-30
NPS
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Clover Network
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About Clover Network's Brand
Clover empowers small businesses to run and grow their businesses with a complete commerce platform. We process $75B+ in payments, growing at 45% Y/Y. Among its major competitors, Clover Network is ranked in 6th place for NPS while Poynt is 1st, and Stripe is 2nd. Overall, Clover Network has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
77%
Customer Loyalty
2.3/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
Clover Network Ranking
- #4 / 4 of its competitors
Clover Network NPS
Clover Network's Net Promoter Score (NPS) is a -30 with 31% Promoters, 8% Passives, and 61% Detractors. Net Promoter Score tracks whether Clover Network's customers would recommend using the product based on a scale of -100 to 100.
Clover Network Overall NPS
| 31% | Promoters |
|---|---|
| 8% | Passives |
| 61% | Detractors |
Clover Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -22 | Jan 2024 | -22 |
Apr 2024 -24 | Apr 2024 | -24 |
Jun 2024 -26 | Jun 2024 | -26 |
Jul 2024 -26 | Jul 2024 | -26 |
Oct 2024 -27 | Oct 2024 | -27 |
Dec 2024 -29 | Dec 2024 | -29 |
Feb 2025 -29 | Feb 2025 | -29 |
Mar 2025 -29 | Mar 2025 | -29 |
Jul 2025 -31 | Jul 2025 | -31 |
Aug 2025 -31 | Aug 2025 | -31 |
Sep 2025 -31 | Sep 2025 | -31 |
Nov 2025 -31 | Nov 2025 | -31 |
How Other Brands Compare
Clover Network is ranked #4 for NPS among its competitors. Stripe and Block come in first and second, with PayPal coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clover Network NPS by Gender
Male customers rated Clover Network's NPS 12 points higher than Female customers.
Male
-88
Clover Network's NPS was rated -88 by Male customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors
Female
-100
Clover Network's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Clover Network NPS by Ethnicity
Clover Network's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -72 | Other | -72 |
Clover Network NPS by Age
Clover Network's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Clover Network NPS by Usage
Clover Network's NPS was rated the highest by customers who have used Clover Network's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -42 | Less than 1 Year | -42 |
1 to 2 Years -8 | 1 to 2 Years | -8 |
2 to 5 Years -62 | 2 to 5 Years | -62 |
5 to 10 Years -37 | 5 to 10 Years | -37 |
Clover Network Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Clover Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clover Network Customer Loyalty Score by Gender
Male customers rated Clover Network's Customer Loyalty score 6% higher than Female customers.
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Male
72%
Yes
Female
66%
Yes
Clover Network Customer Loyalty Score by Ethnicity
Clover Network's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Clover Network.
73
out of 100
Caucasian
61
out of 100
Other
Clover Network Customer Loyalty Score by Age
Clover Network's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 10% | 36-40 | 10% |
41-45 100% | 41-45 | 100% |
51-55 55% | 51-55 | 55% |
56-60 78% | 56-60 | 78% |
61-65 70% | 61-65 | 70% |
Clover Network Customer Loyalty Score by Usage
Clover Network's Customer Loyalty score was rated the highest by customers who have used Clover Network's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Clover Network Customer Loyalty Score by Industry
Clover Network's Customer Loyalty score was rated 70% by Retail industry customers.
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Clover Network Customer Loyalty vs. Competitors
Compared to its competitors, Clover Network's Customer Loyalty score is rated right above Block, and is preceded by Stripe.
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Clover Network Product Quality
2.3/5
Clover Network has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Clover Network Product Information
Clover Network serves markets in the United States. Clover Network supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Clover Network’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Clover Network's product the highest. Reviewers from the Retail industry rated Clover Network the lowest at 1.8.
- Website
- http://www.clover.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Languages Supported
English
German
Product Type
Payment Management Software
Point of Sale (POS) Software
Retail POS System Software
Restaurant POS Software
Bar POS Software
Quick Insights into Clover Network Product Quality
Clover Network's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked Clover Network Product Quality the Highest
Ranked Clover Network Product Quality the Lowest
Clover Network Product Quality Score by Gender
Clover Network's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Clover Network Product Quality Score by Ethnicity
Clover Network's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Clover Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.6 | Other | 1.6 |
Clover Network Product Quality Score by Age
Clover Network's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Clover Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.1 | 41-45 | 2.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
Clover Network Product Quality Score by Usage
Clover Network's Product Quality score was rated the highest by customers who have used Clover Network's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Clover Network Product Quality Score by Industry
Clover Network's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Retail industry customers.
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Clover Network Product Quality vs. Competitors
Compared to its competitors, Clover Network's Product Quality score is rated right above Poynt, and is preceded by PayPal.
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Clover Network Pricing
Clover Network ROI & Value For Money
2/5
Clover Network has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Clover Network Pricing Plans
Clover Network has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Hospitality industry think that they had the lowest ROI from Clover Network.
Who Uses Clover Network?
Small Businesses
Medium Businesses
Quick Insights into Clover Network ROI
Clover Network's ROI score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Clover Network ROI the Highest
Ranked Clover Network ROI the Lowest
Clover Network ROI Score by Gender
Clover Network's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Clover Network ROI Score by Ethnicity
Clover Network's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Clover Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Clover Network ROI Score by Age
Clover Network's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Clover Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Clover Network ROI Score by Usage
Clover Network's ROI score was rated 1.5 stars by customers who have used Clover Network's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Clover Network ROI Score by Industry
Clover Network's ROI score was rated the highest by Tech industry customers, and the lowest by Hospitality industry customers.
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Clover Network Pricing vs. Competitors
Compared to its competitors, Clover Network's ROI score is rated right above Poynt, and is preceded by PayPal.
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Clover Network Customer Satisfaction (CSAT)
Clover Network Customer Satisfaction (CSAT) Score
9 / 100
Clover Network has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
12%
Very Dissatisfied
77%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Clover Network Customer Satisfaction
Clover Network's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 61-65.
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Ranked Clover Network Customer Satisfaction the Highest
Ranked Clover Network Customer Satisfaction the Lowest
Clover Network Customer Satisfaction Score by Gender
Male customers rated Clover Network's Customer Satisfaction score 7 points higher than Female customers.
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13 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 80% |
6 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 27% | |
Very Dissatisfied | 67% |
Clover Network Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Clover Network's Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.
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5 / 100
Very Satisfied
5%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
70%
CSAT according to Other
Clover Network's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
Clover Network Customer Satisfaction Score by Age
Clover Network's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 0% |
Clover Network Customer Satisfaction Score by Usage
Clover Network's Customer Satisfaction score was rated the highest by customers who have used Clover Network's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Clover Network Customer Satisfaction Score by Industry
Clover Network's Customer Satisfaction score was rated 0 points by Retail industry customers.
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"title": "Clover Network Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Clover Network's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
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}Clover Network Customer Satisfaction vs. Competitors
Compared to its competitors, Clover Network's Customer Satisfaction score is rated right above Poynt, and is preceded by Block.
Unlock Clover Network Customer Satisfaction vs. Competitors Data
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Clover Network Customer Service
1.5/5
Clover Network has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Clover Network's Customer Service
Address
Sunnyvale, CA 94085
Website
http://www.clover.com
Clover Network's Social Links
Quick Insights into Clover Network Customer Service
Clover Network's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Clover Network Customer Service the Highest
Ranked Clover Network Customer Service the Lowest
Clover Network Customer Service Score by Gender
Clover Network's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Clover Network.
Male
1.5/5
Female
1.5/5
Clover Network Customer Service Score by Ethnicity
Clover Network's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clover Network.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Clover Network Customer Service Score by Age
Clover Network's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Clover Network.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Clover Network Customer Service Score by Usage
Clover Network's Customer Service score was rated 1.5 stars by customers who have used Clover Network's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Clover Network Customer Service Score by Industry
Clover Network's Customer Service score was rated 1.5 stars by Retail industry customers.
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Clover Network Customer Service vs. Competitors
Compared to its competitors, Clover Network's Customer Service score is rated right above Poynt, and is preceded by PayPal.
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Clover Network as an Employer
4.5/5
Clover Network has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clover Network scored a -30 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Clover Network would recommend the brand to a friend. ENPS measures how likely Clover Network employees would recommend working at Clover Network to a friend.
Net Promoter Score
-30
NPS Score
| 31% | Promoters |
|---|---|
| 8% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 44% | Promoters |
|---|---|
| 40% | Passive |
| 16% | Detractors |
