46
NPS
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Siemens Healthineers
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About Siemens Healthineers' Brand
Manufacturer and seller of medical devices intended to provide medical tools for the healthcare industry. The company's medical devices offer designs and distributes products for medical imaging, laboratory diagnostics and medical infrastructure to the healthcare industry. Among its major competitors, Siemens Healthineers is ranked in 2nd place for NPS while Agfa Gevaert is 1st, and Abbott is 3rd.
Brand at a Glance
72%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Siemens Healthineers Ranking
- #1 / 4 of its competitors
Siemens Healthineers NPS
Siemens Healthineers's Net Promoter Score (NPS) is a 46 with 65% Promoters, 16% Passives, and 19% Detractors. Net Promoter Score tracks whether Siemens Healthineers's customers would recommend using the product based on a scale of -100 to 100.
Siemens Healthineers Overall NPS
| 65% | Promoters |
|---|---|
| 16% | Passives |
| 19% | Detractors |
Siemens Healthineers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 55 | Jul 2024 | 55 |
Sep 2024 50 | Sep 2024 | 50 |
Oct 2024 49 | Oct 2024 | 49 |
Nov 2024 49 | Nov 2024 | 49 |
Dec 2024 50 | Dec 2024 | 50 |
Feb 2025 50 | Feb 2025 | 50 |
Mar 2025 48 | Mar 2025 | 48 |
Apr 2025 46 | Apr 2025 | 46 |
May 2025 45 | May 2025 | 45 |
Jun 2025 45 | Jun 2025 | 45 |
Oct 2025 45 | Oct 2025 | 45 |
Nov 2025 46 | Nov 2025 | 46 |
How Other Brands Compare
Siemens Healthineers is ranked first for NPS among its competitors. Abbott and Medtronic come in second and third, with GE Healthcare coming in at #4.
Siemens Healthineers |  Abbott |  GE Healthcare |  Medtronic | |
| Global Ranking | #- | #168 | #349 | #546 |
| NPS | 46 | 35 | 24 | 30 |
| Valuation Updated every 24 hours for public companies | - | $210.71B | $116.66B | $152.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Siemens Healthineers NPS by Gender
Male customers rated Siemens Healthineers's NPS 11 points higher than Female customers.
Male
47
Siemens Healthineers's NPS was rated 47 by Male customers on Comparably.
60%
Promoters
27%
Passives
13%
Detractors
Female
36
Siemens Healthineers's NPS was rated 36 by Female customers on Comparably.
57%
Promoters
22%
Passives
21%
Detractors
Siemens Healthineers NPS by Ethnicity
Siemens Healthineers's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
African American/Black 75 | African American/Black | 75 |
Asian or Pacific Islander 73 | Asian or Pacific Islander | 73 |
Other -25 | Other | -25 |
Siemens Healthineers NPS by Age
Siemens Healthineers's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Siemens Healthineers NPS by Usage
Siemens Healthineers's NPS was rated the highest by customers who have used Siemens Healthineers's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years 57 | Over 10 Years | 57 |
Siemens Healthineers NPS vs. Competitors
Compared to its competitors, Siemens Healthineers's NPS is rated right above Abbott, and is preceded by Agfa Gevaert.
| COMPANY | NPS Score | |
|---|---|---|
 | Agfa Gevaert | 67 |
| Siemens Healthineers | 46 |
| Abbott | 35 |
| Medtronic | 30 |
 | Carestream | 30 |
| GE Healthcare | 24 |
 | eviCore healthcare | -81 |
Siemens Healthineers Customer Reviews
Out of the 5 Siemens Healthineers customer reviews 4 were positive and 1 was constructive. Siemens Healthineers customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Siemens Healthineers Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Siemens Healthineers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Siemens Healthineers Customer Loyalty Score by Gender
Siemens Healthineers's Customer Loyalty score was rated 61 by both Female and Male customers on Comparably.
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Male
61%
Yes
Female
61%
Yes
Siemens Healthineers Customer Loyalty Score by Ethnicity
Siemens Healthineers's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Siemens Healthineers.
55
out of 100
Caucasian
70
out of 100
African American/Black
59
out of 100
Asian or Pacific Islander
100
out of 100
Other
Siemens Healthineers Customer Loyalty Score by Age
Siemens Healthineers's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
31-35 55% | 31-35 | 55% |
36-40 40% | 36-40 | 40% |
41-45 33% | 41-45 | 33% |
46-50 100% | 46-50 | 100% |
Siemens Healthineers Customer Loyalty Score by Usage
Siemens Healthineers's Customer Loyalty score was rated the highest by customers who have used Siemens Healthineers's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Siemens Healthineers Customer Loyalty Score by Industry
Siemens Healthineers's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Siemens Healthineers Customer Loyalty vs. Competitors
Compared to its competitors, Siemens Healthineers's Customer Loyalty score is rated right above Carestream, and is preceded by Medtronic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Agfa Gevaert | 100% |
| Abbott | 81% |
| GE Healthcare | 80% |
| Medtronic | 77% |
| Siemens Healthineers | 72% |
| Carestream | 69% |
| eviCore healthcare | 40% |
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Siemens Healthineers Product Quality
3.9/5
Siemens Healthineers has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Siemens Healthineers Product Information
Siemens Healthineers’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Siemens Healthineers's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Siemens Healthineers the lowest at 3.5.
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Siemens Healthineers Product Quality
Siemens Healthineers's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers who have used Siemens Healthineers's products/services for Less than 1 Year.
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Ranked Siemens Healthineers Product Quality the Highest
Ranked Siemens Healthineers Product Quality the Lowest
Siemens Healthineers Product Quality Score by Gender
Female customers rated Siemens Healthineers's Product Quality score 0.1 stars higher than Male customers.
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Male
3.6/5
Female
3.7/5
Siemens Healthineers Product Quality Score by Ethnicity
Siemens Healthineers's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3 | Other | 3 |
Siemens Healthineers Product Quality Score by Age
Siemens Healthineers's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.6 | 41-45 | 3.6 |
46-50 4.7 | 46-50 | 4.7 |
Siemens Healthineers Product Quality Score by Usage
Siemens Healthineers's Product Quality score was rated the highest by customers who have used Siemens Healthineers's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Siemens Healthineers Product Quality Score by Industry
Siemens Healthineers's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Siemens Healthineers Product Quality vs. Competitors
Compared to its competitors, Siemens Healthineers's Product Quality score is rated right above Medtronic, and is preceded by Abbott.
| COMPANY | Product Quality Score | |
|---|---|---|
| Agfa Gevaert | 4/5 |
| Abbott | 4/5 |
| Siemens Healthineers | 3.9/5 |
| Medtronic | 3.9/5 |
| GE Healthcare | 3.8/5 |
| Carestream | 3.1/5 |
| eviCore healthcare | 1.5/5 |
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Siemens Healthineers Pricing
Siemens Healthineers ROI & Value For Money
3.8/5
Siemens Healthineers has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Siemens Healthineers Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Siemens Healthineers.
Quick Insights into Siemens Healthineers ROI
Siemens Healthineers's ROI score was rated highest by customers who have used Siemens Healthineers's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Siemens Healthineers ROI the Highest
Ranked Siemens Healthineers ROI the Lowest
Siemens Healthineers ROI Score by Gender
Female customers rated Siemens Healthineers's ROI score 0.1 stars higher than Male customers.
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Male
3.6/5
Female
3.7/5
Siemens Healthineers ROI Score by Ethnicity
Siemens Healthineers's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 2.9 | Other | 2.9 |
Siemens Healthineers ROI Score by Age
Siemens Healthineers's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.2 | 41-45 | 3.2 |
46-50 4.5 | 46-50 | 4.5 |
Siemens Healthineers ROI Score by Usage
Siemens Healthineers's ROI score was rated the highest by customers who have used Siemens Healthineers's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Siemens Healthineers ROI Score by Industry
Siemens Healthineers's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Siemens Healthineers Pricing vs. Competitors
Compared to its competitors, Siemens Healthineers's ROI score is rated right above GE Healthcare, and is preceded by Abbott.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| Abbott | 3.9/5 |
| Siemens Healthineers | 3.8/5 |
| GE Healthcare | 3.7/5 |
| Agfa Gevaert | 3.5/5 |
| Carestream | 3.4/5 |
| eviCore healthcare | 1.5/5 |
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Siemens Healthineers Customer Satisfaction (CSAT)
Siemens Healthineers Customer Satisfaction (CSAT) Score
77 / 100
Siemens Healthineers has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
40%
Satisfied
37%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Siemens Healthineers Customer Satisfaction
Siemens Healthineers's Customer Satisfaction score was rated highest by customers who have used Siemens Healthineers's products/services for 1 to 2 Years, and rated lowest by customers who have used Siemens Healthineers's products/services for Less than 1 Year.
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Ranked Siemens Healthineers Customer Satisfaction the Highest
Ranked Siemens Healthineers Customer Satisfaction the Lowest
Siemens Healthineers Customer Satisfaction Score by Gender
Male customers rated Siemens Healthineers's Customer Satisfaction score 2 points higher than Female customers.
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79 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
77 / 100
FemaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 7% |
Siemens Healthineers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Siemens Healthineers' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
CSAT according to African American/Black
Siemens Healthineers' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Siemens Healthineers' Customer Satisfaction (CSAT) score was rated 90% according to Asian or Pacific Islander users and customers.
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90 / 100
Very Satisfied
20%
Satisfied
70%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
0%
CSAT according to Other
Siemens Healthineers' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Siemens Healthineers Customer Satisfaction Score by Age
Siemens Healthineers's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 46-50 | 100% |
Siemens Healthineers Customer Satisfaction Score by Usage
Siemens Healthineers's Customer Satisfaction score was rated the highest by customers who have used Siemens Healthineers's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Siemens Healthineers Customer Satisfaction Score by Industry
Siemens Healthineers's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}Siemens Healthineers Customer Satisfaction vs. Competitors
Compared to its competitors, Siemens Healthineers's Customer Satisfaction score is rated right above Abbott, and is preceded by Carestream.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Agfa Gevaert | 100% |
| Carestream | 100% |
| Siemens Healthineers | 77% |
| Abbott | 76% |
| GE Healthcare | 74% |
| Medtronic | 72% |
| eviCore healthcare | 5% |
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Siemens Healthineers Customer Service
3.9/5
Siemens Healthineers has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Siemens Healthineers's Customer Service
Address
91052 Afghanistan
Website
http://www.healthcare.siemens.com
Quick Insights into Siemens Healthineers Customer Service
Siemens Healthineers's Customer Service score was rated highest by customers who have used Siemens Healthineers's products/services for 1 to 2 Years, and rated lowest by customers ages 18-25.
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Ranked Siemens Healthineers Customer Service the Highest
Ranked Siemens Healthineers Customer Service the Lowest
Siemens Healthineers Customer Service Score by Gender
Female customers rated Siemens Healthineers's Customer Service score 0.3 stars higher than Male customers.
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Male
3.7/5
Female
4/5
Siemens Healthineers Customer Service Score by Ethnicity
Siemens Healthineers's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.5 | Other | 3.5 |
Siemens Healthineers Customer Service Score by Age
Siemens Healthineers's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
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0
20
40
60
80
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 4 | 26-30 | 4 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.4 | 46-50 | 4.4 |
Siemens Healthineers Customer Service Score by Usage
Siemens Healthineers's Customer Service score was rated the highest by customers who have used Siemens Healthineers's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Siemens Healthineers Customer Service Score by Industry
Siemens Healthineers's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Siemens Healthineers Customer Service vs. Competitors
Compared to its competitors, Siemens Healthineers's Customer Service score is rated right above Abbott, and is preceded by Medtronic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medtronic | 4/5 |
| Siemens Healthineers | 3.9/5 |
| Abbott | 3.9/5 |
| GE Healthcare | 3.8/5 |
| Carestream | 3.1/5 |
| Agfa Gevaert | 3/5 |
| eviCore healthcare | 1.5/5 |
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Siemens Healthineers as an Employer
4.3/5
Siemens Healthineers has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Siemens Healthineers scored a 46 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Siemens Healthineers would recommend the brand to a friend. ENPS measures how likely Siemens Healthineers employees would recommend working at Siemens Healthineers to a friend.
Net Promoter Score
46
NPS Score
| 65% | Promoters |
|---|---|
| 16% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 52% | Promoters |
|---|---|
| 23% | Passive |
| 25% | Detractors |
