have used Konica Minolta's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Over 10 Years -34 | Over 10 Years | -34 |
Konica Minolta NPS vs. Competitors
Compared to its competitors, Konica Minolta's NPS is rated right above Xerox Corporation, and is preceded by Canon.
| COMPANY | NPS Score | |
|---|---|---|
 | Agfa Gevaert | 67 |
| Ricoh Imaging | 34 |
| Canon | 31 |
| Konica Minolta | 29 |
| Xerox Corporation | 1 |
| Ricoh Japan | N/A |
Konica Minolta Customer Reviews
Out of the 3 Konica Minolta customer reviews 3 were positive and 0 were constructive. Konica Minolta customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Konica Minolta Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Konica Minolta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Konica Minolta Customer Loyalty Score by Gender
Konica Minolta's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Konica Minolta Customer Loyalty Score by Ethnicity
Konica Minolta's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Konica Minolta Customer Loyalty Score by Age
Konica Minolta's Customer Loyalty score was rated 100% by customers ages 41-45 and customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
51-55 100% | 51-55 | 100% |
Konica Minolta Customer Loyalty Score by Usage
Konica Minolta's Customer Loyalty score was rated 100% by customers who have used Konica Minolta's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Konica Minolta Customer Loyalty vs. Competitors
Compared to its competitors, Konica Minolta's Customer Loyalty score is rated right above Canon, and is preceded by Agfa Gevaert.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Agfa Gevaert | 100% |
| Konica Minolta | 87% |
| Canon | 85% |
| Xerox Corporation | 75% |
| Ricoh Imaging | 68% |
| Ricoh Japan | N/A |
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Konica Minolta Product Quality
4/5
Konica Minolta has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Konica Minolta Product Information
Konica Minolta’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
Manufacturing
Quick Insights into Konica Minolta Product Quality
Konica Minolta's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Konica Minolta's products/services for Over 10 Years.
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Ranked Konica Minolta Product Quality the Highest
Ranked Konica Minolta Product Quality the Lowest
Konica Minolta Product Quality Score by Gender
Female customers rated Konica Minolta's Product Quality score 0.8 stars higher than Male customers.
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Male
3.5/5
Female
4.3/5
Konica Minolta Product Quality Score by Ethnicity
Konica Minolta's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Konica Minolta Product Quality Score by Age
Konica Minolta's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
51-55 3.1 | 51-55 | 3.1 |
Konica Minolta Product Quality Score by Usage
Konica Minolta's Product Quality score was rated the highest by customers who have used Konica Minolta's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Konica Minolta Product Quality vs. Competitors
Compared to its competitors, Konica Minolta's Product Quality score is rated right above Agfa Gevaert, and is preceded by Canon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Canon | 4/5 |
| Konica Minolta | 4/5 |
| Agfa Gevaert | 4/5 |
| Ricoh Imaging | 4/5 |
| Xerox Corporation | 3.2/5 |
| Ricoh Japan | N/A |
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Konica Minolta Pricing
Konica Minolta ROI & Value For Money
3.5/5
Konica Minolta has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Konica Minolta ROI
Konica Minolta's ROI score was rated highest by Female customers, and rated lowest by customers who have used Konica Minolta's products/services for Over 10 Years.
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Ranked Konica Minolta ROI the Highest
Ranked Konica Minolta ROI the Lowest
Konica Minolta ROI Score by Gender
Female customers rated Konica Minolta's ROI score 0.8 stars higher than Male customers.
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Male
3.5/5
Female
4.3/5
Konica Minolta ROI Score by Ethnicity
Konica Minolta's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Konica Minolta.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Konica Minolta ROI Score by Age
Konica Minolta's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
51-55 3.1 | 51-55 | 3.1 |
Konica Minolta ROI Score by Usage
Konica Minolta's ROI score was rated the highest by customers who have used Konica Minolta's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Konica Minolta Pricing vs. Competitors
Compared to its competitors, Konica Minolta's ROI score is rated right above Agfa Gevaert, and is preceded by Ricoh Imaging.
| COMPANY | Pricing Score | |
|---|---|---|
| Canon | 3.8/5 |
| Ricoh Imaging | 3.6/5 |
| Konica Minolta | 3.5/5 |
| Agfa Gevaert | 3.5/5 |
| Xerox Corporation | 3/5 |
| Ricoh Japan | N/A |
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Konica Minolta Customer Satisfaction (CSAT)
Konica Minolta Customer Satisfaction (CSAT) Score
78 / 100
Konica Minolta has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Very Satisfied
49%
Satisfied
29%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
2%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Konica Minolta Customer Satisfaction
Konica Minolta's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Konica Minolta Customer Satisfaction the Highest
Ranked Konica Minolta Customer Satisfaction the Lowest
Konica Minolta Customer Satisfaction Score by Gender
Female customers rated Konica Minolta's Customer Satisfaction score 49 points higher than Male customers.
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51 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 13% | |
Very Dissatisfied | 11% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Konica Minolta Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Konica Minolta's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
Konica Minolta Customer Satisfaction Score by Age
Konica Minolta's Customer Satisfaction score was rated 67 points by customers ages 41-45 and customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% | |||||||||||||||
| 51-55 | 67% |
Konica Minolta Customer Satisfaction Score by Usage
Konica Minolta's Customer Satisfaction score was rated 33 points by customers who have used Konica Minolta's products/services for Over 10 Years.
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Konica Minolta Customer Satisfaction vs. Competitors
Compared to its competitors, Konica Minolta's Customer Satisfaction score is rated right above Xerox Corporation, and is preceded by Canon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Agfa Gevaert | 100% |
| Ricoh Imaging | 100% |
| Canon | 79% |
| Konica Minolta | 78% |
| Xerox Corporation | 49% |
| Ricoh Japan | 0% |
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Konica Minolta Customer Service
3.7/5
Konica Minolta has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Konica Minolta's Customer Service
Address
Chicora, PA United States of America
Website
http://www.konicaminolta.com/
Quick Insights into Konica Minolta Customer Service
Konica Minolta's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Konica Minolta's products/services for Over 10 Years.
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Ranked Konica Minolta Customer Service the Highest
Ranked Konica Minolta Customer Service the Lowest
Konica Minolta Customer Service Score by Gender
Female customers rated Konica Minolta's Customer Service score 1 stars higher than Male customers.
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Male
3.5/5
Female
4.5/5
Konica Minolta Customer Service Score by Ethnicity
Konica Minolta's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Konica Minolta Customer Service Score by Age
Konica Minolta's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
51-55 3.3 | 51-55 | 3.3 |
Konica Minolta Customer Service Score by Usage
Konica Minolta's Customer Service score was rated the highest by customers who have used Konica Minolta's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Konica Minolta Customer Service vs. Competitors
Compared to its competitors, Konica Minolta's Customer Service score is rated right above Ricoh Imaging, and is preceded by Canon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Canon | 3.9/5 |
| Konica Minolta | 3.7/5 |
| Ricoh Imaging | 3.6/5 |
| Agfa Gevaert | 3/5 |
| Xerox Corporation | 2.6/5 |
| Ricoh Japan | N/A |
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Konica Minolta as an Employer
3.5/5
Konica Minolta has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Konica Minolta scored a 29 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Konica Minolta would recommend the brand to a friend. ENPS measures how likely Konica Minolta employees would recommend working at Konica Minolta to a friend.
Net Promoter Score
29
NPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 39% | Promoters |
|---|---|
| 21% | Passive |
| 40% | Detractors |
