-4
NPS
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UHS (Universal Health Services)
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About UHS (Universal Health Services) Brand
Universal Health Services is an American Fortune 500 company based in King of Prussia, Pennsylvania.
Brand at a Glance
59%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
UHS (Universal Health Services) NPS
UHS (Universal Health Services)'s Net Promoter Score (NPS) is a -4 with 40% Promoters, 16% Passives, and 44% Detractors. Net Promoter Score tracks whether UHS (Universal Health Services)'s customers would recommend using the product based on a scale of -100 to 100.
UHS (Universal Health Services) Overall NPS
| 40% | Promoters |
|---|---|
| 16% | Passives |
| 44% | Detractors |
UHS (Universal Health Services) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -7 | Oct 2023 | -7 |
Nov 2023 -2 | Nov 2023 | -2 |
Dec 2023 -4 | Dec 2023 | -4 |
Jan 2024 -3 | Jan 2024 | -3 |
Feb 2024 -5 | Feb 2024 | -5 |
Apr 2024 -6 | Apr 2024 | -6 |
May 2024 -3 | May 2024 | -3 |
Apr 2025 -1 | Apr 2025 | -1 |
May 2025 -3 | May 2025 | -3 |
Sep 2025 -3 | Sep 2025 | -3 |
Jan 2026 -6 | Jan 2026 | -6 |
Feb 2026 -4 | Feb 2026 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UHS (Universal Health Services) NPS by Gender
Female customers rated UHS (Universal Health Services)'s NPS 8 points higher than Male customers.
Male
0
UHS (Universal Health Services)'s NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
8
UHS (Universal Health Services)'s NPS was rated 8 by Female customers on Comparably.
50%
Promoters
8%
Passives
42%
Detractors
UHS (Universal Health Services) NPS by Ethnicity
UHS (Universal Health Services)'s NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
Other -40 | Other | -40 |
UHS (Universal Health Services) NPS by Age
UHS (Universal Health Services)'s NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
UHS (Universal Health Services) NPS by Usage
UHS (Universal Health Services)'s NPS was rated the highest by customers who have used UHS (Universal Health Services)'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -12 | Less than 1 Year | -12 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
UHS (Universal Health Services) Customer Reviews
Out of the 2 UHS (Universal Health Services) customer reviews 1 was positive and 1 was constructive. UHS (Universal Health Services) customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
UHS (Universal Health Services) Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of UHS (Universal Health Services) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UHS (Universal Health Services) Customer Loyalty Score by Gender
Male customers rated UHS (Universal Health Services)'s Customer Loyalty score 19% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of UHS (Universal Health Services).
Male
82%
Yes
Female
63%
Yes
UHS (Universal Health Services) Customer Loyalty Score by Ethnicity
UHS (Universal Health Services)'s Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of UHS (Universal Health Services).
74
out of 100
Caucasian
64
out of 100
Other
UHS (Universal Health Services) Customer Loyalty Score by Age
UHS (Universal Health Services)'s Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of UHS (Universal Health Services).
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
31-35 33% | 31-35 | 33% |
36-40 70% | 36-40 | 70% |
UHS (Universal Health Services) Customer Loyalty Score by Usage
UHS (Universal Health Services)'s Customer Loyalty score was rated the highest by customers who have used UHS (Universal Health Services)'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
UHS (Universal Health Services) Customer Loyalty Score by Industry
UHS (Universal Health Services)'s Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
UHS (Universal Health Services) Product Quality
3.3/5
UHS (Universal Health Services) has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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UHS (Universal Health Services) Product Information
UHS (Universal Health Services)’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated UHS (Universal Health Services)'s product the highest. Reviewers from the Arts and Entertainment industry rated UHS (Universal Health Services) the lowest at 2.
- Website
- https://www.uhsinc.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into UHS (Universal Health Services) Product Quality
UHS (Universal Health Services)'s Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked UHS (Universal Health Services) Product Quality the Highest
Ranked UHS (Universal Health Services) Product Quality the Lowest
UHS (Universal Health Services) Product Quality Score by Gender
Male customers rated UHS (Universal Health Services)'s Product Quality score 1.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of UHS (Universal Health Services).
Male
4.6/5
Female
2.7/5
UHS (Universal Health Services) Product Quality Score by Ethnicity
UHS (Universal Health Services)'s Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of UHS (Universal Health Services).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 2.3 | Other | 2.3 |
UHS (Universal Health Services) Product Quality Score by Age
UHS (Universal Health Services)'s Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of UHS (Universal Health Services).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3.8 | 36-40 | 3.8 |
UHS (Universal Health Services) Product Quality Score by Usage
UHS (Universal Health Services)'s Product Quality score was rated the highest by customers who have used UHS (Universal Health Services)'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
UHS (Universal Health Services) Product Quality Score by Industry
UHS (Universal Health Services)'s Product Quality score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
UHS (Universal Health Services) Pricing
UHS (Universal Health Services) ROI & Value For Money
3/5
UHS (Universal Health Services) has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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UHS (Universal Health Services) Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from UHS (Universal Health Services).
Quick Insights into UHS (Universal Health Services) ROI
UHS (Universal Health Services)'s ROI score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked UHS (Universal Health Services) ROI the Highest
Ranked UHS (Universal Health Services) ROI the Lowest
UHS (Universal Health Services) ROI Score by Gender
Male customers rated UHS (Universal Health Services)'s ROI score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of UHS (Universal Health Services).
Male
3.8/5
Female
3/5
UHS (Universal Health Services) ROI Score by Ethnicity
UHS (Universal Health Services)'s ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of UHS (Universal Health Services).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 2 | Other | 2 |
UHS (Universal Health Services) ROI Score by Age
UHS (Universal Health Services)'s ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of UHS (Universal Health Services).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
31-35 2.5 | 31-35 | 2.5 |
36-40 4 | 36-40 | 4 |
UHS (Universal Health Services) ROI Score by Usage
UHS (Universal Health Services)'s ROI score was rated the highest by customers who have used UHS (Universal Health Services)'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
UHS (Universal Health Services) ROI Score by Industry
UHS (Universal Health Services)'s ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
UHS (Universal Health Services) Customer Satisfaction (CSAT)
UHS (Universal Health Services) Customer Satisfaction (CSAT) Score
67 / 100
UHS (Universal Health Services) has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
37%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UHS (Universal Health Services) Customer Satisfaction
UHS (Universal Health Services)'s Customer Satisfaction score was rated highest by customers who have used UHS (Universal Health Services)'s products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked UHS (Universal Health Services) Customer Satisfaction the Highest
Ranked UHS (Universal Health Services) Customer Satisfaction the Lowest
UHS (Universal Health Services) Customer Satisfaction Score by Gender
Male customers rated UHS (Universal Health Services)'s Customer Satisfaction score 45 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of UHS (Universal Health Services).
100 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
55 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
UHS (Universal Health Services) Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
UHS (Universal Health Services) Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UHS (Universal Health Services).
83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Other
UHS (Universal Health Services) Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UHS (Universal Health Services).
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
UHS (Universal Health Services) Customer Satisfaction Score by Usage
UHS (Universal Health Services)'s Customer Satisfaction score was rated the highest by customers who have used UHS (Universal Health Services)'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
UHS (Universal Health Services) Customer Satisfaction Score by Industry
UHS (Universal Health Services)'s Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
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"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "UHS (Universal Health Services)'s Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
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}UHS (Universal Health Services) Customer Service
3.1/5
UHS (Universal Health Services) has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About UHS (Universal Health Services)'s Customer Service
Address
King Of Prussia, PA 19406
Website
https://www.uhsinc.com/
Quick Insights into UHS (Universal Health Services) Customer Service
UHS (Universal Health Services)'s Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked UHS (Universal Health Services) Customer Service score.
Ranked UHS (Universal Health Services) Customer Service the Highest
Ranked UHS (Universal Health Services) Customer Service the Lowest
UHS (Universal Health Services) Customer Service Score by Gender
Male customers rated UHS (Universal Health Services)'s Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UHS (Universal Health Services).
Male
3.7/5
Female
3/5
UHS (Universal Health Services) Customer Service Score by Ethnicity
UHS (Universal Health Services)'s Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of UHS (Universal Health Services).
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 2.1 | Other | 2.1 |
UHS (Universal Health Services) Customer Service Score by Age
UHS (Universal Health Services)'s Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of UHS (Universal Health Services).
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
31-35 2.4 | 31-35 | 2.4 |
36-40 4 | 36-40 | 4 |
UHS (Universal Health Services) Customer Service Score by Usage
UHS (Universal Health Services)'s Customer Service score was rated the highest by customers who have used UHS (Universal Health Services)'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
UHS (Universal Health Services) Customer Service Score by Industry
UHS (Universal Health Services)'s Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
UHS (Universal Health Services) as an Employer
2.5/5
UHS (Universal Health Services) has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of UHS (Universal Health Services)
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
UHS (Universal Health Services) scored a -4 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of UHS (Universal Health Services) would recommend the brand to a friend. ENPS measures how likely UHS (Universal Health Services) employees would recommend working at UHS (Universal Health Services) to a friend.
Net Promoter Score
-4
NPS Score
| 40% | Promoters |
|---|---|
| 16% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 24% | Promoters |
|---|---|
| 15% | Passive |
| 61% | Detractors |
