

Varo is building the bank of the future. Our mission is to reimagine banking by putting power into the hands of our customers.
Varo Money Inc.'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Varo Money Inc.'s customers would recommend using the product based on a scale of -100 to 100.
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Varo Money Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Varo Money Inc. has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Varo Money Inc.’s product quality score is a 5 out of 5 as rated by its users and customers.
Varo Money Inc. has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Varo Money Inc. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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Varo Money Inc. scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Varo Money Inc. would recommend the brand to a friend. ENPS measures how likely Varo Money Inc. employees would recommend working at Varo Money Inc. to a friend.
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |