-21
NPS
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Brand Page
Lendio
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About Lendio's Brand
Lendio is a free online service that helps business owners find the right small business loans within minutes.
Brand at a Glance
77%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Lendio CMO
Lendio NPS
Lendio's Net Promoter Score (NPS) is a -21 with 37% Promoters, 5% Passives, and 58% Detractors. Net Promoter Score tracks whether Lendio's customers would recommend using the product based on a scale of -100 to 100.
Lendio Overall NPS
| 37% | Promoters |
|---|---|
| 5% | Passives |
| 58% | Detractors |
Lendio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -43 | Jul 2021 | -43 |
Sep 2021 -50 | Sep 2021 | -50 |
Nov 2021 -44 | Nov 2021 | -44 |
Mar 2022 -30 | Mar 2022 | -30 |
Apr 2022 -18 | Apr 2022 | -18 |
Jun 2022 -9 | Jun 2022 | -9 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 -8 | Oct 2022 | -8 |
Nov 2022 -7 | Nov 2022 | -7 |
Dec 2023 -12 | Dec 2023 | -12 |
Jan 2024 -18 | Jan 2024 | -18 |
Nov 2024 -22 | Nov 2024 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lendio NPS by Gender
Lendio's NPS was rated -20 by Male customers on Comparably.
Male
-20
Lendio's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Lendio's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lendio Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Lendio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lendio Customer Loyalty Score by Gender
Lendio's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Lendio Product Quality
3.2/5
Lendio has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Lendio Product Information
Lendio’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://lendio.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Quick Insights into Lendio Product Quality
Lendio's Product Quality score was rated highest by Male customers.
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Ranked Lendio Product Quality the Highest
Lendio Product Quality Score by Gender
Lendio's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Lendio Pricing
Lendio ROI & Value For Money
2.9/5
Lendio has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Lendio ROI
Lendio's ROI score was rated highest by Male customers.
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Ranked Lendio ROI the Highest
Lendio ROI Score by Gender
Lendio's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Lendio Customer Satisfaction (CSAT)
Lendio Customer Satisfaction (CSAT) Score
71 / 100
Lendio has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
71%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lendio Customer Service
2.8/5
Lendio has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Lendio's Customer Service
Address
4100 Chapel Ridge Rd Suite 500, Lehi, UT 84043
Website
http://lendio.com
Phone Number
855-853-6346
Quick Insights into Lendio Customer Service
Lendio's Customer Service score was rated highest by Male customers.
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Ranked Lendio Customer Service the Highest
Lendio Customer Service Score by Gender
Lendio's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lendio.
Male
2.6/5
Female
N/A
Lendio as an Employer
4.5/5
Lendio has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lendio scored a -21 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Lendio would recommend the brand to a friend. ENPS measures how likely Lendio employees would recommend working at Lendio to a friend.
Net Promoter Score
-21
NPS Score
| 37% | Promoters |
|---|---|
| 5% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 72% | Promoters |
|---|---|
| 14% | Passive |
| 14% | Detractors |
