55
NPS
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Mint
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About Mint's Brand
Mint is the easiest way to meet and chat with new people nearby. Among its major competitors, Mint is ranked in 1st place for NPS while Fiserv is 2nd, and Credit Karma is 3rd. Overall, Mint has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
4.1/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Mint Ranking
- #1 / 4 of its competitors
Mint NPS
Mint's Net Promoter Score (NPS) is a 55 with 70% Promoters, 15% Passives, and 15% Detractors. Net Promoter Score tracks whether Mint's customers would recommend using the product based on a scale of -100 to 100.
Mint Overall NPS
| 70% | Promoters |
|---|---|
| 15% | Passives |
| 15% | Detractors |
Mint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 55 | Aug 2020 | 55 |
Oct 2022 57 | Oct 2022 | 57 |
Dec 2024 55 | Dec 2024 | 55 |
How Other Brands Compare
Mint is ranked first for NPS among its competitors. Fiserv and Credit Karma come in second and third, with Nav coming in at #4.
Mint |  Fiserv |  Credit Karma |  Nav | |
| Global Ranking | #- | #319 | #- | #- |
| NPS | 55 | -12 | -45 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $74.66B | $4.00B | $300.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mint NPS vs. Competitors
Compared to its competitors, Mint's NPS is rated right above Fiserv.
| COMPANY | NPS Score | |
|---|---|---|
| Mint | 55 |
| Fiserv | -12 |
| Credit Karma | -45 |
| Nav | -100 |
Mint Product Quality
4.1/5
Mint has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Mint Product Information
Mint serves markets in the United States. Mint supports iOS, Web, and Android devices and offers products for small sized businesses.
Mint’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://mint.me/
- Company Size
- 1-10 Employees
Languages Supported
English
Product Type
Accounting Software
Accounts Payable Software
Accounts Receivable Software
Financial Reporting Software
Mint Product Quality vs. Competitors
Compared to its competitors, Mint's Product Quality score is rated right above Fiserv.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mint | 4.1/5 |
| Fiserv | 3.3/5 |
| Credit Karma | 2.1/5 |
| Nav | 1.5/5 |
Unlock Mint Product Quality vs. Competitors Data
VS
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Mint Pricing
Mint ROI & Value For Money
4.4/5
Mint has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Mint Pricing Plans
Mint has a pricing structure that accommodates small businesses.
Who Uses Mint?
Small Businesses
Mint Pricing vs. Competitors
Compared to its competitors, Mint's ROI score is rated right above Fiserv.
| COMPANY | Pricing Score | |
|---|---|---|
| Mint | 4.4/5 |
| Fiserv | 2.9/5 |
| Credit Karma | 2/5 |
| Nav | 1.5/5 |
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Mint Customer Satisfaction (CSAT)
Mint Customer Satisfaction (CSAT) Score
50 / 100
Mint has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mint Customer Satisfaction vs. Competitors
Compared to its competitors, Mint's Customer Satisfaction score is rated right above Fiserv.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mint | 50% |
| Fiserv | 48% |
| Credit Karma | 21% |
| Nav | 0% |
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Mint Customer Service
5/5
Mint has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Mint's Customer Service
Website
https://mint.me/
Mint Customer Service vs. Competitors
Compared to its competitors, Mint's Customer Service score is rated right above Fiserv.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mint | 5/5 |
| Fiserv | 3.1/5 |
| Credit Karma | 1.8/5 |
| Nav | 1.5/5 |
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Consumer vs. Employees
Mint scored a 55 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Mint would recommend the brand to a friend. ENPS measures how likely Mint employees would recommend working at Mint to a friend.
Net Promoter Score
55
NPS Score
| 70% | Promoters |
|---|---|
| 15% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
