NerdWallet NPS & Customer Reviews | Comparably
NerdWallet is
Ranked
#51
in
Business and Consumer Services Brands
Brand Page
NerdWallet
Marketing or Exec? Claim Your Free Account
NerdWallet
Rate this Brand

NerdWallet is ranked #51 in Business and Consumer Services Brands

About NerdWallet's Brand

NerdWallet is a personal finance website and app that provides consumers with personalized, unbiased advice and insights so they can make smart money moves. NerdWallet’s brand is ranked #382 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of NerdWallet. When compared to other organizations within the Business and Consumer Services industry, NerdWallet is ranked #51. Among its major competitors, NerdWallet is ranked in 2nd place for NPS while Mint is 1st, and FeeX is 3rd. Overall, NerdWallet has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

75%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service

NerdWallet CMO

NerdWallet Ranking

NerdWallet NPS

NerdWallet's Net Promoter Score (NPS) is a 19 with 51% Promoters, 17% Passives, and 32% Detractors. Net Promoter Score tracks whether NerdWallet's customers would recommend using the product based on a scale of -100 to 100.

NerdWallet Overall NPS

19
NPS
51%Promoters
17%Passives
32%Detractors
NerdWallet Overall NPS

NerdWallet NPS Trend

-100
-50
0
50
100
Oct 2023
19
Oct 202319
Nov 2023
18
Nov 202318
Dec 2023
20
Dec 202320
Jan 2024
20
Jan 202420
Feb 2024
20
Feb 202420
Mar 2024
21
Mar 202421
Apr 2024
19
Apr 202419
May 2024
18
May 202418
Aug 2024
18
Aug 202418
Mar 2025
18
Mar 202518
May 2025
18
May 202518
Oct 2025
18
Oct 202518

How Other Brands Compare

NerdWallet is ranked second for NPS among its competitors. Mint and FeeX come in first and third, with Credit Karma coming in at #4.

NerdWallet's Logo
NerdWallet
Credit Karma's Logo
Credit Karma
Mint's Logo
Mint
FeeX's Logo
FeeX
Global Ranking#382#-#-#-
NPS19-45550
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutral-
Valuation Updated every 24 hours for public companies-$4.00B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

NerdWallet NPS by Gender

Female customers rated NerdWallet's NPS 48 points higher than Male customers.

Male

-11

NerdWallet's NPS was rated -11 by Male customers on Comparably.

33%
Promoters
23%
Passives
44%
Detractors

Female

37

NerdWallet's NPS was rated 37 by Female customers on Comparably.

64%
Promoters
9%
Passives
27%
Detractors

NerdWallet NPS by Ethnicity

NerdWallet's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
0
Caucasian0
Hispanic or Latino
100
Hispanic or Latino100
African American/Black
20
African American/Black20
Asian or Pacific Islander
40
Asian or Pacific Islander40
Other
0
Other0

NerdWallet NPS by Age

NerdWallet's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

0
20
40
60
80
100
Promoters
70%
Passives
0%
Detractors
30%
18-2570%0%30%
Promoters
50%
Passives
25%
Detractors
25%
26-3050%25%25%
Promoters
67%
Passives
0%
Detractors
33%
31-3567%0%33%
Promoters
40%
Passives
20%
Detractors
40%
36-4040%20%40%
Promoters
67%
Passives
33%
Detractors
0%
41-4567%33%0%
Promoters
33%
Passives
17%
Detractors
50%
46-5033%17%50%
Promoters
0%
Passives
0%
Detractors
100%
61-650%0%100%

NerdWallet NPS by Usage

NerdWallet's NPS was rated the highest by customers who have used NerdWallet's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-23
Less than 1 Year-23
1 to 2 Years
36
1 to 2 Years36
2 to 5 Years
50
2 to 5 Years50

NerdWallet NPS vs. Competitors

Compared to its competitors, NerdWallet's NPS is rated right above FeeX, and is preceded by Mint.

NerdWallet NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, NerdWallet's NPS is rated right above FedEx, and is preceded by Accenture.

NerdWallet Customer Reviews

Out of the 11 NerdWallet customer reviews 9 were positive and 2 were constructive. NerdWallet customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
The app is clean and thoughtfully designed.
What do you value most about this brand?
Honestly and their reviews are helpful
What do you value most about this brand?
How can iGet my own account
What do you value most about this brand?
They keep my identity safe
What do you value most about this brand?
I like their focus on transparency

NerdWallet Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of NerdWallet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75
75%
25
25%
NerdWallet Customer Loyalty

NerdWallet Customer Loyalty Score by Gender

Male customers rated NerdWallet's Customer Loyalty score 5% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NerdWallet.
Male
80%
Yes
Female
75%
Yes

NerdWallet Customer Loyalty Score by Ethnicity

NerdWallet's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NerdWallet.
68
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
70
out of 100
Other

NerdWallet Customer Loyalty Score by Age

NerdWallet's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NerdWallet.
0
20%
40%
60%
80%
100%
18-25
91%
18-2591%
26-30
100%
26-30100%
31-35
40%
31-3540%
36-40
100%
36-40100%
41-45
70%
41-4570%
46-50
28%
46-5028%
61-65
70%
61-6570%

NerdWallet Customer Loyalty Score by Usage

NerdWallet's Customer Loyalty score was rated the highest by customers who have used NerdWallet's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
65%
1 to 2 Years
87%
2 to 5 Years
94%

NerdWallet Customer Loyalty Score by Industry

NerdWallet's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
72%
Accounting
100%
Banking and Financial Services
100%
Education
10%

NerdWallet Customer Loyalty vs. Competitors

Compared to its competitors, NerdWallet's Customer Loyalty score is rated right above Bankrate, Inc., and is preceded by Credit Karma.

COMPANYCustomer Loyalty Score
Credit Karma78%
NerdWallet75%
Bankrate, Inc.73%
FeeX55%
MintN/A

Unlock NerdWallet Customer Loyalty vs. Competitors Data

NerdWallet's Logo
VS
Credit Karma's Logo
Bankrate, Inc. Logo
FeeX's Logo
Mint's Logo

Sign Up for Brand Profile PRO to get the full NerdWallet Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, NerdWallet's Customer Loyalty score is rated right above FedEx, and is preceded by Bloomberg.

COMPANYCustomer Loyalty Score
USAA87%
Visa84%
T-Mobile82%
Verizon80%
Bloomberg77%
NerdWallet75%
FedEx74%
Allstate74%
Accenture71%

Unlock NerdWallet Customer Loyalty vs. Companies in Business and Consumer Services Data

NerdWallet's Logo
VS
USAA's Logo
Visa's Logo
T-Mobile's Logo
Verizon's Logo
Bloomberg's Logo
FedEx's Logo
Allstate's Logo
Accenture's Logo

Sign Up for Brand Profile PRO to get the full NerdWallet Customer Loyalty vs. Companies in Business and Consumer Services data and gain insights into your customers today.

NerdWallet Product Quality

3.8/5

NerdWallet has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock NerdWallet's overall Product Quality score rated by its users and customers.

NerdWallet Product Information

NerdWallet’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated NerdWallet's product the highest. Reviewers from the Education industry rated NerdWallet the lowest at 3.3.

Website
http://www.nerdwallet.com
Company Size
201-500 Employees

Industry

Tech
Consumer Services
Content
FinTech

Quick Insights into NerdWallet Product Quality

NerdWallet's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 61-65.

Sign Up to unlock insights into how customers have ranked NerdWallet's Product Quality.

Ranked NerdWallet Product Quality the Highest

41-45
5
Banking and Financial Services
4.7
Hispanic or Latino
4.6

Ranked NerdWallet Product Quality the Lowest

Caucasian
3.6
Education
3.3
61-65
1.5

NerdWallet Product Quality Score by Gender

Female customers rated NerdWallet's Product Quality score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NerdWallet.

Male

3.8/5

Female

3.9/5

NerdWallet Product Quality Score by Ethnicity

NerdWallet's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NerdWallet.
0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Other
4.2
Other4.2

NerdWallet Product Quality Score by Age

NerdWallet's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NerdWallet.
0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
4.2
26-304.2
31-35
4.6
31-354.6
36-40
3.8
36-403.8
41-45
5
41-455
46-50
2.5
46-502.5
61-65
1.5
61-651.5

NerdWallet Product Quality Score by Usage

NerdWallet's Product Quality score was rated the highest by customers who have used NerdWallet's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
3.7
1 to 2 Years
3.6
2 to 5 Years
4

NerdWallet Product Quality Score by Industry

NerdWallet's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
4.1
Accounting
4.6
Banking and Financial Services
4.7
Education
3.3

NerdWallet Product Quality vs. Competitors

Compared to its competitors, NerdWallet's Product Quality score is rated right above Bankrate, Inc., and is preceded by Mint.

COMPANYProduct Quality Score
Mint4.1/5
NerdWallet3.8/5
Bankrate, Inc.2.9/5
FeeX2.5/5
Credit Karma2.1/5

Unlock NerdWallet Product Quality vs. Competitors Data

NerdWallet's Logo
VS
Mint's Logo
Bankrate, Inc. Logo
FeeX's Logo
Credit Karma's Logo

Sign Up for Brand Profile PRO to get the full NerdWallet Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, NerdWallet's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.

COMPANYProduct Quality Score
Visa4.1/5
Bloomberg4/5
NerdWallet3.8/5
Accenture3.7/5
FedEx3.6/5
USAA3.3/5
Verizon3.3/5
T-Mobile3.1/5
Allstate2.3/5

Unlock NerdWallet Product Quality vs. Companies in Business and Consumer Services Data

NerdWallet's Logo
VS
Visa's Logo
Bloomberg's Logo
Accenture's Logo
FedEx's Logo
USAA's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

Sign Up for Brand Profile PRO to get the full NerdWallet Product Quality vs. Companies in Business and Consumer Services data and gain insights into your customers today.

NerdWallet Pricing

NerdWallet ROI & Value For Money

3.6/5

NerdWallet has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock NerdWallet's overall ROI score rated by its users and customers.

NerdWallet Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Accounting industry think that they had the lowest ROI from NerdWallet.

Quick Insights into NerdWallet ROI

NerdWallet's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 61-65.

Sign Up to unlock insights into how customers have ranked NerdWallet's ROI score.

Ranked NerdWallet ROI the Highest

Hispanic or Latino
4.8
Banking and Financial Services
4.7
41-45
4.5

Ranked NerdWallet ROI the Lowest

Less than 1 Year
2.9
Accounting
2.3
61-65
2

NerdWallet ROI Score by Gender

Female customers rated NerdWallet's ROI score 0.6 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of NerdWallet.

Male

3.3/5

Female

3.9/5

NerdWallet ROI Score by Ethnicity

NerdWallet's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NerdWallet.
0
1
2
3
4
5
Caucasian
3.1
Caucasian3.1
Hispanic or Latino
4.8
Hispanic or Latino4.8
African American/Black
4.6
African American/Black4.6
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
3
Other3

NerdWallet ROI Score by Age

NerdWallet's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full ROI by Age data of NerdWallet.
0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
4.1
26-304.1
31-35
4
31-354
36-40
4.3
36-404.3
41-45
4.5
41-454.5
46-50
2.6
46-502.6
61-65
2
61-652

NerdWallet ROI Score by Usage

NerdWallet's ROI score was rated the highest by customers who have used NerdWallet's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
2.9
1 to 2 Years
3.7
2 to 5 Years
4.3

NerdWallet ROI Score by Industry

NerdWallet's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
3.8
Accounting
2.3
Banking and Financial Services
4.7
Education
3.6

NerdWallet Pricing vs. Competitors

Compared to its competitors, NerdWallet's ROI score is rated right above FeeX, and is preceded by Mint.

COMPANYPricing Score
Mint4.4/5
NerdWallet3.6/5
FeeX3.2/5
Bankrate, Inc.3.1/5
Credit Karma2/5

Unlock NerdWallet ROI vs. Competitors Data

NerdWallet's Logo
VS
Mint's Logo
FeeX's Logo
Bankrate, Inc. Logo
Credit Karma's Logo

Sign Up for Brand Profile PRO to get the full NerdWallet ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, NerdWallet's ROI score is rated right above FedEx, and is preceded by Accenture.

COMPANYPricing Score
Visa3.9/5
Bloomberg3.9/5
Accenture3.6/5
NerdWallet3.6/5
FedEx3.4/5
USAA3.2/5
Verizon3.1/5
T-Mobile3/5
Allstate2.3/5

Unlock NerdWallet ROI vs. Companies in Business and Consumer Services Data

NerdWallet's Logo
VS
Visa's Logo
Bloomberg's Logo
Accenture's Logo
FedEx's Logo
USAA's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

Sign Up for Brand Profile PRO to get the full NerdWallet ROI vs. Companies in Business and Consumer Services data and gain insights into your customers today.

NerdWallet Customer Satisfaction (CSAT)

NerdWallet Customer Satisfaction (CSAT) Score

71 / 100

NerdWallet has an overall Customer Satisfaction score of 71 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied42%
Satisfied29%
Neither Satisfied nor Dissatisfied12%
Dissatisfied8%
Very Dissatisfied9%
Very Satisfied
42%
Satisfied
29%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
9%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into NerdWallet Customer Satisfaction

NerdWallet's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 61-65.

Sign Up to unlock insights into how customers have ranked NerdWallet's Customer Satisfaction.

Ranked NerdWallet Customer Satisfaction the Highest

26-30
100%
Asian or Pacific Islander
100%
Tech
89%

Ranked NerdWallet Customer Satisfaction the Lowest

African American/Black
50%
Education
33%
61-65
0%

NerdWallet Customer Satisfaction Score by Gender

Male customers rated NerdWallet's Customer Satisfaction score 20 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NerdWallet.
80 / 100
Male
Very Satisfied
27%
Satisfied
53%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
6%
60 / 100
Female
Very Satisfied
45%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
10%
Very Dissatisfied
15%

NerdWallet Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

NerdWallet's Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NerdWallet.
56 / 100
Very Satisfied31%
Satisfied25%
Neither Satisfied nor Dissatisfied19%
Dissatisfied13%
Very Dissatisfied12%
Very Satisfied
31%
Satisfied
25%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
13%
Very Dissatisfied
12%

CSAT according to Hispanic or Latino

NerdWallet's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NerdWallet.
100 / 100
Very Satisfied67%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

NerdWallet's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NerdWallet.
50 / 100
Very Satisfied25%
Satisfied25%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied25%
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%

CSAT according to Asian or Pacific Islander

NerdWallet's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NerdWallet.
100 / 100
Very Satisfied25%
Satisfied75%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

NerdWallet's Customer Satisfaction (CSAT) score was rated 84% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NerdWallet.
84 / 100
Very Satisfied67%
Satisfied17%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied16%
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%

NerdWallet Customer Satisfaction Score by Age

NerdWallet's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NerdWallet.
0
20
40
60
80
100
18-25 CSAT Score
78%
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
0%
18-2578%
26-30 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
31-35 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%
36-40 CSAT Score
75%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
36-4075%
41-45 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%
46-50 CSAT Score
20%
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
46-5020%
61-65 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
61-650%

NerdWallet Customer Satisfaction Score by Usage

NerdWallet's Customer Satisfaction score was rated the highest by customers who have used NerdWallet's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year
63
1 to 2 Years
50
2 to 5 Years
75

NerdWallet Customer Satisfaction Score by Industry

NerdWallet's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

Tech
89
Education
33

NerdWallet Customer Satisfaction vs. Competitors

Compared to its competitors, NerdWallet's Customer Satisfaction score is rated right above Mint.

COMPANYCustomer Satisfaction (CSAT) Score
NerdWallet71%
Mint50%
Bankrate, Inc.25%
Credit Karma21%
FeeX0%

Unlock NerdWallet Customer Satisfaction vs. Competitors Data

NerdWallet's Logo
VS
Mint's Logo
Bankrate, Inc. Logo
Credit Karma's Logo
FeeX's Logo

Sign Up for Brand Profile PRO to get the full NerdWallet Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, NerdWallet's Customer Satisfaction score is rated right above FedEx, and is preceded by Accenture.

COMPANYCustomer Satisfaction (CSAT) Score
Visa82%
Bloomberg76%
Accenture75%
NerdWallet71%
FedEx65%
Verizon55%
T-Mobile50%
Allstate33%
USAA30%

Unlock NerdWallet Customer Satisfaction vs. Companies in Business and Consumer Services Data

NerdWallet's Logo
VS
Visa's Logo
Bloomberg's Logo
Accenture's Logo
FedEx's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo
USAA's Logo

Sign Up for Brand Profile PRO to get the full NerdWallet Customer Satisfaction vs. Companies in Business and Consumer Services data and gain insights into your customers today.

NerdWallet Customer Service

3.7/5

NerdWallet has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock NerdWallet's overall Customer Service score rated by its users and customers.

About NerdWallet's Customer Service

Address

875 Stevenson Street, San Francisco, CA 94103


Website

http://www.nerdwallet.com


Phone Number

(415) 549-8913

Quick Insights into NerdWallet Customer Service

NerdWallet's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 61-65.

Sign Up to unlock insights into how customers have ranked NerdWallet's Customer Service score.

Ranked NerdWallet Customer Service the Highest

Hispanic or Latino
4.8
Banking and Financial Services
4.7
41-45
4.5

Ranked NerdWallet Customer Service the Lowest

Other
2.6
Accounting
2.3
61-65
1.5

NerdWallet Customer Service Score by Gender

Female customers rated NerdWallet's Customer Service score 0.6 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NerdWallet.

Male

3.1/5

Female

3.7/5

NerdWallet Customer Service Score by Ethnicity

NerdWallet's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NerdWallet.
0
20
40
60
80
100
Caucasian
3.3
Caucasian3.3
Hispanic or Latino
4.8
Hispanic or Latino4.8
African American/Black
3.7
African American/Black3.7
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
2.6
Other2.6

NerdWallet Customer Service Score by Age

NerdWallet's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NerdWallet.
0
20
40
60
80
100
18-25
3.5
18-253.5
26-30
4.2
26-304.2
31-35
4
31-354
36-40
3.8
36-403.8
41-45
4.5
41-454.5
46-50
2.5
46-502.5
61-65
1.5
61-651.5

NerdWallet Customer Service Score by Usage

NerdWallet's Customer Service score was rated the highest by customers who have used NerdWallet's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
3
1 to 2 Years
3.8
2 to 5 Years
3.6

NerdWallet Customer Service Score by Industry

NerdWallet's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
3.9
Accounting
2.3
Banking and Financial Services
4.7
Education
3.3

NerdWallet Customer Service vs. Competitors

Compared to its competitors, NerdWallet's Customer Service score is rated right above Bankrate, Inc., and is preceded by FeeX.

COMPANYCustomer Service Score
Mint5/5
FeeX3.7/5
NerdWallet3.7/5
Bankrate, Inc.2.8/5
Credit Karma1.8/5

Unlock NerdWallet Customer Service vs. Competitors Data

NerdWallet's Logo
VS
Mint's Logo
FeeX's Logo
Bankrate, Inc. Logo
Credit Karma's Logo

Sign Up for Brand Profile PRO to get the full NerdWallet Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, NerdWallet's Customer Service score is rated right above FedEx, and is preceded by Accenture.

COMPANYCustomer Service Score
Visa4/5
Bloomberg4/5
Accenture3.8/5
NerdWallet3.7/5
FedEx3.5/5
USAA3.3/5
Verizon3.2/5
T-Mobile3/5
Allstate2.4/5

Unlock NerdWallet Customer Service vs. Companies in Business and Consumer Services Data

NerdWallet's Logo
VS
Visa's Logo
Bloomberg's Logo
Accenture's Logo
FedEx's Logo
USAA's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

Sign Up for Brand Profile PRO to get the full NerdWallet Customer Service vs. Companies in Business and Consumer Services data and gain insights into your customers today.

NerdWallet as an Employer

4.3/5

NerdWallet has a 4.3/5 stars for its overall company culture rated by their employees

  NerdWallet CEO
top
5%
CEO of NerdWallet

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

NerdWallet scored a 19 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of NerdWallet would recommend the brand to a friend. ENPS measures how likely NerdWallet employees would recommend working at NerdWallet to a friend.

Net Promoter Score

19
NPS Score
51%Promoters
17%Passive
32%Detractors

Employee Net Promoter Score

31
eNPS Score
55%Promoters
21%Passive
24%Detractors

Global Ranking Snapshot

NerdWallet is ranked #382 in the Global Top 100 Brands. It ranks just behind Travelers and just ahead of Eastman Kodak.

RANKCOMPANYCEOINDUSTRY
380
BNP Paribas  BNP Paribas CEO
Jean-Laurent Bonnafé
Banking and Financial Services
381
Travelers  Travelers CEO
Alan Schnitzer
Business and Consumer Services
382
NerdWallet  NerdWallet CEO
Tim Chen
Business and Consumer Services
383
Eastman Kodak  Eastman Kodak CEO
Jeff Clarke
Tech
384
Athleta  Athleta CEO
Maggie Gauger
Fashion and Beauty
385
Bechtel  Bechtel CEO
Brendan Bechtel
Tech
386
Barrick Gold Corporation  Barrick Gold Corporation CEO
Mark Bristow
Energy and Manufacturing

Business and Consumer Services Ranking Snapshot

NerdWallet is ranked #51 in the Business and Consumer Services Industry. It ranks just behind Travelers and just ahead of TransUnion.

RANKCOMPANYLocation
49
Eventbrite
San Francisco, CA
50
Travelers
New York City, NY
51
NerdWallet
San Francisco, CA
52
TransUnion
Chicago, IL
53
EPAM Systems
Newtown, PA
54
McKinsey & Company
New York City, NY
55
SurveyMonkey
San Mateo, CA