30
NPS
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Carestream
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About Carestream's Brand
CareStream provides imaging and IT systems for sectors ranging from medical and life sciences research to advanced materials production.
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
Carestream NPS
Carestream's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Carestream's customers would recommend using the product based on a scale of -100 to 100.
Carestream Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Carestream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jul 2020 -100 | Jul 2020 | -100 |
Apr 2022 -50 | Apr 2022 | -50 |
Sep 2022 -20 | Sep 2022 | -20 |
Jan 2023 0 | Jan 2023 | 0 |
Oct 2023 -1 | Oct 2023 | -1 |
Mar 2024 13 | Mar 2024 | 13 |
May 2024 30 | May 2024 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carestream Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Carestream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carestream Product Quality
3.1/5
Carestream has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Carestream's overall Product Quality score rated by its users and customers.
Carestream Product Information
Carestream’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.carestream.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Carestream Pricing
Carestream ROI & Value For Money
3.4/5
Carestream has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Carestream Customer Satisfaction (CSAT)
Carestream Customer Satisfaction (CSAT) Score
100 / 100
Carestream has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Carestream Customer Service
3.1/5
Carestream has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Carestream's Customer Service
Address
150 Verona Street, Rochester, NY 14608
Website
http://www.carestream.com
Phone Number
(541) 831-7120
Carestream as an Employer
3.8/5
Carestream has a 3.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Carestream scored a 30 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Carestream would recommend the brand to a friend. ENPS measures how likely Carestream employees would recommend working at Carestream to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
