-81
NPS
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eviCore healthcare
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About eviCore healthcare's Brand
Among its major competitors, eviCore healthcare is ranked in 5th place for NPS while Siemens Healthineers is 1st, and UHS (Universal Health Services) is 2nd.
Brand at a Glance
40%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
eviCore healthcare Ranking
- #4 / 4 of its competitors
eviCore healthcare NPS
eviCore healthcare's Net Promoter Score (NPS) is a -81 with 8% Promoters, 3% Passives, and 89% Detractors. Net Promoter Score tracks whether eviCore healthcare's customers would recommend using the product based on a scale of -100 to 100.
eviCore healthcare Overall NPS
| 8% | Promoters |
|---|---|
| 3% | Passives |
| 89% | Detractors |
eviCore healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -82 | Jul 2024 | -82 |
Oct 2024 -82 | Oct 2024 | -82 |
Nov 2024 -80 | Nov 2024 | -80 |
Dec 2024 -83 | Dec 2024 | -83 |
Jan 2025 -83 | Jan 2025 | -83 |
Feb 2025 -81 | Feb 2025 | -81 |
Mar 2025 -81 | Mar 2025 | -81 |
Apr 2025 -81 | Apr 2025 | -81 |
May 2025 -81 | May 2025 | -81 |
Jun 2025 -81 | Jun 2025 | -81 |
Jul 2025 -81 | Jul 2025 | -81 |
Aug 2025 -83 | Aug 2025 | -83 |
How Other Brands Compare
eviCore healthcare is ranked #4 for NPS among its competitors. Siemens Healthineers and UnitedHealth Group come in first and second, with Magellan Health coming in at third.
eviCore healthcare |  UnitedHealth Group |  Magellan Health |  Siemens Healthineers | |
| Global Ranking | #- | #198 | #- | #- |
| NPS | -81 | -13 | -40 | 46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $344.29B | $2.39B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eviCore healthcare NPS by Gender
Female customers rated eviCore healthcare's NPS 7 points higher than Male customers.
Male
-100
eviCore healthcare's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-93
eviCore healthcare's NPS was rated -93 by Female customers on Comparably.
2%
Promoters
3%
Passives
95%
Detractors
eviCore healthcare NPS by Ethnicity
eviCore healthcare's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -93 | Caucasian | -93 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -100 | Other | -100 |
eviCore healthcare NPS by Age
eviCore healthcare's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
eviCore healthcare NPS by Usage
eviCore healthcare's NPS was rated the highest by customers who have used eviCore healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -90 | 2 to 5 Years | -90 |
5 to 10 Years -92 | 5 to 10 Years | -92 |
Over 10 Years -100 | Over 10 Years | -100 |
eviCore healthcare NPS vs. Competitors
Compared to its competitors, eviCore healthcare's NPS is rated right below Magellan Health.
| COMPANY | NPS Score | |
|---|---|---|
| Siemens Healthineers | 46 |
 | Fluid | N/A |
 | Goodman Networks | N/A |
 | UHS (Universal Health Services) | -4 |
| UnitedHealth Group | -13 |
| Magellan Health | -40 |
| eviCore healthcare | -81 |
eviCore healthcare Customer Reviews
Out of the 9 eviCore healthcare customer reviews 0 were positive and 9 were constructive. eviCore healthcare customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
eviCore healthcare Customer Loyalty
40%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
40% of eviCore healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eviCore healthcare Customer Loyalty Score by Gender
Male customers rated eviCore healthcare's Customer Loyalty score 1% higher than Female customers.
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Male
45%
Yes
Female
44%
Yes
eviCore healthcare Customer Loyalty Score by Ethnicity
eviCore healthcare's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of eviCore healthcare.
45
out of 100
Caucasian
40
out of 100
Hispanic or Latino
55
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
40
out of 100
Other
eviCore healthcare Customer Loyalty Score by Age
eviCore healthcare's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 26% | 36-40 | 26% |
41-45 55% | 41-45 | 55% |
46-50 37% | 46-50 | 37% |
51-55 78% | 51-55 | 78% |
56-60 44% | 56-60 | 44% |
61-65 43% | 61-65 | 43% |
66+ 49% | 66+ | 49% |
eviCore healthcare Customer Loyalty Score by Usage
eviCore healthcare's Customer Loyalty score was rated the highest by customers who have used eviCore healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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eviCore healthcare Customer Loyalty Score by Industry
eviCore healthcare's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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eviCore healthcare Customer Loyalty vs. Competitors
Compared to its competitors, eviCore healthcare's Customer Loyalty score is rated right above Fluid, and is preceded by Magellan Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Siemens Healthineers | 72% |
| UnitedHealth Group | 69% |
| UHS (Universal Health Services) | 59% |
| Magellan Health | 46% |
| eviCore healthcare | 40% |
| Fluid | N/A |
| Goodman Networks | N/A |
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eviCore healthcare Product Quality
1.5/5
eviCore healthcare has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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eviCore healthcare Product Information
eviCore healthcare’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated eviCore healthcare's product the highest. Reviewers from the Tech industry rated eviCore healthcare the lowest at 1.5.
- Website
- https://www.evicore.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into eviCore healthcare Product Quality
eviCore healthcare's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Tech industry.
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Ranked eviCore healthcare Product Quality the Highest
Ranked eviCore healthcare Product Quality the Lowest
eviCore healthcare Product Quality Score by Gender
eviCore healthcare's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
eviCore healthcare Product Quality Score by Ethnicity
eviCore healthcare's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of eviCore healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
eviCore healthcare Product Quality Score by Age
eviCore healthcare's Product Quality score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
eviCore healthcare Product Quality Score by Usage
eviCore healthcare's Product Quality score was rated 1.5 stars by customers who have used eviCore healthcare's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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eviCore healthcare Product Quality Score by Industry
eviCore healthcare's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
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eviCore healthcare Product Quality vs. Competitors
Compared to its competitors, eviCore healthcare's Product Quality score is rated right above Fluid, and is preceded by Magellan Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Siemens Healthineers | 3.9/5 |
| UHS (Universal Health Services) | 3.3/5 |
| UnitedHealth Group | 2.9/5 |
| Magellan Health | 2.2/5 |
| eviCore healthcare | 1.5/5 |
| Fluid | N/A |
| Goodman Networks | N/A |
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eviCore healthcare Pricing
eviCore healthcare ROI & Value For Money
1.5/5
eviCore healthcare has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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eviCore healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from eviCore healthcare.
Quick Insights into eviCore healthcare ROI
eviCore healthcare's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Tech industry.
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Ranked eviCore healthcare ROI the Highest
Ranked eviCore healthcare ROI the Lowest
eviCore healthcare ROI Score by Gender
eviCore healthcare's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
eviCore healthcare ROI Score by Ethnicity
eviCore healthcare's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
eviCore healthcare ROI Score by Age
eviCore healthcare's ROI score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
eviCore healthcare ROI Score by Usage
eviCore healthcare's ROI score was rated 1.5 stars by customers who have used eviCore healthcare's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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eviCore healthcare ROI Score by Industry
eviCore healthcare's ROI score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
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eviCore healthcare Pricing vs. Competitors
Compared to its competitors, eviCore healthcare's ROI score is rated right above Fluid, and is preceded by Magellan Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens Healthineers | 3.8/5 |
| UHS (Universal Health Services) | 3/5 |
| UnitedHealth Group | 2.9/5 |
| Magellan Health | 1.9/5 |
| eviCore healthcare | 1.5/5 |
| Fluid | N/A |
| Goodman Networks | N/A |
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eviCore healthcare Customer Satisfaction (CSAT)
eviCore healthcare Customer Satisfaction (CSAT) Score
5 / 100
eviCore healthcare has an overall Customer Satisfaction score of 5 rated by its users and customers.
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Very Satisfied
2%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
8%
Very Dissatisfied
84%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into eviCore healthcare Customer Satisfaction
eviCore healthcare's Customer Satisfaction score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Tech industry.
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Ranked eviCore healthcare Customer Satisfaction the Highest
Ranked eviCore healthcare Customer Satisfaction the Lowest
eviCore healthcare Customer Satisfaction Score by Gender
Female customers rated eviCore healthcare's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 92% |
6 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 3% | |
Very Dissatisfied | 90% |
eviCore healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
eviCore healthcare's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
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4 / 100
Very Satisfied
2%
Satisfied
2%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
5%
Very Dissatisfied
89%
CSAT according to Hispanic or Latino
eviCore healthcare's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
eviCore healthcare's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
eviCore healthcare's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
92%
eviCore healthcare Customer Satisfaction Score by Age
eviCore healthcare's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 12% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 13% | |||||||||||||||
| 66+ | 0% |
eviCore healthcare Customer Satisfaction Score by Usage
eviCore healthcare's Customer Satisfaction score was rated the highest by customers who have used eviCore healthcare's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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eviCore healthcare Customer Satisfaction Score by Industry
eviCore healthcare's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
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{
"title": "eviCore healthcare Customer Satisfaction Score by Industry",
"text": "eviCore healthcare's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "eviCore healthcare's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "eviCore healthcare's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
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{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consulting",
"groupId": 511,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "eviCore healthcare's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "eviCore healthcare's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 7,
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"csatScore": 7,
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"scoreClassName": "",
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}eviCore healthcare Customer Satisfaction vs. Competitors
Compared to its competitors, eviCore healthcare's Customer Satisfaction score is rated right above Fluid, and is preceded by Magellan Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Siemens Healthineers | 77% |
| UHS (Universal Health Services) | 68% |
| UnitedHealth Group | 49% |
| Magellan Health | 32% |
| eviCore healthcare | 5% |
| Fluid | 0% |
| Goodman Networks | 0% |
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eviCore healthcare Customer Service
1.5/5
eviCore healthcare has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About eviCore healthcare's Customer Service
Address
Bluffton, SC 29910
Website
https://www.evicore.com/
Quick Insights into eviCore healthcare Customer Service
eviCore healthcare's Customer Service score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Tech industry.
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Ranked eviCore healthcare Customer Service the Highest
Ranked eviCore healthcare Customer Service the Lowest
eviCore healthcare Customer Service Score by Gender
eviCore healthcare's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
eviCore healthcare Customer Service Score by Ethnicity
eviCore healthcare's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of eviCore healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
eviCore healthcare Customer Service Score by Age
eviCore healthcare's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
eviCore healthcare Customer Service Score by Usage
eviCore healthcare's Customer Service score was rated 1.5 stars by customers who have used eviCore healthcare's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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eviCore healthcare Customer Service Score by Industry
eviCore healthcare's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
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eviCore healthcare Customer Service vs. Competitors
Compared to its competitors, eviCore healthcare's Customer Service score is rated right above Fluid, and is preceded by Magellan Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Siemens Healthineers | 3.9/5 |
| UHS (Universal Health Services) | 3.1/5 |
| UnitedHealth Group | 2.9/5 |
| Magellan Health | 1.8/5 |
| eviCore healthcare | 1.5/5 |
| Fluid | N/A |
| Goodman Networks | N/A |
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eviCore healthcare as an Employer
2.8/5
eviCore healthcare has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
eviCore healthcare scored a -81 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of eviCore healthcare would recommend the brand to a friend. ENPS measures how likely eviCore healthcare employees would recommend working at eviCore healthcare to a friend.
Net Promoter Score
-81
NPS Score
| 8% | Promoters |
|---|---|
| 3% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 32% | Promoters |
|---|---|
| 13% | Passive |
| 55% | Detractors |
