-40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Magellan Health
Marketing or Exec? Claim Your Free Account
About Magellan Health's Brand
Magellan Health engages in the specialty managed healthcare business in the United States.
Brand at a Glance
46%
Customer Loyalty
2.2/5
Product Quality
1.9/5
Pricing
1.8/5
Customer Service
Magellan Health NPS
Magellan Health's Net Promoter Score (NPS) is a -40 with 19% Promoters, 22% Passives, and 59% Detractors. Net Promoter Score tracks whether Magellan Health's customers would recommend using the product based on a scale of -100 to 100.
Magellan Health Overall NPS
| 19% | Promoters |
|---|---|
| 22% | Passives |
| 59% | Detractors |
Magellan Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -15 | Jul 2022 | -15 |
Sep 2022 -22 | Sep 2022 | -22 |
Mar 2023 -26 | Mar 2023 | -26 |
Apr 2023 -26 | Apr 2023 | -26 |
Oct 2023 -30 | Oct 2023 | -30 |
Feb 2024 -26 | Feb 2024 | -26 |
Mar 2024 -25 | Mar 2024 | -25 |
Apr 2024 -28 | Apr 2024 | -28 |
May 2024 -34 | May 2024 | -34 |
Nov 2024 -36 | Nov 2024 | -36 |
Feb 2025 -38 | Feb 2025 | -38 |
Aug 2025 -41 | Aug 2025 | -41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Magellan Health NPS by Gender
Male customers rated Magellan Health's NPS 33 points higher than Female customers.
Male
-67
Magellan Health's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
-100
Magellan Health's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Magellan Health NPS by Usage
Magellan Health's NPS was rated -67 points by customers who have used Magellan Health's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
Magellan Health Customer Reviews
Out of the 2 Magellan Health customer reviews 0 were positive and 2 were constructive. Magellan Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Magellan Health Customer Loyalty
46%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
46% of Magellan Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Magellan Health Customer Loyalty Score by Gender
Male customers rated Magellan Health's Customer Loyalty score 90% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Magellan Health.
Male
100%
Yes
Female
10%
Yes
Magellan Health Customer Loyalty Score by Usage
Magellan Health's Customer Loyalty score was rated 40% by customers who have used Magellan Health's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Magellan Health Product Quality
2.2/5
Magellan Health has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Magellan Health's overall Product Quality score rated by its users and customers.
Magellan Health Product Information
Magellan Health’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Quick Insights into Magellan Health Product Quality
Magellan Health's Product Quality score was rated highest by customers who have used Magellan Health's products/services for 2 to 5 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Magellan Health's Product Quality.
Ranked Magellan Health Product Quality the Highest
Ranked Magellan Health Product Quality the Lowest
Magellan Health Product Quality Score by Gender
Male customers rated Magellan Health's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Magellan Health.
Male
1.6/5
Female
1.5/5
Magellan Health Product Quality Score by Usage
Magellan Health's Product Quality score was rated 1.6 stars by customers who have used Magellan Health's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Magellan Health Pricing
Magellan Health ROI & Value For Money
1.9/5
Magellan Health has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Magellan Health's overall ROI score rated by its users and customers.
Quick Insights into Magellan Health ROI
Magellan Health's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Magellan Health's ROI score.
Ranked Magellan Health ROI the Highest
Ranked Magellan Health ROI the Lowest
Magellan Health ROI Score by Gender
Male customers rated Magellan Health's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Magellan Health.
Male
1.6/5
Female
1.5/5
Magellan Health ROI Score by Usage
Magellan Health's ROI score was rated 1.5 stars by customers who have used Magellan Health's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Magellan Health Customer Satisfaction (CSAT)
Magellan Health Customer Satisfaction (CSAT) Score
32 / 100
Magellan Health has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
19%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Magellan Health Customer Satisfaction
Magellan Health's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Magellan Health's Customer Satisfaction.
Ranked Magellan Health Customer Satisfaction the Highest
Magellan Health Customer Satisfaction Score by Gender
Magellan Health's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Magellan Health.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Magellan Health Customer Service
1.8/5
Magellan Health has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Magellan Health's overall Customer Service score rated by its users and customers.
About Magellan Health's Customer Service
Address
Scottsdale, AZ
Website
http://www.magellanhealth.com
Quick Insights into Magellan Health Customer Service
Magellan Health's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Magellan Health's Customer Service score.
Ranked Magellan Health Customer Service the Highest
Ranked Magellan Health Customer Service the Lowest
Magellan Health Customer Service Score by Gender
Male customers rated Magellan Health's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Magellan Health.
Male
1.6/5
Female
1.5/5
Magellan Health Customer Service Score by Usage
Magellan Health's Customer Service score was rated 1.5 stars by customers who have used Magellan Health's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Magellan Health as an Employer
3.2/5
Magellan Health has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Magellan Health scored a -40 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Magellan Health would recommend the brand to a friend. ENPS measures how likely Magellan Health employees would recommend working at Magellan Health to a friend.
Net Promoter Score
-40
NPS Score
| 19% | Promoters |
|---|---|
| 22% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 40% | Promoters |
|---|---|
| 16% | Passive |
| 44% | Detractors |
