-100
NPS
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Nav
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About Nav's Brand
Nav is the largest marketplace of curated financial products for Small Businesses. Nav uses real business data and proprietary scoring to quickly match borrower qualifications with the best business loans and credit cards. Nav offers a unique, free Financial Health dashboard showing credit and cashflow insights alongside recommended financing options. In addition to aggregating traffic directly, Nav’s platform seamlessly integrates within other software and websites, making it the leading Embedded Finance solution for SMBs. Among its major competitors, Nav is ranked in 14th place for NPS while Varo Money Inc. is 1st, and Spotify is 2nd. Overall, Nav has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $300.00M
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Nav Ranking
- #4 / 4 of its competitors
Nav NPS
Nav's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Nav's customers would recommend using the product based on a scale of -100 to 100.
Nav Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Nav NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
How Other Brands Compare
Nav is ranked #4 for NPS among its competitors. Spotify and Stripe come in first and second, with Block coming in at third. Among those competitors, it is the lowest valued company behind Block.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nav NPS vs. Competitors
Compared to its competitors, Nav's NPS is rated right below Fundera.
| COMPANY | NPS Score | |
|---|---|---|
 | Varo Money Inc. | 100 |
 | Spotify | 49 |
 | Stripe | 26 |
 | Block | 25 |
 | Plaid | 14 |
 | Acorns | 10 |
 | Lendio | -21 |
 | Clover Network | -30 |
 | Kabbage, Inc | -34 |
 | BlueVine | -38 |
 | Chime | -39 |
 | Credit Karma | -45 |
 | Fundera | -67 |
| Nav | -100 |
Nav Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nav users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nav Customer Loyalty vs. Competitors
Compared to its competitors, Nav's Customer Loyalty score is rated right above Spotify, and is preceded by Fundera.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Varo Money Inc. | 100% |
| Fundera | 100% |
| Nav | 100% |
| Spotify | 87% |
| BlueVine | 83% |
| Chime | 82% |
| Acorns | 81% |
| Credit Karma | 78% |
| Stripe | 77% |
| Lendio | 77% |
| Clover Network | 77% |
| Block | 76% |
| Kabbage, Inc | 67% |
| Plaid | 57% |
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Nav Product Quality
1.5/5
Nav has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Nav Product Information
Nav’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.nav.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
FinTech
Small Business Services
Nav Product Quality vs. Competitors
Compared to its competitors, Nav's Product Quality score is rated right below BlueVine.
| COMPANY | Product Quality Score | |
|---|---|---|
| Varo Money Inc. | 5/5 |
| Spotify | 4.2/5 |
| Stripe | 3.8/5 |
| Plaid | 3.6/5 |
| Block | 3.6/5 |
| Acorns | 3.4/5 |
| Lendio | 3.2/5 |
| Fundera | 3/5 |
| Kabbage, Inc | 2.5/5 |
| Clover Network | 2.3/5 |
| Chime | 2.2/5 |
| Credit Karma | 2.1/5 |
| BlueVine | 1.7/5 |
| Nav | 1.5/5 |
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Nav Pricing
Nav ROI & Value For Money
1.5/5
Nav has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Nav Pricing vs. Competitors
Compared to its competitors, Nav's ROI score is rated right below Credit Karma.
| COMPANY | Pricing Score | |
|---|---|---|
| Varo Money Inc. | 5/5 |
| Spotify | 4/5 |
| Stripe | 3.7/5 |
| Plaid | 3.7/5 |
| Block | 3.6/5 |
| Acorns | 3.2/5 |
| Lendio | 2.9/5 |
| Fundera | 2.5/5 |
| Kabbage, Inc | 2.4/5 |
| Chime | 2.1/5 |
| Clover Network | 2/5 |
| BlueVine | 2/5 |
| Credit Karma | 2/5 |
| Nav | 1.5/5 |
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Nav Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nav Customer Satisfaction vs. Competitors
Compared to its competitors, Nav's Customer Satisfaction score is rated right below BlueVine.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Spotify | 85% |
| Plaid | 80% |
| Lendio | 71% |
| Stripe | 68% |
| Acorns | 68% |
| Block | 63% |
| Fundera | 50% |
| Kabbage, Inc | 37% |
| Chime | 22% |
| Credit Karma | 21% |
| Clover Network | 9% |
| Varo Money Inc. | 0% |
| BlueVine | 0% |
| Nav | 0% |
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Nav Customer Service
1.5/5
Nav has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Nav's Customer Service
Address
13693 S 200 W Suite 200, Draper, UT 84020
Website
https://www.nav.com
Phone Number
(801) 432-0137
Nav's Social Links
Nav Customer Service vs. Competitors
Compared to its competitors, Nav's Customer Service score is rated right below Clover Network.
| COMPANY | Customer Service Score | |
|---|---|---|
| Varo Money Inc. | 5/5 |
| Spotify | 4/5 |
| Plaid | 3.8/5 |
| Stripe | 3.6/5 |
| Block | 3.4/5 |
| Acorns | 3.1/5 |
| Fundera | 3/5 |
| Lendio | 2.8/5 |
| Kabbage, Inc | 2.2/5 |
| Chime | 2/5 |
| Credit Karma | 1.8/5 |
| BlueVine | 1.7/5 |
| Clover Network | 1.5/5 |
| Nav | 1.5/5 |
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Consumer vs. Employees
Nav scored a -100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Nav would recommend the brand to a friend. ENPS measures how likely Nav employees would recommend working at Nav to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 68% | Promoters |
|---|---|
| 24% | Passive |
| 8% | Detractors |
