34
NPS
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Ricoh Imaging
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About Ricoh Imaging's Brand
Ricoh Imaging manufactures cameras, lenses, scopes, and binoculars.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Ricoh Imaging NPS
Ricoh Imaging's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Ricoh Imaging's customers would recommend using the product based on a scale of -100 to 100.
Ricoh Imaging Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Ricoh Imaging NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Oct 2023 33 | Oct 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ricoh Imaging Customer Reviews
Out of the 2 Ricoh Imaging customer reviews 2 were positive and 0 were constructive. Ricoh Imaging customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Ricoh Imaging Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Ricoh Imaging users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ricoh Imaging Product Quality
4/5
Ricoh Imaging has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Ricoh Imaging Product Information
Ricoh Imaging’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Ricoh Imaging Pricing
Ricoh Imaging ROI & Value For Money
3.6/5
Ricoh Imaging has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Ricoh Imaging Customer Satisfaction (CSAT)
Ricoh Imaging Customer Satisfaction (CSAT) Score
100 / 100
Ricoh Imaging has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ricoh Imaging Customer Service
3.6/5
Ricoh Imaging has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Ricoh Imaging's Customer Service
Address
633 17th Street, Suite 2600, Denver, CO
Website
http://www.ricoh-imaging.com/
Ricoh Imaging as an Employer
Consumer vs. Employees
Ricoh Imaging scored a 34 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Ricoh Imaging would recommend the brand to a friend. ENPS measures how likely Ricoh Imaging employees would recommend working at Ricoh Imaging to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
